Chris went above & beyond to expedite my glass repair. All the employees I dealt with were great…read more Why look any further?

Before you have work done with them, I challenge you to try to get a hold of a person in their…read moreoffice. When you can't do it, ask yourself what kind of service you will get if there is any kind of problem. My insurance company's estimate assumed that Safelite would replace the rear windshield. I didn't know one glass vendor from another, so I was fine with that. Safelite told my body shop that they would need to do their work before any of the body shop's work could take place but they couldn't give an appointment for 2 weeks. So the car sat. When Safelite showed up at the body shop to do the work, they said they couldn't do it because I hadn't paid my deductible in advance. This was the first I had heard of that. In fact, I thought my deductible was going to the body shop. The technician from Safelite called me to ask for a credit card, but I didn't get the message until later in the day and, by then, he was busy with his other jobs. At that point, I started to have more questions about how payment would work because my insurance company had given me the full money for the repair and said I would need to pay the body shop and Safelite directly (as opposed to the vendors billing the insurance company, the way they normally do). I wanted to get an actual estimate from Safelite of the full amount I would need to pay them (to make sure it matched what my body shop said my insurance adjustor said it should cost). I tried for hours and hours to reach a person who worked in the Stamford office. It became a kind of game. Couldn't be done. I managed to find some phone numbers that rang and rang, with no place to leave a message. Best I could do. There was no way to talk to a person. Then I started reading the reviews of poor service, and I cancelled. The reviews say that when the service was poor, people were stuck. I ended up using the glass vendor that my body shop normally works with and whom they trust. It was $130 more and worth it. If I had gone that way in the beginning, my car could have been fixed in 3 days. (I do want to mention that Safelite's technician who left the voicemail (and would have been the person working on my car, if I had paid the deductible) was very nice. When I called him back, he answered and was as helpful as he could be, but he, obviously, couldn't help with billing questions and he didn't know if he would be assigned my car again if I rescheduled. I needed to talk to someone in the office for billing, and Safelite has purposely made that next to impossible.)

I met Austin Willert on Nextdoor when I requested who to call to fix our window. He offered to find…read moreout why the window fell inside the door panel, for free. He discovered both clips had broken. But the window wasn't. He was prepared and brought a window with him to replace ours. As it was, someone had put the wrong window into the right box. Then Austin did something we never would have expected, he traveled 45 miles to get the right one. He kept in touch, off and on. Within one day, he came back and installed it. He also went above and beyond, and cleaned the window. All of this only cost us $280.30. Glass Advantage didn't call us until the next day and quoted us $300 and something. If we ever need a window replaced again, we're calling Austin as he gave us his business card. Not only did we appreciate his fast service, but that he was very personable with us old folks.

I cannot say enough great things about Precision Auto Glass. From start to finish, the entire…read moreexperience was absolutely top tier. The fact that they came directly to me made everything so convenient. No waiting around at a shop, no rearranging my schedule. They showed up on time, fully prepared, and got right to work. The workmanship was flawless. You can immediately tell they take pride in what they do. They used OEM BMW parts, which gave me complete confidence in the quality of the repair, and they were completely transparent about everything. They also walked me through backup options in case my insurance didn't approve OEM, which I really appreciated. No pressure, just honest and knowledgeable guidance. Communication throughout the process was outstanding. I was kept informed and updated the whole time, which made the experience stress free. What truly impressed me were the finishing touches. After completing the job, they vacuumed the interior and cleaned all the glass, leaving my car looking better than before. That level of care speaks volumes about their professionalism. If you want amazing workmanship, clear communication, and the convenience of true mobile service, Precision Auto Glass is the company to call. An outstanding experience all around. Highly recommend.

