They found the problems with my vehicle quickly, found solution quickly and i was on way without…read moreany problems. Great experience. thank you, Carlos from Worcester, Ma.

I wish there is a negative star. I went to this shop, to replace my front brake pads and rotors, he…read moresaid he need to inspect and then only he can give the estimate. The estimate he gave is far away from the market price. So I didn't proceed with him though he charged me 100 bucks just for the inspection and his time. I went there with known issue, I don't why there is a need of inspection again until unless to rob a customer. I went here to support local businesses but it didn't turn out well. Stay away from this shop. This is really a bad day

I highly recommend reaching out to Joe if you need car help. I have a BMW M550 and have worked with…read moreJoe twice now. He and his team do great work, set clear expectations, work in a timely fashion and charge you a fraction of the price that you will see elsewhere. Definitely the only place I will be taking my BMW for any future issues. 10/10 experience.

Absolute hacks...and biggest liar I've ever met. **** Update…read more4/27/26 I had forgotten that my wife had a mini dash cam in the car showing front/rear. I will be posting a youtube video about this shop later this week. Will post the link here. It proves all that I've claimed (and they denied) This review, although long, may be helpful to non savvy automotive people. First and foremost, I was a dealer technician for over 20 years mostly for German and Swedish car dealers. That was after being diesel mechanic in the military for over 8 years. Since then, I've gotten into other things so my time has been limited. We also own 8 vehicles so I sometimes sublet some repairs, such as my wifes Mercedes ML350 just last week with Joe's automotive. This is the diesel version which has been amazing for 7 years. Never once has it failed. I'm pretty sure it has (never) even had a check engine light on since we've owned it. Anyway, it needed some fairly simple maintenance stuff and took it to Joe's. The two main things neded: new motor mounts and serpentine belt along with an oil change. I supplied the parts from a very reputable online supply house (FCP Euro) that Joe agreed to install by phone days before. This was the first time I've ever used this shop. I agreed to bring it in on Saturday (4/11/26) he said more than once that he'd only be there until "exactly 12" - and he knew we were coming. We got there at 11:42 and the place was locked up tighter than a drum, rude. I ended up writing everything down again on the key drop envelope and left it. Days later, he calls back trying to sell me that it's all set. It was close to his closing time so I said we'd be there in the morning. Luckily, I called in the morning before leaving. Joe then explains that our vehicle is "barely running" and in limp mode. I thought he was kidding at first. He seemed totally stumped as to what was wrong which was concerning to say the least. Hours later, he calls and trys to sell me a sensor that should NEVER have been touched for my requested work, I thought, (nonsense) part was fine. Then explains that I have an aluminum turbo intake pipe that is also broken, and leaking air. A pipe THEY needed to REMOVE to access the serpentine belt. Joe then tells me that it was "broken previously" and talked in circles. He went on and on how these things can happen "out of nowhere" not knowing I was a mechanic as well, at the time. He then complained about how much time he had "wasted" on this vehicle and reminded me again, he wanted it gone. Hours later he called and assured me that it was now "fixed" and we should come soon. It was once again, almost shop closing time so I explained that we'd have to come the following late morning which he didn't seem happy about. I arrived there without any bad attitude, none. I'm well aware that things break, and I wanted to go over everything in person. I simplywanted to "see" what happened and pay the bill. However, in my experience, mechanics are like some cops.... they don't like to have their SAY "questioned" even when wrong. SO, we pop the hood on my wifes vehicle and my jaw nearly dropped (some pictures attached) I've NEVER seen such hack work in my entire life. Not only was it beyond shoddy work, it said: I don't care about your vehicle, or your safety and I'm going to lie to your face and get "huffy" when you don't buy the bs. He ran a BOLT that was flopping around (threaded to nothing) jammed between live fuel lines to support the turbo intake that THEY broke. I immediately said.... wow! I've never seen something like this, it's not even safe. I still WAS NOT nasty about it. Joe however went ON and ON about how they didn't do it, I can't prove it, it's old (every excuse you can imagine) Just sat behind the desk sounding like Joe Pesci denying everything. ** However! I just recently replaced the fuel and air filters on this same vehicle. As my usual practice, I took pictures of the engine so everything goes back to factory specs. In these couple of pictures it shows my turbo intake, NOT BROKEN which I showed to Joe.... he yet still continued to DENY, because... he's a liar. Funny thing is, if they told me it broke, I wouldn't have cared. While still in the office, waiting to pay the BILL that he didn't have prepared, his wife threatened to "Call da' POLICE" I actually laughed and offered to do the same. As I went outside and started the Mercedes, I immediatly noticed that the radio, climate control not working as well as "SOS" flashing on the dash. None of which were EVER an issue. Of course, Joe knew nothing about that on an 89 degree day, after his "road test" I poked my head in the door and asked about it just prior to leaving. Within 6-7 miles driving home, it lost power and we needed to have it towed. Instead of fixing his horrid work myself, I'm having it towed to Mercedes of Springfield and will file suit of all expenses. Joe did everything except set the vehicle on fire.

