I went to Automax because they had the only low mileage 2025 Ram 1500 in my area. The truck bed was scratched up pretty bad and I told them I would like to have a small price break because it needed a bed liner and would also need two tires before long. The manager said the bed liner was $795 cost to them at Cap World and they would give me the liner for $350 - and no additional cost for installation. I called Cap World and asked for the installed price of the bed liner and it was $299. He confirmed it was the same drop in liner they installed for the dealer. Automax also demanded to do the financing with my bank even though I wanted to go to my local branch and bring them a cashier's check. The kicker was the documentation fee - $995. That is DOUBLE any reasonable and customary documentation fee! I really should have walked right then. When I picked up the truck they gave me ONE key and said that's all they had. So I have to pay $200 plus to get a back up key fob. My recommendation - shop anywhere but Automax Preowned! read more

AutoMax Pre-Owned - $995 documentation fee - Auto Repair Near Me - Framingham, Massachusetts

0 stars if possible Circling back to talk about this dealership after I recently finally bought my car from a different place, I made an appointment here to test drive, and I came in next day to try out the car, they connected me with a salesman and he instantly asked me how i'm financing and paying for it, I said I wasn't intending on purchasing that day and that I was trying to drive the vehicle to see if it was the right one for me, the salesman then walked me outside to look at the cars and then told me that we weren't going to test drive any cars since it would be a "waste of both of our times" since i'm not going to be buying that day. Absolute waste of time and extremely rude experience, he was the stereotypical sleazy salesman you'd expect to be fictional, I would never go back to this place or bring anybody with me here to experience this. read more

By far the worst car buying experience I've ever had and I've purchased many cars in my life. The staff was extremely unprofessional. While I was trying to buy a car, the salesmen were loud, joking around, and messing around instead of actually focusing on customers. It felt chaotic and disrespectful. After I purchased the car, I was told it was being serviced. It then sat at the dealership for days, and when I followed up, it was clear nothing had actually been done. No communication. No updates. No accountability. On top of that, the salesmen were rude and unhelpful. Any time I asked a question, I was given attitude and made to feel like I was an inconvenience. They treated me like I didn't know what I was talking about. I would never come back here and would strongly recommend reading the reviews before deciding to shop here. Completely unacceptable experience. read more

They sold me a lemon. Will not get in touch with me to replace the car or fix the issue.

Do yourself a favor and run from here!!!! Shady as hell!!!! 4 months after buying my vehicle the transmission failed!!! Good luck!

Super Greasy used car operation. stay far away from here. treated poorly and wasted a bunch of time on something that should have been quick. held keys to try to keep me there. awful experience. read more

Went in with a scheduled appointment to test drive four cars. Very pushy from the beginning only want to show us one or two. We wanted to drive all four so they began to get them out so we could test drive. After the second test drive they said they couldn't get any more cars out for us unless we would guarantee we bought the car today. I told them we would make the decision this week but probably not that day. We decided to walk away. The salesperson approached my car as I was leaving the tell me we didn't have any "empathy" for the work that goes into moving cars especially on a rainy day. We were very patient for the 1.5 hours it took to see two cars. Disappointing experience and would not recommend. We went to Wagner Kia and found excellent and patient/ no pushy service. We bought a car same day. read more

a week ago New I bought a 34K car from here about two months ago. Once I did the final payment it took them 8 days to give it to me, which is fine but kind of weird and inconvenient. My bad review comes from when the breaks started squeaking 2 days after I took the vehicle home. I took it back so the guy could looked at it "mechanic" told me they needed to shave the rotors, so they did. Well it was only after 4 days of having the car that it squeaking again. Also, the car shakes between 15mph-20mph. Took it for that matter, I was told it's normal since the car is lowered what a joke of a place. Definitely do not buy from here, and I went in my military uniform and everything. Not that I deserve special treatment, but the fact that they chose to take advantage of me as a customer is disgusting for a business read more

