I have been looking for a truck for a couple months. I went by here on my way home after another…read moredealer tried to cheat me on my trade in. Walked in Oscar greeted me at front, took me back to desk, explaining how CarMax works. Did an excellent job breaking down process. I explained what I was looking for. He pulled up some options. Oscar had an appraiser go evaluate my truck while we evaluated the 2 I liked. Appraisal was more than one , but lower than other dealers. KEY is they don't require you to sell it to them. Truck I liked would cost me $199 to have it delivered from UT for a test drive. I paid, 10 days later after inspected/prepped, I drove it. During the 10 days Oscar & system kept me updated of shipping status. Zero haggling or problems during the appraisal, search, shipping, test drive & final sale. Final paperwork takes a while, so be prepared to wait. Business office staff broke down the paperwork, easy explanation of cost. Thereby making you feel you are not being taken. I called two days later to confirm with Brittany (in business office) if everything was a go, because I will be going to TX soon. I am worried about my temporary plates expiring. She explained everything is great, but would personally watch out for them. THAT IS GREAT CUSTOMER SERVICE, because I feel I no longer need to worry about this. Brittany is on top of it. There are many different sales persons in the building, young, older, male, female, of color, Spanish speaking, so absolutely no reason you can't find someone to feel comfortable with in your vehicle search. Now that said I highly recommend Oscar (attached his photo) You are able to ask for him personally if you wish. Funny that wife & I found him easy to work with even though we have adult grand-kids his age. Young but a hard worker & quick to get you the answers you need.

Today we bought a new to us vehicle for our family! I told John we had only a couple of hours to…read moreget it done and he was very helpful, showed us 3 vehicles, allowed us to test drive as a family and walked away patiently when we couldn't decide. He was so cool and collected about it all that he closed another deal while we conversed and made a decision. Mario was assisting in his training, these two guys made us feel confident about our purchase. Best experience! Thanks John!

I have to say I found my car buying experience actually enjoyable. Looking at the cars you can get…read moregood deals here. Enjoyed working with Brian, Aaron, and Rebecca. I might lower the review as I do feel they didn't follow through with everything they said they would. I'm. Calling to see what happened. It was a miss communication. Thank you Aaron

I recently helped my 78 year old grandma other purchase a car from Aaron at Morning Star and it was…read morea great experience. She asked me to go along because she felt that a car salesman would take advantage of her because she is elderly and not very knowledgable about cars. That was as far opposite of our experience as possible. From their no hassle pricing all the way through asking questions and signing on the line Aaron was great and very thorough. We are extremely happy with the vehicle and the service we received. I give Aaron / Morning Star my highest recommendation and will purchase here again.

This is the Ultimate body shop! My vehicle looks so good. The extra time they took to make it right…read morewas well worth it. What a great job! I will definitely use them again if I have another accident. .. but let's hope I don't have another accident!

I only take my truck to this location because Alex and the A&R team provide quality work and…read moreexcellent, honest customer service. I highly recommend them!

We had been looking for my favorite car (only about +/- 200 are currently in circulation),…read morethankfully Integrity had one. We had the pleasure of working with Gennaro and he made the process easy, especially since we lived 1,600 miles away. G responded to all of our inquiries, did a video walk around on the vehicle and arranged for the shipping right away. G and all the staff at Integrity Automotive were fantastic!

I would not recommend Integrity Automotive based on my experience, I ended up finding a car through…read moreCU Automotive. They were incredibly helpful, found me a vehicle out of state at another dealership, and helped me successfully close on it. I truly appreciated their professionalism and customer service. Do not recommend integrity automotive

Needed a vehicle really fast. I needed to get to work every day and rides are hard to come by and…read moreUber can add up. Called Daniel Rael @ Route 66 Auto, told him my situation and within 2 days he found me a really nice Toyota van. I paid cash for it a year ago, and still runs super! Customer service was exceptional. Highly recommend the guys at Route 66!

The crew at the Autonation Albuquerque was a shining example of what car sales should be. MAJOR…read morekudos to Reps Craig and John, the Sales manager Daysean, and our new favorite finance guy Henry. They were honest, friendly, funny, and very professional. I was absolutely blown away by the whole experience. We flew in from CA and drove 12hrs home just to buy from them because of the upfront no-BS attitude and I would do it again! I got the price that was promised- they didn't try to sell me a bunch of "mandatory add-ons" or add any hidden fees. The car was clean and ready to go when we got there. P.S. They gave great lunch recommendations as well!

