They are good at what they do..I was also attended too well and also didn't take much of my time..

They were really helpful when my husband was present but when I went back to purchase my battery I was sold the wrong one. There was no accountability for the mistake and I was told only one battery pulled up, only to then find out there were actually three different sizes and the guy just picked one. They then mansplained batteries to me and explained that any would work. Which yes is technically true but why would I put a smaller battery in that would slide around in the casing? I asked if I would need to have my husband come in since they were talking down to me and the guy looked shocked that I called him out on his behavior and then gaslighted me saying that he wasn't. The other worker said well there was only one battery showing up. His co worker didn't correct him and admit it was his mistake. Women beware! read more

A big thank you for the EXCEPTIONAL customer service I received from Pat. I really appreciated everything they did for me. My husband's family used to own a Napa store and I was told to always go to Napa if I needed help with my car. Now I know why. Thanks again! read more

Super unhelpful with questions I had about a defective product they sold me (ultimately sent me to another store because they didn't know how to make their computer system work through the issue). Also, of the three employees in the store, one wasn't wearing a mask, and another was wearing it only over their mouth which was super disconcerting. No social distancing, and got right up in my face which was uncomfortable. read more

A HUGE thank you! Great customer service, and a big shout out to Steve who not only helped me, but gave commendable service! I'll make this my permanent store even if I drive by dozens of car part stores from now on! read more

So helpful! My battery died at the nearby car wash and the manager Ann walked a jumper box over and jumped it. She also replaced the battery right on the spot without any wait. Great service! read more

Came into the local napa for a solution to a snapped wire in my trunk. I didn't know too much so I asked Steve for help, and Steve was nice enough to come out to my car and check it out. After tweaking with it, Steve hooked me up with 2 nice strips of wire and some electrical tape to fix my issue, free of charge. With said wire and a few other parts I was able to fix my issue and was back on the road. I recommend this place if you need a quick fix for even the oddest if issues. read more

I always have a pleasant experience at this store. Very polite and respectful staff. They are always willing to help me figure out what I need if I'm not sure of what it is or what a part is called. I've been to the auto parts stores where the staff is not interested in helping me but here the people are knowledgeable, fun, and helpful. read more

I always go here to get liqui-moly for my BMW. It's a super clean and organized store and the staff is helpful and friendly.

Awesome service. Bought battery here and they helped carryout. The warranty process was painless!

I needed to get fuel filter clips for my volvo and granted I called around 6:20 ( which of course I didn't realize they closed at 7 ) and I was initially put on hold. Ok search for my part I understand. Then after approx 5 mins of being on hold I gave up and hung up. Approx a few minutes later I called and actually spoke to someone different he said he didn't see anything in his inventory then HE told me that he was going to put me on hold for a minute to check something else.. ok sure no problem. Then out of nowhere I was hung up on. I of course called back and immediately was hung up on. I thought maybe something was going on with my phone so I called back ,and it rung for what seemed 2 minutes..then I was hung up on. Wow like you couldn't have told me when you first started talking to me that you were closing at 7.. but instead give me the run around and THEN put me on hold, because you're closing in a few minutes..instead of just telling me to come in first thing in the morning and finish up with me?? I doubt I will give them my business in the future..considering I wasted a lot of my time just getting the run around read more