Five-star experience at Peter Pan BMW - and Eugene Masalitin is the reason. I just leased my second…read moreX7 from them and the entire process was as smooth as it gets. Eugene walked me through every option and package with total clarity, helped me dial in the perfect configuration, and handled the ordering process seamlessly. When the car arrived, the pickup was shockingly fast - 20-30 minutes and I was driving away. No waiting around, no back-and-forth, no time wasted. I value efficiency, and Eugene respects that better than anyone I've worked with. If you want a premium car-buying/leasing experience that actually feels premium, go see Eugene at Peter Pan BMW. Highly, highly recommend.

I am writing this review as I am driving back home in the rain. My husband called Peter Pan BMW…read moreearlier today and asked if we can come in to take a look at some cars. The guy said we may close early today but call us as you are on your way and we will stay open for you. Their financing option expires TOMORROW and today is the only day we can go together to the dealership. So, after getting off work and as we are driving to the dealership around 447 pm, we called and spoke to Danny and he said they were starting to close soon, but if you get here before 530 pm, we will see you. Driving from SF to their dealership in San Mateo takes about 30 min, so we can definitely be there before 530 pm. We even told Danny we will get there at 515 pm, according to GPS. A few minutes later, Danny calls us back and said he spoke to his sales manager and said they will close in 10 minutes. That means, they will close at 5 pm, when the store hours said they close at 6 pm AND they said we will stay open for you if you call us and are on your way. How is this any kind of customer service? You have a client on their way and following YOUR instructions to call YOU before coming in, AND my husband called YOU earlier today at 330 pm confirming YOUR store hours and you said you will STAY open for us if we are coming. If nobody is coming or if we didn't call you, then yes I understand that you can close your store early because it's a holiday. But this is clearly not the case. AND the financing option expires tomorrow. Peter Pan BMW, you went back on your word all because you want to leave work 30 minutes early. You lost a client (and hopefully many others in the future when they read this review) because of your lack of hard work, or in this case, just work. Update as of 1/14/26: I emailed Gary from Customer Relations, the same day he replied to my Yelp review to "connect with me about my recent visit and communications with our team". I honestly did not expect anyone to respond when I wrote this review, but when I saw that Gary is interested in connecting with me, I thought wow ok, they do care about their customers, hence their name Customer Relations. When I emailed him, there was no automatic reply about him being out of office (as what people usually do when they are unable to respond to you), so I assumed he would reach out. It has been 11 days, and I still have not yet had a reply from him. I'm just saying, if you say you're going to connect with me, I'd expect you to. This just shows, yet again, I have reached out to Peter Pan BMW and have gotten a negative experience. I'd honestly prefer that you do not try to reach me now because I've had 2 bad experiences in this 1 location. To Peter Pan BMW Customer Relations, I honestly do hope you follow up with your customers when you say you do because this it is not nice to not follow through with your actions.

Seth is awesome and helped me through the entire process leasing the Toyota bZ. It was fast,…read moresmooth, and a great experience. Highly recommend

Just wanted to share a really positive experience at Putnam Toyota working with Aanand. He was…read moreresponsive from the start and helped me get the exact car I wanted at a competitive price. When the car arrived, the pickup process was super quick....I was in and out in under 90 minutes, which I really appreciated not being at a dealership for half a day. Aanand also kept me updated while I was waiting and even sent photos when the car came in. Even after the sale, he took time to help me connect my phone and explain all the features. The finance manager (Tony?) explained the warranty options clearly without any pressure, which made the whole experience feel straightforward and comfortable. Overall one of the smoothest car-buying experiences I've had! I'd definitely recommend working with Aanand. Many thanks! -Ashley

I had an excellent experience at Putnam Subaru. Communications across the board were efficient and…read moresmooth. Chris from sales was awesome! He helped me find the right car and color for me and trade in my previous one. Chris was personable, knowledgeable, and truly helpful throughout the process. Negotiations were fair, and every question I had was answered thoroughly and clearly. Even at the end, Chris didn't just hand over the keys, he made sure I could connect my phone to the car and see my navigation. He also checked in the next day, making it easy to ask any questions I had that came up. Plus, he connected me to schedule an appointment with one of their Love Encore Delivery Specialists (shout out to Max) to go over all my car's buttons and features. Very much appreciated! I now feel like I fully understand my car. Lastly, a big thank you to Oliver in finance, who was so informative and easy to talk to. I never felt pressured or rushed. He patiently explained my options and his recommendations. Overall, a positive experience, and I would recommend coming here for your next car!