This place sucks. If they try to sell you a vehicle from Canada ask for the carfax from CANADA.....the US and Canada carfax, dont share info. Found out our truck we purchased was actually in an accident...didn't show up on US carfax. I called Canada and found out, piece of shit truck read more

I should have looked at the 2rating before I drove 45 min each way for them to appraise my car. Their offer through CarGurus was $30,000. My car is in impeccable condition. I get there for the final inspection and they 'reappraised' the car for $19,000! GO ELSEWHERE! These guys are thieves. BTW, CarMax, $26K, Modern $28K and Carvana $29K. read more

i bought a car there in May. Took them over 2 weeks to give me the car. They said they were doing the brakes and had to order parts. finally get car and the brake light was on. The driver side panel was falling off.....called they took car back in and oddly they had to order a caliper which is odd because they had the car for 2 weeks waiting on parts.....they fixed the falling off panel BUT it was an awful job. they got glue on door....was told by the rude guy in service that don't have to make it 100% because they did it as a favor....AWFUL experience and service. I wish I never bought from here and now I see all these reviews it just makes my suspicions even more accurate. AWFUL place, crooks, and obviously if I could give less than a 1 star I would. GO ELSEWHERE!!! read more

I bought a car the first day I was there. The finance person was beyond incompetent. My 8K deposit was declined on my debit card because the amount exceeded the daily limit allowed. I told Kim Haynes (the finance person) that I was going to call my bank right then to authorize the transaction. During my time on the phone with my bank, she tried charging varying smaller amounts - all of which were declined - putting an 18K hold on my account for 2 days while I ran around to clear it up. My car was totaled 3 months after I purchased it. I called 7 days after the accident to cancel my $2500 service contract. It has now been more than 60 days and nothing has been done to refund my money. I have called a dozen times, and every time I am dumped into her email which is "full" and not able to receive new messages. What professional has an unavailable voicemail to leave a message on? I have spoken with managers to no avail. They are only interested if you are buying a car, and poorly at that. I bought a car to replace the one that was totaled - and deliberately did not go back there. Do not trust this dealership. read more

In January, I purchased a used Volkswagen in Framingham for $22K. I am a single woman who did not have anyone to look over the car for me before I bought it, but I thought since this was a dealership, and I was assured by the salesperson that they would go through the entire vehicle and make sure everything was in good working order -- I felt safe about it. I also live about an hour away from the dealership, so once I brought the vehicle home, I made an appointment with my own local mechanic to do a used car check. They found an error code and three bald tires right away. One tire was "new" but missing lug nut covers (not a big deal). I called the dealership and they said the new tire would have been put on before they got the car, so the service manager offered to "sell me three tires at their cost", which was higher than my mechanics price with installation! Obviously a lie on the price. After I replaced the three tires at my own expense, the one tire that was "new" had a leak in the stem. I had to have that fixed. Then, the oil light came on. I went back to my mechanic and then they checked the oil level was 1/2 qt low. I am still not sure if there is a problem with the engine on this car! Also, the first few days with the car, I noticed the bumper was a little pulled out on top but didn't think that warranted a call -- then I just noticed now that the entire bumper is hanging off and unclipped under the car! The interior also had no rugs and the windows were dirty. There are so many small and big issues that are annoying with this car that I would NEVER recommend anyone buying a car from AutoMax in Framingham and feel like I was taken advantage of! In addition to the problems I have had since taking ownership, I also had issues when I went to pick up the Volkswagen. I had been in a car accident the prior month and was in a cast with a rental car because my car was totaled. The sales manager refused to let me leave the enterprise rental at their lot -- even though Enterprise offered to pick it up the same day. I was forced to drive to Enterprise, drop off the rental and then get a ride back to the dealership to pick up the vehicle, which took over an hour extra of my time. Very poor customer service. In hindsight, I should have canceled the purchase right then and there. read more

My son and I went to buy a car here. Excellent credit score. They came in with a 9.9% financing. We left and called our bank who gave us a 6.2. When we called back they miraculously dropped to a 6.2. My other son Went and tried to buy a car. Excellent credit. He was told he HAD to finance through them or no deal. They tried to offer him a 8.7%. No way. These people are crooks. Stay away. Next stop BBB And attorney general. read more

