We had a great experience with Kelly's Automotive after a breakdown on I-5 while towing our fifth…read morewheel from Southern California to Washington. Shortly after fueling in Medford, I noticed what looked like light smoke in the mirror. Within a few miles we had lost about an eighth of a tank of fuel, and after pulling off it was clear we had a major fuel leak after the pump--nothing I could fix on the side of the road. AAA towed both our truck and trailer to Kelly's. Even with other vehicles ahead of us, they diagnosed the problem quickly. The repair wasn't simple due to how buried the component was, but they handled it efficiently and got us back on the road. Jeremy, the mechanic, took the time to explain things and clearly knows his craft. Justin was also very helpful and communicative throughout the process. Breakdowns are never convenient, but we felt we were in good hands. I would recommend Kelly's Automotive without hesitation.

I took my vehicle in because I was told my a tire repair shop that the 1998 car needed wheel…read morebearings, Kelly's automotive did an over all inspection and came back with other things that needed to be repaired on the vehicle making the bill $2783. After the service was done, the car acted strange and I returned to have them check their service and was told "it's old". Within a two days the car was running even worse. I took it to a different automotive shop and they could not believe my 1998 car was even worked on. I returned to Kelly's Automotive of Grants Pass showing them the service report from other auto shop asking for some kind of refund for the Unnecessary work and was DENIED. How unbelievable! I'm still paying for work done on a car that NO Longer works.

Great! Great people, great work! They took me to the fair…read moreand bought me ice cream and big pretzels. Very accommodating.

Had my car washed today and the lady that helped nice but after getting in my car after there was…read morelint from the towels all over the inside and outside of the car. The dash and console was cleaner going in then coming out.

I have taken my cars here for 20 years and now my adult children take their cars here. We have…read morealways had the best service. This shop is fair and honest and reliable. I have peace of mind when I take my vehicle in for service. I cannot say enough about this shop and their integrity which is of the upmost importance to me. When taking my vehicle in for repair it's a plus knowing I can fully trust what I am being told my vehicle needs. They do a great job and stand behind their work . Thank you Chad for years of excellent service! Debbie Bell

This shop is a nightmare!! They act like they're giving you the best deal at worst Auto, while…read morejimmy rigging and putting parts on backwards. I reluctantly brought my truck back after horrible communication to once again have my springs not put on correctly, a pad was placed on crooked and The bolts were not the right fit the first attempt and both times not torqued to safety. The reason I brought my truck in, it had been making a weird sound and never did they figure it out. Do not trust this shop with your vehicle as my truck has had so many issues after being worked on at worst Auto!! This experience has been so stressful and also very frustrating . Thank goodness, an honest shop has helped with trouble shooting and figured out the Best solutions and repairs . All my truck needed was lube for the yoke!! it was such an easy fix, what a shit show this has been!

They seem to know what the problem is without spending a lot of time (money) trying figure it out…read more They get on it and fix it quickly, do a good job and the bill seems reasonable. I wouldn't go anywhere else.

The techs at Tom's auto service are amazing! Very knowledgeable and helpful…read more I'm an Oregon native but currently live in California. I was up visiting in grants pass when all of a sudden, a terrible noise was coming from the front right of my engine bay. Not knowing the exact cause, had my suv towed into Tom's early on a Monday. By Monday afternoon they knew what was wrong, had the part is stock and could get me back on the road by end of the next day. They were even complete early and upon pickup, the tech showed me the broken fan from the radiator fan assembly that was basically wobbling away making quite the ruckus. I am so thankful that Tom's was helpful, knowledgeable and quick. They did come highly recommended by some friends so I'm glad I trusted them. If needed, will definitely take vehicles back to Tom's.

Great service. See my photo I shared for my full review…read more This site wouldn't let me post due to the length. Quality of work was amazing. They found a bubble on a tire that had nothing to with why I was there. Quoted price from other places were 30% higher than Gil's. For not only the prices, it gives you a peace of mind for you and your family.

First Rate service and workmanship. A very friendly place to take Our vehicles. Will call on them…read moreagain and again.

