Big John and Damian were amazing. I went to test drive one car. Nope. Test drove another. Just…read moreright. There's no haggling over price. Period. You pay what's on the sticker. The financing process was super easy. Damian checked multiple credit unions to get me the best rate. I LOVE my new/used car. They gave me a really great trade in price on my 2007 car that I got from them in 2008 too. Two thumbs wayyyyy up.

Disappointed in absolutely no communication, thankfully I found a car and financing at another…read moredealer. I really wanted to purchase here as I had great communication a few months ago when I was looking, so that is what made me go there first when I was serious to purchase.

Chris, Shauntell and the rest of the team are so friendly and helpful. Chris did everything he…read morecould to make sure I left with the vehicle I wanted. He let me test drive the vehicle a couple times and even to take it to get a PPI before purchasing. They make the purchase be as simple as possible by working with a lot of local credit unions in town. Shauntell worked diligently with their crew to make sure all necessary fixes were completed before I took it home. I really appreciate how welcoming they were and will highly recommend them to friends looking to purchase a used car in the future. Thanks Forthright Auto!

My 2017 Ford Taurus was totaled, and since I really liked the vehicle, I searched for the same…read moremodel and found one exactly like mine at Forthright Auto. From the initial contact through the purchase, their team was responsive, professional, and easy to work with. Based on that experience alone, I would have rated them highly. However, the experience changed significantly after the sale. When the vehicle arrived, one of the headlights needed to be replaced. I contacted Forthright, and they agreed to provide a replacement. To simplify the process and avoid shipping delays, I offered to purchase the part myself if they reimbursed me. They agreed to this arrangement. Unfortunately, despite multiple follow-up messages, I never received the promised payment or any meaningful response. Communication stopped entirely once the issue arose. While the buying process was smooth, the lack of follow-through afterward was disappointing and reflects poorly on their customer service. A dealership's responsibility should not end at the point of sale. Because of this unresolved issue, I cannot recommend them.

After a few days of dealing with Carmax and their over-priced "no-hassle" cars, I was ready to give…read moreup on finding a new car. My bank was adamantly against giving me any sort of decent loan, despite my good credit rating and spotless credit history with them. A buddy of mine - one whom works heavily with cars - suggested I check out Reese's Car Connection. I almost didn't, given how far it was from my house, but I figured I had nothing to lose. The place immediately was underwhelming to me, the lot was small, and the office a repurposed mobile home. Something still drove me to check it out, and I'm glad I did. Within minutes, Reese and Luke found me a car that wasn't EVEN ON THE LOT YET! It was a beautiful Audi A4 - they let me take it for a ride completely solo, no pressure. They gave me a deal at 15k and even threw brand new tires on per my request. Reese handled the financing and found another bank willing to give me an even lower APR than I had been trying to get! 4 hours later, I had a new car, and wow - I couldn't be happier. Absolutely would recommend to family, friends and strangers alike.

got my amazing Camaro from them over a month ago! Had one easy fix error Code within warranty…read morelimits and they took care of the repair no questions asked. They even borrowed me one of their vehicles for a couple days, and have taken great care of me since my original purchase. Thanks guys!

We had been looking for my favorite car (only about +/- 200 are currently in circulation),…read morethankfully Integrity had one. We had the pleasure of working with Gennaro and he made the process easy, especially since we lived 1,600 miles away. G responded to all of our inquiries, did a video walk around on the vehicle and arranged for the shipping right away. G and all the staff at Integrity Automotive were fantastic!

I would not recommend Integrity Automotive based on my experience, I ended up finding a car through…read moreCU Automotive. They were incredibly helpful, found me a vehicle out of state at another dealership, and helped me successfully close on it. I truly appreciated their professionalism and customer service. Do not recommend integrity automotive

We bought a truck yesterday. This place is very good. We…read morewere treated with respect. It all went very smooth and easy. I give this place 12 stars . A+ , Excellent !!!!!!!! I will tell all my friends and family about how good it is and to go see their cars and trucks, They are so helpful. Love Michaela and Ernesto

