Gabriel provided excellent customer service, he was able to turn around my negative experience when…read morereturning the vehicle. He was able to explain and listen, offering a solution with a great attitude. He wanted to ensure I was a returning customer.

Saw Matthew juggling multiple customers alone but he managed to get me pretty quickly. He's a…read morerockstar. Return my car here this next day checked everything got me out literally under a minute! Definitely going to ask for Matt for my next rental!

Hands down the best car rental operation I've ever been to and certainly the best in the area…read more Attentive, friendly staff; good selection of cars; good prices; easy pick up and drop off.

This place is charging extra even though I called in for extensions they charge me late fee and…read morecharged for 1.5 week time I had the rental car but got charged 3 weeks and the person over the phone can't even explain it , photo shows how much they charged me for 9 days previous charges were paid this in only 9 days charge

Here is my experience when I stopped by to pick up rental car…read more The lady at the counter did her thing at her computer. She printed out the rental agreement and handed it to me. Then asked us to follow her to the car. She handed us the keys when she found the car, and then left us, going back inside the Hertz store. There was no "walk around" the car to check for dings or scratches. This was really strange because every other car I've rented, from several other car rental companies, always did this visual inspection. The first thing I noticed was that the car was dirty. The painted part and also the windows. They made no effort to give it a simple spray of water to remove any superficial dirt. Opened the back door to the cargo area and the first thing I noticed was that the back of the seats were dirty (the seats were a light white/beige). The second thing I noticed was that there was no shade for the cargo area, to hide what is put in that area. Most SUVs have this? The next thing I noticed was the Car Registration in the glove box. It showed the registration had expired the month before. Went back inside to ask about it. She said the car registration was updated in the system (computer), but they haven't sent the registration paperwork. She also pointed out that the license plate had a "permanent" registration sticker on it. Fast forward several months when I decided to rent another car through this Hertz location. The process was a little improved since the last time. Overall, Hertz offers a decent price for their car rentals and I will probably rent from them again in the future should the need arise. .

I booked economy car through 1800 number on Sat 9/19/26 for smallest car, economy. Mondy 9/21, 8…read moream , I was given SUV hybrid for higher cost. I told Ashley I did not want it as it is not what I ordered. Her face turned sulky and said " you did not book it with me" and gave me a choice of taking it or forget the whole thing. I was forced to take the Hybrid and asked her to call me that day to come back and switch to smaller, economy. I called back at 4:40 pm and left a voicemail. Until now 9/25, I have not heard back. I called them , talked to another person, he said he does not have small cars today. I asked if he can call around other locations but he was reluctant. I told him when I was there on 9/21, I heard Ashley and her coworkers talking about picking up cars from other locations, so this means they are constantly talking with other locations to swap cars. These people just brush off customers. They don't honor original pricing. I would rate this place ZERO. so very disappointed.

The front desk employee Eric was extremely kind and made the process very easy and he made my…read moreexperience amazing! This was by far the best enterprise I have been to!

I rented a car for a couple of weeks with enterprise. It was a smooth process. Great prices and…read moregreat customer service. Erik was very helpful. I will definitely come back when I'm in need of a car rental!

The Palo Alto Budget Car rental office was pleasant and clean…read more Ben helped me get the exact car that I requested. He was very courteous, kind and helpful. A rarity these days, I must say! The transaction was quick and I would definitely return to this office again.

Horrible. Had a…read morepick up at 4 PM (why do they allow us to pick up at the time of closing if they're not gonna be there?????), called to say I would be 3 minutes late for pickup, and the representative said it was ok and took my confirmation number, hung up on me, and when I got to the center at 4:03 pm, no one was there. Don't tell me it's okay to come at 4:03 pm and then not be there.

I had to rent a car through work while my company car is in the shop, and the woman who helped me…read more-- I'm pretty sure her name was Katerina -- was absolutely hilarious. She was about 4'11", Asian, with a nose ring, in case I'm getting her name wrong. She asked me what kind of car I wanted, and somewhere during the conversation she started laughing with the PUREST laugh. I immediately liked her because I laugh the exact same way. She was funny, personable, and made what could have been a boring car-rental errand genuinely enjoyable. And she could not have recommended a better car for me. She absolutely understood the assignment. I've been driving it and LOVE it. Great customer service, super easy experience, and honestly, having someone with that kind of personality makes such a difference. If her name really is Kaitlin -- give that girl her flowers because she was fantastic.

Staff were friendly, and were able to accommodate me walking in to rent a car immediately…read more However all they had was a Tesla, I was fine with that as I know I just walked it and needed something immediately. The car smelled so badly, I was dry heaving without all 4 windows being completely down. If this wasn't an emergency where I needed a car I would have returned the car and just Ubered. I had the car for less than 24 hours just drove to work and home the day prior and could not be in the car without all the window down. I live an hour from my work place so it was pretty miserable having to be in the car for that long at 11 pm with all the windows down. For $90 for one day, and the smell being so bad, I would say this is pretty unacceptable to charge this much and give cars to rent in this condition. Very disappointing.

Just finished my year lease with Smart Lease. Fantastic experience from start to finish. The car…read moreworked perfectly without a single issue. I would do again.

