Interesting experience at this Auto Zone. I lightly scuffed up my front right exterior and was looking for a scratch repair kit. The place had good traffic as two girls were being helped and then a father and a child came in looking for something. And another guy buying some cleaning product. I wandered around for a bit and then located the Turtle Wax scratch repair gel and also some microfiber sponges. Cashier rung me up quickly. As I was walking out, I saw a detailing wipe and thought maybe this might help get the scratch out. And this is when it got funny because the cashier couldn't offer any advice but decided to start guessing my ethnicity. And I was like rolling my eyes internally and thinking to myself, "I guess this is guess Vivian's ethnicity day." You dont know how many times in my life I get this and it gets super annoying after 49 years of this. One day, Im just gonna tell people to stuff it honestly. Or, better yet, start guessing back their ethnicity too. I think I watched a fun video recently showing the absurdity of it. So, his first guess is, "Korean." Nope, buddy, try again. He then says, "Oh, you're not fair skinned enough." And that was pretty annoying too. And at this point, I am like, "I get Korean a lot, but, nice try, you're wrong." He then tries again, and says, "Japanese." And I am like, "nope, you're wrong again." At this point, thank goodness, his coworker comes to help me. I ask should I try the detailing wipe, it looks promising! He says if you're vehicle is here, let's go take a look. And I said yes! And was so relieved to stop playing guess my ethnicity game and get some real help! So, we go out together and he takes a look at my scratch and then he says, "you could just get someone to buff it for you." And then also says, try the Turtle Wax you bought, that should work. Detailing wipe won't be helpful. At this point, I thanked the guy and then said to him, go tell your buddy in there, "I'm Chinese." I also wanted to add, "and you're an idiot," but I stopped myself. Some battles aren't worth my time. Like seriously people, do your job and help me with my question (thank goodness someone working here knew what was going on and trying to work) and for crying out loud, can we not play guess Vivian's ethnicity for once? I'm really tired of it, so stop being a jerk. read more

They sent me to a shop that did not do what I needed. Thought they would know that before sending me there as they are, supposedly, in the same business read more

Autozone always helpful free engine diagnostic . Visiting out of town" check engine soon light went on , stressful . Told needed new pvc value less than 3$ ( learned they get stuck too) but had new one installed . This store out of the part went to another store next day . Problem solved in toasty" phoenix June weather for return home . I trust the professional friendly help at Autozone . read more

Horrible service and I won't be coming back. I came in to have a battery checked which they replaced for me six months ago. At first he didn't seem interested in helping and things spiraled downward from there. He asked me to read the number on the battery, I told him the number and he repeated something else back to me. Checked it and said it was low but that he couldn't change it tonight it was too much trouble. He even suggested they don't work on cars like the Jnfiniti I had brought in because they are too difficult and I could speak to his manager if I wanted? Followed it up with some other rude comments and it was time to walk out. There isn't time to waste on this type of "service". read more

Employees were very knowledge and kind! Both gentleman gave me great suggestions and Thomas really went above and beyond. I don't know much about cars and he was very helpful without being condescending. Would definitelly return to this location even though it's not my closest store. read more

Got there at 7am when they were suppose to open. Kid arrived to work late. Opened the store late. I had the door rudely shut in my face telling me they're not open with a very hostile demeanor when it was past 7am. I was waiting outside the door like its first Friday trying to hope they would get their act together. All I needed was a Dorman clutch pedal bushing to be able to get back on the road. Customer service was horrible. When checking out he asked if there's an issue in a hostile tone baiting for an altercation. Was rudely cursed at over the counter until I was out of the door. Employees should be on time. This was a very rude interaction. Kids name was Alex he said. Drives a white corvette. read more

One of the staff members on the nightshift is incredibly rude, seemingly unknowledgeable, and frankly too lazy to put down his phone (guy was literally just playing on his phone the entire time I was buying and changing my lights) to process a direct exchange after the bulbs didn't work. I am within the return policy and never even left the parking lot... So anyway, I headed right back in to exchange the lights he just watched me buy and dude goes- "well, why did you buy lights that don't work..." and asked if I was going to "bring this item back damaged" and told me to "follow my heart" while buying items for my car... like what?? Also, he answered the phone and said to a customer on the phone and said "This is AutoZone, not Walmart"- not sure if he was talking to me or the person on the phone but either way I'm so annoyed and completely over this location after this level of disrespect. Please stop hiring unqualified and rude individuals for your sake and ours. He also was not in uniform and did not have his name tag on so that was weird, also. No names on the receipt but I came in February 15, 2025 at 7:45ish and it says that it was CSR number 17 register number two that is the only information I have to quantify who was rude. read more

I have come to this location a few times and Miguel is always there to help whatever I need. He is very knowledgeable, professional, and you can tell he wants to help. read more

