Worst costumer service ever I'll never go back there if you in for rude attitude and your car to be there forever then go ahead I was there for an alignment my car was never touched until after I demanded to be given back to me that was one hour and a half after I got there and they denied read more

Firestone Complete Auto Care - Tires Near Me - Houston, Texas

Please go to another Firestone with a better rating that respects its customers. Did not even attempt to contact me when my service was finished the day before and lied to me and said they did try (they did not). Asked for a tire to be put on a car, something that takes less than ten minutes, and ended up taking an hour because the worker put the tire on wrong? read more

The gentleman who served me after I bought tires there and had to have them checked out with the extra mile for me. He made sure to let me know when I call AAA, they actually overinflated my tires and I could've had a blowout. I am so very grateful. read more

This is hands down my favorite auto repair shop. The staff is super friendly, helpful, and always take the time to explain things in a way that makes sense. They give honest advice and never try to upswell me on anything unnecessary. It's rare to find a place where you feel like you're being treated like a person nowadays, I highly recommend this shop to anyone looking for friendly and knowledgeable service! read more

Thank you, Javier and Andrew, for your excellent customer service. I am very grateful for your patience.

Arrived early, appointment was for 1130. Waiting room was not packed yet it took over an hour and a half just for a simple inspection. Staff was friendly, they had hand sanitizer in the waiting room and tv to watch. Place is fairly clean but I feel like if you have an appointment for an inspection, there shouldn't be any reason why you wait over an hour and a half. Will go elsewhere next time. read more

Firestone Complete Auto Care - Tires Near Me - Houston, Texas

Had an appointment at 11:00 AM for break inspection. Made it there at 10:44 AM. It took 2 hours and 30 minutes to complete break inspection. And another 3 hours to replace rear rotors. WILL read more

Firestone Complete Auto Care - Inside of business. The part from my tire rim that was broken. - Tires Near Me - Houston, Texas

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Writing this as I've sat in lobby after 6 hours, I was the first one here today and have watched multiple people leave infront of me, this usually wouldn't be an issue but they've had my car for THREE days now. Below average customer service; this is one of the worst firestones I have been to in my entire life. read more

This place is so unprofessional and such a waste of time coming here I had an appointment for a simple alignment at 3pm, they told me to come back to pick it up at 5, ok fine... Then l came back at 5 like they told me to get my truck and turns out that they haven't even started on my truck yet Please save yourself some time and go somewhere else!!! read more

Buyers Beware! This Firestone branch exhibits a complete lack of professionalism. They turned a simple tire warranty issue into a two day ordeal. Save yourself the headache and go elsewhere ! read more

I will never come near here again. The first day was fine enough when the manager Javier ordered me nee tires but they did not tell me they did not have the rim so I had to go pick one up from the junkyard and that added another day to the repair. I thought they would have had more foresight to let me know that since I told them I had a blowout on highway 59. The next day I brought the rim back and all they had to do was replace the tire. Simple enough but it was made into a huge ideal by the lady manager there. The tech replaced the tire and then just left the car there. I asked the lady manager if we could settle up since the job was done and she told me not to talk to the tech even though I was talking to her. She continued to chastise me and said "you are rude and disrespectful". I took offense to this and asked her to cite an example of my behavior that would prove that. She then said "that's just how y'all are - you act like you're nice but you hide behind your manners." She was even so petty as not to show my the price of the repair before asking me to swipe my card. She told me to have a god day and I told her I would wish her one but it would be impossible for her. Walk if you have to, this place is terrible. read more

I've been coming to this FS location for several years. It was close to my former residence but now I drive across town to that location because I like it so much. I have always had a courteous and professional experience with their team. My latest visit was for 4 new tires on my SUV. I worked with the manager to find the appropriate tires and he provided options for payment and financing. Got a more than fair price with warranty, lifetime rotation and balancing. Financed cause its 6 months interest free. Will continue to bring my car there for all maintenance and tires. read more

Michael Jimenez did my oil change and replaced my tire. I appreciate his transparency and urgency in ensuring I was back on the road. Michael's showed professionalism and grace during my visit. For this, I will refer a friend and return for my next car service. Thank you. -Dari read more

I agree with all of the others that appointments don't matter here. They get to you when they get to you like all the walk-ins. I wasted 20 minutes after my appointment time, but decided that it wasn't worth it. There are too many other places that I can go to. I really don't appreciate having my time wasted. read more

Their price isn't the cheapest but their service is pretty good. I needed to get on the road fast and they were a lifesaver when I had to fix a tire with a bubble before I headed to Dallas. I got two new shoes (tires) for my girl La'Rain (my car). They realigned the tires and fix my girl up quick so I could hit the road which I appreciate cause I was in a rush. The guy who checked me out also did his best to get me the cheapest price they could offer by removing unnecessary service fees. Now my girl's feet look real fresh read more

