As a long time customer it was only right to finally write a review about my experiences here:…read more I have been going to this location for several years now. My commute from the Central District is well worth the drive each time because of their speedy and thorough services. Already I've been back for my 100k/130k as well as a clutch replacement for my '06 Impreza hatchback. There is a mental checklist I always go by whenever I try out a new place for any type of service. Transparency, customer service, and pricing are all things I look for specifically. Transparency - I believe that a lot of shops withhold information or up-sell you on repairs that don't need immediate servicing. Suburb Services makes sure to call right away when they find anything worthwhile for repairs (...no BS) and give you a timeline of exactly all the things they have changed or are planning to change with your permission. Ultimately you are the owner of your car and they make sure you make the final decision with full understanding of what is going on. Customer Service - These guys are very straightforward with explaining all potential concerns and how the repairs would affect your car's overall performance. Friendly and always calling in a timely manner, overall I always got a good vibe each time I spoke to them. Did I mention they have loaner cars if you need to leave your whip in the shop for a few days? For FREE too? Just fill up the gas you use and get temporary full-coverage on the days you are using the loaner. Very clutch! (Pun intended lol) Pricing - Okay... here's the fun part where everyone freaks out when it comes to auto-repairs. First, realize how much you pay on repairs on the long run and how much DO YOU really love your Subaru? As one of the only type of cars to run consistently tried and true (next to Toyota) even past 250k you gotta pay out to really get the most out of your experience. Repairs are not cheap but Suburb Services' pricing is very fair and reasonable. Pay the right amount and drive away confident! I think it makes more sense to pay a few dollars more for a guaranteed excellent service and it still less than what you pay at the dealership. Subaru specific repairs require Subaru specific professionals! The engine style of Subaru's require a special type of TLC and may not be as cheap as a Honda Civic repair but then again this is why your car will last twice as long if it is taken care of well. Pricing here makes sense! Check the monthly offers on their social media accounts if you are looking for deals too. 5 of out 5 because I am biased AF and I love my Subaru. I don't know of any other Subaru specific repair shop anywhere in the city other than the dealership or this place, you can make the best obvious choice I hope.

I brough tmy car in for their "free oil change" They tried to tell me that both axles needed to be…read morereplaced, I thought to myself that's weird, they are both brand new and less than 6 months old, So I took ti back to the shops that installed the axles, one shop replaced a CV boot band, and the other shop gave the other side a clean bill of health. This place also wrote up an additional 3 thousand dollars of worth of "repairs" that needed to be done. Since then two other shops have done 50 point inspections to verify if any of this was true, None of the repairs they recommended were mentioned by the other shops. Ace did find that my brake fluid was dirty and needed to be flushed, which was not even caught by the Suburb "repairs" list. For being a Subaru only spot, you think they would have better business practices. I have the original write up from Subrub with $4,000 of unnecessary repairs and the inspections from Jeffs and Ace to back up my claims. If they recommend a major repair go get a second opinion, maybe they are just overly cautious, my car has 230k on it, and I spend almost 9k on it last year, new axles, water pump, timing belt, o2 sensors, bearing, hubs, ect. So to get another 4 grand in repairs I was SHOCKED. My car is on its last legs but no need to stiff me out of another 4 grand.

I had purchased a battery from Advanced European Motor 2 years and one week ago, and it died. I…read morecalled them and explained the situation and they said they'd call the battery supplier and see if they'd provide a replacement. I took the the battery to them and they said they'd call me when the replacement arrived. Within 2 hours they called me and said it was there. I went down to pick it up with no charge even though the battery warranty was one week past expiration! What amazed me most was their integrity! Thank you! Integrity is such a rare commodity these days!

