I recently came here to buy rear calipers, rotars and break pads. Will say for being mid week and later at night, the store was extremely busy. There was a line for parts and to pay, and it seemed like the staff may have been a bit over whelmed, but they handled it smoothly and the line moved as fast as it could. The hispanic gentleman who helped me was very polite and helpful with getting me my parts. On my trip back to return the core parts, it was easy and quickly done. I was in and out in under 5 mins. The staff here seems to be very knowledgeable and courteous. A combination that will bring me to frequent any place. read more

I'd EMPHATICALLY recommend going elsewhere! First, I need to say that all of the cashiers I've come across any time I've visited this location have been very polite and amicable. Here's the disappointing part. This Auto Zone location is hands down the worst, most frustrating and poorly managed store I've ever dealt with. This location has no problem towing shopping customers' vehicles, sticking them with hundreds of dollars in fees, yet they turn a blind eye to the daily circus happening in their own parking lot. Most days there are 30-40 people essentially tailgating with their cars spread out, hoods up, hanging around for hours while "working" on vehicles in a filthy, trash-strewn lot. It looks more like an unsupervised junkyard hangout than a retail business. Oil spills, debris, and random parts are left behind, and no one from management seems to care. What's worse is the complete lack of accountability. Complaints to store management go nowhere. I typically avoid leaving negative reviews and have preferred to address any business concerns with store/business supervisors first; however, attempting to escalate issues to district and regional level management representatives did not change a thing. They've completely ignored in-store requests to speak to the store's general manager, Patty, and all other contacts have remained unreachable, despite leaving messages and contact information. As a legitimate paying customer I don't appreciate being treated like an inconvenience and will refrain from shopping at ANY Auto Zone in the future as I believe brand loyalty and customer service go hand in hand. There are plenty of competitors willing to supply parts at less than retail with MORE ATTENTIVE CUSTOMER SERVICE (i.e. RockAuto, Parts Geek, Honda Parts Now, etc.) Heck, at this rate, you might as well get the parts online and have one of the parking lot mechanics here do the work for you for a fraction of the cost since this is apparently what their business model currently encourages. If I ever need tires, batteries, oil, or as much as a pack of dielectric grease, I will unfortunately be going elsewhere in the future. -David C. AutoZone 2205 E Riverside Dr Austin, TX 78741 Google TrustPilot BBB read more

I wanted to like this auto zone because it's convenient to where I live. But I think I'll just take my happy self to mueller location in the future. I bought a license plate cover. It came wrapped in a thin plastic that is thinner then Saran Wrap! It's even thinner than the plastic wrapping that wraps cds. But because I unwrapped the plate cover from ultra thin cellophane like material to check fit they wouldn't take it as a return. I got upset and told them I would be contacting corporate about this because I provided the receipt all the content that should have been accompanying the cover. I don't understand the big deal. If I had known it was going to be such a big deal I would have bought from a competitor that is more lenient bout this situation read more

The closing manager Rubin Ring does a great job running this place. He caught something and stayed after closing to correct a transaction that went wrong earlier in the day. He even had the courtesy to call me about it after hours. Great dude and great store! read more

Where to start..... nowhere to park because the mechanics taking over the whole lot. Customer service is non existent Manager sets a bad example for employees to follow as she is rude and don't care for needs of customers. I hope upper management reads this and fixes issues. Drive the extra mile to the location on 7th street read more

They let mechanic take up most of their parking space and when walking in you get asked multiple times if you want them to do it for you read more

AutoZone Auto Parts - Mechanics - Auto Parts & Supplies Near Me - Austin, Texas

Terrible and slow service. Was called that my pick up order was partially ready which was fine but when I came to pick up the order it was not ready. Am still on hold. It's been about 20 minutes. I keep getting different associates and having to explain myself over and over again. Get it together. read more

Car battery was dead, John had it tested and replaced in no time at all. Staff was helpful and quick

Man this place is awful. They don't care about customers, only their hoards of mechanics outside. There's always a large line with maybe 1 person trying to help and "trying" is not the right word. Even if there's a big line, multiple times I've seen 2 other staff members talking to each other, pretending to stock the shelves. The staff is mostly very rude and condescending. I've tried to give this place the benefit of the doubt over the past few years, coming in every now and then, but it's always the same awful experience. If you want real service with knowledgeable people who are actually willing to help you, go to Advance Auto Parts literally right next door and they'll take care of you. read more