After asking about temp plates before the purchase and being told they would be able to get them, after the purchase they said they couldn't and refused to do so despite them being able to. This was important since my state does not provide temp plates. I told them upfront I did not have time to pick the vehicle up except a narrow window on my way back through next weekend so I needed temp plates, but they refused to help. I ended up paying to have it shipped after they ignored my request, I didn't want to leave the vehicle their any longer since I know longer trusted them. You would think for the $799 doc fee they could have helped process the small amount of paperwork for the temp plates since they didn't have to file registration paperwork since I wasn't a MA resident. In general the salesman I worked with was nice but the experience was overall very frustrating and caused a lot of stress for me and additional money. They said the vehicle would be clean but it came back with compound caked in the trim, what felt like shoe polish on parts of the leather to cover up discoloration. Google their name and you'll find they agreed to a nearly $1 million settlement for deceptive sales practice. I'd go elsewhere for a vehicle. read more

I recently bought a car here that turned out to be in much worse shape than I thought. I have been trying for a week to get in touch to schedule service with them and my calls keep getting declined and never returned. I'll happily update this review if someone ends up contacting me. During the sales process I had no trouble getting in touch with anyone... read more

I will never set foot in this dealership again. They are either grossly incompetent or they were attempting a classic bait and switch on us. We made an appointment to look at a specific car. We went in for a test drive, waited 20 minute for them to bring the car around only to find it was the wrong car. So we waited another 20 minutes for them to find the right car. We took it for a test drive and then had the usual meet to discuss price and payment/financing. Then, after all that, they told the car had actually been sold. They gave an empty apology, but it was clear they didn't care. read more

Purchased a Lexus from automax. And would never buy a car from them again . The salesman (Diogo) was very held as was the service manager. The sales manager was rude and unreasonable read more

horrible service, talked to a sales rep and asked about using my bank to finance and they said don't accept outside house financing. When I asked to speak to the manager they said i couldn't and were so rude. read more

Scheduled an appointment to see and test drive a car. Salesman pulled up to the door with the car with a massive crack in the windshield which we had to point out (it was very noticeable). They claimed that there was no prior accidents, yet there was clearly aftermarket work done on it from an accident. The thing had mismatched tires in the front and back. They didn't want to negotiate the price any lower despite all these unlisted damaged that they claimed they would fix when they would have most likely charged us for. They didn't show us the interest rate or any other variations on the payments. The salesman also had an AirPod in his ear the entire time, which is completely unprofessional and disrespectful. I do not recommend this business at all, they are just trying to scam you. read more

Has been the worst car buying experience. Went with my gf to purchase a car for her. When we settled with a car, we told the salesman (Matt) we were going to purchase the car using a check from our bank. The salesman told us we had to use their financing options and would not be able to bring our own check? We gave him our quote from our bank (6.2% rate) and they tried giving us a rate 9% rate which did not make sense. Our monthly payments were quoted at $240 and with their financing options it would have been $350 with $3000 down. After telling the salesman that the numbers aren't making any sense and they were wasting our time, he came back and shook our hands and said "congratulations", we were able to get you that $240 rate. We then signed the paperwork and AFTER we signed, he came back saying that our rate was actually going to be $260 which made no sense as we had signed the paperwork for $240. He said his financing manger "forgot to include taxes" which is why the rate went up. I was ready to walk out but my gf desperately wanted the car so she settled for those payments. These people are scammers looking to sell and do not look out for their customers. It has also been two weeks since we purchased the car and we STILL have no received it. These people are impossible to reach. They never pick up so its hard to get updates. The few times we heard from the Salesperson, he mentioned the headlight was broken and they have been waiting for a new headlight to come in. We took pictures of the vehicle the day we purchased it and the headlight was not broken so I am not sure why they are delaying the process. This has been an extremely upsetting car buying experience. DO NOT PURCHASE WITH AUTOMAX. Very unprofessional and disappointing experience. Not looking forward to receiving the vehicle as I feel like there's going to be more issues down the road and it will be impossible to reach them. Save yourself the trouble!! This is my first time leaving a review on any establishment which shows how bad of an experience this was. read more