Service Dept: 5 stars! I'm a refuge from Carlsen Subaru, had been going there for over a decade. So…read moreI was very pleased to see Putnam's gleaming service department, with windows into the service bays. IDK if that's mostly gimmick, but being able see where the cars are being worked on makes me trust the place just that bit more. Also great to see Harry from Carlsen as my service advisor. If this was an audition for my business, I think they passed.

Family Member Purchased a Used Car from this location only for it to have the worst Battery…read moreProblem. All The sales Man Sell The Worse Cars Here Don't fall for any of these positive reviews. There all fake

I bought a car from these folks in August of 2022. I regret giving this dealership my business…read more They have YET to transfer ownership via the DMV and the temporary tags are expired. This car was for my son to drive to work, and now instead I have a $15,000 paper weight parked in front of my house while my wife drives my son to his job. I've been lied to multiple times by this dealership and I'm now preparing to take legal action.

I had the most AWESOME car purchasing experience here! Test drove the car signed the papers and on…read morethe road in 45 minutes. This is by far the nicest and best priced Mini I could find. I highly recommend that you call Imad!

Had a awesome experience purchasing a 2011 Camaro from Imad and had the best transaction. Imad did…read morenot pressure me at all we just talked about life and cars that's it. I was very comfortable with this approach and after talking with him for a while decided to go back and purchase the vehicle. I am very satisfied with my purchase. Thank you Imad I was honored to meet you and will come back to do more business.

This is the best car shopping experience in my whole life! The service here is amazing. I got a…read morebrand new Mazda CX5 from Duchih who displayed professional, patience and customer-oriented. He showed me all the cars I wanted, responsed my messages quickly, and helped me went throught everything. Special thanks to Duchih, the sales representative. He is a real rockstar! He truly cares about the customer and always acts in your best interest. Looking forward to buy another vehicle from Duchih again. If you are looking for Mazda in the Bay Area, i would highly recommend you to look for Duchih Yu in Putnam Mazda. 10/10

If you are in northern California and looking to purchase a Mazda, I would highly recommend Will…read moreBrowning and Putnam Mazda for providing a professional and personable customer experience. I had the opportunity in brokering a Mazda vehicle purchase for family members located in the greater Sacramento area and Putnam Mazda was able to provide the best competitive offer for the vehicle over nearby Mazda dealers at Elk Grove, Roseville, etc. Putnam Mazda alongside their other dealership brands represents a massive inventory and higher volume sales that is apparent through their commpetitive pricing and scaled professionalism compared to the smaller local dealerships. This was made very clear when I initially contacted them with offer numbers. It was literal minutes after I sent my offer letter to Putnam Mazda when Will Browning called me and soon after agreed to terms. The very next morning, I drove the family members and myself 2.5 hours to Burlingame, CA and was in and out of the dealership with key fobs in hand in less than 3.5 hours. This included a test drive, financing paperwork and a full new owner tutorial that was both done in a patient, personable and thorough manner by Will Browning. Will Browning was instrumental in curating a sales purchase that was expedient and communicative and was a great co-collaborator in this transaction who also made it very clear to Jay the finance manager to keep on the straight and narrow when it came to dealer add ons. Jay was very respectful and professional in those regards. I understand that not many people would drive that far out to purchase a vehicle but how we spent the majority of the time to facillitate this deal on our time and terms mattered the most to us vs wasting time with the local dealerships who clearly are not on the same competitive level as Putnam Mazda / Bay Area dealership on the sales side for a higher price.

If you're tired of traditional waiting for someone to "talk to their manager" and high-pressure…read moresalespeople, save yourself the headache and go to Select Motors. I picked up a black BMW iX M60, and the process was incredibly smooth. Horatio actually knows his cars and answers your questions with total transparency and zero pressure. His inventory is spotless and packed with highly optioned, well-equipped specs you rarely find elsewhere.