I rarely leave negative reviews, but our experience with AutoNation has been nothing short of…read moreunacceptable. We purchased a 2008 BMW 335xi from AutoNation in March 2026. From the day we purchased it, the vehicle has experienced continuous mechanical problems. In fact, it has spent more time back at the dealership for repairs than it has in our possession. The most disappointing part of this experience has been the way management has handled the situation. The General Manager repeatedly assured us that the issues would be resolved, yet those promises have not been kept. Instead of taking responsibility for selling a vehicle with ongoing, serious mechanical issues, we were ultimately told that "at some point you have to be an owner and take responsibility for repairing it." That is completely unacceptable after months of recurring problems that began immediately after the purchase. This is not just about repairs--it's about safety. The vehicle malfunctioned while my wife was driving on the highway, nearly causing a serious accident. It has also left her stranded on multiple occasions. No family should have to worry about whether the vehicle they just purchased from a dealership is safe to drive. We have been patient, cooperative, and have given AutoNation every opportunity to make this right. Instead, we have been met with broken promises, poor communication, and a complete lack of accountability. At this point, we have lost confidence in AutoNation's willingness to resolve this matter fairly. We will be filing complaints with the Better Business Bureau and sharing our experience with local news outlets. We are also consulting with an attorney to determine our legal options regarding this vehicle. If you are considering purchasing a used vehicle from AutoNation, I strongly encourage you to do your homework and have any vehicle independently inspected before signing any paperwork. Our experience has been financially draining, emotionally exhausting, and, most importantly, has put my wife's safety at risk. AutoNation had numerous opportunities to make this right and chose not to. I hope no other customer has to endure what our family has experienced. I would leave a 0 star if I could!!! The only nice one that was helpful was the front desk receptionist (Tiffany) other than that the sales, service and management is nothing more than a joke!

Buyer beware! If you have a vehicle transported and discover that the vehicle has significant…read moreproblems they will gas light you and try to make you believe that you are somehow wrong or at fault. They care more about $1000.00 than their customers or their reputation. This is their quote from their response to my BBB complaint "the vehicle was found to be in the same condition as when it was picked up... Enterprise [had] the vehicle inspected by a third-party mechanic [who] identified a wheel balance issue" So much for their "rigorous multi-point inspection by ASE-certified technicians." The vehicle arrived with problems and they claim I should pay the transport fee. Go to CarMax - they are honest about their vehicles conditions!

I used to be an employee of Enterprise. I was fed lies about how great and well taken the cars are…read moreat Car Sales. I had the worst experience I have ever had buying a used car. This entire experience was an absolute nightmare and the attitude that I encountered from the employees at Car Sales was incredibly inappropriate. If they would have shown some sympathy for my situation it would have helped, they made me feel like an inconvenience. The only person who was truly helpful was Arturo. Otherwise, the area manager Sam Leibenhaut, employees like Dashnie, and even the main honcho Mike Peters, gave off a very bad attitude. Around April 10th, I bought a 2022 Nissan Sentra. Shortly after I bought the car, I noticed it would shake at various speeds. Therefore, Car Sales had me take it to Pep Boys. According to Sam, Pep Boys told him that they recommended the wheels be replaced because they have flat spots that may continue to make the car shake, but the balance should have taken care of 90% of it. Sam said he could not replace the tires because the tread was still new. Shortly thereafter I noticed that when I turned right or lef the front of the car made a sound. Car Sales also heard the sound, so I took it to another Pep Boys. The CV axle was broken and the struts needed to be replaced. The car that I had less than 2 weeks sat at Pep Boys for a week because they had to order the CV axle. I never heard anything from Enterprise. When I arrived at Pep Boys, I was told they only changed the struts because it was still under warranty with Nissan. Nobody communicated this with me so my car sat there a week. Then I took the car to Nissan. Sam had an attitude. When I told him that I appreciated Arturo and his apologies, Sam got defensive and let me know he had already apologized 4 times. After complaining about Sam, I started working with the general manager of Car Sales--Mike Peters. After having the car at Nissan for a week waiting for the axle to arrive, they said the control arm and boots were also broken. Nissan said it looked like the bolts had been banged on. My car was at Nissan for almost 3 weeks. I had the car a month and I only got to drive it for one week. When the car was ready, Nissan said I had to pay a $100 deductible, or I would not get my car back. I had to reach out to Enterprise again. When I spoke to Dashnie on the phone, I did not yell at her, but I did raise my voice a bit, which resulted in her hanging up on me. When I did eventually speak with Mike, he wanted ME to pay for the deductible and be reimbursed by Enterprise--to which I said no. When I spoke to Nissan, I asked them what they thought happened, They told me that Mike had been giving them attitude and telling them that this should be under their warranty, however, it was obvious that this was not a manufacturer error--someone else had done this to the car. They assumed someone had hit a curb or something with it and then got it shoddily repaired. The car still vibrates when I drive it. I am hoping it is just the tires because Nissan pretty much replaced the whole front. However, I am too scared to reach out to Enterprise because of their attitude and Sam had said he cannot justify buying new tires since the tread is fine. The hassle I went through with Enterprise was NOT worth it. I went to them because I thought I could trust them and believed I would get a reliable car. I was sorely mistaken. Not only was this car seriously damaged on THEIR watch, it was not inspected before it was sold, and their customer service was severely lacking. I know Enterprise's values--they claim that their brand is the most important thing that they own, and they always claim how important the customer is to them. I was going to refer people to Car Sales, even my husband was going to buy his next car from them, but after what happened I will definitely go out of my way to tell people NOT to buy used cars from Enterprise Car Sales, especially in Albuquerque, because it is quite apparent they cannot be trusted.