I got a full tint, and color change wrap in matte black. The service there was amazing and top…read morenotch. the price was more than fair and felt like i got a bang for my buck. Vincent was a pleasure to deal with and worked With me in every aspect of the process

I had full-body XPEL STEALTH PPF installed on my BMW M3 at Tint World Norwalk in January 2025 for…read moreapproximately $5,000. Unfortunately, my experience afterward has been extremely disappointing. Over time, widespread white swirls/clouding became visible across multiple areas of the PPF, including the roof, trunk, and doors. There were also visible marks on the windows and taillights. I brought the issue back to Tint World and was initially told that the vehicle required a special filtered wash. Later, I was told the problem was likely caused by chemical contamination. Tint World had also applied a ceramic coating to the vehicle in June 2025 after concerns I had with the original installation. I subsequently had the vehicle looked at by other professional detailers, and I was told that the appearance of the film was consistent with an issue involving the coating/application rather than normal wear. I also filed a warranty claim with XPEL. XPEL ultimately stated that its film did not appear to be defective and indicated that a non-XPEL product, chemical, or coating had been applied to the film, directing me back to the installer for remediation. Despite all of this, the matter has not been satisfactorily resolved. Tint World offered to remove the PPF, but I was quoted approximately $1,400 for removal rather than being offered a no-cost correction of the problem. This has been particularly frustrating because the car was nearly new, had very low mileage, and I paid a significant amount specifically to protect its finish. I have also been told by dealerships that the condition of the PPF negatively affects the vehicle's trade-in value. I gave Tint World multiple opportunities to address the situation before posting this review, including contacting the location and corporate office. Unfortunately, I have not received a resolution that I believe is reasonable considering the cost of the installation and the condition of the film. Based on my experience, I would strongly recommend that anyone considering PPF or ceramic coating carefully document the condition of their vehicle before and after installation, understand exactly which products are being applied, and obtain everything regarding warranties and remediation in writing.

I would recommend these guys 100%! I called Rob yesterday bc i got a ticket for a cracked…read morewindshield on my bmw & had to get to fixed ASAP.. they showed up at my house today.. job done. Polite, fast, gets back to you fast. Thanks, Rob!

What can I say -- only one word comes to mind "Outstanding" called them on the 28th because…read moreSafelite screwed me over with the appointment. They came to my house and inspected my car on the 28th and said they could deal with it the following day, but the wife needed to use the car overnight, so they came back today -- the 30th. Took Jeff & Rob 45 minutes start to finish. Very professional and definitely first rate Technicians. Thanks guys !

This company is extremely disorganized. There is only one person you can go through with orders and…read morehe is never in the office. No one is friendly over the phone and they never follow up with anything. I have to constantly call them to follow up and it's always a hassle. Their directory still has someone on there that no longer works there, shows how behind they are with everything. Will never work with them again.

Object flew into my windshield on highway and destroyed it! Called Ramal and he was super helpful…read more He and Velez were extremely courteous and friendly replaced my glass quickly and did a clean job on my M5. Highly recommended! Update: Got another crack in the windshield within one week! Ramal and Velez came through again and their work was impeccable! Extremely highly rated!

They repaired windshield impact damage. Very professional and courteous, on schedule, a fine job…read more Highly recommended.

Great experience with The Auto Spa! Communication was excellent--they kept me updated and even sent…read moreprogress photos. They took the time to explain PPF vs. ceramic coating, which I really appreciated. They went above and beyond by even coating my beige leather interior, and the attention to detail was amazing. They walked me through the car under shop lights before pickup, and everything looked flawless. Quick turnaround, professional service, and my car looks incredible. Highly recommend!

Poor communication. First email was apparently missed, forgave and got in contact with them once I…read morefollowed up. After they apologized for missing my first email, they stopped responding after a few back and fourth emails when I provided them with design detail details for a quote they requested. If you're not interested in the job, just tell me, but it's very frustrating when a company won't even get back to you. I was ready and willing to pay for your services. Even if you try to claim that an email you sent got lost or something ( received no response) it would be customary and in your best interest as an owner to follow up with a customer, especially after the first email went unnoticed for weeks initially and was called out. I don't like to write reviews like this, but it's frustrating when 3 to 4 companies that do wraps provide the same experience and leave me hanging to the point where I buy a vinyl cutting machine and do it myself. These reviews should reflect your great vinyl wrap service shown in the portfolio... unfortunately, I didn't even get the opportunity to be serviced. I'm not trying to be a dick, but hopefully this will help improve the communication so the next client doesn't have to go through what I did and keep calling around to be ignored.