1. J&I Automotive

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Pasadena , TX

J&I Automotive

4.5 (31 reviews)
Open • 8:00 am - 6:00 pm

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Response time

2 hours

Response rate

100%

Services - J&I Automotive

Auto engine repair

J&I Automotive Photos

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Recommended Reviews - J&I Automotive

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3 months ago

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3 years ago

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1 year ago

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11 months ago

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1 year ago

Highly recommend. Excellent service, reasonable price, great communication, no notes. Five stars.

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2 years ago

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4 years ago

Business owner information

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Rafael G.

Helpful 1
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2 years ago

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2 years ago

Super nice guy and his assistants as well. His business card is a poker chip. Very professional even with a unusual part.

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5 years ago

Helpful 1
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3 years ago

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Rafael G.

Thank you! We appreciate your business.

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5 years ago

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Rafael G.

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2 years ago

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Rafael G.

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7 years ago

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Rafael G.

Helpful 1
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4 years ago

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7 years ago

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Rafael G.

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5 years ago

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7 years ago

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6 years ago

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3 years ago

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Rafael G.

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3 years ago

Rafael once again fixed my truck for a reasonable price and was very quick in his responses. Awesome mechanic

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Rafael G.

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7 years ago

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Rafael G.

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7 years ago

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Rafael G.

Helpful 1
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7 years ago

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Rafael G.

Helpful 1
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4 years ago

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7 years ago

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Rafael G.

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6 years ago

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5 years ago

Amazing service, very honest with their work and will tell you what is wrong with your vehicle and give you a price.

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7 years ago

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Rafael G.

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6 years ago

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7 years ago

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Ask the Community - J&I Automotive

Does he work on vw? Volkswagen Eos?

No.

How much does he charge to replace a battery?

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Review Highlights - J&I Automotive

“Rafael is 100% honest with his work and giving you a break down of issues before any work is performed.”

Mentioned in 8 reviews

Read more highlights

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Jiffy Lube

Jiffy Lube

(31 reviews)

Genoa

I don't often review auto shops, but for me this was worth a mention. I had to take my car in for…read morean oil change and I needed some brake work, and this spot was convenient. I've been here before with hit or miss service, but it appears they have upped their game, and I was more than pleasantly surprised The staff was friendly when greeting me, opened my door with a smile, and ushered me to the lobby where they had waters, a restroom etc. they almost immediately came in and gave me options in layman's terms and with no pressuring or "scamming" tone. There are windows where you can see your car, the workers, and everything is transparent. In the last k could see employees acting unprofessional, but everyone working this day was efficient, professional, and highly skilled At checkout I presented a coupon, but it was no longer valid. The staff member quickly looked up a discount code on their computer and marked my service down to more than I was going to get with my coupon. I was going to have to comeback for additional work an they quoted me, offered an additional discount, and quoted me an approximate time The services were provided in a skillful and timely manner for an affordable price. Again, I don't usually have a reason to report service at an auto shop, but I feel like the staff here treated me like a valued customer, and I really appreciated it. Some tips: Look online for valid coupons to use on oil changes and/or other services. If you don't want to wait in their lobby you can walk next door to the CVS to browse while you wait. If they need to do additional work and you're hesitant they will often try to offer some sort of discount, and it never hurts to ask if they are aware of any deals or promotions Cheers!!

Pulled into Jiffy Lube and these guys were on point. Super friendly, knew their stuff, and didn't…read moretry to upsell me on a bunch of nonsense. Just straight-up service, quick and smooth. They explained everything clearly and had me out of there fast. Respect to the crew--this is how it should be.

Pennzoil Ten Minutes Lube - Old filter cap with filter remnants - they wanted to put this back on the truck on top of a new filter.

Pennzoil Ten Minutes Lube

(3 reviews)

