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O'Reilly Auto Parts

3.0 (1 review)
Open • 7:30 am - 9:00 pm
Updated 2 months ago

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9 years ago

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Thomson Chrysler Dodge Jeep RAM FIAT

Thomson Chrysler Dodge Jeep RAM FIAT

(28 reviews)

Friendly people but beware.... They will check your credit without authorization even when…read morespecifically told don't do it..!

2 Stars because they are friendly, no stars for quality of service…read more I brought in my 2019 Ram 1500 for an exhaust leak. The mid-pipe connects to the muffler with 2 bolts that clamp the gasket and the 2 pieces together. Remember that, literally just 2 bolts. One bolt had rusted clean through, and I knew I would not be able to get it out myself so I called Thomson CDJR. The service advisor stated to "Come in and we will throw it on a lift to see what needs to be done" I rearrange my entire week to get there one morning before work and the first thing I am greeted with is a $100 "diagnostic charge." 1) I already know what is wrong and 2) The service advisor said nothing of this on the phone. As my ride was idling in the parking lot, I begrudgingly handed over my keys. About 2 hours later I get a call stating that it will cost over $500 to fix! I ask why so much, and they quote 2 hours of labor at $225 an hour (Yikes!) and then about $75 in parts and "supplies." They know I am captive now and I can either say no and get my leaky truck back or say yet to their extortion. I regretfully accept their terms hoping the repair would be a good on...WRONG! I get the truck back and they drilled out the rusted bolt and the mounting holes/threads on both exhaust parts and threw in some harbor freight bolt to hold it all together. This took, at an absolute max, 30 minutes to do. What they billed and what they did are not the same thing. To add insult to this I asked them to check on a water leak and they recommended repair in the thousands to replace a completely unrelated part. In summary, their billing is a scam, the quality of service is poor, and their diagnostic ability is nonexistent. Bring your vehicle elsewhere.

O'Reilly Auto Parts - autopartssupplies - Updated May 2026

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