First I would like to thank my mom for paying the bill. If…read moreI could give 10 stars I would. Very knowledgable and friendly staff. They kept me up to date on the repairs I wanted done and future concerns they noticed. I was never pressured into a recession. They offered me recommendations to keep me vehicle running correctly. During the process the emailed me reports with photos. They earned my business and my family's business. Thanks you to Todd and the entire staff. Have a safe Holiday season!! Best reguards, Jason

BG Automotive? More like "BS" Automotive. The one star is for an oil change (since 0 stars is not…read morean option). BG Auto IS SHADY, smooth talking for sure, but A RIP OFF. STAY AWAY. This is a lengthy description, but it's not half the story. To all the glowing 5 star reviewers - check your invoices. The problem started with their "courtesy inspection" accompanying the oil change, where half of their recommendations (deemed red flag "Requires Immediate Attention") ultimately turned out to be mostly unnecessary and absurdly expensive. That became apparent only after paying. My bad, of course, I obviously should have asked to see a detailed estimate prior to the work. The initial estimate did not provide parts or labor detail & appeared to indicate the work was part of a "complete tune up." Upon dropping off the truck, "Service Advisor"Jesse stated that Champion copper spark plugs had been factory installed on 2013 RAM 2500s, so that was best & what BG would install. Classic BAIT & SWITCH: BG charged $508.48 for a set of 16 plugs! When I challenged the bill, asking if "kryptonite plugs" were installed instead, Jesse indicated, no, the copper plugs were used... then he checked his computer & stated, actually no, in fact the [far] more expensive NKG iridium plugs were installed. "They're much better because they last up to 100,000 miles," he emphasized. I replied, "Great. BG just changed out NGK iridium plugs that had been in the engine already, with only 60,000 miles on them." The WORK WAS COMPLETELY UNNECESSARY. Also on the bill was a "TOTAL FEES" charge of $175.77 (yes, that specific), but with ZERO DETAIL of what those fees were for or how they were calculated. Jesse couldn't provide that detail either, "It could be shop supplies, or hazardous disposal - you know, those state regulations - it could be almost anything." Note there were no hazardous materials involved with this work, such as a tire or battery disposal fee. (Google search indicates: In Colorado, shop fees are usually calculated as a percentage of the labor cost (e.g., 5-10%) and are often capped at a maximum amount (e.g., $25 to $50). Also, Colorado statute requires the repair invoice to have some kind of description of these fees, and further, "a description of each part by name and identifying number." Nowhere on the invoice was the type of plugs installed specified, either. You get NADA DETAIL from BS Automotive. Finally, while repair shops typically mark up parts 70-100% of wholesale price, BG is marking up parts in the ballpark of 100% of retail price. (If you can pry out of them the parts brand they say they'll use, you can easily verify this with a Google search at their counter.) They should be ashamed and embarrassed for what they're charging the hardworking folks of Longmont. When pressed to justify the charges, Jesse insisted they were competitive, "within 5% of other local repair shops." More BS. Comparing apples to apples (parts & labor only), the local dealership quoted over $200 less, the Loveland repair shop I've frequented in the past was over $400 less (obviously, checked after the fact...). If the handful of other shops Jesse quoted are actually within 5%, they are ripping us off too. Jesse would not budge on the final bill, but he did offer to comp me an oil change. As if! I had already told him I would never set foot in BG Automotive again. However, I would take a call from the BG Automotive (Owner) to provide the rest of the story about this pathetic BG encounter.

I recently had the clutch begin to make noises so I had it towed to Hands on Auto Tech for a…read morediagnosis.. There was a problem with the communication surrounding the tow transfer so I started my experience with Hands on Auto Tech with some trepidation. Tom handled the situation and we moved onto the real problem with my truck. The diagnosis was the clutch so I approved the repair and waited a few days for the parts to arrive and the repair to proceed. After the clutch was replaced another problem with the operation of the clutch was discovered so I agreed to the additional repair and another day for repair. After a week I was reunited with my truck. The repair was costly, lengthy and unexpected but coming out the other side of this experience I learned a couple of lessons. 1. If you have your vehicle towed to a shop follow the tow truck to the shop and verify the transfer. 2. Communication and follow up throughout the repair are key Tom was great to deal with and I feel that he was honest with me about the repairs needed and the cost of those repairs. Having recently moved to the area I feel my vehicle maintenance and repair needs can be checked off the list. I can recommend Hands on Auto Tech to anyone needing an honest repair facility and Tom as a good guy to deal with.

Brought my '93 K-2500 ext. cab pickup in the previous week to get a rear differential gasket…read morereplace and oil change and for a mount piece for the engine oil filter, both of which were leaking. Got it back after a few short days and will be getting some further work done as time goes on. This truck had belonged to my former landlord whereupon his daughter sold it to me as the old boy had gone to a retirement facility. In his later years maintenance and repairs had been let go but being sturdy and strong running, I bought it and am slowly bringing it up to snuff and it is good in the event I should need to do any long distance traveling with it. . Attended the new shop opening, located just off I-25 and Colorado route 66, where I met Mr. Maggio's family and some of the other customers who call Hands On Autotech their home for vehicle repair and servicing. I first went there based on the recommendation of the Martino troubleshooter show on 630 KHOW AM radio; 10 AM - 2PM, M-F. My opinion is that Tom's shop takes something of a scientific approach to vehicle repair and will go more in depth with an analyses than another shop I had been to for an issue with my '99 Tahoe. As an EV owner himself I gather that Tom is up on the current tech, perhaps more than some other places who would have men of my age (68) from the "dinosaur era" of automotive tech working at their shops.

