I use to go to this place all the time to get the oil and what not to change the oil on my truck. The other day a friend of mine and I went in to get a new starter for his xterra that i was helping him work on. The employee working at the time said that they did not have any in stock but he would order it and it should be there in 30-45 min so we did so and went ahead and paid and we went home to wait for them to call.
An hour went by and we called to see where the part was and at this time a different employee was working and he stated that the other one should have not told us 30 minutes and started rambling and then told us that he would call us as soon as the part came in. Four hours passed and we finally went back to the store to see what was going on. The employee grabbed a starter off the shelf and went to compare it to the starter in the picture that matched the one off my buddys SUV. I told him it didnt match because the cable was different and the bold holes did not line up the same, he smirked at me and with a smart a** tone said, "How would you know anything about this kind of stuff." (By the way i am 25, and have been working on cars/trucks since i was 12)
So he compared it and then realized i was right and finally after an hour there he gave us our money back. I immediately went down the street to a different parts store and got what i wanted with excellent customer service.
I will never shop at this establishment again. read more