I've waited almost a week to write this review, because I was frustrated after our experience and…read morewanted some time to think about it. Last Saturday, my partner spoke with Jim about a Honda Civic. Jim asked my partner to speak with John, who was in the office that day. When we arrived, John was incredibly friendly. He kept referring to my partner as "my friend," and showed us pictures of his recent trip to Ireland. He also immediately started talking to my partner as if the purchase of the car was a done deal. He accompanied us on a test drive of the vehicle. During the test drive, John mentioned taking the car onto the freeway, but then directed my partner back to the office after driving right down the street, circling a lot, and then driving back. When we arrived back at the office, John pulled out some paperwork and gave it to my partner. Again, he was acting as if the transaction was a done deal. When we started trying to negotiate with him, everything changed. "My friend" went straight out the window, his smile turned into a frown, and he said to us twice that he wouldn't have had us come all the way down there if he had known that we were going to try to negotiate. What car dealership expects customers to purchase a vehicle without negotiation? I had to bite my tongue to keep from telling him that he didn't have us come down there, and that we chose to come take a look at the vehicle. At one point, he pulled the old "let me go talk to my boss" routine and stepped outside for a few minutes. When he returned, he refused to negotiate. Needless to say, we did not purchase the vehicle. And also needless to say, we do not recommend this business.

I have a hard time giving this company a perfect 5.0 review, but they did do a good job and I…read morewanted to write about my experience. I recently went to look at a 4Runner from them. I arrived to a shop that looked like an abandoned building, but inside was filled with beautiful classics. I'm only talking about this so that if anyone in the future decides to look into this company ahead of time, just know you are in the right spot when you pull up to a white, abandoned-looking building. Here's what this place did great, and here's where they went wrong: Right off the bat, when I walked in the door, they had the carfax report on the table and were very open about the 2 crashes the car had been in. I appreciated that. This 4Runner I was looking at also happened to have extensive documented maintenance, that was prepared and on the table for me to view when I walked in. We then took this 4Runner out to the shipyards near magnolia where I was given free rein to drive it around. This 4Runner was a manual. The clutch was seriously wrong, and it was noticeable. It did not have transmission issues, but the clutch pedal was not effective and it was tough to drive, so it was noticeable. We drove it around for a little bit and headed back to the shop where I sat down to look at the maintenance records they had available. This particular 4Runner had a lot of clutch work done, so I was concerned. I brought it up to Alex, and he recommended to take the 4Runner into their shop to get it fixed before they were to sell it. That was much appreciated. They didn't try to shrug me off and move on to another customer and try to sell a broken 4Runner for $14k to the next customer, they stopped, addressed the problem, and tried to move on. In my opinion, that's how business should be done. Kudos Here's where I believe they went wrong. They were trying to sell a 4Runner with 90% of the factory options for the price of a 4Runner that had 100% of the factory options. When you go on used car markets elsewhere, you could find that exact car for $8500-10k easily because nobody wants a 4Runner without all the 4x4 factory options. To make things worse, they were trying to sell that 4Runner with clutch issues. In my opinion, that is not how you do business. They had already taken the time to do repairs on the 4Runner ahead of time, the clutch pedal should've been addressed prior to listing or the price should've been lowered. I wish this team the best of luck selling that 4Runner, and I wish you luck on finding a car that's right for you. If you decide to come here, make sure to ask for Alex. He's about as stand up as a dealership salesman can come. I will still recommend this shop to anyone looking for specifics. To me, this shop appears to only buy specific cars that are in high demand due to rarity, price, etc. so they might have what you're looking for. I should also add that even though they had some questionable ethics, this shop was the most honest dealership I've been to in the last 3-4 weeks and I've been inside 7 different shops across the Seattle area this month. P.s. I ended up buying a truck of Facebook marketplace. I went to this shop with the intention of buying the 4Runner, but was turned off by them asking $13,900 for a 4Runner without the factory lockers and with clutch issues. You can find the same 4Runner on Facebook marketplace for anywhere between $8,500-10k because nobody wants a 4x4 4Runner without the factory lockers.

