If I could give them a 10 star rating I would. This shop honestly made my YEAR! As a young woman,…read moreit's intimidating sometimes to get my car looked at, and it has been having issues for a while. I don't know much about cars, but now I know much about Accountable Auto Cares character, and they blew me away with their honesty, integrity, and selflessness. I've never been treated with the amount of respect by any other mechanic in my life. Micheal was my main point of contact. Not only did they give me a complimentary loaned car for the day, but they ended up NOT charging me a DIME when they found my car had issues that only my dealership would be able to take care of. He said "It wouldn't feel right to charge you for a service that provided no real solution to your problem" This auto care center cares only about people, not money. It was very refreshing to see.

I came in here to get a bid. I went with another company, but these guys seem solid, honest, and…read morethey care about their customers. I was quite impressed.

First I would like to thank my mom for paying the bill. If…read moreI could give 10 stars I would. Very knowledgable and friendly staff. They kept me up to date on the repairs I wanted done and future concerns they noticed. I was never pressured into a recession. They offered me recommendations to keep me vehicle running correctly. During the process the emailed me reports with photos. They earned my business and my family's business. Thanks you to Todd and the entire staff. Have a safe Holiday season!! Best reguards, Jason

BG Automotive? More like "BS" Automotive. The one star is for an oil change (since 0 stars is not…read morean option). BG Auto IS SHADY, smooth talking for sure, but A RIP OFF. STAY AWAY. This is a lengthy description, but it's not half the story. To all the glowing 5 star reviewers - check your invoices. The problem started with their "courtesy inspection" accompanying the oil change, where half of their recommendations (deemed red flag "Requires Immediate Attention") ultimately turned out to be mostly unnecessary and absurdly expensive. That became apparent only after paying. My bad, of course, I obviously should have asked to see a detailed estimate prior to the work. The initial estimate did not provide parts or labor detail & appeared to indicate the work was part of a "complete tune up." Upon dropping off the truck, "Service Advisor"Jesse stated that Champion copper spark plugs had been factory installed on 2013 RAM 2500s, so that was best & what BG would install. Classic BAIT & SWITCH: BG charged $508.48 for a set of 16 plugs! When I challenged the bill, asking if "kryptonite plugs" were installed instead, Jesse indicated, no, the copper plugs were used... then he checked his computer & stated, actually no, in fact the [far] more expensive NKG iridium plugs were installed. "They're much better because they last up to 100,000 miles," he emphasized. I replied, "Great. BG just changed out NGK iridium plugs that had been in the engine already, with only 60,000 miles on them." The WORK WAS COMPLETELY UNNECESSARY. Also on the bill was a "TOTAL FEES" charge of $175.77 (yes, that specific), but with ZERO DETAIL of what those fees were for or how they were calculated. Jesse couldn't provide that detail either, "It could be shop supplies, or hazardous disposal - you know, those state regulations - it could be almost anything." Note there were no hazardous materials involved with this work, such as a tire or battery disposal fee. (Google search indicates: In Colorado, shop fees are usually calculated as a percentage of the labor cost (e.g., 5-10%) and are often capped at a maximum amount (e.g., $25 to $50). Also, Colorado statute requires the repair invoice to have some kind of description of these fees, and further, "a description of each part by name and identifying number." Nowhere on the invoice was the type of plugs installed specified, either. You get NADA DETAIL from BS Automotive. Finally, while repair shops typically mark up parts 70-100% of wholesale price, BG is marking up parts in the ballpark of 100% of retail price. (If you can pry out of them the parts brand they say they'll use, you can easily verify this with a Google search at their counter.) They should be ashamed and embarrassed for what they're charging the hardworking folks of Longmont. When pressed to justify the charges, Jesse insisted they were competitive, "within 5% of other local repair shops." More BS. Comparing apples to apples (parts & labor only), the local dealership quoted over $200 less, the Loveland repair shop I've frequented in the past was over $400 less (obviously, checked after the fact...). If the handful of other shops Jesse quoted are actually within 5%, they are ripping us off too. Jesse would not budge on the final bill, but he did offer to comp me an oil change. As if! I had already told him I would never set foot in BG Automotive again. However, I would take a call from the BG Automotive (Owner) to provide the rest of the story about this pathetic BG encounter.

I had seriously, the most incredible and helpful experience with this shop. I am disabled and very…read morebarely surviving financially and they were so understanding and thoughtful throughout the process of fixing my car. Not once did I feel taken advantage of, or talked down to, in fact they went out of their way to make things as easy and affordable for me as possible. I would and will recommend them to anyone I know. Thank you guys so much for your help and thoughtfulness, it means the world to me!

