Stopped by a little while ago for an oil change. They were upfront with me about the wait time…read morebecause of the cars I front of me. Which was fine! I was in no rush. I had no place to be on a Saturday. When it was my turn the oil change was quick. There was no pressure to buy anything. They just made me aware of some other scheduled maintenance things that I can also get done. The technicians were helpful and friendly and the place was clean!

I haven't been to a Valvolene in about 15 years since I learned to do my own oil changes, but with…read morehow busy my work schedule has gotten over the last 2 years, my poor car has been neglected, so I decided to stop in one day after work this past week for their quick, no appointment necessary service at their new Grafton location. The wait was a little long but understandable as there were 4 cars already waiting in line when I pulled in (and 2 inside the bays). When it was my turn, the staff I interacted with were all positive, friendly, knowledgeable and most importantly, professional through and through. Great group of guys working quickly and efficiently, not worried about upselling, but instead were honest and helpful with their recommendations, & not pressuring in any way. I know a thing or two about cars & they weren't bullshitting me for more money; Their recommendations were in line with what I already knew my car needed. Knowing I don't have the time to take care of my car's needs myself anymore, and based on my current experience at this location, I will definitely be coming back to Grafton's Valvolene.

Hit a pot hole. Tire ruined. Alex G and crew are amazing! Had us going on our way when others said…read morenothing until Monday. Fast, knowledgeable, extremely reasonable! Thank you guys for all the help. You saved our weekend!

I have been going to this shop for over 12 years.(Grafton WI store) Today I called to make an…read moreappointment for my wife's car (oil change). Person on the phone answered and I stated I needed a oil change for my wife's car tomorrow if possible. He said nothing but what time. I asked what was available he just kept saying what time...In a very derogatory manner. I asked if he could tell me sometimes and again all he said was what time... I will not every use your shop for anything, I will not recommend your shop to anyone and if asked I will tell whoever asked to go somewhere else. I know I am just one person and this may not mean that much to you, But in today's world this is happening way to often and I for one can not just let it go this time. I highly recommend going to another shop. Thank you and have a great day.

UPDATE 6/6/25: Take 5 Corporate resolved the issue for me by promising to mail me a check for the…read moreunapplied coupons. I brought my rating up from one star to three stars. If I do not get the check within a month, I'll report back and lower the rating again. UPDATE 6/9/25: Take 5 Corporate responded below, but it is a generic response. "Is there anything specific you could do to improve service at that location?, " was the disingenuous question. Yes, and it was all in my review. 1. Train the staff so that they are set up for success. 2. Allow them to make autonomous decisions and empower them to make corrections for a customer. This also comes with the need for increased supervision and auditing. 3. This shouldn't even need to be said, but give your staff customer service training. I am a pleasant customer and I had the f-bomb dropped on me. Can you imagine your staff would respond to someone being rude or unreasonable? I've given you plenty to go on, Take 5. The rest is up to you. Life is full of choices. REVIEW: I go to this location, store #569, regularly. Or I DID, until tonight. Never again! I had a $25 coupon. I get a full synthetic oil change. They also suggested I get the air filter changed, and the cost was $33.99, but they agreed to take something off--it ended up being $10 according to them. Fine, even though that is asinine for an air filter, I would have it done. They took my card and when the bill was $139.22, I asked about it. They said they rang the transaction but forgot to take the coupon. They claimed they at least took the $10 coupon off, but there is no indication of that on my receipt. They also said they could not cancel the transaction and re-enter it, nor could they provide a partial refund. The most ridiculous part was the question, "Is that okay?" Ummm, no. That is NOT okay, but what else could I do. So I called their corporate number and it just disconnects you. I tried leaving a message for the manager of the location in Cedarburg, but the mailbox is full. All in all, a frustrating experience. I called the shop location and asked the tech to have the manager (McKenzie) call me the next day when she was in. The tech was very nice, except that she forgot to hang up the phone before announcing to her coworker, "OMG, I f*cking hate...." I can only imagine what the end of that sentence was, but I am going to venture a guess and say it was probably aimed at ME. I have been nothing but pleasant, not demeaning anyone or ever so much as raising my voice. So I certainly did not deserve that. I never did get that call back from the manager, either.

very good and fast service I love to come to this location for all of my oil changes, the are very…read morehonest and stick to my cars due date for things such as coolant exchanges and differentials.

