I've purchased seven cars so far in my life, and on 3/22/18, I had BY FAR, simply the best and easiest car buying experience at the Auto X-Change in Aiea. I purchased a 2015 Lexus GS30 in (unbelievably) near perfect condition with just under 9K miles. Rather than a long story, I've decided to list many reasons why it was such an enjoyable experience.
Salesman Keith Chow
1. Personable. Keith is an all-around great guy and a very easy person to talk to, and he made the entire car buying experience actually enjoyable.
2. Professional. With years of experience in auto sales, Keith knows what he's talking about. I'm no expert, but having done my research on the car I intended to purchase, I was impressed that Keith already knew what I had learned about the car.
3. Patient. At no time did Keith pressure me into purchasing the vehicle. He allowed me to take my time examining the car at my own pace.
Manager and Finance Director Phil Wang
1. I made it known that I was a serious buyer, and he treated me like a serious buyer (just without all the pressure).
2. Professional. Phil treated me with respect. He took down what I felt was a fair offer on the car, and I genuinely felt like he would try to get me that price. (And he did!)
3. Phil patiently waited as I looked over the numbers and paperwork, and explained each item in detail.
My concluding thoughts...
1. Doc fees were fair, not overpriced.
2. Selection: with over 200 vehicles in stock, I'd imagine they have a car for practically all types of buyers.
3. Friendly staff. Keith and Phil were great to work with.
4. A steal would've been great (who doesn't want a ridiculously low price?), but I was happy that I got what I felt was a fair deal. Having previously done my research on the car (KBB market values, CARFAX, comparable searches on the same car at other dealerships), I targeted a figure between KBB's private party asking price and KBB's dealer asking price. Like any car dealership, I'm sure Auto X-Change did their homework as well, so I'm happy they didn't haggle with me.
5. On second thought, I think I got a great deal on the car...
6. I will certainly visit Keith and Phil the next time I'm looking for a car, and you should, too. read more