I brought my 2018 Audi Q5 to Advanced European after a collision (sprinter van hit my vehicle) to…read morediagnose vibration and rhythmic noise issues that developed afterward. I sent Advanced European a video of my engine vibrating while creeping in reverse but wasn't sure if the issue was truly the engine mounts or some other cause, since I only started to notice this issue after the collision. I wanted Advanced European to review the video that may point to failed engine mounts but to focus their attention on the vibration and rhythmic sounds I heard when creeping in reverse. These vibrations and sounds were the main priority to me, and I trusted that Advanced European would conduct a comprehensive diagnostic by reproducing the issue, identifying the cause, and offering the correct recommendation to repair the cause. Their initial work order stated: "Customer states vehicle was impacted on left front and was repaired but since repair there is a vibration felt at idle. Check and report." It's worth noting that I told Advanced European that the vibration was most apparent in reverse. After their diagnostic, I was told I needed new engine mounts and a camshaft cover reseal, costing roughly $4,300. However, Advanced European said that they could not reproduce the issue and at this time I should have pushed for a more thorough diagnostic given their inability to reproduce it. It was a significant mistake to not request continued testing until they could reproduce the issue with my vehicle before providing repair recommendations. Unfortunately, I trusted Advanced European's expertise and proceeded with the repair anyways because I was concerned that my vehicle may be dangerous to drive, and we used this vehicle to take my infant daughter to and from daycare each day. To their credit, they did provide a photo of my removed engine mounts and said they were indeed worn. Unfortunately, the vibration and noise issues persisted after these repairs, leading me to question whether the diagnostic adequately addressed the specific symptoms. Afterwards, through my own research, I found an Audi Technical Service Bulletin (TSB #2045108/2) that describes symptoms nearly identical to what I was experiencing - vibrations and rattling when pulling away in forward/reverse and during gear changes. This made me wonder if a more targeted diagnostic approach might have identified the root cause initially. I felt that Advanced European, which specializes in European autos, would be aware of such issues and could have presented this Technical Service Bulletin when I initially brought the vehicle in for the specific issues cited in the document. After posting my original review, Advanced European reached out proactively to make things right. They provided a complimentary second diagnostic and are now investigating the specific TSB issue I found. During this visit, when they again said they couldn't reproduce the problem, I was able to demonstrate it clearly with a technician in the vehicle - the vibration and noise were very apparent and loud, especially when reversing. Advanced European acknowledged the issue for the first time and confirmed that they had not been able to reproduce it on their own (before recommending the repairs I paid over $4K for). They've ordered the proper diagnostic tool to check the TSB-related issue and are exploring other possibilities like exhaust-related causes since they cannot yet confirm whether the TSB issue is the root cause. I appreciate their willingness to revisit the problem and their responsive customer service. Areas for improvement: My main concern remains that the initial diagnostic was not comprehensive enough since they did not reproduce the issue and instead recommended repairs that did not solve the primary issue I raised when I first contacted Advanced European. Positives: Quick service, easy scheduling, friendly and responsive communication, and most importantly, their commitment to making things right when concerns were raised. I'll update this review once the investigation is complete.

F&F is a throwback where you get personalized service and attention. I generally do my own work on…read moremy old jeep (95 YJ 4.0) but my wife and I are in the middle of a move and all my shop tools are currently out of state so when my project started a coolant leak I had to let someone else work on it. Mark at F&F did a great job! He traced the leak to the water pump and through the course of repair found both the idler pulleys had a fair amount of putting, this in turn was causing belt wear. Since the jeep is 30 years old, those pulleys are no longer made, Mark was able to smooth them out and hopefully extend their lifespan. He also had to deal with 2 broken bolts on the water pump. Thanks for all the help!

did good work in replacing items in engine area. Main Tech person had to remove right front tire to…read moreget to engine parts but forgot to tighten the lug nuts when car was driven to parking area for me to drive off...which I did after paying bill. Needless to say wheel was wobbling and could have come off while I was driving. The shop has already closed for the weekend. I took it to Firestone and they solved the problem. Tuesday I was reimbursed by F&F Auto Clinic.