I was in Port Washington for business and had an issue with the tire on my rental car. This place…read morewas closest to the hotel and brought my car here. Casey and entire team was very nice, and fixed my tire. I even left my portable computer monitor on the counter and he called to let me know he had it and was going to put it away for me. If this was near my home, it would probably have disappeared. They are honest hard working team here. I would strongly recommend them! You can bring your car anywhere to have work done and it will get done. Having a team like this, moves this business up to the next level!

I visited Tires Unlimited service center for an oil change and tire rotation. The technician was…read moreknowledgeable as he answered questions I had regarding other vehicle concerns. The pricing was a couple dollars more than I paid at my last oil change at a different service station. Overall, I was satisfied with my experience at Tires Unlimited. Before having your vehicle serviced there be sure to look for any coupons out there because they don't do the courtesy of informing you. Later that evening I opened the Ozaukee Press and found I could have received FREE windshield wipers or $15 off coupon!

Oil leaking after oil change. Made up some bull sh-- story how it was the oil pan. But didn't leak…read morebefore hand. Will never come here again

Worst place ever they put oil in my washer fluid for my windshield then tried saying I did it when…read moreI watched them do it and they left the air hose on my tire, which almost blew up if it wasn't for the customer to my right saying they left it on who knows how long it would have been on there. 10/10 would not recommend unless you are very observant of what they do, I only went there bc I felt to lazy to do my own oil change idc how lazy I am after that experience ima do it myself considering they fucked everything up. I mean it's not at hard to change oil and get tire pressure to what it's supposed to be I definitely would not recommend this place EVER and they do vehicle inspections so if you have ever been to this place for that I would really consider going someplace else. If I could give this place zero I would but unfortunately that's not possible so I'll leave a one star and this review. Anyone reading this I really hope you reconsider going someplace else unless you just don't give a fuck about your car or getting to work because they will fuck everything up and then blame you so please take this as a warning

They did a great job, informing me of problem and took care of it. Friendly staff. Thank youread more

I've had my car there 3 times for service since they first opened their doors a few months ago. In…read moreeach case, I was totally satisfied with the quality of the work done. The first time, I had a coolant leak and the mechanic actually SHOWED me where it was leaking. Actually seeing the problem with my own eyes when the car was on the lift immediately made me feel that they can be trusted. They fixed that problem, did some other overdue maintenance work, and the car's been running much better now, zero problems. The only minor problem I had was that I asked for the parts to be returned to me, and they weren't. That really wasn't a big deal since my driveway isn't full of coolant spots any more. I thought the price for this repair was entirely fair. The second time was a problem that couldn't be duplicated when I was driving it while the tech was in the car with me. Ah well... They didn't charge me for that visit. The most recent visit was exceptional. I managed to get the end of a gas funnel stuck in the neck of my gas tank. This caused all kinds of problems when I'd fill up with gas at Kwik Trip. I tried to fish it out myself, but couldn't. I brought it to the dealership, and they told me they couldn't see it or get it out after allegedly scoping it out. The dealership charged me for that visit. I know they have bills to pay, so I was OK with that. On a whim, I brought it to the new Meineke (formerly Pope Autoworx). I told them what happened and that I wanted them to try to get it out, but I'd pay for an hour of time, no matter what. I told them that I wanted to save the part so I could see it. Well... THEY GOT IT OUT!!!!! The dedication, time and effort that they showed me in actually FIXING this problem impressed the hell out of me. I do my own oil changes and brake jobs, but for nearly everything else, this Meineke garage will be my first call.

This mechanic is outstanding! Agree with others who say they can ALWAYS be trusted! Great, friendly…read moreservice. We get our car serviced here all the way from Muskego--even just for oil changes! Thanks, guys!

From the owner: We are an authorized independent service center featuring ACDelco parts. We offer a full line of…read moreover 99,000 automotive parts and supplies as well as vehicle maintenance, service & repair. For more information about our line of services and a complete parts catalog please visit our website or feel free to call or come by our location anytime during business hours. ACDelco.

Been going to this site for years...must have changed hands. Terrible service & communication! Girl…read morewaves me in, not greeted as have been in the past. Didn't get any of the checks stated on the receipt...no refill of windshield wash, no tire pressure check, no other levels checked. Just the oil change for $118! I had to read how to reset my indicator. Won't be going back!

Fun crew - great service! Very fast and they were very thorough. They play good music while you…read morewait too!

Great service. Accommodating and trustworthy. They did everything they can to get us back on the…read moreroad.

I use their towing service to move a car from Grafton to my home in New Berlin. Their driver AJ was…read morecourteous and most helpful and did a excellent job providing this service.