Just spent $50 on what was supposed to be a new tie rod. When i opened the box the tie rod had…read morelooked like it had ben dropped a few times and the threads looked used and rusty. I went in to get a different one and they brushed me off saying it was from shipping. For the sake of your car please go anywhere else.

Store hours say until 9pm. There are actually multiple signs stating this and absolutely no extra…read moresigns saying "sorry, closing at 8pm tonight" but doors were locked and employees tried to hide!! We made an order for new wiper blades after one of mine broke off while it is snowing. This happened after every other auto parts store had closed, unfortunately. I arrived at 8:20pm (closing time is 9pm) and the employee walks up to the door, shakes their head, and walks off. We go to the door and it is locked! We had to call to get an answer and we're told they'll bring the wiper blades out. They are also supposed to help do the install for the wiper blades, but we were told "we don't do those at night" (okay, valid but annoying) and then he about tripped on himself trying to turn around and slam the door in my friend's face! As I stated, I suddenly had mine break off during a snowy winter storm and this was the ONLY auto parts store open that offered to actually help put them on. I completely understand that by the time they came out with the blades, it was within 30 minutes before closing. I'm not as mad about that as I am about the doors being locked, then watch them literally hiding (like a toddler playing hide and seek and being totally visible) and having to deal with them being rude! We watched at least 4 other people walk up and see it was locked but only one other person was helped. I am capable of putting on these wiper blades, but it will take me way longer to learn how than for them to help and what if I genuinely did need the help? I definitely would've saved myself time and frustration and just went to Walmart if I knew this was going to be my experience and I'd be putting them on myself anyway.

Héctor vendedor fue muy amable me supo atender en español agradezco esto y solucionó mi problema…read moreapenas que tuve que regresar dos veces a la tienda lo supo hacer pacientemente y profesionalmente

Terrible service. Asked them to use the diagnostic tool on my car and the man working there refused…read moreto do so. I explained what lights were on and he kept saying it was my tire pressure, which it wasn't, and continued to refuse to check out the issue for me. He proceeded to argue with me instead of helping me.

I have been too many an auto parts store and I really like these guys. They know their stuff which…read moreyou don't always get.

I had ordered a battery to the wrong store and the manager here was so helpful on calling the store…read moreand allowing me to switch the online pickup to this store. She was very helpful!

Sonya was very kind, helped me replace my car battery in the dark, and made me laugh.read more

They require your used oil to be polished and filtered. I apologized to the rep that I wasn't able…read moreto also deodorize the oil. He understood, but he felt the roses were a nice touch.

I came here after going to another auto parts store and being told that the replacement windshield…read morewiper was discontinued and I would have to go to the dealership. On my way home, I decided to stop by Napa to see if they have what I needed. I was instantly greeted by an employee who asked what I needed help with and when I explained to him what I needed, he took me to the desk and told his co worker what I needed. OK that's great customer service!! I bought a rear windshield wiper and the employee who was helping me at the desk offered to put it on my vehicle. Unfortunately, the wiper mechanism must really need to be ordered from the dealership because it wouldn't fit, but the employee has the idea if I didn't need my old blade, he could switch out the rubber blades using the same holder that fits. I told him that I didn't need the old blade and he switched out the blades. I was really impressed with his customer service and how nice all the employees were at Napa! This company really understands how to treat their customers. They have definitely made a customer for life!

Today I walked into Napa (after leaving Auto Zone for their lack of knowledge) not knowing if I…read moreneeded a screw or a fastener for my falling bumper. Immediately I was greeted with someone asking if I needed help. After explaining that I didn't know which hardware I needed, he directed me to someone who could help. This gentleman walked out to my car, took a look, and confirmed that it was a screw that I needed. We walked back into the store and he found just what I needed. I expected him to ring me up. Instead, he walked back out to my car. I'm thinking "oh, okay, he's going to make sure they're a good fit before I buy the whole bag." But no, this guy gets the screw out of the bag, and fixes my bumper for me!!! He even went back inside and grabbed a tool to make sure it was secure. Napa exceeded my expectations today, and I assure you that I will be back!

My daughter (who lives 1000 miles away from me) had to get her car repaired. I was so anxious as…read moreshe has only lived in Denver for a couple of years and we really have not had any experience with finding a great mechanic. She had purchased the vehicle from Carmax and also purchased the extended warranty. They basically handed her a list of Mechanic shops to choose from but we literally knew nothing about any of them. She ended up choosing the shop that was closest to her house and it turned out to be a wonderful experience. Travis was the best! He was very communicative, never pressured her to spend money on non-necessary items, also never tried to upsell her on repairs that she didn't actually need. They fixed her car in a timely manner and assisted her with filing the claim (apparently there is a paperwork process when you use a Carmax approved shop?) anyways, he made sure that was all handled correctly and all of the necessary repairs were included. It's hard to be 1000 miles away and let your child handle these things by themselves... luckily (for everyone involved) they were amazing to work with and everything went great. We will certainly be back if she ever needs any car repairs in the future.