I rented a car from Smartlease for 6 months while being a college student in the bay area. For a…read morebusiness that is geared towards "helping out" young professionals and students (people who are often new to car rentals, car ownership, and car insurance), I'm surprised at the consequences I faced for this lease. I'm deeply disappointed in this experience: one that was marketed as low-frills and economical and how Mohamad was polite and reasonable until the time for the car return came. I understand the pressure of our current economy, but cannot condone taking advantage and emotionally manipulating the exact group of customers that would vulnerable to this. The cars at Smartlease are old and delicate and any minor scuffs or scratches that inevitably happen during your lease are not considered "normal wear and tear." If you are looking to rent from Smartlease, you'd hope you can keep the condition of the car 100% perfect or you would have to pay thousands of dollars in damages out-of-pocket (that amount to over 25% of the rental car's value) or pay deductibles through your insurance which significantly increases your premium for years. In my case, I got trapped in Clause 19 of the lease agreement: "If you have not had the repairs made before the Vehicle is returned at the scheduled end of this lease, you will pay the estimated costs of such repairs, even if the repairs are not made prior to Holder's sale of the Vehicle." I had returned the car already, so Mohamad proxied for me at an auto shop (he told me last minute that there were repairs to be made). He gave me the quote that the auto shop deemed, a quote that was much higher than if I had looked to repair these myself (especially since for some damages, I wouldn't have repaired if it were my own car). Then when I asked for a receipt from the auto shop to make sure my money was actually going towards repairing the car, he sent me Clause 19, making clear that it wouldn't be. Instead, the money would be pocketed by Smartlease. This money is equivalent to the price to rent this particular car for 5 more months, nearly as long as I had the car for. As a student, it was difficult for me to find the funds to pay for the upcharged cost and it caused me a great deal of worry. I felt absolutely exploited. In the final communications with him about the repairs, he gaslighted me and would often say that he's been in this industry for a long time, so these processes are industry standard. He used his position of power, knowing I am a student and have little experience, though I can research and have parents and friends who have more experience with cars to validate his claims. When I asked if I could go to the auto shop with him, so we could speak in person and I could be part of the conversation with the auto shop, he called my request weird and unheard of. He said that it's difficult for a first-timer to speak to an auto shop, implying that I don't know how to speak to an auto shop, then threatened that if I wanted to meet him at the auto shop, he doesn't want to come; instead, I would have to handle all of this by myself. But at that time, I was flying home in a week since school had ended and I still needed a proxy. Ultimately, he did not speak to me kindly. The amount of money I have spent for this lease in total could have bought a used car of similar value to the car I had rented. But if I had chosen to buy a used car, I could have resold it.  If you still want to make a short term car lease, I would strongly recommend to avoid Smartlease and the financial, emotional, and temporal cost and search somewhere else.

My experience with the manager Julian was great and he was very helpful! I came close to closing…read morebut he still helped me out and was patient with the whole process. Very knowledgeable of the website's reservation/booking logistics. Will definitely rent a car here again if he's at the desk! The car and everything was great too.

I cancelled a car reservation at Hertz over 2 months in advance and they charged me $100. What the…read morehell. Goodbye Hertz

Thank you Miguel!…read more You definitely made my experience and buying furniture a lot easier than expected. You have the patience,knowledge,and attitude to help a a confusing woman. Delivery and updating the customer upon arrival can improve but other than that everything else was easy and smooth

Should be 1 star. I really dislike this place. My boyfriend and his family has been coming to this…read morelocation for a very long time now. And they treat his family like they are trash. They are loyal customers to this hell hole and for them to threaten my boyfriend, in regards of the tv and we have paid way more than half for, to take "their" merchandise back. I understand that there is a renewing agreement, but for them to not mention that our contract was soon coming to an end is highly their fault. Our payment was due October 12th, 2015. They had called my boyfriend on the 11th telling him that payment was due, which was incorrect since the guy told me that it was due a day later. Although we were a couple days late on that payment, we were able to do so. However, we received a notice stating that we had not mentioned to them that we want to renew our agreement, but we had no idea our agreement was coming to an end!! I had called them a few days before the noticed trying to make a payment, but didnt have enough at the time. The guy on the phone told me that we could just come in on Friday the 23rd and it would be ok. So tell me rent a center, does it make sense that our contract ended on the 10th but our payment was due on the 12th and called us to remind us that payment was due after the 10th & now writing a letter on the 20th, 10 whole days after expiration, for you to give this notice!? Be smart about this place. Better yet, dont get your stuff from here. At all.

Allen was knowledgeable, patient, professional a little bit of pressure came at the end of the deal…read morewhere it had to be done today or who knows what happens tomorrow

Do not go here! ALLAN needs to be retrained. He's rude, doesn't follow up and lies. I asked to…read morespeak to a manager, not to complain but to further explain my situation and he refused, even said "My manager doesn't want to speak to you" and then even said to me "I'm busy! I have customers here" .He ran my credit remotely, told me I was approved but refused to tell me the terms of my approval. I explained I didn't want to drive over an hour to not favorable terms and waste his time or mine, if he could just give me a ballpark, I could come in and finalize. To this day is been a week with 0 returned call or email. Keep in mind ALLAN CALLED ME!! I started my process online and then he told me "we don't do online, that's a Covid thing". LIES! Hertz car sales advertises a full online process which I completed later with a different location. If I could give this location a 0 starts I would. This is not the job for him, and should consider that selling cars is a matter of customer service and satisfaction. Truly a mess. DO NOT GO HERE and if you do avoid *UPDATE* 30 mins after leaving this review. Allan called me and said the following. And I quote "I'm calling to put you in your place! Your credit sucks! and you're unrealistic" I then explained that everything I inquired for was reasonably accomplished at another location. he also said how dare I purchase at another location. I took a train 2 hours away!!! Because the service I was getting there was AMAZING and nothing close to how he was treating me. Unbelievable. If you Don't want a bad review, don't treat people like scum