Edit 5/13/17 - I requested a chargeback for this oil change and after an investigation it was…read moreapproved. Just wanted to share to ensure to readers that my review was honest and justified. First impressions are not always correct. The shop is clean and the staff is initially friendly, but if a problem arises, beware. On Friday, 4/28/17, I brought my 2005 F250 in for a "10 minute," $112 oil change. I just bought this truck and this was my first oil change. Sorry for the following novel... While waiting, the shop manager came up to me with the filter from my truck and asked me if it was a one-piece filter and cap. I told him I didn't know and called PSP Diesel to ask them, and they said the filter should come out of the cap, but that it was possibly a one-piece filter/cap combo. I relayed this info to the manager who assured me he could get the filter out of the cap. Fast forward ten minutes of him tearing the assembly apart with a screw driver, and I had a broken filter/cap assembly and an immobilized truck. The manager then tried to tell me it would be totally fine to RE-USE the broken cap with old filter remnants still attached, and seat it on top of a new filter. That is obviously not okay if you care about your motor, so I refused. He told me I'd have to get a new cap if I didn't want to use the old one. I had to walk down the road to AutoZone and purchase a new cap for the filter housing for $30. At this point I was very frustrated and questioning their knowledge but remained polite and respectful. The new cap solved the problem, but at this point it'd been over an hour and I was sweating through my nice clothes that I was wearing to the engagement that we were now very late for. At checkout, I requested some sort of discount for the inconvenience and was told that this was not an option. On Monday, I decided to try to contact the owner of the shop. I called and politely requested the owner's info, which I guess infuriated the general manager who answered the phone. The conversation (and two that followed after being hung up on) quickly deteriorated. I was called a liar, yelled at, cursed at, blamed for not bringing the right cap (how was I to know? I don't change oil for a living and this was the first oil change), was literally told that I am not valued as a customer ("we care about customers, just not people like you"), was told that "10 Minute Oil Change" was just a name and they don't actually change oil in ten minutes, and was told that I was inconveniencing them and wasting their time because they were busy and had people to train. Not once did they admit that they made a mistake - the blame was squarely on my shoulders. He said the guy who changed my oil has been there for ten years and knows all about these filters...then why did he have to come ask the customer what kind of filter it was? Why did he rip the filter out of what was (in retrospect) clearly a one-piece assembly? Why didn't he tell me that it was a one-piece assembly that they didn't carry so that I could DRIVE the truck elsewhere to find one? Instead, he immobilized my vehicle, then left me to figure out a solution while he changed the oil in other customers' vehicles. I was clearly not a priority in any way, but getting my money sure was. The manager also blatantly refused to give me the owner's contact info and later claimed he WAS the owner. During this "conversation" I kept my composure aside from questioning how he gets business when he talks to dissatisfied customers so hatefully, and I politely suggested that he and his shop manager take a customer service seminar. I am frankly shocked at the customer service I received. I extremely rarely write bad reviews, but this was just too much to let go. I go out of my way to be kind to people, and I understand mistakes happen. Most people would have blown a gasket at the thought of having to walk to an auto parts store, but I politely obliged, naively thinking that the inconvenience would somehow be rectified. I didn't mind paying for the cap. I would've paid THEM for the cap if they had it, but they casually shrugged their shoulders and left it up to me to fix their mistake. I didn't mind paying for the oil that I did indeed receive. What I wanted a discount for was the poor service - I waited over an hour and had to walk to go find parts. Just all around not cool, and I really got treated horribly when I kindly and respectfully asked for the situation to be fixed. I will absolutely never use Pennzoil again.

Love getting my oil change here, only had a problem once. It was fixed immediately. I got charged…read moreon my bank a different amount than what my receipt said. I called and they told me to bring in my receipt and my bank statement. It was fixed right away. Very friendly staff. Manager is great.

Kwik Kar Lube and Tune - Waiting area.

Kwik Kar Lube and Tune

(32 reviews)

Genoa

I needed to get my car inspected since end of November and with everything else going on right…read morebefore Christmas, it's taken me a while to get it done. When I see the "State Inspection Sticker" at the Kwik Kar center on my way home from school. I pull right in! I was even more pleased when the attendant told me it would only be 15-20 minutes! The guy went to work and I took a seat. I was surprised when the cashier told me he wanted to talk to me in the bay. I walked over there and he told me that my car wouldn't pass the inspection with a brake light out but he could replace the bulb. Ok, no problem. So I went to sit back down. Once again they call me out there.... This time he figured out that it wasn't the bulb but the wiring that was out. He couldn't fix that but he agreed to "rig it" so it would pass. Yippee! He even took the time to show me the casing that was slipping so I would know what needed replacing later. That should only take another month for me to do!! All in all it ended up taking 45 minutes, but they only charged me for the inspection and I rolled away with my nice shiny new sticker! Now when I get pulled over for talking on my cell while driving, at least I won't get a ticket for expired tags lol

Being seeing some updated recent reviews of this place. They reference caring well for female…read morecustomers. I'll remind you they did not take care of my wife. I wonder if they only care for certain females. I wonder why Juan did not want to help my wife. Beware.

Valvoline Instant Oil Change

Valvoline Instant Oil Change

(15 reviews)

I had a very concerning experience at Valvoline…read more I went to my usual people to do my oil change instead of Valvoline this past Saturday, even though my last service was just 5,000 miles ago. During this visit, I was informed that my oil cap had been left completely loose from the previous service--so loose it could be unscrewed by hand. As a result, my vehicle had little to no oil, which likely triggered my check engine light and could have caused serious engine damage. That alone is unacceptable and raises major concerns about the quality of work being done. On top of that, I experienced aggressive upselling. I mentioned possibly returning later for windshield wipers, but the employee repeatedly pressured me into purchasing them on the spot. After agreeing, the installation was done incorrectly and resulted in my wipers being bent. I was then told I would need to go to AutoZone to buy additional parts just to get them functioning properly. So not only did I spend over $100-$200 on something I could have handled myself for much less, but I also left with damaged equipment and another problem to fix. This experience showed a lack of care, professionalism, and accountability. Customers trust places like this to perform basic services correctly and not create bigger issues. I strongly urge management to address these problems before more vehicles are put at risk.

Got an oil change at this location back In February. I now currently have an oil leak coming from…read moremy drain plug. Upon inspecting the reason for the leak. my drain plug was loose and with visible signs of lock tight being applied to the plug. Attempted to tighten the plug some more myself to stop the oil leak but come to find out the threads are striped on either the pan or the plug and will not tighten down which is most likely why the lock tight was applied. Very dissatisfied and disappointed about the quality of work performed.

J&I Automotive - autorepair - Updated October 2026

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