should start off by saying, I should have read the reviews on Automax before purchasing here. It's really sad that customer service doesn't exist for some people anymore, but greed sure does! Just like others have said prior to me, they don't care about you all they want is your money. Once you sign that dotted line you're nothing to them! I purchased a 2021 Jaguar FPACE. The day I went to test drive it was fine and I purchased the vehicle that day but it was the end of the day and they had to detail, inspect it, etc. fine no problem. They said the vehicle would be ready as soon as monday. I couldn't pick up until Tuesday so they had 5 days between me purchasing and me picking up to have everything prepared. Got there on Tuesday after notifying them I was on my way from an hour away giving them more time to square things away. I get there and the car hasn't even been touched since I test drove it! We sat around for an hour while they "detailed it" when all was said and done they came over handed me the keys and walked away. I get in the car and not only was the car poorly detailed but they left my gas tank just about empty. Along with that a message popped up saying "SOS system limited functionality" the salesman who sold me the car wasn't in that day so someone else delivered me the car so I messaged the salesman who I bought from immediately and asked him what this meant. He told me " It's alright, tomorrow I'll get the report of what they did on your car. Maybe the just forgot to clear the warning" it's now been a week since taking my vehicle home and I have yet to get a response on this. To add, I get home and as my family is looking at my new car they notice the lettering missing on the back of the car? Weird after purchasing a 40k vehicle that you couldn't even make sure the lettering was in tact on it but ok... I have never dealt with such POOR customer service. As someone who has been in the customer service industry in many different aspects for almost 20 years this behavior is appalling and I truly don't understand how anyone even purchases from this place. read more

I barely had an experience here. I walked in and waited 5 minutes. No one approached me. So I walked up to the counter where 4 people plus the receptionist were standing around and asked to look at a car. One man replied we are really busy right now. Give me your name And I'll put you on a list or you can go online and look at our cars. Thanks buddy, you made my decision really easy. Guess I shouldn't buy a car here. read more

AVOID AT ALL COSTS; The salesman Joel Liriano and sales manager refused to give me my keys because I would not make a deal. They originally took the keys claiming they would 'appraise' my car- but did not even go out and look at it. read more

Salesperson - Great! Matheus Gava was definitely helpful and knowledgeable about the vehicle I purchased. Vehicle - Three years old, off-lease, very clean apart from some scratches and dings you would expect in a used vehicle. No problems here. Financing - After initially being unsatisfied with the financing rate I received, the general manager reached out to me personally and brought the rate down to something much more agreeable to me. My family has bought multiple vehicles here and I would not hesitate to come back in the future. read more

I bought a 2019 Mini Cooper from Automax. There were repairs that it needed to pass inspection. I took the car with an appointment scheduled for the following week. I showed up, no appointment scheduled. No one would take my calls. I kept getting switched to full voicemails. I ended up paying for the repairs so I could get my inspection sticker. They still won't reply to calls or emails. So disrespectful and dishonest. Please be aware! read more

Found a great car with one owner and no accidents. When I arrived the car had clearly been in an accident. Auto Max agreed to fix the damage which was great. We agreed upon a price, and went to finance. The finance officer was extremely rude from the start and acted like they did not want to be there. Handed me a piece of paper, with my payment info. No information on loan term or APR. When I asked what my APR would be she sighed and said 3%. I said Im typically around 2 or 2.5 and she said: "we cant do that." I asked the term and she said 72 months, I said I only wanted a 3 year term. She said she could not do that, but could now do 2.5 for 63 months. Now I knew she was lying about everything and she eventually offered me 2.1% for 60 months. I figured I would just pay off loan early, not a big deal. Then she handed me the paperwork and its had a $600 documentation fee. I've never paid more than $300-350 for a doc fee. They had a good price and were willing to fix the car but a $600 documentation fee is CRAZY. So you can discount a car more $250-300 more than other dealers if you charge a $600 doc fee is there story. And they hope after someone has been sitting at your dealership for 3 hours they will just accept it. read more

