I Bought a brand new vehicle from a dealership. Part of the $34,000 package I bought was to have custom leather put in. The dealership uses Auto Styles to do their leather and insisted they do great work. When I consulted with the sales man, John, I showed him a design I wanted stitched in the headrest. He said it would be no problem at all! After a week, I got my car back and the leather looked great, but unfortunately the design I requested was in the complete WRONG spot and WRONG font. Okay, that's fine, mistakes happen. I was really pleasant about the error, and he handled it well. He told me he would let me know when the new piece arrives and they'd call me to bring my vehicle in. A week and a half went by and I still hadn't heard anything so I decided to phone him. He forgot to put the order in. Wow. This isn't looking so good. He assured me he put the order in immediately after we talked. TWO weeks goes by, and again, I hear nothing back. Holy shit, he forgot to call and tell me it was in. (are you fkn kidding me?) I set the appointment and asked if he can have someone either pick up or drop off my vehicle (I live exact opposite of Edmonton to their shop) I figured it's the least they could do after such terrible service. Unfortunately he "just couldn't do it". When I finally went to pick up my vehicle, let's keep in mind it's almost rush hour on yellowhead, the Hot Head in the back told me I couldn't have my keys because john wanted to talk to me, and to go wait up front. Considering it was -25, my keys would be nice to at least let my car run but he wouldn't give them to me. After 15 minutes of waiting and no sign of John, I went to the back to ask for my keys once more, and that I needed to leave, I was already going to be late for something and that I had absolutely no reason to talk to John. Mr. Hot Head refused to give me my keys, told me he would start my car for me (which he didn't) and then yelled at me to go wait for John. I was absolutely livid at this point. I am a young female, and I feel like he completely took advantage of that and WITH HELD MY PROPERTY. When John finally got to the shop, he went to grab the keys where I heard Mr. Hot Head yelling at him full force. John came up and laughed it off, put my keys on the counter and sheepishly (get ready for this, it's actually APPALLING) asked me for 100 dollars for labor. I stared at him with a smile on my face thinking it was a joke. Nope, he was dead serious. He wanted me to pay for their (several) fuck ups. I couldn't believe it! Now that makes sense why Mr. Hot Head (let's stop beating around the bush) Mr. Coke Head* wouldn't let me leave before John came back. I can't believe the series of events that took place with these bozos. The work is done well but the business side of things is mayhem. I wouldn't suggest giving them you're money. read more

AWFUL: No work ethic and disrespectful of time and effort Dealing with Jon at Auto Styles Plus Yellowhead Trail in Edmonton was a nightmare. False promises, excuse after excuse week after week for almost a year. I bought my vehicle from a dealership in 2011 with the leather already placed in the vehicle by Auto Styles Plus. One year later (2012) I noticed the leather in the back seat where the cup holders are was not sewn in properly, and the leather on the front passenger seat and the driver seat was starting to fade out and look worn beyond what it should look like. So in August of 2012 the dealership booked an appointment at the dealership for me to meet with Jon, he said he would be replacing the leather in the back (cup holder) and the two front seats. Jon gave me the run around for over a year. Making appointments and then breaking the appointment dates again and again. I finally was so stressed out that I thought "forget it". But then in February of 2015 the seats went to their ultimate worse state the leather has now cracked and broke open on the seats it looks beyond it's years, and I maintain my vehicle. I thought that I would give Auto Styles Plus one more go, and see if they could help me. Jon promised that every thing would be taken care of, when he looked at my vehicle in February of this year (2015). Then the excuses started... the company has not sent out the leather, they sent the wrong leather, I don't have all the parts, I have everything but I need to re-book again, sorry it's to busy this week, I didn't think you confirmed for today, I have it covered under warranty, wait no I didn't say I had it covered under warranty, oh no wait it is covered under warranty. Then he started to sweeten the deals for his poor work efforts I will replace all the leather in the vehicle because I wasted your time, I know someone at Ming and we will have your car detailed (cleaned) as well. It is now mid October and there is an excuse and a lie every week as to why the vehicle has not been done. The text messages that Jon sends are Obscene and are an embarrassment for the reputation of a company name.There are "accidental" personal text messages to other women. He will never call he only texts. He talked about not being able to find a girlfriend or keep a girlfriend. He has left messages about his child's mother on my phone saying that she is "useless", so inappropriate and none of my business. I have had enough, I don't believe I have ever met or dealt with such a poorly run business in my life. The sad thing is I highly doubt he would treat a male or send another male the texts and the excuses they gave to me. This business has no worth ethic or any sort of reliability. I have made a complaint into Katzkin Canada (Auto Styles leather distributor), Katzkin was very understanding about what was happening with the leather in my car. Katzkin was were unaware of how long I have had the run around with Auto Style Plus to have the leather redone. It wasn't a problem for them to cover it under warranty as soon as they heard what the issue was; however, I believe it is Auto Style Plus who do not and have not wanted to replace the leather without getting money for labor work...The same labor work that should have been done under the original warranty back in 2012. I want to be clear when I say it is not the leather manufacturers fault it is Auto Style Plus Yellowhead Trail location that is the problem. read more