Firestone Complete Auto Care - Tires Near Me - Houston, Texas

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Long post, in short I do not recommend this location and would give zero stars if possible. I've been a customer at Firestone on Harrisburg for a long time , I've always had good experiences up until about a year ago, the service has definitely gone down hill. I'll start off by saying the front desk staff do not have good customer services skills , especially Javier who is extremely rude and condescending. I've always been able to look past the rude customer service because they at least did a good job on my car but not anymore because the work they are now doing is terrible. My first bad experience was about a year ago. I took my car in because the steering wheel was hard to turn and was making a rubbing noise. I asked if they could put power steering fluid in my car and they said they couldn't but they would diagnose it and let me know what the problem is. When I picked up my car they said it was the rack and pinion so I paid a lot of money and changed it . When I got the car back the car was still doing the same thing and they said they didn't know why. I took it to the dealership and guess what it was the power steering fluid that was low ! There was no need to change the rack and pinion , they said they would check the fluid and they obviously didn't! I took the loss and moved on . My second bad experience was a few months ago my car steering wheel was shaking slightly so I took the car in and they said it was the engine mounts that needed to be replaced . Having had the past bad experience I got a second opinion and it was that my tire that had a ball , once I changed the tire no more shaking! My third bad experience was just a month ago, I have a lifetime alignment program with Firestone so I figured they couldn't mess up an alignment I can take it in for that, I was wrong . Before I took the car in for an alignment I had changed most of the front suspension parts such as the control arms and tire rods . When I picked the car up from the mechanic who changed the parts the car was running fine. When I picked up the car from Firestone after the alignment there was a really bad shaking noise coming from the right front wheel of the car . I took the car back to Firestone and they said they didn't tighten the wheel lock all the way and that was what the noise was . I picked up the car and the noise was still there! I took the car back a third time and they said it was a problem with the parts I had recently changed . I took the car back to the mechanic who changed the suspension parts and he said that Firestone left a lot of parts loose, he tighten them and the car stopped making the noise . I took the car back to Firestone because my car was pulling to the right and the steering wheel was not centered . When I picked up my car they didn't say anything so I asked if the car was running better and they said yes that multiple technicians check it and it's running straight . I drove off and the car is still pulling to the right and is steering wheel is still not aligned ! And to top it off once of the technicians left his phone number in my car , he should focus on his job and actually fix my car instead of leaving his number! I've given up on this location and will never go back. Unless you only need tires I would say stay away from this location ! It just might end up costing you more time and money than what is actually needed! They obviously cannot diagnose any car issues ! read more

Cold night and dark out in my way home from work... my tire light came in and not sure if it's because of the cold or if I caught a Nail.. I called these guys and they happened to be open till 7. They checked my tires and advised that only one was low and explained that it is normal to happen when the weather gets cold.. i asked how much and he said no charge.. needless to say I was blown away and will be coming back. read more

I spoke with a guy named Carlos first I was the only guy in line calling for a ride the guy hollered at me. I had an appointment for 8 he told me it would 10am before I could get my service I need a wheel alignment. I will never go back read more

I booked an appointment for 8 am just for them to tell me that appointments dont matter and I would still have to wait behind the six walk ins, this literally makes no fucking sense why have appointments then? Very unprofessional staff. Also I called other Firestone's and they said appointments come first! read more

horrible horrible service. took 2.5 hours for an oil change and 1 tire replacement. tech sat on top of engine bay for at least 30 minutes topping car off with oil. as soon as i walked in lobby waited to be attended for 5 minutes since salesman was busy talking about nonsense with another employee.. DO NOT RECOMMEND. read more

Be careful. My 21 year old daughter went in for front breaks replacement and they quoted her $469 after a 40% off coupon. The average price for her car is half of that. read more

Don't Come Here. I'm Not Into Changing The Brand Of My Tires. I'm More Interested In Getting A Quote For The Tires That I Was Wanting. You're Able To Order, Right? Next Day? That Does Not Seem Logical With Houston Being The 3rd Largest City. Someone Has The Tire That I Want! Today, Not Tomorrow. Anyway, I'll Pass. I've To Find A Tire. Ok, TY, Boss. read more

There is no point in making an appointment here because it doesn't even matter! Was one of the first people here and other people are still leaving before me! Waiting over 2.5 hours for an oil change?? What was the point of making an early appointment read more

Management very friendly and takes time to explain all repairs thoroughly. Have been to other firestones in Houston but like this location for friendliness and speed. read more

I strongly urge everyone to stay far away from this Firestone location. I was ready to get all new brakes and thought Firestone was the place to go. I was so wrong. Long story short, they incorrectly installed the brakes such that the brake pads continued to be in contact with the rotor while in motion. I have been back to this location five times in the past two weeks. First, I had a cv axel boot replaced and noticed a popping sound when turning. They overlooked a part of the repair and fixed it. Pop gone. Then, I started to hear squeaking from my wheels in motion in addition to squeaky brakes. I understand new brakes take around 500-700 miles for the squeak to disappear. However, your brakes should never squeak while in motion (bakes not engaged). Four visits later and a wheel bearing replacement that I'm now thinking was NOT necessary, they fixed the brakes. I had to contact their corporate office for them to take me seriously that yes, the brakes were the issue. Just today, they had their most experienced technician ride with me to listen for the sound they claimed they never heard. Jose, who was actually very helpful, definitely heard the very noticeable squeak and knew EXACTLY what to do and he fixed it. No more squeak. Driving back to work I carefully went over a speed bump and I heard a loud metal rattling sound. They must have left something loose but I have finally had enough: I will never, ever return to this perpetual shop of costly problems. Please find another shop that will do the work right the first time. On the positive side they are friendly, but friendly isn't going to fix my car. read more

Bad customer service! Will close my account and stop doing business with this company. Business hours say they close at 7PM! I arrived at 6pm and pretty much told me they couldn't repair my flat because they were booked, if that's the case then get more help and change your business hours.. Don't say you close at 7pm and can't attend me at 6pm!! I spoke to Javier the store manager and didn't get no where with him! I will make sure corporate knows my experience at this sorry location! read more