It is truly unfortunate that after 3 cars, and 19 years of great service while Star was under…read moreprevious ownership I am now writing this 1 Star review. I had triple A tow my car to Star on 10/27/25. I gave them a call in advance and let them know I would be sending it there and stated what had happened. For full context, I was exiting the free way in central point there was a small box in the middle of the road and I had not choice but to slow down and go over it. My car being an Alfa Romeo Giulia sits low and something was pulled out of the bottom of my car and it immediately lost all power steering. I was able to pull to the side at the very end of the ramp. No body damage at all, car was still drivable but no power steering. The tow truck drivers were able to drive it into the flatbed themselves. Zach from Star automotive s initial quote 10/27/25 totaled $10,054.53. See pic and note Quote 1. (This quote will dramatically change once insurance adjuster is involved) 4 quotes later, 2 subcontracted dealerships, a broken fuel module that made my car completely underivable, and no answers from Zach or Austin about what happened. The insurance claims adjuster, the service manager in Portland and the technicians all agree in writing that my car was not drivable when it was brought in and that someone clearly damaged the fuel module brought the car in with zero fuel, and then tried to cover it up ...the technician stated "it was hanging off when I saw it". Zach blamed this entire incident on a recall. Once again in writing the alfa Romeo dealership states this was not possible. I did not accuse Zach or Star right away when I was presented with all the evidence and facts...I called Zach and sent him the email from the service manager who he spoke with and checked my car in with. I simply wanted an answer, and a solution to this issue. It's Friday 4:47pm 2/27/26 my car is 246 miles away one way. The additional cost is $1113.31. I just wanted my car back. When I went down to Star after my phone call with Zach to simply discuss this in person...they said Paul is on vacation and that there was nothing they could do for me. I said I wanted to believe Zach wouldn't take advantage of me knowing how hard things were already finically ....Austin and Zach made many excuses that were not only unreasonable and impractical explanations for this incident but Austin then proceeded to yell at me and threatened to call the police on me. To the owner Paul...I know you are not aware of any of this, and from one business owner to another I am truly sorry this is what your employees are doing behind your back representing your business. I could have chosen a statefarm preferred shop, but due to my past experiences with Star, Dave specifically when he was there I chose your shop. Paul please contact me regarding this matter. I do have more documents and a video of my encounter with Zach and Austin this evening if you'd like to see to give you a full perspective. I will not upload all the documents, videos I have at the moment I will leave a thorough review in full after this claim has been closed out. I look forward to our conversation Paul and I have high hopes that you will make this disappointing situation right. Thank you Hi Paul I appreciate your quick response even with you being out of town. My car is ready to be picked up in Portland and both the shop and insurance claims department need to be notified as to what the plan is. I can not wait until March 20th. The car has been gone since October and I have to have this closed out and picked up no later than Tuesday 3/3/26. I can email you all documents, videos, emails and correspondence I have from the shop. I'm sure Zach has Alfas phone number as well. Just ask for Katherine she is the Service manager. Again, appreciate your fast response and attention to this situation.

Super unfortunate. Worst customer relations I've ever witnessed. Completely refused to even…read morediscuss; let alone rectify a problem they caused.

Had to take my Jeep in for a Warrenty issue, dealt with Alex, the process was quick and painless…read moreplus they got me in quickly! Thanks

Service NEVER EVER calls back. Service ALWAYS goes to message machine. Is anyone really there?read more

Prompt reply. Great price. They come to me and do it at my home. Can't beat that for service!!!!read more

Promised service, paid for parts and owner Chris Turley didn't show up after several scheduled…read moreappointments.

Fast friendly service from experienced team offering quality products and service for your carread more

These guys are the bomb. Top notch service, took care of the F150 truck my daughter is driving to…read moreCalifornia and really helped us out. I was already a customer but just secured me as a customer for life thank you to the entire team!!

Excellent service team! Very cordial and knowledgeable! They can accommodate over night or multiple…read morenights for longer repairs. They can handle the complex repairs and upgrades. Highly recommended!

Well let me start of by saying what great service and communication every one was very nice and…read moreprofessional. I have an older 2003 class A Winnebago sightseer 28 foot on a p32 chassis. I had new Koni shock, super steer rear track bar super steer front springs and sumo springs and drivers side exhaust relocated in front of the rear wheels and safety plus installed. during inspection the lower ball joints were bad as well as one of the upper control arm shaft. My RV had a bad nose dive and was not level. It was a wreak un level all the way around and not fun to drive. it drove like a porpoise jumping out of the water and a dog wagging its tail. After all the work was completed my RV was level and drove down the road great. I even had very little push and pull from big rigs passing me. and the shocks are wonderful. the ride and drive was night and day. I can not recomend them enuff. if you need work done or super steer parts to make your life driveing better, grat people and excellent service go there.