Customer service was friendly and helpful. This rating is so someone in corporate can do a better job of choosing products. In the middle of a big weather advisory, everyone's expecting to lose power during an upcoming ice storm. My generator doesnt work and I find this out at the worst time, so I as I'm trying to but last minute emergency supplies, i bought the last Pulsar dual fuel inverter they had. It wasnt a great deal, it was actually several hundred dollars more than i've seen similarly capable products go for, but any port in a storm right? When I got it home I spent the next two days trying to cut the bolts off the shipping flanges. They used cheap soft steel bolts and self locking nuts. I'd take it back if i could but I've removed half of them and thrown away the box. Wish me luck, i'm on the last bolt. Cut the top, trying to drill it out now. After that I pray that any other cheap materials included wont fail in the power train when I try to start it up. read more