An hour into my 3 hour drive, I stopped for a second time to fill my deflating tire and searched…read morefor a tire store nearby. My GPS led me to Smetz. Eric Dull quickly assisted me, got to the problem and I had two new tires and was on my way before I ever imagined. Just wanted to thank him and Smetz for an easy experience. And for helping me get home to my family safely.

On my trip to Cleveland my Camry suddenly has lost the heat and smoke started to come from under…read morethe hood. It was on a highway on a cold and snowy winter day. Driving at about 5 miles per hour I took an Ashland exit. Close to it I found this amazing shop with skillful and friendly mechanics who were able to restore my car's ability to run in about two hours, so I successfully completed my trip. Bless you guys!

Went it for an oil change and it was done quickly and wasn't expensive at all. They were so nice…read moreand professional

Performed an alignment on my 2014 Chevrolet Silverado, got truck back (3) sensors need replaced,…read moresteering stability light is on....they acted like it could not have happened. Something happened during the alignment.

I had the pleasure of working with Dillon and Josh, OMG! They were amazing…read more I was previously working with another dealership which had me stressed out, then all of a sudden I got an email from Dillon, I responded with a call, he put my heart at rest by been very honest and transparent. I later got a call that night from Josh who I just enjoyed talking to and they both won my trust. I traveled all the Pa to Oh which was almost 3 hrs, and I was not disappointed, they worked so hard for me and I left the dealership with my 2020 Mercedes Benz GLC. Thanks guys for your honesty, hard work and transparency.

Our family has bought several vehicles from Bill Harris and they never disappoint when it comes to…read moreservice and quality. I so impressed with how they go above and beyond in every aspect, from sales to service. I recently got an oil change, but it was much more than that. They checked and topped off everything, rotated tires, and sent me a video and pictures of everything they did. So amazing. I have never experienced such thorough service. I highly recommend Bill Harris!

My son attends Ashland College and the other day while he was gassing up his van wouldn't start…read more After a battery swap it was clear the thing wasn't going to run any more so I checked reviews and decided any company around as long as this one must be a good place. Called AAA and they tried to send another company tow truck out but I asked for Bates towing as well and their company tow truck came out in less than an hour, hooked it up and agreed they'd take a look at in on 10/19. The tow was on 10/18. We weren't sure when they would be able to get to the vehicle. This morning 10/19 we got a call telling us the starter was shot and a price for replacement. Before noon we got a call the car was done and my son could go out and pick it up. We're a couple hours away. I cannot recommend this business highly enough. From the gentleman who picked the van up to the guy who called this morning, friendly, professional, reasonable and fast. Couldn't ask for a better experience.

My car's alternator went out as I was driving up I-71 past Ashland. I called AAA, and they sent…read moreBates to come pick me up. The driver was careful with my car, and he was very courteous and personable ... we had a good conversation on a whole range of topics as he took me and my car to a nearby repair shop. Turns out he's the third generation of this family-owned operation started by his grandfather. They have 12 different trucks, so they can handle a lot of different types of jobs. I'm hoping my car holds up and I won't need to use Bates again, but I would definitely recommend them for anyone in the Ashland area who needs a tow.

Reasonable prices and quick, quality service! What more could you ask for? Because it was raining…read moreout, they even allowed me to keep my car in their shop overnight so my new windshield would set properly.

I decided to give him a shot despite having no reviews, I sent him the money for parts so he could…read morereplace my starter in my jeep. I still have not seen the parts. Twice now, he has set a date via text to come out and not shown. He has never answered a phone call. I still haven't heard back from him. Doesn't respond in a timely manner, huge waste of time and money.

From the owner: Available 24 hours a day 7 days a week. We offer 24hr emergency mobile repair. Quality work at…read moreaffordable prices call us for all your automotive needs quality used cars for sale as well. New and used parts available. Give us a chance to show you how much you been over paying for auto service

Great deals, great sales people, great service and parts department. Nice dealership to do…read morebusiness with.

Don't take your vehicle here for service. They will cancel your appointments, not return your…read morecalls, and if you do manage to get your vehicle in for service there is zero communication unless you take more time out of your day to go back into the service area where they can magically provide everything you had been calling for, only to not complete the repairs for something that should only take a day and a half. I've been waiting two weeks and getting anyone to talk on the phone is impossible. They might text you back, but it won't be anything useful. Go somewhere else and save yourself the frustration.​

Fast affordable and reliable. My go to place. I will return when the time comes. They have saved me…read moreallot of $$

They are very good people work with and good service and good prices in town. book you with within…read morecouple days. thank you very much