Worst experience of my life!! Wasted my time here. I had gotten a pre approval auto loan else where with a better % financing rate. My bank needed a purchase and sale agreement and they would not give it to me at all!!!!! Very shady the way they do things there trying to make money off of people. More money than they already make. Always trying to rip you off! I had bought 2 other cars here in the past with my own personal financing with no problem!! Honestly the new owners policy sucks!!!! Never heard of such thing that they can't give me a bill of sale! read more

If you value your time, or life as a person do not buy anything from here. It is without a doubt the worst car dealership experience I have EVER had. I bought a car there signed the paperwork on 5/24 and was told MA(I'm from NY) doesn't do temp Regs, so I would not be able to leave with the car and it would take a COUPLE weeks. Both by the salesman and finance manager, I was finally able to get my car at the beginning of July. a MONTH AND TEN DAYS later. Meanwhile I was still driving my trade in, paying car insurance on both& had made my first payment on the car i didn't even have yet. Meanwhile Im calling the dealership and getting nowhere, just continually getting runaround about 2x a week. The finance manager stopped answering my calls and wouldn't call me back. When I finally get there to get my car I'm very obviously heated with the absolute horrid customer service, i tried to get them to compensate SOMETHING for this massive inconvenience and the GM wouldn't talk to me, the finance manager wouldnt just say talk to the gm and the salesman said "well i got you a full tank of gas" ARE YOU FUCKING KIDDING ME?? This place is by far the most unprofessional, downright crooked organization I've ever seen. Please please please do not ever come here. Under any circumstances. read more

Oh my goodness, no. ACT I Spotted a car I liked online and reached out to the dealership to set up a time to come in. Didn't hear from them until noon the next day because whoever was supposed to respond to me got "locked out of their email." Not sure how that happens in a job that is 100% email based but I let it go. ACT II Took the car for a test drive. Liked it. I pointed out that this particular year/model had a recall due to a very fixable problem but one that could cause the engine to catch on fire if it wasn't addressed. And then that's when we went off a cliff... The salesperson said she didn't know if the recall had been addressed and there was no mention of it in the Carfax. I asked if I could go check the VIN number through an outside source to see if the recall applied. I mean, I like asking a cartoon fox for advice as much as the next guy, but I wanted an actual answer on this. I offered to put down a deposit while I ran the VIN number. Well they don't do deposits. Only down payments. "What if you put down a deposit and someone else wanted to buy the car?" poised my salesperson. Yeah, that's how deposits work. It'd be a tacit agreement that I'm going to buy the car as long as I'm sure its not going to set me on fire. She stayed firm. They do not take deposits... like every reputable dealership under the sun. Only if and when I agree to buy the car in a binding contract does that unlock the achievement that gets them to look into the recall that they're legally obligated to fix before selling it to me anyways. Then comes the quote which she hand writes on a piece of scrap paper and includes a $599 document fee on top of both the sticker price and the tile & registration. That's illegal. The dealer can absolutely charge you a document fee of whatever amount they want. But... per Massachusetts state law, that amount has to be included in the advertised price. I certainly didn't Elliot Ness myself and start tearing the place down like a speakeasy raid, but at this point I knew I wasn't going to buy this car, and they knew I knew something wasn't right. I said I'd like to think about it, and asked if I could have the quote that she just spent the last 10 minutes doodling for me. At this point she took the piece of paper off the table and said absolutely not. That paper contained "private information" and it was the dealership's policy to not provide itemized quotes in writing. Even the trashiest dealerships I've been to over the years have at least let me leave with a hand written 8x10 piece of paper with some numbers scribbled on it. The fact that they wouldn't give me the "private information" (read: the amount of money that they wanted me to agree to pay) was an enormous red flag. I have to assume this policy has a lot more to do with not letting the heist evidence walk out the door than anything else. She eventually conceded to giving me the CarFax printout with, and an approximate estimate of the monthly payment as the only information. I don't know what's top secret about this. They gave me the CarFax that includes the VIN number they just spent 15 minutes arguing with me that I couldn't have. I mean, I'm sure they have more lucrative sales than mine but this was a whole lot of work to try and Hamburgler me out of a couple hundred bucks. ACT III Go home. Look up the actual law that states plain as day that you have to include the document fee in the advertised price. Email it back to the dealership with the exact name and section from Attorney General's guidelines of motor vehicle sales... and never hear from them again..... ~-fin-~ read more

