Great place to get your stuff. Judie and Russel really helped me out with finding my lightbulbs.read more

The guys here are amazing. I needed help with my tow hitch and they walked me through and showed me…read moreeverything I needed to get it fixed up and get me the parts I needed. Highly recommend!

I needed to replace the auxiliary battery in my Jeep Grand Cherokee. The tech at the store said he…read morecould take care of it. What an awesome help. Super service, pleasant and professional. Thanks so much.

Customer service was in play when I came into the store on 120th and Pennsylvania Street in…read moreNorthglenn. The store representative assisted me, and looked up what I needed for my vehicle. He then Proceeded to show me exactly what I needed and where it goes. So helpful and I learned how to put in license plate lights. Thank you Lucas. Went that extra mile , Customer service for sure thank you so much!

Absolutely rude, looked and talked down to me the moment I got there just to tell me that I was…read morewrong about my issue that my mechanic father told me I was right about. Also heard them mocking me as I looked at the car accessories...don't recommend.

Helpful crew, but when I asked about the winter20 coupon they stated that it's online only. I asked…read moreif they could still give it to me since my order was 180 dollars. They said no since they had to find everything for me. He then said if I would've found it myself and ordered it online I could've saved money. Guess making him work results in rude customer service.

The staff were incredibly rude. I had a warranty replacement and I was treated as if me being there…read morewas a problem for them. All I can think of is how I would have reacted if someone spoke to my mother or sister like that. Unbelievable. I just needed a part replacement and you went out of your way to be absolutely rude. I have put some time between when this happened and making this review as I need to go to this store on occasion but I was treated so poorly that I felt uncomfortable. This was a male with blondish hair at the register. I didn't catch a name tag but he should not be employed at NAPA or in any customer service environment if that is how you treat a customer.

The new manager is a total moron. He couldn't even look up Marine grade fuel line. I had to go out…read moreto my car look it up and go back inside and show him. He tells me he has to charge me $20 dollars to order something that I can order online for free. The place is gone completely to hell.

I had the car battery light come on and stopped by this store with my kids on Sunday, March 2nd…read morearound 11-noonish. There was a middle aged dark hair guy and an older man working. They had long lines so I waited in line like everyone else. When it was my turn, the dark haired middle aged guy asked what I needed. I explained I didn't know but the battery light came on. He gave me some device and told me to plug it in somewhere. I know nothing about cars. Had absolutely no clue. When I go to my advanced auto parts near Littleton, they come out and help me. Well, I asked him if they could do that and he said he's too busy and can't leave his coworker alone. Ok, that's fine. A customer after me offered to help. He said the employee is not being helpful but I get it, they were busy. I came back later when there was only one person in line and he still didn't want to help me even though I waited long enough and it was my turn. He proceeded to take the next customer so I just went out in my car and signed up for AAA and spent money I did not have today. A few minutes later, that employee that refused to help me was outside helping another customer- a guy with his car. Soon after that, he was working on his own car. They were not very helpful or nice at all here. Prior to this my daughter's car broke down and my pipes broke so I was on my way home to meet the plumber. I wanted to cry but I have to be the strong single mom that I am. I just wish men like this were more accommodating when they see older ladies that could use the help. They seem to help who they want. Discrimination at its best. This is a terrible store. I didn't make a scene. I just left. I really don't need to beg anyone to do their job. If they don't want to help and are just there for a paycheck, karma will come back around to them and their family. Never going back to this store again. Wasn't pleasant at all.

I was very thankful that Adrian was working he installed my car battery so quick and I couldn't be…read moremore appreciative. thank you Adrian !!! give him a raise !!

Do not order the Sunshade. They are at least four weeks backorder before shipping. Weathertech…read moredoes not inform you of the delay. They will not send an email notification of delay. They take your money immediately but do not deliver the product less than several weeks after order. Customer service was extremely poor with attitude and refusal to notify customer of undisclosed delays. They will only notify customer upon shipping, which is several weeks after order.

Service and Parts selection is outstanding. I didn't realize there were as many accessories…read moreavailable for my car either. Every little department inside the giant warehouse-like shop is upbeat, down to earth and amazingly helpful. Happy to support local too. Remember to grab your complimentary coffee and/or drink. I chose a peach Italian soda when I went and that hit the spot. They have car meets the second week of each month. When we went there was a fundraiser and adoption event for puppies. I would recommend going here. They also have cars and trucks parked inside the showroom to show you how these accessories work!

I really liked the people and the place for awhile but I was given a recommendation to change the…read morebrake fluid & radiator fluid. I agree'd thinking it would not cost anything more than $50 dollars. At check out the clerk informed it would be an additional $300 dollars. Not sure why this wasn't communicated to me if it was going to so high. Was not going to argue with the clerk since he already provided the service but just felt it was a deceptive to not inform the consumer the price until after he completed the service. Other grease monkey stores like the one in Centennial have been more upfront with pricing. Because of this, I will have to take my business elsewhere. -Dooley Batnasan

This place this exact location is a joke! Bought a brand new car had it for a month tops, bring it…read morehere for an oil change and few days later my engine blows. Don't wanna take responsibility. Won't show video of oil added to my car. even had a mechanic look at it and say the same thing "engine blew cause no oil" I pay for a oil change and the manager has the nerve to state "we don't do a full oil change unless you're completely bone dry or low on the dip stick " very unprofessional and not worth it at all! Zero stars

I rarely am this enthusiastic when reviewing an automotive shop-- but Brakes Plus rarely…read moredisappoints, regardless of location I'm learning. Jerry, Amando + any others working the front desk were just extremely helpful, accommodating and patient. Thanks to Amando specifically for booking my appointment and allowing me to look up under the car once they had it lifted up. Also-as a customer waiting- I witnessed several others come and go, all receiving polite, professional care. As for my oil change-- services were affordable and practical, I left giddy to be back on the road without breaking the bank. (Lol) I'll be back again-- hopefully soon for some mileage maintenance! :)

Do not use the location in Boulder, Colorado!…read more I brought my truck in for a brake inspection and left extremely disappointed with the level of service and professionalism. Something about the interaction did not sit right with me, so I pulled over shortly after leaving. I discovered a bolt that was nearly falling off -- an issue that simply required tightening. Despite this, I was quoted approximately $700 for upper control arm bushing replacement, which appeared to be completely unnecessary based on what I found. That experience seriously raised concerns about the accuracy of their inspection process and the recommendations being made. Bradley and the individual managing the service desk did not inspire confidence, and unfortunately, I left feeling that the diagnosis and suggested repairs were not trustworthy. I would strongly encourage others to seek a second opinion before approving expensive repair work here.