Wrote a review on google 6 months ago, it mysteriously disappeared.. before that noticed another…read morecommenter write a negative review, theirs also "disappeared". Which makes me think this establishment can manipulate metrics to only show the positive reviews which is unscrupulous. Honestly, am amazed at all of their glowing reviews which places me as the exception.. Pls see pics of their work & zoom in. Back in 11/2024 my vehicle was parked in the parking lot by valet to which the very same valet driver while moving another customer's vehicle, hit mine in the process.. Due to the "raving reviews" I opted to take my vehicle here for body work.. Big mistake. Can't discredit their courtesy at first glance nor their congeniality.. However, when it came to picking up my vehicle & scanning it thoroughly this is where I uncovered deceit. First off, was never provided any updates or feedback leading up to me picking up my vehicle. Radio silence. I was the one reaching out inquiring about the status. If you as the reps of this establishment respond back to my post & lie & say you kept me posted throughout the duration, that's a lie. I had to establish the contact. Upon picking up my vehicle in 1/2025, forgot the guy's name, however he's the older gentlemen, he informed me my vehicle is outside & hands me over my keys. Thought that was mad odd so I said "hey, can you come out with me so we can view the work repaired together". He obliged. Note, weather was dreary & wet the day of pick up. As I'm looking around to observe if there are any discrepancies, saw them & pointed them out to the gentleman. One of which was a black scrape mark embedded in the bumper area. So, I asked if this is a "new" bumper why is there a noticeable mark? He gave me a lame response, "well , it must of got there when the tech was placing the bumper on, he may have scratched it" ok, fine.. As a result, he did return my vehicle back to the tech to "touch up" that blemish. After the touch up, it was still noticeable plus a part of the bumper was not completely pushed in so they tried to manage but failed to push it in completely. Once I arrived home, the sun was now beaming to which allowed me to perform another scan of my vehicle. It was there I discovered other issues. In their defense, they did since I was under warranty , attempted to warranty their work by remediating the flaws including me pointing out glued up sides in the crevices of the bumper. To which Azim said, "oh, that's just paint that bled over" . Any who, my vehicle was kept with them for another 2 weeks I believe. During that time, they did provide a loaner. When I picked up my vehicle, noticed papers where I store in the sun visor, rummaged through & placed on the passenger seat. The back seat area (I have leather seats) looked as if it was walked on as I saw muddy foot prints. Rude! Their aesthetic is grimy & unprofessional. Gaps still in the crevices of the bumper & fender plus the gaps between the bumper & headlight & hood, all optics. Fast forward to Feb 2025, I emailed them to showcase an image I took displaying ripples in the paint foundation. They ignored me so I sent a follow up email in March 2025 (still was ignored) informing them of that rippled paint issue as well as a bumper that is not pushed in & keeps sticking out! I contacted the 3rd party insurance that paid for the repair & that's when this establishment tried to contact me. At that point, I ignored them since I did not trust them to fix their mistakes. I instead, went to another body shop the 3rd party insurance approved. I was furious! Couldn't believe this happened to me especially since they've worked on luxury vehicles & had great results. The body shop that performed my post repairs, relayed when you lift the hood up, screws were missing, there was a huge gap between the hood & bumper. After removing the bumper, they stated the bumper was all glued up! Said , it looked like it was glued together to the Azim person & he dismissed my remarks. The hood needs a paint correction as my vehicle is not the same. I am fortunate, during my post repairs from another body shop, there are no longer gaps & glued up parts. Forgot to add, one of their employees stole my spray air freshener..

Had to replace RAV4 tail light. Fantastic service and best pricing. Done quickly while waiting…read more Very responsive, polite and easy to to work with.

I've been a customer here since 2016- I have earlier reviews.... Absolutely will never not bring my…read morevehicles here- all my family cars are serviced here and I've referred several friends. They remodeled the place kinda recently and it's all fancy, idk how I feel about that i miss the oil and grit from years past anyhoo- the service is excellent they will figure out what's wrong and won't try to clear your bank account out for it. Also even though the waiting area is great they offer shuttle service if you live nearby. I think I've been thru about 8 or so cars in the family over the last 9 years at this point so that should tell you I trust them pretty well. Yep, it's weird but.... #2025BIGBACKAPPROVED!!!!

I've been calling about my convertible top on my Mercedes but no response I guess I got to seek…read moreelsewhere

Called this guy for a family members car, the starter was replaced by him…read more Shortly after same issue, intermittent no crank , a defective starter from Autozone or Oreilly was installed Tried contacting him but never picks up, this guy does not stand behind his work, never called back, just avoiding to warranty his job, He is not A-ok, he is not a man, just a coward who avoids and runs from his problems, do not trust

Yeah this guy tried to charge 100 more for just labor than Pep boys wuoted on the whole tuneup job…read more What a joke

I have never been to a more worthless place in my entire life. I called ahead drooped of my car as…read moreinstructed and was told they did not work on my car because the other worker did not inform them I had bra my vehicle..... speechless

You won't find other mechanics like Alfonso!! Honest guy! I thought I might have transmission…read moreproblem and called Mr. Alfonso. He checked it out and found that the brake job I had done two months ago was not completely done (like the other shop told me). Alfonso got the car repaired same day at a VERY reasonable price. Next time I have car problems, if I can't drive it - I'll have it towed to get it to this shop.

Chris came straight to my apparment and worked on my car. Amazing service: great price, on time,…read morequick, and affective communication.

Chris is great! He's fixed my jeep twice now. Super honest and reliable. Ild call him for help…read moreanytime. Thanks again Chris!

Thank you Chago for your personal service on my motor! Your expertise is phenomenal and I…read moreappreciate you explaining details to me.

on 2/5/24 I left a one star review due to being unable to get my core refund back. Chago called me…read moreto resolve & noted that it took me 12 months to get my core back to him. MTZ policy is that you have 30 days to return a core. Even though I was way beyond my core return time, Chago still returned my core deposit. As I stated in the beginning- we've had No Issues with the engine we received. We will purchase in the future. MTZ cares about their customers!

I had to conduct my business with Kacals from a different state but when I from the moment that I…read morecalled to advise them that my car was arriving via a tow truck, their communication was professional, friendly, and great. I communicated with Miguel, as he was the advisor who was overseeing my service. I believe that their service recommendations were honest and direct. They also provided transportation for my family in Houston to pick the vehicle up upon completion. I hope to never need them again, but if I do; they'll be my first contact for service in Houston.

Friendly service. Took our 2017 Ford F250 6.2 in for diagnostics for intermittently misfiring…read more Diagnostics = $222, but I don't think we can afford to pay $4,778 to replace spark plugs, wires and coils. Quoted $2,118 just for coils (parts costs). Quoted over $2,000 for a partial tune-up (2 coils). I found the parts online, 8 coils, 16 spark plugs, wires for $192-$550(performance). I can have it done at the dealership for far less or I can do it myself! Median range for this job is way less. I guess you could use them for diagnostics. Feel like Kacal's is way overcharging.