I went with my partner to get his battery changed and decided to get my changed too but I had no idea how bad my battery was. Michael was super helpful and did everything that he could in this beaming Texas heat to help me! Thank you auto zone and shout out to Michael for being so helpful! read more

I should've known better but ended up taking the employees advice during a battery testing. They told me that i needed to get my alternator checked because it showed on her machine that it wasn't charging my car? okay listen i'm a girl with no car experience so i took their word for it and i ended up going to honda to get the alternator checked. I had already suspected that it was the battery but they had convinced me that it was the alternator. but anyways the honda guy was just like there's no way that a 2017 honda's alternator wouldn't be working and you don't have a light that says low charging system? something like that idk can't remember specifics but yeah basically it was practically obvious that it was the battery so overall don't trust employees for professional car advice because they don't know anything! no experience is required to work there read more

Literally the longest wait in line to buy a packet of body panel fasteners. I almost just threw $5 on the counter and walked out. Waited nearly 20 damn minutes to buy this while the guys were there talking/arguing with other customers ... Definitely walking across the parking lot to Advance Auto Parts... This place was a waste. Don't come here. read more

I went to the store to return something and the manager wanted me to wait in line in the part slime that has eight people waiting to return an item that I got off the shelf when I told him I was just doing a return and I had a receipt he told me sorry you have to stand in line why would I send in line when I have to go to the shelf to get oil I would not be sending in line to pay for it and part I would never recommend this AutoZone customer service is horrible read more

I had the unfortunate luck to have had a dead battery when I tried to leave work today. I got a jump from one of my employees and headed to the closest auto parts store, which happened to be this Autozone. I asked for assistance from a young male employee who told me he would help me in 5 minutes as he noticed a man behind me that I assumed was a friend due to their interaction laden with frequent cussing and lame attempts to sound cool. I was clearly irritated when he told me to wait while he chatted with his "homie" (his words, not mine). He noticed this and in a sarcastic tone asked if that was ok. Since I had turned off my engine I was pretty much at this idiot's mercy I told him yes. I wish I got this guy's name because I'm pretty sure he was the worst employee in customer service history. When he eventually broke away from his chum to help me the banter he had with me was one of the oddest and most offensive I've had. As I held the door open for him to wheel out the battery testing machine thingy, he called me a gentleman (I'm a GIRL) (I should have let the door slam in his face) -- Strike 1 As we walked to my truck he commented on smelling weed and described this smell quite vividly using the f-word around 5 times --Strike 2 He then pointed out my "bad mood" which was 100% due to him --Strike 3 If I wasn't literally stranded here I would have told him to shove his battery tester thingy up his bum, but I had to suck it up and listen to his inane, ignorant, immature, douchey chatter when all I wanted to do was leave. I will never return to this Autozone. I would rather attach the battery cables to my nipples to generate enough charge to start the battery next time. I do have to say a couple of good things about the two managers (one hispanic male and one african american female) who were there also. They seemed quite helpful as I observed them help other customers, but I got stuck with doofus. So that justifies the one star, but not much else. read more

I had the absolute best Customer Service hands down with Anthony Nichols! He has gone above and beyond to help with my battery. My battery was actually located under the passenger seat of my Jeep and it's really difficult to replace. He had the absolute best attitude and even when helping me...he was helping his coworkers with their customers with the BEST attitude! What an amazing guy! I hope Autozone is treating him well because he is such a hard worker and represents them well!! Amazing job! Thank you so much!! read more

Got some codes read here on my vehicle. they came out, read them after 5 tries, told me what they were then walked in and said I should go to the dealer. No prob Bob, see ya later. read more

Needed wipers for my 250C Mercedes. They had them and put them on for me. Thank you Angel... you're the best.

Rude, unhelpful staff, disorganized checkout process, mediocre selection. There are at least three other auto parts stores in the immediate area that are far better than this place. read more

I recommend the one on stassney very smart & friendly staff unlike the ones over there on riverside drive. Me and my husband went up to the one on east riverside & the lady seemed like she just wanted to go home. Although I under stand it was an hour before closing she still could've done more to help. To top it off she seemed like I was annoying her..I went in to get my battery tested, she then explained to me why she couldn't get a proper reading which I under stood. But she then told me to flicker my headlights..the lights only need a six volt to work..which wouldn't determine if my battery was bad or not. She then rolled her eyes once I said that..which was very rude. I highly suggest you go to the one on stassney:) a whole lot more educated and helpful. read more

