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    CarMax

    2.5 (170 reviews)
    Open 10:00 am - 9:00 pm
    Updated over 3 months ago

    Services - CarMax

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    Lobby
    Amber G.

    It was so fast and easy. I requested a quote online and then made an appointment. Showed up with my car and the title and they handled the paperwork.took just under an hour and they wrote me a check for the amount I was quoted online. Super easy process no negotiating. Staff were friendly and knowledgeable and the waiting area was big and clean. They have coffee and water in the lobby. Would go back if I ever had to sell a car again

    But your car
    Todd R.

    Decided to sell my pickup. Made an online quote and a reservation to meet an advisor. Got here to see if they are good to their word. I think you really have to wonder about the people coming in here. I would wonder about me. They try to get you through but are sort of lost. They don't know who to talk to when they tell you to sit and wait. I hope this works out. The place looks nice though I will give them that just not well organized. Omg you sit and wait and wait and then wait longer. Wow. The guy looked at my ride an hour ago and I am still waiting to speak with someone. Worst service ever!! 3 hours and they finally came over and said they misplaced paperwork and had also called the wrong number

    Do not go here!!! The experience has been the worst I have ever had since the beginning of this process. When we entered the facility, we had to wait for hours, and while waiting, we noticed several, and I mean several employees just sitting at their desks on their phones, with no clients whatsoever. Then, when we wanted to test drive three vehicles, we were told that we could only test drive two cars in one day. So we chose two vehicles. Well, the first vehicle, we didn't even make it out of the parking lot because the steering column was so crooked that it was unsafe to drive. The sales rep already knew this but didn't bother to inform us. So now we were down to 1 test drive left. We ended up getting the second vehicle; the paperwork wasn't done right, so we had to redo it. Then, I got a call from the bank and had to redo the paperwork again a week later. Here we are 30 days later, and the temp tags are expiring. I tried calling them for two days straight, and I am not joking when I say the phone rang for 20 minutes or more at a time! The main carmax line couldn't get in touch with them; I couldn't get in touch with them, and it is IMPOSSIBLE to get someone on the phone! I live two hours away, and driving in is not an option. Well, I came to find out that they never even submitted the registration paperwork because they needed proof of residency. Well, they had 30 days to inform me of that; it was when I had my daughter physically go in to get another temp tag or find out where the tags were. Lastly, the sales rep sat there and lied about this being relayed to someone yesterday. However, no one ever called, emailed, or even sent a letter! The individuals who work here do not care about you as a customer; they are not competent and only care about getting the sale. I will never advise anyone to go here or ever purchase a vehicle from CarMax or any CarMax. STAY FAR AWAY from this store. If I could give zero stars, I would!!!! In my photo, you can see both times today, over 20 minutes, of just the phone ringing! I literally put the phone on the table and just let it ring. The first call, they picked up and just hung up, so I called back. Ridiculous, to say the least.

    Waiting room where I've wasted last hour of my life.
    S F.

    An hour and 10 mins wait into what we were told would be 20-25 minutes. One would think that as they buy cars all day long they'd have a functional system, but simple does not seem to be the case

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    Bad customer service haven't got my plate for truck the were not very nice to us at all

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    Page 1 of 5

    Ask the Community - CarMax

    Review Highlights - CarMax

    Fast, efficient, courteous, low-to-no pressure, and a fair price for my trade-in.

    Mentioned in 4 reviews

    Read more highlights

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    M & F Auto Sales

    M & F Auto Sales

    (2 reviews)

    Business Parkway/Academy Acres

    In December, we bought a 2011 Nissan. The vehicle immediately had issues, so we informed the…read moredealership. Long story short, after three repair attempts, the issues persisted. The service technicians were top notch. Dillon Hill is an asset to M and F. Already at a loss of $5000, and 4 months later, my stress was at an all-time high that I had made the worst purchase decision of my entire life. I'm a big believer in supporting small business in Albuquerque and I believe in giving people the opportunity to make it right. I contacted the general manager, he's a busy man and very hard to get a hold of, but the quality of our conversations was worth the wait. He made me an offer to buy back the vehicle and allow me to cut my losses completely, or he could help set up a really good deal on another vehicle if I gave it another shot. We took him up on that offer because I feel that he was acting in good faith and wanted to make it right. We ended up buying another vehicle after he paid off the one that gave us so much trouble. In being fair and taking such good care of my family, this dealership has gained a life long customer. I would recommend them to any friend or family member looking for a reliable used vehicle. Thank you M and F!!

    Had my Altima for 8 years and with the recent birth of my daughter. It was time for an upgrade, to…read morean SUV. I have never financed a vehicle before and I was a bit nervous for the process. I want to thank Tony Griego for making it such a smooth experience for me! I was able to leave in a vehicle that I wanted. Thank you so much! I will be referring friends and family your way!

    Integrity Automotive - You could drive a car today!

