i bought an item less than 6months ago, i was told if any issues i can exchange this item.. i come back to exchange the item because it is not working and i get told i need my receipt, i told them i don't keep a receipt for months...( i was also advices i had life time warranty with my number) i tell them i can give them my number and they just refused... Do Not come to this autozone, the one in Fransicquito ave is more helpful in finding what you need, better service. read more

I just had a great experience at this AutoZone. A very friendly and helpful employee, I believe his name is Edgar, went above and beyond in courtesy and service in helping me replace my windshield wiper blades. Thank you very much! read more

Top notch service. Huge shoutout to Miguel who helped me out in 90 degree sun to get my headlight put back in place. Great service and professionalism. read more

Came to get car wipers replaced, was quickly helped by employees and they changed it for free and were friendly

Good location. I love how the staff is very knowledgeable about the products and they actually are very nice and help you out. I've been to other locations where the staff will act like they don't see you just because they don't wanna help you out. But let me tell you this location you are never gonna have that issue .great customer service. The place is clean and organized. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Baldwin Park, California

I was helped by a gentleman named David , I was looking for a part and he was able to help me and assist me with advice on what to do . I appreciate the help and guidance. And for someone not knowing anything about vehicles he assured his advice was a good way to go about my situation. Thank you and I appreciate the time and effort . read more

The dude that helped me went above his duties, I came in for a new optima battery and unfortunately this location did not have 1, so he call the nearest store on francisquito (the guys at this store didn't seem they wanted to work, just by the manner of way that the phone was answered and in the allotted time the phone was answered, I would not shop there) The person helping me out apologized for the lack of service and proceeded to call another store (azuza ave & puente) The phone rang twice and it was answered promptly and with a courteous tone. This location confirmed that they had the battery I was looking for. THANK YOU TO THE DUDE THAT HELPED ME OUT. REALLY APPRECIATED THE TIME YOU TOOK TO HELP ME OUT.. read more

I came in here a few times to charge my battery, the guys are really helpful and they're pretty quick about it. Most of the stuff is knowledgeable or they know how to find the answer. read more

Horrible management came in and the manger almost broke the alternator machine not knowing how to operate it, his solution to the problem was telling me to bring in the car with the alternator installed, he must not know that a car doesn't operate with a bad alternator... no name tag so i didn't get his name.. Waste of time read more

Great service from here! Always reliable and George was really helpful in finding what I needed for my car

I love coming here, the workers are extremely nice and find anything on time and exactly what you're looking for. George helped me the other day with some rims for my car and knew which ones would fit and would look the best. I will definitely be coming back here for any cart parts i need. read more

Went in for a battery replacement and all of the staff were rude! I spoke to the manager and I don't really remember the name but I believe it was George and I think they should fire this guy by how horrible he treated me and my bf. Would never come back to this Autozone ever again -10/10 experience here. read more

I needed to get my car key battery replaced. Jordy was kind enough to find the tools to find out what battery type my key takes and then proceeded to help me change out the battery. He did not have to do that but that extra step sets him apart and I appreciate his service very much. All the staff there seem friendly and nice. Would recommend this AutoZone location for your car needs. read more

You guys need to let go of this guy named Mortland. The first time I came in here for some tools I wanted to check out quick since there were so many people in line. Then he goes off about how us Asian people eat a lot of tofu and if I liked tofu and what not. I didn't really want to talk about tofu; I just want to get my tools and get out. I don't even care about the rewards systems anymore I just want to leave the store as fast as I can every time I get this guy. My next experience was more than awful. First I purchased a Kia Optima Yellow Top battery at 12/27/20. I didn't know the exact date but I knew it was under a year so I asked him to look up my account. He REALLY didn't want to look up anything and I had 2 vehicles listed; a 95 Del Sol and a 18 Subaru WRX. He WOULD NOT go to the Subaru until the 3rd try. It has a 36 month warranty. I told him if I had warranty and he said no cause it's passed the date. It's 12/8/21. Not even a year. Next he says how do you know the battery is dead? I said I have to jump it every time now and it just won't start the car. How often do you drive the car? I said once or twice a week. He says that's not good enough and they can't warranty it. Mortland had a VERY condescending and very soft voice like he was asleep. I could barely hear him try to explain to me why I didn't know why my battery was dead. First he said it could be that my car is old and the alternator is dead. He JUST looked up my vehicle and it said 2018 Subaru WRX. The car has 40k miles on it and was purchased brand new. It took my OEM Subaru junk battery 3 years to die and those cost only $100. I spent $300 on this one so I'd expect it to be a bit better and stronger than that. Next he said listen, I know more about batteries than you and anyone. I said uh huh, and how do you suppose that? I said listen, I deal with cars for a living with auto parts; I'm a wholesale distributor towards many aftermarket brands and companies. We deal with just more than brake pads, oils, and small components you have here. I work with electrical components all day. I can spot dead batteries. I test my alternator and it's getting 12+V to it. He couldn't explain any of that nor did it seem like he knew what I was talking about. He didn't know anything. Just cause I looked young doesn't mean I don't work or know anything. Next he said I have to speak to the manager about this. They said they would test the battery, then I'd have to bring my other car and test it ON the car. The hell? If your product is defective then warranty it! read more