I honestly don't know where to begin. This has been one of the most frustrating vehicle purchases…read moreI've ever experienced. I was originally offered what seemed like a great deal with a reasonable monthly payment and a low 4% interest rate. I was told I needed a cosigner, but instead of adding me to the loan with a cosigner, I was removed from the loan entirely and the vehicle was financed in my disabled brother's name. That should have been my first warning. I spent nearly eight hours at the dealership, only to be told they had lost the keys and I'd have to come back several days later to pick up the vehicle. When I finally received the car, I discovered it had significant damage that was never properly disclosed. It had obvious passenger-side damage that had ripped off the wheel trim and side step, leaving exposed sharp metal. The windshield was heavily damaged, and the braking system had serious safety issues. Despite being told the vehicle had passed a thorough safety inspection, it shook so violently when braking that I immediately had it inspected elsewhere. I was told the rotors needed attention and the brakes needed to be replaced. At first, the dealership refused to help, telling me I bought the luxury vehicle "as is." Only after weeks of back and forth did they agree to make repairs. Then, after I'd already had the vehicle for nearly a month, I received another call saying the original financing had fallen through. My mother had to finance the vehicle instead. Somehow, despite having stronger credit and better income than my brother, the interest rate jumped from 4% to 12.5%, and the payment increased by more than $200 per month. We felt completely backed into a corner. I was told to either sign the new contract or leave the vehicle there and find my own way home. Living an hour and a half away, we felt we had no real choice. The dealership eventually kept my vehicle for five weeks to perform repairs. When I got it back, it had hundreds of additional miles on it, the brakes were still squealing loudly, and the suspension issue their own service technician identified was never addressed. I now need an entirely new front suspension at my own expense. Four months later, I still don't have my registration. My temporary tag expired in April, and it's now August. I can't get anyone to provide another temporary tag or tell me where my registration is. I've made repeated attempts to get answers and have received no follow-up. Jenna repeatedly assured me she would help rewrite the financing into something more affordable and acknowledged that the dealership was "a shit show" and that she was trying to clean things up. Unfortunately, despite those promises, nothing has changed. This entire experience has been exhausting. Between the financing changes, undisclosed vehicle issues, incomplete repairs, lack of registration, and constant broken promises, I feel completely let down. I rarely leave negative reviews, but consumers deserve to know what they're walking into. Buying a vehicle should be exciting, not months of stress, uncertainty, and unanswered questions. I'm filing a complaint with the BBB and my even consider other legal action. My biggest question is simple: **Where is my registration?**

"Excellent experience" would be a 2-word summary of my experience obtaining a vehicle at Quality…read moreMazda. Audra was amazing! I moved from another state in which car sales turn-over is high and competition is high as well, therefore good prices and good service is a standard for car dealerships at my home city to survive. When I planned to move to Albuquerque, I didn't know what to expect but quickly realized that the options aren't that diverse, and because there are only few dealerships, I wasn't treated as well I was used to at my home state by some of NM dealerships. This changed when I called Audra at Quality Mazda; it was so refreshing to shop with her. Actually, I was able to make a deal with her over the phone (due to Covid, and in my case, I was at another state) without waywardly only being offered in-person quotes. Why? Because from what I saw, she knew she had the best price and the best service, undoubtedly. I truly enjoyed my experience with Audra because the pressure was low, and she truly wanted to get me a car that I would like rather than the dealership trying to get rid of their inventory. She's a great listener, and she truly goes above and beyond to keep you happy. I think it's because we clicked, but she was so polite that she offered to pick me up when the car was ready and allowed me to get a lender car for a short while. She truly bends backwards for her clients. I can see why she's their #1 dealer. In my opinion, it is unusual to come across such great reps/dealers that she deserves the proper recognition and praise. I can assure you that you will be very satisfied shopping with Audra at Quality Mazda.