    Integrity Automotive

    (26 reviews)

    North Valley/Los Ranchos

    Elijah and Annette are amazing! The whole team is glorious. This was my first experience buying a…read morevehicle off the internet completely unseen physically (which is a nervous experience) and they made a fantastic buying experience. Completely white glove service. I will definitely consider flying out there to buy my next vehicle!

    If you're looking for a dishonest and exhausting auto sales experience, this is the dealership for…read moreyou. This company knowingly omitted material information that would have prevented most consumers from purchasing the vehicle. What was represented as a "clean" vehicle was in reality a poorly executed attempt to conceal prior collision damage. The "minor" damage on the carfax was far more than a cosmetic ding. Their 6 point inspection they are so proud of didn't mention how the grill was being kept on by zip ties alone, or how the bumper was glued on. No mention of a prior collision extensive enough to require a new radiator cage, a new hood, a new grill and a new bumper. To an average consumer like myself, the grill and bumper looked like upgrades. Over the course of five months, and throughout multiple communications, I was repeatedly assured all issues would be corrected. After the vehicle was held for weeks for so-called "repairs", it was returned with substandard, below poor quality, bodywork, and critical sensors still malfunctioning. An independent third-party inspection confirmed the repairs were rushed, unprofessional, and cosmetic, not corrective. When these deficiencies were raised, the dealership resorted to gaslighting tactics, denying visible defects, contradicting prior statements and attempting to make me question what was clearly documented and observable. Rather than taking accountability, their responses are evasive, dismissive, and calculated in an attempt to shut down further discussion. In a good-faith attempt to resolve the issue, I requested a comparable vehicle with no collision damage and/or history. I was repeatedly assured that this solution was acceptable and achievable. Once those assurances were given, communication effectively ceased, with follow-ups ignored and no meaningful effort made to honor the proposed resolution. What good is calling if phone calls are ignored and messages go unanswered. This was not a mistake or a misunderstanding, but a pattern of misleading conduct designed to push a sale through at any cost while avoiding responsibility afterward. In my experience, Hubert operates on half-truths, omission, and customer fatigue rather than transparency or integrity.

    AutoNation

    AutoNation

    (13 reviews)

    Business Parkway/Academy Acres

    I don't advise you to read my entire review and all its updates. It's lengthy, and if you value…read moregood customer service as I do, you might feel as frustrated reading about my AutoNation experience as I felt living it. However, if you're interested, read on. My wife and I visited AutoNation in Albuquerque at the end of January to buy a late-model SUV. Bobby D. patiently assisted my wife, and we were pleased with their offer on our trade-in. We purchased a popular German SUV along with an extended warranty. After months of searching, my wife was finally happy. Update: Three days after our purchase, I still don't have the paperwork--no bill of sale, warranty documentation, etc. Our finance guy doesn't respond to my emails. After several reminders and a couple of phone calls, he finally emails me the documents while I'm on the line, but some are still missing. Update: After a few days, we might need to use our warranty for tire and wheel protection since one tire is leaking. I requested guidance on how the warranty works and if the repairs could be done at AutoNation. One representative said it couldn't be done there, while another said it could. On a Saturday, the service department was closed, and I was promised an appointment for Monday, but when I called, there was no record of it. I ended up taking the car to Discount Tire, which communicated with AutoNation to get the repair covered. Update: I found out that the interest rate on my financing package is 8.99%. I was initially told AutoNation would find the best rates, which were as low as 5.5% for high-credit-score borrowers. I went to a local credit union and secured a loan at three percentage points lower, saving thousands in interest. Now, I must make at least one payment on the AutoNation loan before requesting a payoff letter for refinancing. Lesson learned: don't take their financing. They make extra money on those unnecessarily high interest rates offered on their loans. Update: While enduring this process, I received an email from Bobby stating his work isn't done after the sale and he's available for follow-up. However, when I replied, I received no response because he was on vacation. I assume these emails are automated, but it shows a lack of attention to detail. Update: Throughout this ordeal, I sent numerous emails and left many voicemails, nearly all of which went unanswered. I even emailed the general manager twice with no response. As a small business owner for 40 years, I know that running a business in such a dismissive manner is a recipe for failure. Update: After my experience, reading other reviews revealed a trend: most positive reviews are from people selling cars to AutoNation, while the negatives come from buyers. Update: Today, I received a letter from AutoNation stating, "This is an informational notice only." It informed me that my credit score was just under 800 and noted that higher scores typically lead to better credit terms. Yet they offered me a rate three percentage points higher than I could get at any federal credit union in Albuquerque. Do they even understand the irony of sending this after my experience?

    If car shopping was an Olympic sport, Reece and Dominic would take home the gold! From the moment…read morewe walked in, they made the process smooth, stress-free, and--dare I say--actually enjoyable. Reece, the general manager, ran the show like a pro, making sure everything went off without a hitch, while Dominic had the patience of a saint, answering all our questions and helping us get into the vehicle we both wanted and needed (not just the one we thought looked cool). And just when we thought it couldn't get any better, Jayson in finance swooped in like a paperwork ninja, getting everything squared away quickly and efficiently. No endless waiting, no unnecessary hoops to jump through--just straight to the point and out the door in record time! They weren't pushy, they didn't try to sell us something we didn't need, and they even laughed at our bad jokes--what more could you ask for? If you're looking for a team that actually cares, works hard for you, and makes car shopping feel less like a chore and more like an adventure, these are your guys. Thanks again, Reece, Dominic, and Jayson--you've officially earned a spot on our "people we'd actually buy a car from again" list!