AutoZone on Indian School just a few blocks west of 24th st. There was only a few people in the store and nobody greeted me or asked me if I need help when I walked in. This is a typical AutoZone store. I didn't notice anything great or bad. read more

Auto Zone - Auto Parts & Supplies Near Me - Phoenix, Arizona

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horrible customer service didn't help me with what I needed all I need was a simple exchange but they made it seem like I was robbing them, spoke in a rude and aggressive manner won't be coming here again read more

Thank you to Juan the manager of this location. Every time I come in he helps me. Thank you so much! Please keep this manager FOREVER!!! This time he showed me how to change a burnt out head lamp. Forever grateful. read more

Manager Mike told me that they would not take my warranty return because it did not look like the picture on his computer. He never looked at the description of the item. I returned it with original packaging. His tone was very condescending. read more

Chuck the manager at this location went above and beyond for me today. Awesome customer service. Thank you Chuck

If I could give 0 stars I would. Just had the displeasure of entering this store. On my initial entry into the store two employees was having casual conversation and didn't acknowledge me at all and the store wasn't busy or overflowing with customers. The one guy that did acknowledge me being there acted like I was bothering him because he decide to clock into work. I was having a battery issue he lets me know he can't test it I said ok he tells me I can take my battery out and have them recharge it I didn't have the proper tolls on hand to even losses the bolts so I bought a whole new battery. Keep in mind this guy is talking so low I have to keep saying huh which he is visibly upset so I also asked him about a spray that he said they offered to remove corrosion on my terminals. I asked what aisle might that be in he says 7 and walks off. He switches the batteries out he said good to go. I said thank you he didn't acknowledge me, I also said have a good day he just walked inside. That guy has some of the worst customer service I have ever experienced I didn't catch his name but he has a cleft lip and was wearing a black hoodie with pink writing that says "the gym is my psych ward" and as a veteran to have a mural outside of the store with different variants of uniform personnel is disrespectful with the type of customer service yall provided. read more

I went into this Autozone needing a break light. Chuck was so helpful!!!! He helped me replace the light, my windshield wipers AND fluid! He even gave me options regarding price and helped me have a better understanding of my vehicle! I will definitely be back at this location. read more

i want to the Indian School Road AutoZone. My car wasn't starting and Tomika (excuse spelling) checked the battery power, starter and alternator. They checked and it was under warranty, so her coworker Heath swapped the batteries, All done in about half an hour. What good service!!!!! read more

Juan and Adrian were really professional, polite and helpful. I had purchased a new battery at the autozone on 221 Camelback, but the employee there had issues with installing the new battery and was very unprofessional. Juan and Adrian were able to take out my old battery and install the new one really quickly, in about 10 mins and we're professional the entire time. They were knowledgeable as well as they used the proper tools to do the install. I'm so grateful for their help and highly recommend coming to this location. I feel at ease knowing I'll be helped by a knowledgeable team and be respected. Thank you Juan and Adrian! read more

I bough a car battery last year from autozone and I've been told it has 3 years warranty, after a year my battery died and they told me they forget to register my warranty. So they asked me to buy a new one . Please be careful doing business with Autozone. They stole my money . read more

I came into this location because it was close to my work. Brian looked up the type of windshield wiper replacement that works with my car and installed it for me. He was awesome!! read more

Cecelio (excuse misspelling) at the autozone at 2050 Indian School Rd was very considerate and helpful even with something as simple as selecting and installing a windshield wiper. Little things mean a lot and I really appreciated him. Rhonda read more

CHUCK IS THE MAN!!!!! He was outstanding and honestly made my day. He is kind, informative, and beyond patient. I was really impressed with how quickly he was able to hook me up with a new battery. Thank you again Chuck. Only going back to him from now on for all of my car stuff! read more

Chuck helped me find the right windshield wipers and took the time to help me install them! He was very kind and I would recommend this location to anyone! Thanks chuck! read more

Manger today was horrible he sees im struggling as a woman and dose not offer to help he continues to push a cart and stock while two other cashiers check out a long line his name is Juan after ten minutes he decides to get on a register and send Ty out to help shame on Juan read more

Kind guy helped me change my headlight, I came in not really knowing what I needed or how to do it, so I asked if he could help, he looked up the car model and what type of bulb I'd need, and he found it, pulled out the old one and installed the new one for me while I watched. The price is fair and the service was great. Thanks for your help! read more

Wife went in and battery was changed in no time, Brian was great. When she left the radio wouldn't work. She went back in and Paul asked what kind of car was it - Honda she said. He said you have to enter a code. My wife was at a loss so Paul went out and found the owner's manual and the radio code written by hand in it. Fixed in no time. Great job guys! read more