Normally I am not a fan of used car dealerships and try to avoid them at all costs, But they had the car I was looking for with less millage than almost everywhere else I have looked. When talking to the sales guy, Felipe, everything was laid out and he took care of everything. A few days later I returned to pick up the car and He told me it would be a little while so the car could be detailed, so I went to lunch and when I came back, the car was ready to go. This is one used car dealership I was happy to have walked into. read more

AutoMax Pre-Owned - Auto Repair Near Me - Framingham, Massachusetts

Absolutely NEVER buy a car here. I'm almost 50 years old & this is the worst experience I've ever had. We had to call the dealership multiple times to make an appointment to see a car. It took them DAYS to get back to us. That should have been our first sign. We had financing already set up with our own bank. They refused to work with that. Registering the car was like pulling teeth. There was this foolishness with only providing a transit plate and a "runner" would meet us at our town Hall. We have never heard of such a thing. So I have a vehicular sitting in my garage that I cannot even drive! There was a snag at every turn. We live 2 hours away and had to make multiple trips. The car had only a half a tank of gas & it was poorly detailed. I could go on and on. DO NOT GO anywhere near this dealership! read more

Terrible terrible terrible service ! First, we had a decent and very nice sales guy who wasn't pushy and took the time to answer our questions, but he had to double check every single detail we someone else who kept rejecting every proposal we made. The car we liked was ok in the interior but the outside was full of bumps, so it was only fair to try to negotiate the price down even if some of those bumps were really bad. After 4 hours of negotiations and when we almost reached a deal, there comes their jerk of a boss at the last minute to say forget about everything you have discussed and already agreed upon but the price is raised right now and you take it or leave it ! What a waste of time and energy !! They have no sense of professionalism whatsoever ! DO NOT TRUST THIS DEALERSHIP AND DO NOT WASTE YOUR TIME OR MONEY THERE ! read more

I actually question if this dealership wants to sell cars. We test drove a BMW we were VERY interested in and when it came down to make an offer the sales person would not negotiate AT ALL from the list price. So we said we were going to leave and think about it. About a week later the same BMW dropped by $500 online. We called to talk again about the price and let them know we were interested, but no response. A week later the same car dropped an additional $1,000 in price over the $500 so we emailed the company and my husband called an left a message with the used car person. When he called back the sales person said they would be willing to talk if we came down. We reiterated that we were 2 hours away and wanted to talk #'s via phone. The sales person sounded lost and said "I will check." And we never heard back! Too bad we were going to buy a good car from them and they lost! read more

Absolutely the MOST horrible customer service crew out there. Don't hold your breath waiting for a call back. Mariana is useless and lacks any sort of professionalism or work ethic. Al the manager is like a ghost when it comes to trying to reach him. I'd give it zero stars, but there's no option for that. I will definitely not refer them and if I know anyone trying to buy a car from them I'll do my best to talk them out of it. read more

I just bought a Mini Cooper Roadster here Luiz was the sales man, he was easy to deal and easy to negotiate with him. His base price was reasonable but unfortunately my budget was lower. He ended up finding me a better deal than what I expected They promise to take care of some small details I found on the car, and they did it keep the promise I will probably buy my next car here when I need to Thanks to Luiz and the crew read more