If I could give Select Motors of San Mateo more than five stars, I would. This was the best…read morecar-buying experience I've ever had -- no pressure, no gimmicks, just a straightforward, professional process from start to finish. Horatio really knows his cars. He does deep inspections and genuine research on what he sells, and it shows in the quality. What stood out most is how he treats customers: like he'd treat you as a close friend -- honest about the details, clear about pricing, and focused on getting you into the right car rather than "making a sale." The pricing was refreshingly straight up and felt better than what I was seeing on the broader market for comparable vehicles, especially considering the condition and how well-vetted everything was. One tip: come prepared. If you've done your homework and know what you want, Select Motors is the place. This isn't a dealership for spending an afternoon casually test-driving a bunch of different makes and models -- you'll get the best experience when you respect Horatio's time (and your own) and show up ready to make a smart decision. Highly recommend!

Amazing service by John I love my car great team work and great service by everyone at Putnam Kia…read more please ask for John his the best

Bravo to Putnam KIA - unbeatable sales and service…read more We leased the KIA EV9 GT-Line AWD -- such a fun car and easily the best SUV in its class. Our experience with their team has been truly amazing. Francisco in Sales went above and beyond to locate the exact configuration we wanted (even beyond dealer inventory), was willing to hold it for two weeks to suit our needs, and offered us a great deal as well. John and Rishi in Sales were super helpful too. On the service side, Chris is a rock star and Marlon is always cheerful and ready to help -- they make every visit a pleasure. Outstanding team, top-notch service, and a dealership that truly cares about its customers. For both Sales and Service, Putnam KIA is the place to drive to!

Best of the best value!!! Frank and his team are the best!! Great service fast and easy…read more Saturdays are first come first serve he there early totally worth it! Over all 5 star this is our 8th car we tint with him and continue to recommend for great quality!

Excellent quality service. Friendly staff and they guarantee their work. Highly recommend.read more

New address: 722 South Amphlett Blvd…read more San Mateo, CA 94402 Edward is an underrated BMW specialist! There are no yelp reviews; he is popular by word of mouth. He is the best Bay Area BMW mechanic!! He doesn't even have a cash register or printout of services. I understand this may be a dealbreaker. He just texts me how much everything will cost and I pay him via PayPal. But putting that aside, Edward knows BMWs as well as the dealership. He's definitely less expensive than the dealership since that's the whole point of avoiding dealerships. However, of all the independent mechanics, he's not the cheapest either. I think that's okay since cheaper mechanics create more problems. Edward gets the job done right the first time so I never have to go back for the same issues. How I first met him: I was looking for a collectors '97 M3. I came across his ad for a 2001 Z3 (same engine as 3 series 2.5i). The Carfax indicated this car was great up until 2014 when the cooling system died. He swapped the whole system like a pro and was selling it with a warranty. During the warranty I ripped the car to make sure to cooling system survived, and it did. Still works great today. Since then I've had my soft top cut by someone trying to break in. Dealership quoted me $2000 something; Edward bought genuine bmw twill top and charged me $1075. Changed my AC compressor, including freon vacuum and fill for $395. Just a week ago, my water pump failed while I was on the highway. This caused catastrophic failure of other engine components since the belt slipped of and went crazy. I checked forums and apparently the water pump bearing failure is common for the E39. The belt destroyed the tensioner, thermostat, fan, fan shroud, and radiator. Dealership quoted me $4500 since they no longer manufacture mechanical tensioners. They would have to swap all belt components to hydraulic, regardless if it were damaged. They simply can't buy after market parts for legal reasons. Dealership still charged me $198 just to give me that diagnostic (it's their typical 1 hour charge). Edward found OEM parts and charged me $1125 (belt, mechanical belt tensioner, water pump, thermostat, fan, fan shroud, radiator, generator pully, and coolant flush/refill). While the car was at his shop I decided to get other work done as well. Front rotors and brake pads for $280. Front control arm bushings for $275. With any 16 year old car, you must expect things to break. But everything Edward has fixed has never broken again. Not a lot of BMW owners who go to independent mechanics can say the same about their cars.

My brother is looking for a car and I found a car Edward had listed not too long ago and yesterday…read moreI asked if it was available to take a look at and he said it was, so today my brother went to take a look only to find out it had been sold yesterday, (when Edward told me it was still available), and he proceeded to tell my brother he gets new cars everyday but didn't offer to look at some of the other cars he had. I'm not surprised with this experience considering the other reviews, just disappointed. he didn't even reach out to give me an update on the car before it had sold. I thought he wasn't about wasting peoples time.