They are selling cheap garbage, I bought a pair of Bosch mid grade wipers for my truck and in 2 months they started to break apart and leave rubber on the windshield, I went in to ask the manager Chris in the Stuart FL location and he said that I didnt have a receipt (who keeps receipts for 2 months) that I was out of luck paying $50 for a pair of wipers. Auto Zone used to be a good place now I guess they are like most and falling apart with inferior products. I will never go there again. Jon read more

I'm so glad I found this place. My second time here and service is still excellent, everyone is super helpful I will never go anywhere else for my air filters. Juan the manager was great he assisted me in putting them on. You can tell the store is managed well everyone is happy and helpful. read more

Brian was so helpful and patient with me! He made time to help change my wiper blades which I was super thankful for because it would have taken me forever to figure it out especially because they proved to be extra difficult! Thank you Brian! read more

My boyfriend and I love to go to car washes and auto zone is our stop to pick up tire shine can. The attendant was nice and we were able to break a 20 dollar bill without a big problem but there was a little tension. Thankfully, we were able to get what we wanted and left happy. Lead with faith not by sight. Thank you, Shawna read more

Brian has to be one of the best Auto Zone sales associates we have ever encountered. We came in with an emergency engine light situation and he came out to our Jeep to diagnose the issue and knew exactly what products would be best to get us back up and running. Thankfully it was just a spark plug and coil that needed replacing. He was even kind enough to lend us a hand while we replaced the components in the parking lot outside of the store. True customer service! Thank you, Brian! Your assistance and knowledge was greatly appreciated today. read more

They were great here. I came in with a potentially dead battery because my friend had to jump start it yesterday. It lasted 5 starts, but was sputtering so I took it in concerned. I have a Honda 2013 civic. They were thorough and tested my batter juice. Assumed dead. They advised I call Honda to see if it was still in warranty. Unfortunately, I was out of the 3 year warranty. I than was advised to put in a new battery and make sure it was not the alternator draining the battery. As the associate Brian and I took my old battery out, we noticed the sticker on the battery said it was dated back to 7/15 with a 100 month warranty. Well today is 4/17 and it definitely hasn't been 100 months. Yay! We might just be in luck to still be in warranty. Currently they are charging my battery as much as possible for free, and my next stop is Right Honda! We are going to call them out on my battery still being in warranty. They definitely are thorough and can catch or solve any problem. Come to this location! read more

Car stuff is hard. Juan made car stuff easy. He took the time to figure out what it was I was needing and then took EXTRA time to put the "rims" (hubcaps) on for me. May have only been an extra 10 mins on his part, but made the whole experience for me 100% better. Definitely will be my go to place from now on read more

If you ever need to go to an auto zone I would highly recommend going to this one and asking for JUAN!! He is the store manager. He is extremely knowledgeable and beyond helpful!! I can't even express how grateful I am to him for the help he provided me. Above and beyond the rest. Thank u Juan! You are a diamond in the rough and a breath of fresh air compared to any and all other experiences I've ever had at any auto part store!! U are a life saver! Thank u thank u thank u! I will definitely be coming back for all car part needs! read more

Carlos A. was amazing. Very professional and took the time to evaluate my car battery. Will definitely be coming back to this autozone for the excellent service. read more

Needed headlights replaced, would've cost $100 at the dealer, the young dude here put them in for me at cost and saved $70. That's why I'll always come back to AZ. Thanks y'all read more

Went here and received an attitude from the guy who was helping me, might've been the manager since the other man had to receive a password for him to continue usage on the computer. Asked him if he could connect my car key to my car and said we don't do that and when I told him the last time I needed it done an Autozone did it for me he told me, "No they didn't, we don't do that here" when I said I'm from California and that an Autozone did in fact do it for me he said well we're in Arizona and we don't do that. Won't be coming back to this Autozone, there's a way to talk to customers and professionalism isn't a priority here read more

Juan C. The store manager was so helpful even when I had no idea which light bulb needed to be changed. He did everything with a smile. I will be coming back to this location for my car needs read more

Awesome service bought a battery with a 3 year warranty and they help to install it. I picked up some windshield wipers because they were toast because of the heat. I planned to put them on later because I can handle that. Once I got outside he popped them on in no time. read more

Brian and Rebecca were great helping me replace my car battery this morning! Made a crappy situation much less miserable.

If you are doing curbside pick up don't waste your time! I made a online order, I received my confirmation email for pick up. I park right in front, no customer cars around, I call to get my things only to be put on hold by the lady that answers, 5 minutes pass ,then I wait a few more, so I decide to go in I see 2 employees walking around then the lady a pops out also. I tell an employee I'm here for a curbside pickup, and that I called ,and that I was put on hold. He was like oh man. So basically don't offer something that you can't handle, especially when you are not doing anything! read more