Just had a great experience with Daniel here. He helped me replace and install a new low beam headlight bulb and windshield wiper. Really great service. read more

Ray was immensely helpful! Great service. Ray helped me find 2 low-cost solutions for 2 issues with my car. Thanks!

On two occasions this week - w/ 2 different employees they came out to my car and looked under the hood with me. In both cases they fixed the issue. Pretty damn good. read more

These punks sold me a bad starter and when I went to replace it , not only did they not believe me (even after my brother took video of the test we did, and showed them the faulty part) they told me they didn't have a replacement starter and that we would have to go to a different location or wait a week for them to order a new one. When I say "new" I mean a refurbished part that they are charging new prices for. Had to stand in line for almost 20 mins while 3 guys "helped" a girl put in her new battery. How many automotive professionals does it take to install a battery? There was no one behind the counter . And I could see 2 more employees outside smoking and joking. Service here is a nightmare, unless you're a blond 20 something female who doesn't know how to connect a car battery. read more

The guys at Autozone were super helpful today when we needed to replace 2 burnt out bulbs in the front and back of out SUV. Travis helped us figure out the right bulbs out of a dizzying array of options that had caused us to buy the wrong ones in the past. Thanks guys! read more

Had a very good experience here. My car battery died right after I dropped one child off at a field trip (the other child is in the car with pajamas and no shoes). After getting a jump I headed right over to Autozone on Burnet. I had called and asked if I would be able to get assistance installing my battery and they said yes. I arrived and within 15 minutes, Corey had installed the new battery, all the while answering various questions I had. Thank you also to the young lady at the counter who came out to check the battery (Bad Battery!) and set me up with a warranty and rewards card. Great job, y'all! read more

No complaints here! Had to get a break fluid bottle, asked for guidance, just tot make sure I pour it into the right tube, as I know nothing about cars.... the guy was very polite and helpful. Thank you. read more

I came in because I had Ordered a couple of parts. Buisiness as usual at which time I am greeted when I walk in, Seems great. The lady at the register goes on with whatever she was doing and comes back with an attitude resembling her severe distaste and disappointment to be there in that moment. I'm not sure about this store but most stores I know of, the sale is only half the job. If you can't provide customer service to ensure return customers then you should probably find something not so reliant on your attitude. Maybe it's From the rude and awkward eye roll after saying " I like your sweater...pfft... it's so, much" (insert eye roll) or maybe the response of "oh yeah" with no prompt as to what information you need when I say "hey there, I ordered a couple of parts for today" but either way, I won't be back to this location. Don't really see a point in paying someone's bills who couldn't care less about their customer ‍ read more

Some idiot - At this location- he refused to refund my money on a battery that didn't START the damn car. He says it was installed !? Well how the heck you know if it's good or not? You have to install it. read more

John was very helpful to check my engine light and told me exactly what's wrong , thanx to him I fixed my car the same day at a mechanic near by read more

Two thumbs down!! Ridiculously/poor customer service!! Awful!! Was promised an cabin air filter a week ago...and after multiple calls and multiple managers-Jorge and Ian included...still have not received the part. I believe they are in the wrong business...it should not be this much hassle to get a basic part. I wish you better luck, but it should not be that complicated to receive a basic part and to have to keep stopping by the store when the order was promised, calling the store when the product did not show up...here stories about how the product got shipped to Kentucky when the order Clearly has your address written on it, and then blame it on FedEx for the error. I didn't order the product from FedEx, I ordered it from Autozone. No problem, it just shows me that they don't care, and there are plenty of other autoparts stores out there that might appreciate my business. I know they can't be worse than them. God bless all and happy parts shopping!! :) read more

Had a good experience here today, they checked stock on an item and held it for me and suggested a better solution to my problem. Wasn't really much of an upsell for you salesman types - just 1 buck. Answered all my questions without rushing me. Good work team. read more

I felt the need to write in and compliment the service I received at the Burnet road store. The manager and his staff honored a warranty I had on a battery and were very accomodating as I tried to navigate car issues over a holiday period. It is refreshing in business (especially when dealing with car issues) that you find this level of flexibility and honesty. read more

Have been back in several times. The manager is very friendly , helpful and aware. Needed a car part and even though I could install it myself they insisted they help, which made the install easier for me. Thanks Guys! read more

After getting my car jumped started, I drove straight to this AutoZone to ask for a battery test & determine the issue. Couldn't have asked for a better experience. Jordan quickly tested my battery, found out that it was still under warranty & replaced it on the spot. I was in & out of there in less than 10 minutes. That's what I call great service. read more