The worker at the desk refused to come out to help me check my engine light because they had to attend to a coworker but had no problem helping the previous customers. Very unprofessional. read more

Went in to get a refund for a faulty sensor. Based the fine print on my receipt, I can either get a replacement or refund if part fails which it did. First guy tried to help me told me I can only get a new replacement. Usually it won't be a problem, but I already put in a new part so I ask for a refund and was told no can't do when receipt says I can. He then pull the manager over (young guy with spike hair) and that's when the altitude began. Manager basically told me to f*** off and there Is nothing he can do for me. I asked him to read the receipt, but I guess he can't read. Took my part and left First guy was nice, but don't try to talk the manager unless you have to. He looks like he doesn't want to be there to begin with. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Baldwin Park, California

So grateful for the three gentlemen who have helped me the last couple times I've had to go in. They were all very friendly, professional and knowledgeable. I appreciated their patience with me and going the extra mile to help me carry my battery to and from my car. Thanks again. read more

Easy going staff and very helpful when you request them to assist you to find hard to find auto parts in multiple AutoZone stores in the case they don't carry it in store. No complaints on my end. First class response time and reliable. read more

I went yesterday to buy some stuff that I needed , and the guy that helped me was so nice and polite, his name is Lucas, I found it out on the receipt. read more

Best AZ I've Been to. Went right in before closing time and Gabriel still took me in as if I was the first customer of the day with a smile. Very courteous and professional. read more

My battery was on its last leg today and I headed to this location after going to the one on Francisquito and having an employee there tell me that they couldn't install a new battery because "they were not allowed to touch customers cars right now". Umm...you're installing a battery in a car not performing a heart transplant. Lol Whatever! I should have just come straight to this location! Waited less than 5 mins to be helped & the cashier Jarvey was able to get me the battery I needed and Robert was super cool and installed it in my car right away. These dudes were very professional and understanding that I didn't have the tools to do it myself. Thanks for your help guys!! Definitely coming back to this one next time I need stuff for my Jeep. read more

drop oil and the oil filter to be recycle was quickly assisted! Unlike other store in town where they feel you are invading their space No hassle or any paper work to fill out read more

Excellent customer service employees are very friendly and helpful. Definitely recommend to family and friends and anyone who needs any car parts read more

Worst AutoZone I've been to. Very slow people, waited 15 minutes standing just to borrow a tool. When I went to take it back I went to the register and the guy said I was on the wrong side and need to get back in line to the other counter. How am I supposed to know which counter is to return a tool? Maybe they need signs or better customer service. read more

These guys are the stupidest people that can get hired at an AutoZone. Every single one of these guys are stupid. Not to mention the women that work there. Do not go here it's a waste of time. Very slow and they have a bad system to check customers out that don't need their help. read more

awesome service! they're always helping me with my car and will even install it on my car if I ask! They're very sweet and they definitely care. Sure, they may have long lines, but some people just need to learn some patience lol. I love it here, thanks guys! I think the man who helped me was named manny, I'll double check next time! read more

customer service was good came here because i needed it to buy some parts and also for an oil change the proves were good too so close to my house read more

Friendly staff. As I walked in I was greeted by both employees and asked if I needed help finding anything. Prices are ok - Parking is bit of a mess, as its usually crowded. I picked up a few items to wash my car with. The Auto Zone brand items aren't bad and its cheaper (microfiber towels, tire dressing applicator). read more

They work very slow at least in my eyes. Sometimes there's only one cashier with a long line of about 5-7 people.