Cami was great to work with, she was very responsive and not pushy like other salesman I've worked…read morewith before. Will definitely be returning to EBA for my next car.

I just bought my second car through Elliott Bay Auto Brokers, and once again Pat made the entire…read moreexperience exceptional. Before coming back here, I visited several other dealerships--and as a woman shopping for a luxury car, I unfortunately dealt with a lot of salesmen who either tried to take advantage of me or completely dismissed me. Pat was the complete opposite. He was incredibly patient, respectful, and genuinely invested in helping me find the right fit. He pulled up five different luxury cars for me to test-drive--back-to-back--never once rushing me, and did it all with a smile. At one point another customer came in who was looking at a more expensive vehicle, and even then, Pat stayed focused on me and made sure my experience stayed the priority. That meant a lot. Pat is knowledgeable, honest, and someone you can trust in an industry where that can be hard to find. If you're looking for a stress-free, transparent, and actually enjoyable car-buying experience, ask for Pat. I can't recommend him and Elliott Bay Auto Brokers enough!

I have never written a review but Austin's Auto deserved it! Bill (the owner) was honest, friendly,…read moreand down to earth. He made the normally stressful process of buying a car a ton easier. Finding an honest car salesmen can be difficult so I will definitely be recommending Austin's Auto connection to friends and family!

My son's girlfriend needed a new (used) car that was reliable and safe. I happen to meet Bill and…read moreafter he explained to me his business I new he could help us with this precise. I have never used a broker before so I was very surprised when Bill found us the perfect car. With in a couple days he found exactly what we wanted and he even negotiated a lot more than we bargained for. I highly recommend Bill land his company. They really take the headache out of the car buying experience.

A guy named Buddy showed up after I called and made an appointment, he paid me cash just like they…read moresaid on the phone and towed my car from my house right after we exchanged paperwork. I would call here first, they gave me the highest price over the phone and they didn't talk rude and snooty over the phone like all the other places that answered.

From the owner: Specializing in: - Automobile Salvageread more

We were all very pleased from the moment we entered the building (& Elvis had just left...JK). The…read moreatmosphere, the Staff (+) and Shop (super Clean!) to the final fixed end!....wonderful!!!

I took my vehicle in to get detailed here and they did an okay job but I've had better done for…read moreless. There were crumbs and dust in the corners of some of the trays in the interior, the windshield had stuff stuck to it still, and paint job had places where stuff was stuck to it still, the side windows had very visible streaks from the cleaner, and the hood had waters spots which makes me think they let the vehicle air dry instead of hand drying it. I gave three stars because it wasn't a bad job. It just wasn't up to the standards I would expect for a professional detailing at the price.

We had a great experience buying our new car at Carter Subaru. Our salesman was Bill Koch and he…read morewas helpful, very knowledgeable and never pushed us into decisions. His introduction to all of the new safety technology was thorough, informative and and easy to understan.

I went to a lot of dealerships to see different options in leasing and financing. I had the best…read moreexperience here. Andrew in sales spent a lot of time going through all the different options and I never felt hurried or rushed like at other dealerships. They also got me a great end of the year leasing deal within my strict budget and everyone there took time answering all my questions. The whole process was easier than expected. I was very happy with the end result and highly recommend.

Bought a 2007 Volvo XC70 from these folks…read more Both Brian and Josh were great. Not only was the car a perfectly priced value, but I had very unconventional circumstances they were creative, engaged, and willing to work with me around. Good people. Definitely recommend.

Saw a 49 Ford online that caught my eye and reached out to Complete Automotive via email. Brian…read moreresponded quickly and we talked about the car in great detail. He was very familiar with the car and the process to get it shipped to my home in SoCal. We spoke over the phone on several occasions over a week or so and he was extremely friendly and great to talk to, answering all my questions and concerns, especially when buying a car without seeing it in person. We worked out a shipping date and the rest is history. The car is absolutely STUNNING! It runs and drives great! This will most likely be the first of several cars I'll buy from Complete Automotive! Thanks Brian!!!