I Bought a brand new vehicle from a dealership. Part of the $34,000 package I bought was to have custom leather put in. The dealership uses Auto Styles to do their leather and insisted they do great work.
When I consulted with the sales man, John, I showed him a design I wanted stitched in the headrest. He said it would be no problem at all! After a week, I got my car back and the leather looked great, but unfortunately the design I requested was in the complete WRONG spot and WRONG font.
Okay, that's fine, mistakes happen. I was really pleasant about the error, and he handled it well.
He told me he would let me know when the new piece arrives and they'd call me to bring my vehicle in.
A week and a half went by and I still hadn't heard anything so I decided to phone him.
He forgot to put the order in. Wow. This isn't looking so good. He assured me he put the order in immediately after we talked. TWO weeks goes by, and again, I hear nothing back. Holy shit, he forgot to call and tell me it was in. (are you fkn kidding me?)
I set the appointment and asked if he can have someone either pick up or drop off my vehicle (I live exact opposite of Edmonton to their shop) I figured it's the least they could do after such terrible service. Unfortunately he "just couldn't do it".
When I finally went to pick up my vehicle, let's keep in mind it's almost rush hour on yellowhead, the Hot Head in the back told me I couldn't have my keys because john wanted to talk to me, and to go wait up front. Considering it was -25, my keys would be nice to at least let my car run but he wouldn't give them to me. After 15 minutes of waiting and no sign of John, I went to the back to ask for my keys once more, and that I needed to leave, I was already going to be late for something and that I had absolutely no reason to talk to John. Mr. Hot Head refused to give me my keys, told me he would start my car for me (which he didn't) and then yelled at me to go wait for John. I was absolutely livid at this point. I am a young female, and I feel like he completely took advantage of that and WITH HELD MY PROPERTY.
When John finally got to the shop, he went to grab the keys where I heard Mr. Hot Head yelling at him full force.
John came up and laughed it off, put my keys on the counter and sheepishly (get ready for this, it's actually APPALLING) asked me for 100 dollars for labor. I stared at him with a smile on my face thinking it was a joke. Nope, he was dead serious. He wanted me to pay for their (several) fuck ups. I couldn't believe it!
Now that makes sense why Mr. Hot Head (let's stop beating around the bush) Mr. Coke Head* wouldn't let me leave before John came back.
I can't believe the series of events that took place with these bozos.
The work is done well but the business side of things is mayhem.
I wouldn't suggest giving them you're money. read more