Bret's Auto Repair exceded our expectations and beyond. We are so happy to have taken a chance to…read moretry out this local mechanic business instead of our dealership for our car emergency. After having our Outback towed to their shop, George helped us throughout the entire process of diagnosing the problem and communicating with us every step of the way. We were shocked to hear from this team that our recent service visit to our dealership did not address our car issue, and charged us a huge premium to have other aspects of the car fixed. Bret's Auto Repair team clearly stated the main issues with the car, and were very transparent about the costs. We were already pleased with this experience. The following day after taking our car home, we encountered another issue that was unrelated to our previous issue that their team fixed. We contacted Bret''s Auto Repair team again and they were extremely accomodating, offering to check out the car again, and finding that there was another issue related to the battery that the dealership did not address at the last service. They then kept our car to work on it, and charged us extremely fair for our troubles. We couldn't be more thankful for Bret's Auto Repair for providing the best care for our vehicle and customer service. I'd advise anyone to check out Bret's Auto Repair for any issues regarding their Subarus before going to their dealership! They will be upfront and transparent, as well as communicate with you the whole way through!

I was going to buy a car sight unseen and had it taken to Bret's for a pre purchase inspection. Am…read moreI glad I did!! They did a thorough inspection and found something that would have gone completely missed. I'm so grateful to this amazing team of mechanics. They saved me from making a potentially huge financial mistake. Thank you Shane, George and Darian!!!

amazing as usual, doesn't need any more notes family owned and hasn't tried to upsell me on…read moreanything truth worthy to the core

Absolutely stellar repair shop! I started bringing my RAV4 to Dave's after my warranty expired…read morebecause the dealer (Swickard) kept upselling unnecessary services. I was really impressed with Dave's honest diagnosis and fair pricing, so I was a bit nervous when Edgar took over the business. Luckily, Edgar and his team are just as reliable - very efficient and have excellent diagnostic skills. In addition to regular oil changes, I've had my spark plugs replaced here, and their pricing was even better than the dealership. They also identified a couple of maintenance issues that the dealer completely missed, though it turns out they're not urgent. I appreciate that Edgar was upfront about this and just suggested keeping an eye on them for future maintenance appointments. On top of that, my glove compartment had been sticking for months - Edgar figured out the problem and fixed it in under two minutes! Great service, great people, and honest work every time.

Bob was smart, honest, fixed my AC that was misdiagnosed elsewhere, and got my car back to me…read morerelatively quickly. Would go again.

Had my bypass hose on my Elantra replaced yesterday , thorough inspection Professionally done at…read morecompetitive price. This has been my trusted go to car repair shop for years, " Highly Recommended Al

I took my wife's car in because it was making some noises while turning. The initial diagnosis…read morefrom my usual mechanic (aka "enter a description into ChatGPT and seeing what it says") was a possible CV joint issue. It turned out the skid plate had detached a bit, so the fix was as simple as reattaching it to the car so it didn't scrape against anything. Not only was it a quick fix (about six hours from drop off to pick up), but they didn't even charge the usual diagnostic fee, saying they wouldn't feel right charging it given how easy it was to find and fix the issue. So total cost was about $68. Quick service with a reasonable cost and honest approach? We'll be back again!

Went in to get my oil changed and the brakes inspected. The guy at the counter asked what kind of…read morecar I had and went "oh" and then went out to the car and flashed a light through the tires and said I needed new brakes. No inspection. Then he quoted $750 without having anyone do an actual inspection. I said I still needed my oil changed and that I wanted to get my brakes officially inspected before making any decisions. The guy basically said no and then the quote went up another $60 plus tax because "we don't have the right parts" - I didn't appreciate that they didn't even look at the brakes properly. I knew they needed replacement but I hate that I got quoted such a high price without any real inspection Just straight highway robbery.

My 2013 Lexus ct200h hybrid needed a new hybrid battery--the dealer quoted me four grand. I made…read morecalls to a number of places and found that this one was the best value for a "remanufactured" battery containing 100% new cells (the housing is recycled). Chuck and Jessica had great customer service, following up many times both before I chose to bring my car there and after. Just based on the communication and value alone I would recommend these guys for anyone that needs a new hybrid battery. One of my friends is bringing their Nissan to this shop for some transmission work, we shall see how they do with that! Oh and did I mention the whole experience was contact free? Just perfect since I work a lot--I was able to park and drop the keys in the slot to drop off and was able to pick up after hours too! :-)

alignment and suspension repair. I ended up needing to replace the tires and they rechecked the…read morealignment again with the new tires for no charge. I was happy with the work and the customer service.