Liahm's helped me with some $$$ suspension work in the past. However, 3.5 months after offering to…read morereimburse me for a Steering Angle sensor recalibration (required after suspension work), he's ghosted me and failed to pay me back. Disappointed, as I was excited to find a seemingly reliable and affordable shop.

I really liked him, appreciated his work. I hired him to…read morereplace the power steering pump, the cost was absolutely cheaper than other places especially because I bought the part my own. After the work done, the car felt pretty much same or sometimes even worse, for example the handle gets really stiff to turn. He says that it's very normal process because the air has to be bleed out. Weeks have passed with same issue so he came to check the car again and said there's power steering pump rack problem. The rack is usually $1000-2000. Personally didn't really think it would be the rack problem with several reasons and decided to take the car to bigger auto shop. After diagnosis, I was told that the power steering pump is failed because when it was replaced, the flush should've be done but since he skipped it, now debris in fluid damaged not only the whole new pump but also hose and reservoir. Of course as car owner, I was definitely frustrated with the fact that now I have to pay extra more money than before when I thought I could save money because of how mechanic guy has done. I personally had to pay new power steering pump+labor fee but now I have to pay another new power steering pump+hose+reservoir+another labor fee. I will accept the fact that I was asking money back at first because.... who wouldn't? It might not be making sense to ask money back for damaging the new power steering pump by how poorly worked done but I thought the labor fee at least would've been made sense. Instead of taking accountability, he would be defend and saying the book he learned from says that power steering pump replacement is totally okay without the flush and had no problem with all other cars or sending me the google search screenshots. Of course the warranty wouldn't cover anything of things even if he damaged the new part and extra parts of car. Currently I wanted to see more opinions than one or two so took the car to another new auto shop, they also agreed that power steering pump is failed and with high possibility from how it was worked done. Surprisingly the rack itself doesn't look like having a problem, different than what this guy said. People at auto shop also say that flush is very necessary for the pump replacement, especially when the car is old. As I personally said to him, people can always make mistakes but important thing is how to handle. I got an apology eventually. But I wasted money. The other thing, he advised me to replace rear break pads soon. I went to check the break pad recently, all my break pads are not needed to replace due to adequate thickness. I would say he is a capable man to do some works on cars but I can't say he would be with more complicated jobs.

I have an older model car for my son to drive. I have taken it to 3 shops to diagnose the rattle…read moreand shaking in the front. I have been told it was going to cost more than $3000, which is more than the car is worth. Rene found the problem right away, a drive shaft. The car is now fixed and running like a champ! I am so thankful that I found this repair shop. They're honest and professional!!

From the owner: We have all original factory systems for the very best in diagnostic insights to your vehicles…read moreproblems! We have two Mercedes-Benz tablets. We support 100's of high end shops by installing all of these factory systems, such as BMW's ISTA We have the full VW-Audi system called ODIS. We have the factory Porsche PIWIS 3 kit. We have full coverage on Jaguar and Land Rover. We have same AC Delco TDS for General Motors We have factory Saab and Volvo coverage. We have the factory software for Ford. We have Toyota's Techstream. We do can subscribe to Nissan's Techmate diagnostic software. Honda I HDS is available if we need it. Same for the Chrysler WiTech software. We have more original branded software's than any other shop that I know of in Colorado!

Rob and his crew are incredibly knowledgeable and honest. We have taken 4 vehicles in for various…read morereasons and have always walked away feeling well cared for. Highly recommend this shop for all of your auto needs!

The guys at Russell are the best and the service / repairs are second to none. The thing that…read moreplaces them above the pack is their honesty and the fact that to a person they respect woman and do their level best to explain the nuts and bolts particulars so the the normal angst woman have with dealing with car repairs and mechanics is not a thing. Thanks guys for helping my daughter with her car repairs and making sure she felt empowered. Awesome!

Items stolen from my car!!! DO NOT TRUST them!!!…read more I have been using Greg's shop for a few years. My car had an electrical problem and was towed to his shop. They had it in their possession for three weeks. He advised me that they couldn't take it sooner because all of their racks were full. When I went to pickup my car not only had they broken my hood latch ....but all of the valuable items from Inside my car were missing to the tune of $500+ dollars. He also is not offering to fix the hood latch that they broke. When I inquired about it, Greg did not take any ownership for the missing items. He also stated that they left my car unlocked outside all day and pulled it in at night....which is obviously a lie as he told me several times there was no room for my car in the shop which was why they had it so long. He then proceeded to tell me that he would have had to charge me two hours of labor each day in order to lock my car. He is a poor excuse for a business owner. I would not trust him or his shop if I were you!!!!

They are the WOREST and don't trust them. I didn't leave this review at the time but I really…read moreshould have because we are still finding damage to our cars that they created. We used to take our cars here and they were great. However somewhere in late 2021 or early 2022 they turned to s@#t. They ignored us many times, never returned phone calls. Charged us $2500.00 for a new air compressor for our air conditioning and never actually fixed it claiming that wasn't the issue. Yet we had to pay for parts and labor that weren't necessary. Now we find they also just left a hose unattached and dangling so it's damaged too and we have to fix that. Have found several other issues over the couple of years but the one I mentioned above has now cost us over $1000.00 to fix their mistakes. Needless to say they are the WORST and don't trust them.

Charged me $200 and took 3 hours for an inspection. I agreed to the fee because I thought my AC…read morejust needed frion and the charge included AC service. The diagnosis was more serious and they didn't do anything, but still got charged and I'm broke. Robbery

Andy and Dillon provided great customer service, and excellent mechanic work for our 2012 Jeep…read more Thank you, Automotive Authorities!