The people that work here all have jacked up attitudes. If you don't like your job get one else where. The woman working the register has an UGLY attitude when she handed me my receipt she just put it on the counter and walked away without a thank you. She's an 25ish looking girl with a tattoo on her right sleeve. I requested for an air filter and she gave me the wrong one luckily I noticed while I was still in the vicinity. I recommend going to the one in El Monte or the one near CHP this one is horrible with horrible employees. read more

Great service, came in to get my battery check out. Worked with Robert, be eh friend. Got the battery I needed and he instilled it for me. 10/10 would recommend read more

My mother and I have come here for the last 6 years to replace our car batteries for each of our cars. I believe this was suppose to be my mom's second time replacing hers. Never again!! First, the guy who helped us, Morland, helped her 3 years ago and I guess he didn't add the purchase to her account with the warranty because they couldn't find it. Our battery was suppose to last 5 years but died. We had to get a jump to go to the store. No record of warranty, no credit given to us for a battery that didn't last 5 years. My battery shows in my account but not on hers. It's standard for them to add it to your account (via name or phone # but not hers) So we had to buy a new one, no prob, I didn't want to make a big deal out of it, I just wanted our battery replaced. but then he and the manager gave us an attitude because we asked for help installing it. (they had done it before and we even said we will wait since a line was forming). My mom was upset about the warranty and because she has what people call a "resting bitch face" and because her voice is a little sharp asking why they couldn't help, he became very disrespectful to her. (his man pride was bruised from a 5'1 older lady who doesn't speak fluent English). After asking the manager, Morland came to look at our car but he said he can't replace it since it's the kind of battery they don't have tools for (even though we have been here before and the old battery clearly is from AUTO ZONE that they replaced for us before). He went back in and after the initial shock I started to enter the store to return the new battery and just get our car to pep boys or something. But then he came out with the tools and gave me a look and asked me, "Well, am I replacing your battery or what?" So confusing. My mom asked, very nicely, if he can clean the battery residue on the connecting cables (something another employee had done to my car for free) and he said "no, it's your car, you should do it. Why should I?" She said okay and dropped it. And then he kept bringing it up like, "Lady, it's your car" as if he was insulted she even asked. and he kept telling her to just go inside and let him do the work. We said no! (I wasn't going to leave him alone with our car! He obviously either wanted to hide he didn't know what he was doing or was going to do a bad job). We didn't talk to him again until he finished so I don't know why he kept insisting for us to go inside. Don't recommend coming here!! Manager was no help either since he was just giving us dismissive looks and wasn't interested in helping us. Very different then our previous visits. DON'T COME HERE IF YOU WANT TO BE RESPECTED. read more

Came in the other day on a busy weekday, was helped by one of the managers, Gabriel, to find a part and he was very kind and helpful. All employees were great in handling the rush hour and made the experience better. Thank you Gabriel! read more

If I can leave a negative-5 I would !!!! Worst autozone I ever been to and trust me I love autozone hey usually help me out with everything and I leave happy and satisfied!!! But this time no help at all!!!! 2 girls working tonight and usually if a girl works there they know there stuff , this time blank ! I asked about my motorcycle type kind and what should I use .... Right? There answer was ! " sorry but I don't know anything about motorcycle so I can't help you " the other one was google it !! Wtf serious ???? Some bs stuff . read more

I hate writing negative reviews. But yesterday I want in and a worker named Jonathan said I'll be right with you. In fact he said get in line please. So after everyone was gone he was pretending to clean and walking around back and for. One of his female associates told him he had a customer. Instead of helping me out he picked up a call that came in and helped that person out. 30 minutes after the same lady tells him to speed things up. Instead of helping me out he screams at another guy in the back and says, come help THIS GUY OUT. The gentleman came and was very helpful. I don't even understand why companies hire guys such as Jonathan. Poor customer service, totally disregarded me. I'm a business owner and it's all about customer service. Get it together Jonathan. read more

This is my new AutoZone spot. I called before arriving to make sure they had my item in stock and they were friendly and helpful on the phone. Upon arrival they were helpful and answered my questions in a very friendly manner. Great customer service. Even offered some good deals as I went back in for a last minute purchase. I appreciate the attention brought to a better deal but not so much to push it on me. 12/10 would go back to purchase that deal. Great job guys. Keep up the good work. I'm running out of things to type. How long does this have to be to be more than an average length review? I mean, really. Doot doot I guess I'll settle with average length review. I'm out. read more

i wouldn't recommend this store to anyone its a horrible environment and their customer service is non existent!! the customer is always wrong here. i strongly suggest going to the autozone on francisquito, they are the best! read more

I just want to thank an employee I believe his name is Adrian. He was helpful and friendly, although my dad and I decided not to make a battery purchase today he went above and beyond to give discuss the best options for batteries and the warranties. It's so nice to find good service which is a great asset to have read more

Tye the auto tech is smart, helpful and fast. The store was decently stocked and helpful employees

Needed quick help with my car lights. Got immediate assistance from Jesse. Everyone here was nice and super helpful. Thanks Autozone!