Jeff is an excellent business owner and mechanic. He absolutely takes pride in the work performed…read more I had trouble finding someone to diagnose an electrical issue and Jeff jumped right on it, figured it out, found an alternate part (rather than the very expensive OEM part) for far, far less money and ultimately fixed the issue at a reasonable cost and quickly too. I would and will recommend ADI.

This place is H O R R I B L E…read more We had our car brought there and they tried charging us $210 to replace a coil in the car. When we researched the amount of the part and how much they supposedly charge an hour they were over charging us at least $90. When we called them on it, they screamed on the phone and said, "Fine! We'll take $100 cash". So we agreed to that number and then not even 5 minutes later they called and said, "Forget it. We took out the new part and put back the old. Deal off" So we had to tow it to another autoshop. It's as if they got upset because we called them out trying to overcharge us then they retracted their deal out of pride without even trying to rebargin. Unbelievable. They must be spending too much time in Adam & Eve- the adult store next door! Take your car someplace else! There are plenty of places in Worcester!!

I'll make this simple. Honest shop who tells it like it is,…read morethey will explain everything to you in layman's terms and ensure you make an informed decision. From my interactions they will not do any work on your car unless they deem it necessary. My wife's Jeep had a light pop on for about 2 weeks, we brought it in expecting to pay hundreds.....Dave explained everything to us, said nothing really needed to be done as it wasn't a safety issue (which is top priority) light went off on its own, hasn't come back on since and we didn't get charged a dime for the diagnosis or the conversation. Its nice to have an honest mechanic in the neighborhood as bad ones are a dime a dozen. Highly recommend R & R Auto Repair.

I had R&R change a water pump for me and I was really happy with the work that David the owner did…read more After driving just under 15,000 miles the water pump died again and I bought my vehicle back in thinking it would be covered under warranty. After David looked at it I went back in to talk to him and he tells me that I had a blown head gasket and it would cost $6,000 to get it fixed. I told him to put it back together and I would fix it myself. When I got it home I noticed parts were missing and hoses weren't connected. After further investigation I realized that the head gasket was not blown and it was just a water pump. Water pumps are suppose to last 80,000 to 100,000 miles. David the owner ether has lack of knowledge on how to diagnose or he was trying to scam me out of $6,000. I would never go back or recommend this shop to anyone.

Was in town for my daughter's wedding. The tire on her car had a leak, so I searched Yelp for a…read morerepair shop. I GREATLY appreciate the job Jamie did at Walt's Auto Service. I didn't have an appoint and he took the car right in, found the culprit (small nail) and repaired it within 20 minutes! He didn't rob me for the repair as well! Even tho I'm not from the area, I give Walt's and especially Jamie 5 STARS. Outstanding!

I'm a 63yo disabled retired mechanic who has worked on my vehicles my entire life. It was the cold…read moreseason and I was due for an oil change. I didn't feel like laying on the cold ground and at my age it was time to let a garage do the work. I took it to Walts for a oil and filter change $75 for 5qts of fully synthetic oil and filter. When I got home I found over a qt. shy of oil and they never changed the filter. The oil on the dip stick looked like used oil. If you treasure your vehicles and you want them to last I suggest shop around. If you have someone you know family or friend that has some mechanical background. Have them look at the work that was done.