I don't write reviews often, but after 20 years of working in the automotive dealership industry, I…read morehave never seen customer service this abysmal. This isn't just a minor complaint; it is a fundamental failure to support their customers. It took three full weeks of calling and leaving multiple messages just to get someone in the service department to pick up the phone. Once I finally made contact, I was informed that the repairs would not be covered because the warranty had expired. While I understand that warranties aren't infinite, here is the issue: just 15 months ago, This Mazda dealership fixed a timing cover leak on my wife's car. Now, it is leaking from the exact same spot. Instead of standing by the quality of their work, they hid behind a 12-month policy. In the current market, it is standard for reputable shops and major brands like General Motors to offer at least a 24-month/unlimited-mile warranty on parts and labor. This dealership's 12-month limit is significantly below industry standards and shows a complete lack of confidence in their own technicians' work. If you value your time and want a repair that actually lasts, take your vehicle anywhere else. Always confirm the parts and labor warranty terms before you hand over your keys. I won't be back, and I strongly suggest you do the same."

I've been bringing my car here for years and have consistently received good service. The staff is…read morealways friendly. Wait times are a bit long but other than that it's a good experience.

Every time we have had service, there is recommendations to do thousands of dollars of work. Just…read morerecently I was told the car needed all 4 brake pads changed. I decided to take it to another mechanic and told him I needed new brake pads. He called me an hour later saying he couldn't in good conscious change my brake pads because they were fine, at least half of their life left. This is not the first time this has happened to us here. Their service is not trustworthy. And their prices are very high.

For context and a bit of background, I just moved here to Rio Rancho, NM from LA, CA. I haven't a…read morecar since 2022. Mainly because financing a car and renting in LA on my income was next to impossible. So I moved out of state and had been riding my uncle's son's bike to get around. Albuquerque and Rio Rancho are no doubt car cities. I needed a car badly. I had passed by M&F Auto Sales frequently on my way to get coffee at Starbucks. One day I noticed a red HOT car parked on their lot. I gave them a call and got Darren Martin on the phone. I asked him if they offer $0 money down payment to purchase a used vehicle since moving here cost me a small fortune and I had no more money on hand to spend especially for a car. To my surprise he said yes they do offer no money down. The next day I met with Darren, we took said red HOT car for a spin, and in two hours flat he handed me the keys. Fortunately for me I have excellent credit which also took me years to rebuild after being reckless with it as a younger man. Darren told me, "it's my job to get you in this car if this is the one you want". So, Darren and Gio ran the numbers, got me 100% approved, we did the paperwork and next thing I know I'm driving my new/used Mercedes GLA 250 4Matic SUV home. Listen, M&F Auto Sales are like my heroes. Darren was incredibly patient and kind, and so was Gio. They both walked me through every single detail and made sure I fully understood how everything worked down to the T. I seriously cannot thank Darren and Gio enough for working with me to get me in this car in record time. Buying a car is typically an all day event, at least in LA it is. But here in NM, they seem to get it done much faster than I've ever seen before. I was fortunate to had moved to a place literally down the street, and very lucky I got Darren as my salesman. These are great guys that know what they're doing. Professional, patient, kind and friendly. So if you're in the Rio Rancho or Albuquerque area and you're looking for a used car at an unbeatable price...do yourself a favor and go to M&F off Southern Blvd SE. Ask for Darren Martin. Thank you, M&F and Darren!

Just wanted to give a huge shoutout for the absolutely fantastic experience I had at your…read moredealership on Rio Rancho, I'm still smiling (and so is my beautiful Camry). From the get-go, Marshall and Jose were absolute legends. Their energy, honesty, and expertise made the whole process feel less like car shopping and more like catching up with old friends--who just happen to know everything about cars and trucks. They didn't just go the extra mile--they went off-road, up a mountain, through some mud, and still beat my expectations. And then there's finance guy--aka the paperwork wizard. He somehow made signing documents (lots of them!) feel like a breeze. I expected him to pull out a magic wand and say, "Here's your dream car... and yes, the numbers actually make sense." I truly felt taken care of from start to finish. It's rare these days to find a team that combines professionalism with personality, but you all nailed it. I'm now proud owner of a Toyota Camry XSE, ready to tackle both the roads and the parking lots in style--and I have all of you to thank. I definitely be recommending M&F in Rio Rancho to friends, family, and random people admiring my car in parking lots (which I fully expect to happen). Thanks again for everything Marshall and Jose--you all rock!