    Enterprise Car Sales

    Enterprise Car Sales

    (23 reviews)

    North Valley/Los Ranchos

    Let me go on record that I wholly dislike most car sales people - whether new or used. In shopping…read morefor cars, I have been to many, many car dealerships. That being said, I have to say that I have just had the most wonderful experience at Enterprise Car Sales. From the minute we walked on the lot, we were treated respectfully, honestly and were able to joke with our salesman, Mike Ellis. I HIGHLY recommend speaking with this man if you are in the market for a well-maintained used car. This man never pushed, never prodded, asked the appropriate questions and did it with a smile on his face. He was honest, forthcoming and just a pleasure to deal with. And he found me the car I wanted - that I loved. And then he brings in that pushy little person -- you know, the "closer" -- who goes over the financing with you. Except she wasn't. Lisa Darby was a pleasure to deal with - went through the information thoroughly and was honest as the day is long. She did her job efficiently and all with a smile on her face. And she drinks coffee :) I was a bit sad when I drove off the lot in my new/used dream car. A hug goodbye from both Mike and Lisa after I made them play staff photographer and sync my phone and go over features gave me a little tear in my eye. A dream team to be sure!

    I used to be an employee of Enterprise. I was fed lies about how great and well taken the cars are…read moreat Car Sales. I had the worst experience I have ever had buying a used car. This entire experience was an absolute nightmare and the attitude that I encountered from the employees at Car Sales was incredibly inappropriate. If they would have shown some sympathy for my situation it would have helped, they made me feel like an inconvenience. The only person who was truly helpful was Arturo. Otherwise, the area manager Sam Leibenhaut, employees like Dashnie, and even the main honcho Mike Peters, gave off a very bad attitude. Around April 10th, I bought a 2022 Nissan Sentra. Shortly after I bought the car, I noticed it would shake at various speeds. Therefore, Car Sales had me take it to Pep Boys. According to Sam, Pep Boys told him that they recommended the wheels be replaced because they have flat spots that may continue to make the car shake, but the balance should have taken care of 90% of it. Sam said he could not replace the tires because the tread was still new. Shortly thereafter I noticed that when I turned right or lef the front of the car made a sound. Car Sales also heard the sound, so I took it to another Pep Boys. The CV axle was broken and the struts needed to be replaced. The car that I had less than 2 weeks sat at Pep Boys for a week because they had to order the CV axle. I never heard anything from Enterprise. When I arrived at Pep Boys, I was told they only changed the struts because it was still under warranty with Nissan. Nobody communicated this with me so my car sat there a week. Then I took the car to Nissan. Sam had an attitude. When I told him that I appreciated Arturo and his apologies, Sam got defensive and let me know he had already apologized 4 times. After complaining about Sam, I started working with the general manager of Car Sales--Mike Peters. After having the car at Nissan for a week waiting for the axle to arrive, they said the control arm and boots were also broken. Nissan said it looked like the bolts had been banged on. My car was at Nissan for almost 3 weeks. I had the car a month and I only got to drive it for one week. When the car was ready, Nissan said I had to pay a $100 deductible, or I would not get my car back. I had to reach out to Enterprise again. When I spoke to Dashnie on the phone, I did not yell at her, but I did raise my voice a bit, which resulted in her hanging up on me. When I did eventually speak with Mike, he wanted ME to pay for the deductible and be reimbursed by Enterprise--to which I said no. When I spoke to Nissan, I asked them what they thought happened, They told me that Mike had been giving them attitude and telling them that this should be under their warranty, however, it was obvious that this was not a manufacturer error--someone else had done this to the car. They assumed someone had hit a curb or something with it and then got it shoddily repaired. The car still vibrates when I drive it. I am hoping it is just the tires because Nissan pretty much replaced the whole front. However, I am too scared to reach out to Enterprise because of their attitude and Sam had said he cannot justify buying new tires since the tread is fine. The hassle I went through with Enterprise was NOT worth it. I went to them because I thought I could trust them and believed I would get a reliable car. I was sorely mistaken. Not only was this car seriously damaged on THEIR watch, it was not inspected before it was sold, and their customer service was severely lacking. I know Enterprise's values--they claim that their brand is the most important thing that they own, and they always claim how important the customer is to them. I was going to refer people to Car Sales, even my husband was going to buy his next car from them, but after what happened I will definitely go out of my way to tell people NOT to buy used cars from Enterprise Car Sales, especially in Albuquerque, because it is quite apparent they cannot be trusted.

    CarMax - usedcardealers - Updated May 2026

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