Could use better customer service but if you have simple needs, this place can get the job done.read more

Dad referred me for an alignment on 07 Chevy Avalanche. I was the only customer at 9AM...YAAY!…read moreManager stated $40 for diagnostic & if no problems then $80 total. I agreed. Called my dad to let him know everything was all set! My dad asked to speak with the manager & verify that I purchased a front & rear alignment. Now, the manager is reluctant. Then...the mechanic begins yelling at me with a wrench in his hands, "look lady it's either $40 or $80 we not talking to no one because "YOU PEOPLE" don't wanna pay." Immediately, I had them to put my truck down, paid the $40 fee that the mechanic cohersed me out of by refusing to lower my truck. Now, the manager tried to get me to stay & I declined. YES, I LOST $40 in 10 minutes.... I took my business to Axle & Wheel Aligning Company off of Ritchie Road. Gladly paid $20 more AND GAINED a 40 min wait time, a mechanic that greeted me with respect, cup of coffee & a "get it right the 1st time attitude" and peace of mind. Moral of the story....you get what you pay for. MY DAD & I will gladly pass by 5710 Telephone Rd on the way to Axle & Wheel Alignment Company, EVERYTIME. They don't have PTSD over $40, that "OUR PEOPLE" never caused. I do not recommend for service.

I arrived at this auto center early in the morning to be told 2hrs later that I would need an…read moreappointment in order to be seen since they were so busy. To my surprise i made an appointment that same day at 4 since they were "so busy" in which i showed up on time and was told that they only had one mechanic. I asked Gilbert to check the tire and stem valve in which he replied we don't have your size tire. Gilbert didn't even allow the mechanic to check my car before coming up with a diagnosis that it was my tire. He then referred me to Almeda and couldn't even give me the address to the Walmart. DONT COME HERE, they will just waste your time.

I would like to leave a review on the automotive department, at Walmart 2391 S Wayside, Houston Tx,…read more77023, bout how Mr Gene took care of me this morning, 10/14/2024. I drove in to have my oil changed, and apparently I needed an appointment, but I was desperate. my oil light was flashing and any flashing lights on my dash I get very anxious, so I believe he could see that in my face. I let him know the sound my car made and he asked if he could check my oil level so he could add some if needed and it wouldn't be until 10:30-11 am I could make an appointment. so I said ok let's do that. so I felt like I could breathe again. He checked and it was dry , he even looked up my car and gave me the kind of oil I used to top me off with until I can get it changed. I went in the store to buy the oil and he came and let me know his oil tec can change it now I didn't have to wait after all he could do the appointment and my car at the same time and so I said yes thank you Lord!!!! and Mr Gene!!! so of course I wanted to tip him , I don't know for his kindness. he could have made me wait I didn't have the appointment but I believe he saw that desperation in this girlies face and I appreciate people who go beyond there comfort zone to make someone's day so I say God bless him and his tec for easing my mind and making my day it could have been worse. Thank you Mr Gene for your outstanding customer service to this nervous old lady!!!! Hope you have a wonderful day!!! see you in 3 months young man. By the way he didn't take my money for the tip he said no thank you I was doing my job , I'm the manager here I would appreciate a review!!! And so here I am !!! This is the first review I have ever done!!!!

Loved at first, but the love faded after he the got snappy with a friend of my simply admiring a…read morecar, it was a GTFO the way moment that I said you know. I'v spent 15grand with you. Your done.

This company and the owner is completely dishonest. Completely…read more I took my car to Mike many many years ago for a prebuy. During that encounter, I will NEVER forget how disrespectfully he spoke to his mother who was at the counter helping him run his business. After moving back to Houston and desperately looking for a trustworthy TDi mechanic, I decided to give him another try. It was a huge mistake. Mysteriously, Mike and team said my car had an issue with the immobilizer and would not run. I happen to know quite a bit about these cars. So I played along, waiting for Mike to fix the "issue" with the car. Days of waiting for them to get the work done became weeks. And weeks became months. Frustrated, I found reputable people online who repair the clusters from these cars. They go on to tell me that Mike is lying because the year and model of my car make what he claims the issue to be impossible. I called literally every week for an update and got the same answer "Mike isn't around, can I take a message?" Never did I get a call back. Never did I get a reply to my emails. So, after six months I had the car towed across Houston to another shop, and intentionally didn't tell them about what Mike had said. A few hours after it was towed there they call me and we're very confused. The shop owner literally said "there's nothing wrong with this car." He programmed the keys (which I could have done myself) and it ran perfectly. There was and is no issue with the immobilizer. There is and was no issue with the speedometer cluster. I've now been driving it for about a year without a single problem. Mike is dishonest. The guy who answers the phone for Mike and lies for him is dishonest. And, who talks to their mother that way? 2008 and I'll never forget what I saw from a grown man on that day. I was warned, and now you have been, too. Let me clarify a few things here just so there's nothing left for interpretation. As the business owner states I did not "finally" pick up my vehicle. You never fixed my vehicle. You never answered or returned my calls You never replied to my emails (photos of which I'll upload here for future prospective customers to see). If you didn't reply all you have to do is post those photos.... But you never did. So, after you failing to be able to program keys to a car, again something I've done myself to VW's, another shop did it in under an hour. You just didn't care and you made no effort to communicate with me at all. Ever.