I purchased a new battery for my car at this Auto Zone location about 9 to 10 months ago. Right before the Labor Day weekend my battery light came on. When I took it to Auto Zone the re-charged it for free and ran a test which said my alternator was bad. The alternator was covered under warranty by my dealership. The service dept there also told me the Auto Zone battery was bad. I bought a new battery from Costco (their Kirkland Brand battery was rated higher and cost almost half of Auto Zone's "Duralast" brand). When I took the bad battery back to Auto Zone they re-tested it and said it was good. This put me in a situation of not knowing who to believe. This is where the bad news ends. I told the manager I would prefer a refund. With no questions asked he refunded (in CASH) the FULL amount I paid for the battery. He didn't make any excuses or offer me only a pro-rated amount. He gave me a FULL refund. It is good to see a business stand behind the products it sells while also treating their customers in a courteous, friendly manner even if it costs them money in the short run. I don't work on my own car so I rarely buy auto parts but on the rare occasion when I do I will definitely go to Auto Zone (especially this location). read more

I went in today to buy a replacement bulb for my rear turn signal. Not only did they look up the bulb on their computer and verify that that one in the car manual was correct (it wasn't!), the manager of the store actually CAME OUT TO MY CAR AND REPLACED THE BULB FOR ME. FOR FREE.I was so impressed. Who does that?! And for a part that cost $7 (for a two-pack--now I have an extra). I will go back here for sure the next time I need a battery or anything for my car. read more

I went in for a new battery. The guy helping me was very nice and helpful, and offered to test the battery inside, and determine if it was good or bad. He mentioned that if it was bad, I would get $12 off if I left it with them, and a new battery might cost around $100 or more if i needed a new one. So I arranged to leave and come back while they did that. When I came back, another guy rang me up... I think he was a manager. The total was higher than I expected and I inspected the receipt (glad I did). He had charged me for the $12 battery fee plus some other mysterious charges that I know I did not purchase. When I brought it to his and his coworker's attention, he said something like," this new computer system is messed up". It seemed that he and the other coworker were in on the scam!!!! Charging ladies back for the battery drop off fee and pocketing the cash...that's the impression I got. I have always used autozone for a better deal but was extremely disappointed at the blatant dishonesty and greed I saw. I hope that others who have had this experience will come forward. I probably will not be back there. People suck sometimes. read more

Based on other's reviews, I went to this Autozone to get my car's battery replaced yesterday. The service was not what I would call overly friendly, but it was efficient and reasonably priced. Although this is not a full service repair shop, the person helping me tested my battery for free, removed my old battery, and installed the new one with no charge for labor. Overall a good experience, I will go back. read more

I'm very impressed with the service at this location. It's never a good start to the week when your car doesn't start. After getting my car battery jumped, I headed straight to the nearest AutoZone. Nick and Jordan took great care of my car: running diagnostic tests and replacing my battery. So far so good... They even helped me add some windshield washer fluid- which had been low from 2 months. Ohh and it took less than 10 mins! read more

I went to this location a couple weeks back and the service was awesome. Keith and Ross helped me with my back blinker that went out. They went above and beyond to help me pry open the light (not an easy task since it is held together by plastic plugs, not screws). They informed me it the plugs would likely break when prying open and spent some time helping me find the right size to help me replace. read more

Thanks for the great service today, Will. He tested my bum battery, got my new one installed and I was on my way in a matter of 20 minutes.

thank you and kudos to robert the malfunction indicator light led me to auto zone on burnet road this holiday weekend back-to-back visits robert offered excellent service to me both times he was composed and courteous even when the lines were long and the store was busy he gave me good information and i left the store with two free printouts of the cel code it is really nice of autozone to offer this service the holiday weekend is not a bust now! read more

I had a problem with my car, and the guy who helped me, Daniel, found out that I just needed to replace a small part. He used an additional part and didn't charge me for it. The whole thing took about 20 mins and cost me $12. Being female, I'm always paranoid of getting ripped off, but Daniel was honest, very nice, and efficient. I tried to tip him but he refused to take it. This is a great, honest place with stand-up employees like Daniel. read more

My battery died and car would not start as i was trying to leave my doctors office. I got a jump and made it to the Auto Zone on Burnet. They were crazy busy with a line from the counter to the door and only had 2 guys working. Most people were there for batteries, engine light and tire pressure lights from the cold weather. The two gentlemen who were working ( i did not catch their names) were working hard to get everyone taken care of as quickly as possible. I had the battery tested and sure enough it was bad; purchased a new battery and the gentleman that was helping me installed it at the same time answering questions of other customers working on their batteries in the parking lot. They said it had been crazy like this for almost two weeks. I just want to say thank you to both of them for their quick service, positive attitude and great customer service! They are working hard over there! THANK YOU read more