AutoMax Pre-Owned - Auto Repair Near Me - Framingham, Massachusetts

We walked in and stood at the counter for awhile before someone decided he was bothered enough to help us. He asked if we needed help and we inquired about wanting to look at a Honda Pilot. We were told that Sundays were by appointment only... He continued to be a prick through the rest of the conversation. ... Later that day I would call back and be told to "stop by" because "someone would definitely help us" without an appointment. When I mentioned making an appointment the man on the phone sounded confused. Appointment only. Car dealership. What? Side note: Marlborough or Marlboro is how you spell the name of the town for your sister location. "Marlborogh" is not an option. read more

AutoMax Pre-Owned - It's Marlboro or Marlborough. A town with TWO spelling options and you still couldn't get it right. - Auto Repair Near Me - Framingham, Massachusetts

No, I would not recommend AutoMax Pre-owned Framingham to anyone. They do not care about the customer, only about the money. I love the car I purchased, but it wasn't until I took it to be inspected that I found out the tires on the car they sold to me are in horrible condition. Shame on me for not looking at this ahead of time, but I trusted a dealership would not sell tires in such poor condition. The mechanic I went to advised me not to drive on them or I will ruin the alignment. He also said there is no way I could drive in wintery weather without crashing. He hasn't seen tires in such poor condition before and was appalled to think a dealership would let me drive off the lot with them. I reached out to AutoMax and explained this. They are being extremely dismissive of my concerns. They refuse to do anything to help me. They've made it clear that they've gotten my money and don't care about assisting me any further. Please do yourself a favor and do not purchase from this dealer!! read more

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Worst dealership ever! Had an appointment, twice was told to sit and wait while the salesperson worked with others. Waited 45 minutes two times. Car smelled badly of cigarettes. Would not even discuss pricing. Stay away!!!! Even the manager blew us off when we said we were frustrated! read more

I'm only giving this place a single star because the finance manager is absolutely stunning and a very nice lady. overall I was completely dissatisfied. When I test drove the car I pointed out the check engine light. The salesman told me "could be anything, isn't a big deal we'll fix it". Cool. We went to talk numbers and I stressed to this sales person that his price was too high. He assured me they had the lowest prices around for the best options. So I asked him if they had price matching. When he said yes I kindly showed him three separate vehicles that actually offered more options and less mileage. He then left with these listings and after a short time came back and asked me if I was planning on buying today. When I told him I wasn't he said there was no point in going back and forth about the price until I was ready to buy. I shook his hand and took my leave. Later that week I sent my lady in to seal the deal because the car was really for her anyway and I was just to co-sign. This was Tuesday. We were then told the car would be ready on Thursday after it was serviced and cleaned. Thursday came and the car still wasn't ready. My salesman told me the only way it would be ready is if he "rushed it through service" . I made sure he understood my displeasure and agreed to picking it up on Friday. Come Friday I went to pick up the vehicle and was immediately dissatisfied. I had spoke to my salesman Richard who assured me that if I payed the down payment over the phone that the car would be registered and inspected. But when I got there there was no inspection sticker and Richard told me I would have to come back after driving 100 miles because the engine was reset because of "the work they did on the check engine light issue". That was a red flag in my head so I asked for the service report. He didn't have it. So I drive off and fifteen minutes later the check engine light came right back on. As well as the tire pressure sensor warning light. When I brought the car back to complain about these issues and demand to see the service report Richard himself would not face me. The service report said NOTHING about any engine work whatsoever. Needless to say I was beside myself and I regretfully admit I did not carry myself like a gentleman. A very nice woman who I took to be Richards boss told me Richard will be reprimanded and that I should just take the car to the Mercedes Benz dealer because it is under warranty and they will fix it for free and give me a loaner car in the interim. It took four days for Mercedes to fix my car and get it back to me. There was extensive engine trouble. They suggested I return the car and get my money back under the lemon law. But assured me that the car was in perfect working order and shouldn't have any lasting issues. So I decided to keep it. Just to make things easier Really bad experience for me. Wouldn't recommend this place. The finance manager is the best thing they have to offer read more