First time I went i was quoted a different price then when I got there. Took 2 days just for…read moresomeone to call me and tell me what was wrong with my van. Then when I picked it back up it was making a new noise and the guy tried to act like he didn't hear the noise. So I said forget it and went home. Called back the next morning because of how it was driving. Tried to speak to Mr Rick because he is who told me to only speak to him but when I asked yo speak to another person that would listen to my concern I was then hung up on. After giving this place almost 2000.00. Nevet again will i ho back. Now I only take my cars to atc in grovetown.

My wife jumped a curb and popped a tire. I called Gate 2 Tire & Auto and they said "we're not too…read morebusy today - come on over and we'll fix you up!" Tire replaced & balanced in less than an hour. I have been using Gate 2 for a couple of years for almost all of my auto service. Normally you need to schedule an appointment but if you're in pickle they will go out of their way to help. Honest and trustworthy - fair prices and prompt service. What more could you ask for? Highly recommend.

Ask for Angel! I told him what I wanted, how much I was willing to pay, and he was very easy to…read morework with. He told me options I had not thought about, and I ended up leaving in a new car! Second one from this dealership!

Our daughter was driving about 30 miles from this location when the engine light came on. Taylor…read moreHyundai was the closest dealership to where she was. After reviewing the code in her 2018 Hyundai Santa Fe, the car needed a new engine, and it was a recall. Initially, the service team provided excellent service. We paid nearly 2,000.00 for suggested service surrounding an engine replacement. We live 3 hours from this location and when it was ready, we drove to pick it up. When we drove about 17 miles, the check engine light came on again, so we called and they told us to drive it back. After reviewing the code, we were told it was the catalytic converter and that had nothing to do with the recall. We were told it was safe to drive home and if there were any issues, we could take it to the local dealership, and the engine issue would be covered. When we got home, we took the vehicle to a local mechanic to check the converter. They called me in and told me to stop driving it immediately. The manifold cover was damaged, and oil was leaking all over the place. I called Taylor Hyundai, and after multiple attempts, by phone and text, from both my daughter and I, I finally got a call back. I was told to take it to my local Hyundai Dealership. So, I did, and I was told by service it was not their problem and only the dealership that did the work can look at it for free. So began my journey of trying to reach Taylor Hyundai. It's been almost 2 weeks. Between my daughter, my wife, and I, we have left several messages and cannot get ahold of anybody but service. Every number they transfer us to goes straight to voicemail. We have received no call backs after leaving several messages. No texts responding to a call back. This is the most terrible service I have ever received by any company. At this point, I will have to reach out to Hyundai USA.

Stay away from the one on martintown rd. The manager lies and is very rude! He will tell you that…read moreyour warranty has it expired when in fact it hasn't. Refund to show you. I asked for corporate number. He gave me a bogus number. So I will be giving them a call first thing Monday!

Went in to purchase air filters for my vehicle. Customer service is top notch. They broke down the…read morecost of the air filter depending on the price and quality, giving me essentially three different tiers to choose from. The associates I spoke with was Logan and Stephanie, with Logan even explaining on how to do the installation on my vehicle, the direction it was to be installed correctly on my vehicle. Logan, even recommend a cleaning kit and how long my air filter should last, which is almost 100,000 miles. I will definitely be back to get their feedback on other parts I need to install on my vehicle. I know there is an Autozone around the corner, but I highly recommend Advance Auto Parts for their customer service. After speaking with Logan, I definitely would go back for a new battery, which they would install and get rid of my old battery. I went to another competitive store a year ago for my battery and I kinda had to beg for them to assist me in installing my battery, which they finally did after bringing in my tools. I can install and replace a car battery myself, but if I am spending money every couple of years for a new battery and they are willing to install it. I would definitely go back.

Extremely personable, informative staff…read more Was able to get a same day appointment for an oil change on our Macan. Service was quick, accurate and extremely fairly priced. Will absolutely put this location at the top of my list for any future needs.

I have reported this to BBB as well. WARNING: DO NOT GO TO THIS shop. I will never use any Butler…read moreAutomotive for anything EVER again. On 06/23/2026, I took my vehicle to Butler Automotive West, Inc. for diagnostic and repair services. I was charged $2,500 for the repair. Within the same hour of picking up my vehicle on 07/02/2026, it broke down again with the same issue that was supposed to have been fixed. When I contacted the shop to report the immediate failure, I was told it must have been something I did, even though the vehicle had barely been driven since leaving their shop. They refused to take responsibility for the failed repair or offer a reasonable explanation. I had to pay the tow service because I wanted it towed to my residence instead of being towed to Butler Automotive again. The business charged a substantial amount, did not fix the problem, and then suggested towing the vehicle back to their shop--potentially to charge additional fees. After paying $2,500, my car should not have broken down the same day. I paid nearly $200 for diagnostics alone; they did not even diagnose the issue properly. The tow man told me immediately that the alternator or the battery is the issue; it's the fuel injection system. I asked that it be checked when I gave them my car to fix, and they clearly ignored me and obviously didn't even do a diagnostic test, and their mechanics can't be smart. Butler Auto is A SCAM. Money-hungry liars. I cried to them, literally cried, begging them for help with the bill. I let them know my situation that I couldn't pay $2500 upfront, begged for in-house financing, and they refused to help in any way. Desired Resolution: A full refund of $2,500 for ineffective repair services. A written explanation of the diagnostic and repair process. Accountability for the immediate breakdown following service.

Customer service is amazing so far at this location and all discount tires within the area. I've…read morebeen to them all for tire purchases and rotations and I've always been helped by knowledgeable staff who were efficient at their craft. The wait times for walk ins can be a while, so I highly recommend putting in an appointment. The staff are pretty good at rotating customers through, but you can still wait few hours pending time of the day. I've always purchased Tesla tires here. The gentleman who helped me looked out for my best interest in sourcing the best, yet most cost effective tires. We were able to put in an appointment and come get my tires swapped out seamlessly. Highly recommend this location and honestly any other discount tire establishment within the area. All ran by staff who care and efficient in what they do.

Great place with great service and prices! They get you out fast and pain free. I have purchased 2…read moresets of tires so far, a set of rims and many alignments. They have always been great!

Store was busy when I went Sunday morning around 10am. I needed a battery check + battery change…read morefor my vehicle. There were only 2 employees, but they were doing their best with the situation. Lots of customers in and out. I had to wait about 15 mins while technician was finishing another battery change. Once my battery was purchased, it was a super quick install. Very professional.

Went to autozone for a battery test. I ended up having to buy a new battery. After the quick…read moreinstallation, I went to crank my car and it unfortunately would not start. After having a few people look at it, Brett and a colleague spent ample time inspecting further and found the problem. Brett kindly spent the extra time and went the extra mile to fix the issue myself. Purely out of a kind heart!! I am blown away by the incredible service I received at AutoZone.