Went in for diagnostic on display screen. Mentioned did not want replacement. They said they can do…read moreit. Did not fix issue, and recommended taking to dealership for a fix or replacement. Then, why did I come to you??? Then, added 4 other recommendations. When I asked if the diagnostic could be netted against the other repairs, was denied. So they did nothing for me except took $140 to tell me to take it to the dealership. The representative was argumentative, uncooperative and rude. Very frustrated.

Jesse was amazing!! Came in to purchase windshield wipers and found out that my Tiguan can't have…read moreRainX wipers due to VW, so he was kind enough to spend roughly 30 min helping me find the wipers that fit the clip for the wipers! He also put them on for me! This service is so rare these days and I really appreciate the amazing service!

Only went here once but I can say the staff are helpful. Too helpful, actually. Both registers were…read moreclogged with clueless morons asking all kinds of questions because they came in unprepared having done no research beforehand and expected everyone in line to wait 15+ minutes for them to finish being clueless at the register. The cash register is not where you ask advice or ask the cashier to start googling products for you or pick things off the shelf for you to look at. This Michael R reviewer here is a perfect example. I researched my own car using the make/model tools on Auto Zone's website which then narrow down FOR YOU what kinds of wipers your car can or can't have so you can choose from what's compatible and see if it's in stock where you want it, rather than being a douche and holding up other customers. So kudos to AutoZone here for being a good store and leaving me to gripe only about the quality of their moronic customers.

I went in for a repair job to my new and first time Jeep! I expected to be waiting like you do at…read moreany other service center. Ms Stephanie was such a warm and welcoming person. She gave me eye contact and engaging demeanor that made me notice that I wasn't a number. I sat for a total of 40 minutes when she came into the lounge and announced my jeep is done. I could not feel anything less than respected, and cared for as a new customer. Mr Ron, the Service Manager needs to be thanked as well for his caring and professionalism. I recommend Larry H Miller Jeep to anyone that doesn't get the same service at other places that they gave to me!

I felt validated reading several other negative experiences with this dealership because mine was…read moretruly a nightmare. The sales process of buying a new car was painfully long (took at least 6-7 hours) though everyone was friendly enough during that time. Obviously. It's their incompetence that emerged and dragged out for MONTHS after. First, I wasn't able to register my new vehicle because their office had incorrectly submitted the necessary paperwork. There was a typo on their end, and no matter how many times I called and emailed to follow up, they told me to keep waiting for my postcard. I had to drive back and forth to Aurora for TWO temporary tags. Such a waste of time. Finally the DMV was the one to inform me of the dealership's administrative error (no one could do anything except for them) and convince them to look into it more. Second, the sales team made a concession to replace several "scratches" on the hood of the car, but once I took it in to get serviced, I was told by the Service Department that the ENTIRE hood needed to be replaced. SEVERAL roundabout phone calls later, someone finally promised I could get a rental car in the meantime since they wanted my car for 2-3 days. Sales did not take ownership for this at all. Shout-out to the wonderful Collison Center, though. Lastly (other reviews have mentioned this) calling the dealership is IMPOSSIBLE. Every single one of their employees knows that their phone tree is a nightmare and doesn't work. You literally can't reach anyone (via phone or online) and sometimes the only way to talk to someone is to make the stupid 45 minute drive to get to Aurora. Ridiculous and so unprofessional. I generally try not to write negative reviews because I want to support local businesses, but truly this dealership ACTS LIKE they do not care about their customers. Not to name names (because I know them in my head) I will never be returning to this place or recommending it to anyone. The whole communication and logistical experience was infuriating, to say the least.

I always get intimidated when I go into territory I'm unaware of and automotives Is definitely one…read moreof my few kryptonites. Only thing I know what to do with a car is check my oil and fill gas. I have a scratch on one of my rims and I was looking for a repair kit. One of the associates was kind and courteous and she showed me where they were etc.

Jose was awesome, super helpful. I had to get my batteries checked out and check a code. It was…read moreraining he did the battery check and handled the code, no problem. Very knowledgeable, I asked about wipers, and he helped me get what I needed and did not try to oversell me on other products. I know how to install wipers but he took care of it for me. My excursion has a 4 inch lift and he got it the step stool and took care of it. No complaints in the rain and all! Definitely recommend this place!

I bought a battery at another location and they refused to install it because they said they were…read more"too busy" but they actually weren't and was giving me crap. So I called this location and Daniel helped me and said he can install it. They did get a little busy but he was polite and very helpful and got new battery in my car.

I will never go to this location ever again!!! Today I stopped in to pick up an item and the music…read moreis playing and I'm like okay they let them listen to rap music but boy oh boy!! The disrespect and the degrading music they were listening to was shocking to me. I ask them is this the type of music they're allowed to listen to the young man said why I said this is so disrespectful as well as rude the look on the guys face before he could say it, I said I've been coming here for years, don't worry I will never come here again. I'm not sure how Corporate would allow this type of behavior or type of music where customers come in and shop! I get it, it's an auto store but wow! Just wow!