Neighborhood Wrench (NW) told me I needed an engine and assured me that my 21 year old car was "In…read morepristine condition" and worth having it done, so I ended up agreeing to it. When I picked up my car, Doug gave me a invoice with extra parts that I paid for that were NEVER discussed with me and were working fine. Doug called me sometime later to see how my car was running. I thought that was odd, but I told myself he was just being nice and I told him it was running ok. A few days later, my engine light came on and it started running horribly. I thought I had developed another problem with my car. Some time after that, Doug called me again. The first time he called me I told him my car was running ok, so I thought it was really odd he was calling me again. I did not answer his call. I then discovered my car was misfiring on the #6 cylinder because they installed two #1 ignition wires on my engine, one on the #6 cap and plug that was also badly cracked. I had also put brand new plugs in my car right before I took my car to NW, and I also discovered that the plugs in my engine were burnt and rusted. They were not my new plugs. Have you ever had your car repair shop call you once after you picked up your car? How about twice? Is it possible that Doug was calling me because he was expecting my car to malfunction so he could have me bring my car back to him to "fix?" Doug said this is ridiculous. Is it? Doug wrote on my invoice that all new parts were put in the replacement engine, and he told me that all old parts in the replacement engine were removed before installation. They were not. Doug also told me that I needed a new radiator because it was full of rust. I looked in it after I found the cracked wire and rusted plugs, and it was full of rust. See photo. Doug told me that not transferring my plugs was "AN" honest mistake and that my car was running perfectly when it left their shop and I was "misinformed" if I thought that putting "wires" (one wire, not two, and badly cracked-see photo) in the wrong order would cause my car to malfunction after driving it for some time. It did! "AN" honest mistake is one mistake, not five: 1 They did not transfer my new plugs into my replacement engine. 2 They did not take the old parts out of the replacement engine and left the old plugs in it. 3 They installed an incorrect wire in the wrong firing order. 4 The wire was badly cracked. 5 They replaced my radiator because it was full of rust and it was still full of rust. Doug's explanation in his own words for installing parts he never discussed with me: "Your upset that we replaced parts without talking to you, this was all part of doing the job properly so we can stand behind it." "your plan was to keep the car running as long as possible, as such it was the obvious thing to do." The OBVIOUS thing to do was to talk to me first! It is my car, my money my decision, not yours! Doug replaced my clutch and tried to make me feel that spending $648.55 for clutch parts that has nothing to do with how the engine ran and was working fine, was a deal because he "only" charged me for parts. ONLY?? I had no idea if he did or didn't charge me labor as he did not list labor charges per parts installed on my invoice. After the AGO contacted Doug, he produced the breakdown of labor for my parts, and just as I suspected, he DID charge me labor for my clutch! NW charged me for a clutch, water pump, cap and rotor, gaskets, seals, manifold, thermostat, and I paid $1,031.75 for a fuel injector and bracket, all without discussing any of it with me. I think he saw me as an easy mark because I am a woman in my 60's, and he knew he was highly recommended to me and I trusted him. Doug wrote on my invoice that my replacement engine with "88k" miles was documented, but when I requested that documentation, I was told Rick must have done it as Doug didn't know anything about it or have it, but he could give me the receipt from the junk yard. When I called and asked him for the junk yard receipt, he told me he had "just cleaned house" inferring that he threw it away, and then ignored my other attempts to get it. He did send me the receipt after I sent him a certified letter, and the receipt does not indicate mileage. I believed that the new replacement engine would increase my cars resale value, but I spent thousands on an engine and I did not get any documentation on it or proof it actually has 88k miles on it. Doug was the one who gave me the bill. I am assuming he prepared it and or read it before giving it to me, and if they don't actually have any documentation, why was it written on my invoice? Fraudulent Business Practices? When I told Doug I would talk to Rick, I was told that I couldn't because he doesn't work there anymore. Really?? Aren't they related? Doug did reimburse me for my spark plugs and nothing else, but I now don't believe I even needed an engine in the first place.

Terrible service with the Turo rentals. Dirty Teslas with broken windshields. Non-disclosed and…read morehuge hidden fees and costs charged weeks later. Mysteriously. Avoid this headache. Doug's non-disclosure seems to be a recurring theme in the reviews.

Knowledgeable friendly fast service! Would definitely recommend this service to friends!read more

I've been going to Congdon Auto the last 7 years and have not used any other mechanic since. Gary,…read moreScott and their top notch mechanics are honest, transparent and communicate with the customer every step of the way. They were able to fix my water pump / radiator within a day due to an emergency and I could not be happier. I Appreciate the people at Congdon Auto.

Neal and his people at Village Auto are a high-performance team in every aspect of their field. I…read morevalue them most for their great skill at problem diagnosis,...I know I can trust their judgement on any technical issue. But maybe even more impressive is their great skill at human relations. My wife and I always feel the care and respect with which they approach each interaction...I just hope they know how much we respect and admire them in return. Dave Smith, Holliston, MA

I have been experiencing my car has ABS and BREAK lights coming on the dashboard, so I have been…read moretrying to have those lights gone staying unlit, but my first attempt it have it fixed was no avail from a mechanic in Newton, so I stopped by the Village Auto in Holliston and asked around whether they know how to fix the problem, mentioning that someone was already tried to fix it but could not. Having the lights coming on poses danger on the sleek road condition in winter time, so I wanted to have that taken care of before the winter arrived in October, 2022. I wanted to make sure that they can fix the problem this time. Upon my asking so, Neil assured me that they know how to fix it because his assurance was important for me. I took the word for it from Neil, and I brought the car on the scheduled date when I went to ask the question. Neil charged me about $1700 including fee for fixing a break problem. After picking up the car making sure that none of the lights coming on, I brought the car back home, the lights would come back on and staying lit. The story follows is more than six or seven times of me bringing the car back to Neil's repair shop to make the lights go away because Neil did a temporary fix and he kept his fingers crossed hoping it has been fixed: the bottom line is Neil and none of the other mechanics know how to fix the issue once and for all. Apparently, Neil and his crews made a promise on lack of skills to fix it. I am seeking to get the refund for the money spent because it ain't fixed still more than one year and ten months. Neil seems like a nice person, but he needs to get a clear picture of their technical know-hows and give customers proper guidelines.