Absolute scammer. He estimated 45 min for my car. I knew the adjustment I needed should've have…read moretaken no more than 30 min, but I let it slide figuring they were just busy with other cars. He had it for nearly 2 hours before calling me to tell me he couldn't do anything to adjust the brakes unless he tore the whole thing open, which would've cost me $1400. I told him I'd look elsewhere. They held onto my car for nearly another hour to just put the tire back on! When I got there, they said they cleaned the drums and pads and everything, which I didn't ask them to, and then he charged me for that work. Dude's shop is a scam. I took it elsewhere and they took 25 min, didn't have to take anything off the car, and it works like a charm now.

Always Great Automotive Repair. Rodney Is A Great Mechanic. And Very Trustworthy. I Highly…read moreRecommend.

Rodney is is fair and honest with his recommendations and services. He has worked on practically…read moreevery car I've owned.

Just a short note to thank you for taking such great care of our vehicles. It's hard to find…read moresomeone trustworthy when the hood goes up and suddenly every strange noise sounds expensive. Your honesty, kindness, and great work give us confidence that we're not being sold blinker fluid or muffler bearings. Thanks for keeping our cars running and our stress levels low we truly appreciate you.

Very attentive and helpful business Happy with what they…read moreprovide-excellent service and reasonable prices

Discrimination against people with disabilities. I brought my van in for several things…read more They agreed to do 1 hr Diagnostic service for $185 with an engine issue. After 10 min it became clear they needed to get into the doghouse I have a conversion van so this meant moving a lot of stuff around. I also have a musculoskeletal disability, and it took me about 20 min to move the vast majority of the stuff which needed to be moved, which was a lot for me, I'm still in pain from it, but I did it because that's what needed to be done, but then I always need help with the 70 lb RV refrigerator. 2 min to do for an able bodied guy. mechanic agreed to do it Then they came back and said they couldn't get to the diagnostic stuff that day. And that if I came back: 1) They'd charge me $100 extra for moving the 70 lb RV fridge in and out. 2) They'd charge me twice as much as they had quoted for 1 hr diagnostic. When asked why the front desk drone blathered something about extra time getting in and out of the doghouse. which takes 5 min. I've taken this van to 6-7 mechanics over the years. When the doghouse has needed to be accessed, this has always been the process. It's never been a problem before. I go out of my way, even injuring myself, to do what I can. And then they help with the RV fridge, which only takes a minute. The Americans with Disabilities Act explicitly states that "reasonable accommodations must be made for individuals with disabilities" To charge them more than twice as much is to punish them for having a disability. The fact that most people with disabilities are socio-economically impacted makes this doubly unethical. Whatever good qualities this shop has, Discrimination agains people with disabilities makes the difference and earns them a 1 star review.

I've been coming to Pellman's for years now; from oil change to parts replacement, they're the real…read moredeal. Honest, helpful and kind people with fair prices. Can't reccomend enough!

Chris is literally the best mechanic! He knows his stuff, he is fair and honest, and his rates are…read morereasonable! I really appreciate him give me his honest feedback and not taking advantage of me as a single mom who doesn't know a thing about cars. I have been taking my vehicles to him for over 15 years now, my dad does too. We can't remember how we heard about him, but now that I have moved away, I will still make the drive to Northglenn whenever my car starts acting up!! Thank you, Chris for working on my lemon of a Kia (LOL), I promise to buy a Honda next time ;-p

DONT RECOMMENDED, DEFINITELY NOT EVEN WORTH 1 STAR!!! Took my 2008 Lexus ES 350 to get its fuel…read moreinjectors and after one day from their visit my engine completely blows out on the highway. Another Mechanic looked to see what happened and this shop put the wrong injectors in and zipped tied them down to the engine!! I paid in $150 cash and was given no receipt, very sus !! After my visit, costed me about $5000 in damages !!! I DONT RECOMMEND THIS PLACE WHAT'S SO EVER !!!!

I absolutely love this auto shop and highly recommend them! I've taken both my car and my husband's…read morecar here multiple times, and they are always fair, honest, and incredibly thorough. They explain everything clearly, never pressure you into unnecessary repairs, and the staff is always super friendly. I've often been able to get in the same day, and sometimes they've even had my car repaired within a day. It's so hard to find a mechanic you can genuinely trust, and I'm so glad I found this place!

After a DIY oil change, I had the check engine light came on. Not wanting to damage anything, I…read morebrought my GTI in to Doc immediately, and explained the situation. I was charged $200 for a loose dipstick. Just bad customer service.