Very impressed with the customer service here. I came in on a busy Saturday to get my car battery tested. The gentleman behind the counter came out to my car, tested the battery (twice just for good measure) and even swapped out the bad one for a new one. He easily could have sold me the battery and moved onto the next customer, but chose to provide full-service and earned a loyal customer. Thank you for all your help! read more

What a difference someone who cares can make! This past Saturday I met Phil... the new store manager of Autozone... My car battery died, and I called Autozone just to see my chances of someone coming out to start it, and the guy said, "Mam, we normally don't do this but let me check" In 25 minutes Phil, was at my house, jumped my battery and even ran a test and let me know my battery was pretty much dead. He followed me to back to the autozone to make sure I didn't breakdown. I told him I was so thankful for his service, but I was in a crazyyyy hurry, his store was PACKED with people, and he said NO PROBLEM you will be in and out in 10 minutes. Phil grabbed two people, one to ring me up, and one to pull the items needed, and he ran outside to start the battery exchange. I was paid, and fixed up in 10minutes as promised! Phil prodes himself on customer service and I give him a 10!!! I just wish this store wasn't on riverside! I will definately let phil and his happy staff take care of me! read more

This is my first review for this location. But my latest experience has been indicative of every visit to this location. I am in a wheelchair; therefore, there is a lot I cannot do that is simple. The staff at this location has always worked with me to make sure I could do what I need to get me back on the road safely. I appreciate that they consider me more than a wallet. I am a person. That's valuable to me. read more

I have a 97 Toyota 4-Runner that had a 6yr old battery that wouldn't take a charge and needed replacement. I went to Firestone and they wanted to keep my vehicle for two days! They also demanded $69 for a electrical inspection + battery + installation + recycling fee! AutoZone rocks! I paid for the battery and the sales person pulled my old one out and put the new one in about 5 min. Well done AutoZone, excellent friendly customer service! read more

My battery died and I went here to get a new one. NEVER AGAIN!!!!! Yes, they did install it, but then my car stalled in the parking lot (it was running fine when I came in, had the thermostat and water pump replaced the day before). The guy helping me told me to go home, it was fine. No thanks for shopping with us, no nothing. The check engine light turned on and my car wouldn't start after that so I was stuck there. The manager comes out and accuses ME of saying their employee sabotaged my car. All I asked was why my car isn't starting or running! Finally the computer resets (was stuck in idle mode) and I can go. This staff was so unfriendly and rude. I was crying I was so upset that my car wasn't running as I need it for work and they were cold and rude and completely ignorant. They have lost a customer. read more

The guys at this Autozone are very friendly and helpful. They helped us get the code from the check engine light and gave us good advice.

Everytime I come in here the staff is so nice and helpful. Sometimes they can't help, but they always take the time & try their best. With a smile! Thanks so much!! read more

If u need help gettin somethin fix go to this Auto Zone lastnite my friends car front light when out and there was probly 15mins left for them to close the manager suck he was not tryna help us at all but one of there employees there was veary helpful manager even came outside to tell him that he didnt know what he was doing but he prove his manager wrong and he fix it for us I think he should be the manager great customer servise and his name is JONATHON read more

Every time I go in to Autozone on Riverside I always find what I need and in a timely manner. Tonight especially Eric came to my rescue! I for sure do not know how to take a battery out of a 94 Ford Ranger but Eric was more than happy to take the time to help me even though him and his team we're busy tonight. He was extremely pleasant and informative. So happy that this is my neighborhood autozone! read more

This is my to go to store south Austin. Alberto was extremely helpful in helping me change out my radiator hose. I didnt even ask him for help but i think he knew i needed it. For females trying to handle minor car issues on their own its nice to know that there are genuwine people to help you when need it. I definitely recommend this store to anyone who is in south Austin. read more

Ended up leaving empty handed because there was one employee moving at a snail's pace helping one guy. Then another employee that just walked straight to the back from the restroom, ignoring all of the customers in the store (there was a line at the register and at the help desk) and sat down. This is at 1:00 on a Monday. I couldn't imagine what this place looks like when it's actually high-traffic hours. Not worth the waste of time. read more

My daughter and I came into the store for a battery this past Wednesday, and a man named Oscar helped us. He helped me choose the correct battery, and even installed (!) it for me. He was friendly and very helpful. Thank you Oscar! I'll come back to this store if I need anything auto related. read more