They were very friendly and didn't take long to get the work done I would definitely come back…read moreagain!

Worst service ever they don't know how to do alignment right truck came in good good out badread more

Great folks I've worked with now servicing my rental fleet for over a year - top notch and…read moreaffordable

Belt broke while on I45, pulled off Highway and saw Firestone..pulled in and they were able to get…read moreme back on road. They were great at helping me understand what was going on. Trust, Honesty highly recommend this place!

These men offered great quality service for my boyfriend & I's vehicle with a reasonable price and…read moregreat time limit! They definitely looked out for us, we will be coming here more often.

From the owner: We fix all car in good price And we have a best oil with…read moregood price Official staion for state inspection All breaks work Good electrical engineering Heavy and light mechanical Detail car

I had to conduct my business with Kacals from a different state but when I from the moment that I…read morecalled to advise them that my car was arriving via a tow truck, their communication was professional, friendly, and great. I communicated with Miguel, as he was the advisor who was overseeing my service. I believe that their service recommendations were honest and direct. They also provided transportation for my family in Houston to pick the vehicle up upon completion. I hope to never need them again, but if I do; they'll be my first contact for service in Houston.

Friendly service. Took our 2017 Ford F250 6.2 in for diagnostics for intermittently misfiring…read more Diagnostics = $222, but I don't think we can afford to pay $4,778 to replace spark plugs, wires and coils. Quoted $2,118 just for coils (parts costs). Quoted over $2,000 for a partial tune-up (2 coils). I found the parts online, 8 coils, 16 spark plugs, wires for $192-$550(performance). I can have it done at the dealership for far less or I can do it myself! Median range for this job is way less. I guess you could use them for diagnostics. Feel like Kacal's is way overcharging.

I love these guys. There's not too many honest mechanics out here, but these guys value customer…read moreservice and are very loyal to their customers and help to the best of their capabilities. If you wanna find a trusted mechanic here in Houston that knows how to do anything with your vehicle these are the guys to go to.

Let me Express myself clearly here…read more This is the Express Auto located on Telephone, and they do garage type stuff and also have a gas station and what not - and it's pretty useful in this part of town and definitely has lower prices than most.

I brought in my car the first time to have my brakes looked at and they told me what needed to be…read moredone so I had it done and it came with a warranty and my brakes acted up a again so I went in to Monkey Mug to have them look at them and it was covered by warranty so now know I come them to get fixed if I can't go to dealership and they take really take care of there customers and make sure you are comfortable while you are there if you choose to wait in waiting area Thank You Alberto Delacerda

It's easy to find almost anything and any service you need on the internet. What's hard to find is…read morea business that cares about its customers and their property. We found that level of service and care in your team at Monkey Mug Performance. You understood how important that first vehicle is to a teen. When things go wrong with that vehicle, the teen is devastated. But you understood our challenge and worked diligently to help us and to rebuild our son's confidence in his "old Jeep." We really appreciate all you did. Thanks for going above and beyond.

I recently took my vehicle to AnA Tire & Automotive and had a great experience from start to…read morefinish. The staff was professional, friendly, and took the time to explain everything clearly without any pressure or upselling. They diagnosed the issue quickly, completed the repairs in a timely manner, and kept me updated throughout the process. The pricing was fair, the work was done right the first time, and the customer service exceeded my expectations. It's hard to find an honest and reliable auto shop these days, but AnA Tire & Automotive definitely earned my trust. I'll be returning for future maintenance and repairs and would highly recommend them to anyone looking for quality automotive service. Thanks again to the team for making the process smooth and stress-free!

i was charged $60.00 for an inspection. i did not ask for an inspection; i went in for an alignment.read more