American Spa and Pool - Pentair Warranty Service…read more Dale from American Spa and Pool is fantastic. My wife and I always have a great experience whenever he handles our Pentair warranty service. He's friendly, professional, and gets straight to work. His knowledge of Pentair products is outstanding, and he consistently diagnoses issues correctly the first time. I appreciate that he explains the problem, answers my questions, and doesn't mind me watching him work. He kept me informed throughout the entire repair process, which gave me total confidence in the service. American Spa and Pool continue to deliver excellent support, and Dale is a big reason why I highly recommend them.

Great job and very professional. They used the correct parts and had the job done very quickly…read more Will use again.

These guys have 5 stars for a reason. They may not have "revolutionized" pool care- but they are…read morethe most efficient and effective team assembled in Austin. They do everything, and they do it well. They are transparent and extremely responsive. For your $, you could not get a better service. Thanks so much, Patriot.

I'm kind of baffled by all the positive reviews for this company. We have had consistent problems…read morewith Patriot since not long after we started using them in 2022. The weekly pool service is generally fine, but if anything goes even remotely wrong (which it will because they're scaling rapidly and training new folks), Patriot is nowhere to be found. In the time we've been using them, they've incorrectly cleaned our filter twice, stained our white pool tiles, and caused our skimmer to operate incorrectly. It has been pulling teeth to get them to return to fix it - many calls over many weeks, and at present, our skimmer and pool tile are still not resolved. In the case of the skimmer, our pool has an in-ground cleaning system and generally stays crystal clear throughout the spring months. Twice now, Patriot has come to clean the filter, and the skimmer has stopped operating immediately after. The first time, a tech returned a week or so later and told us their filter crew had forgotten to switch something to do with the skimmer back on (it was immediately fixed once he corrected it). This time, it stopped operating correctly immediately after the filter-cleaning again (same timing, same issue) and Patriot (after failing to return our calls, then sending people who weren't trained to investigate or resolve the issue three separate times) is telling us there's nothing wrong. This has been going on for well over a month at this point, and apparently we're going to need to pay someone else to come out and fix it. In the case of the pool tile (see pics below) Patriot acknowledged fault for the issue, and tried a number of tactics to resolve it, none of which worked. So it seems we're stuck with the stains. There are lots of pool companies in Austin. I'd recommend you go with a company that stands behind their work and fixes their mistakes.

Quick response to our inquiry for a quote, professional and knowledgeable for our condo pool…read more Highly recommend!!! Excellent follow up and reliability!

Now that all the work is done, I am even more impressed with Aqua Pearl Pools! They even found…read morethings that were cracked and allowing sand to flow into the pool. No wonder my pool always had sand at the bottom. I LOVE my new heat pump. They did such a great job on everything. My new pool guys forever!

Matt, Sean, and Andrew are the best! They're knowledgeable, kind, and always take the time to walk…read moreyou through everything so you feel confident and informed. They transformed our pool from something that was in rough shape into something beautiful. Couldn't recommend them more!!

Drew was so easy to work with and they were very speedy and getting me quick service for my pool…read morethat needed it. Their team are professional and punctual and great at communicating with you. I really enjoy working with them. I think they are a great value for the service as well.

Tim is awesome. His company and his people are pro, trustworthy and straight-shooters. Very happy…read morewith my service. Repeat customer.

From the owner: Pool Scientist is SW Austin and Dripping Springs' premier pool cleaning, service, and repair…read morecompany. How is Pool Scientist Different? As our name suggests, we value precision. Every step of our process is exacting and next level. We believe Pool Scientist is the best company to make your pool safe and protect it long-term. Team. The person who shows up is honest and well trained. You can trust them with your pool and being in your backyard. Our staff include former teachers, property inspectors, and National Guardsmen. All live locally. Our repair guys have about 50 years of experience. Our certifications include Water Chemistry, Certified Pool Operator (CPO), Pool Start-up Water Testing and Balance. We measure water chemistry with commercial-grade digital readers. We never just estimate with a test strip. The Langelier Saturation Index is our gold standard to measure water chemistry. We never just focus on pH and chlorine levels. All data is cataloged in our Skimmer software How we use chemicals is also unique. Every chemical is measured to the ounce. Literally...never estimated. Specialty chemicals are used to reduce the amount of chlorine needed and to improve water clarity. We communicate clearly with you. We text you 10 minutes before our arrival and send another text when we are out of your backyard. You receive an email after each visit detailing our water readings, the work completed, and the exact chemicals added.

Fast to respond. They were out the next day to do the leaking test. Identified the 2 problems and…read morereturned the next day (a Sunday) and completed the repairs. Great guys and the least expensive quote. Will definitely use again if needed.

Great customer service, affordable, diligent and expeditious. Highly recommend! Wouldn't use anyone…read moreelse:)

Freedom Pools offers quality installations using quality materials!…read more When you contact them request the best pool finish available on the market by name "Wet Edge Technologies"

Freedom Pools - Pool Cleaning Review (1/5)…read more I had my pool fully renovated in April 2024, investing over $23,000 in repairs. Following the renovation, I continued using the new brand "Freedom Pools," as Sandy was a part owner involved in my renovation project. I trusted the continuity would ensure quality -- I was wrong. Over the past two years, I've had to spend an additional $2,400+ in repairs from outside pool service representatives just to correct issues that Freedom Pools should have handled. There were stretches where my pool received no service for weeks at a time, leaving me to deal with problems that only compounded. I had surfaced the issues showing employees not coming for weeks at at time, while I still paid for service. To Sandy's credit, when I raised concerns and he finally responded, he acted to get service restored. I'll admit, I wrongfully held on, hoping he would make things right long-term. I continued making the wrong decision by maintaining my loyalty to Sandy and his team, giving them chance after chance. But here's the core problem: his team shows up for 8-10 minutes per visit - verified by cameras. That is simply not enough time to properly service and maintain a large and deep pool, especially one with a $23,000 renovation investment behind it. The work being done in those brief visits is surface-level at best. Getting leaves out and adding chemicals. Occasionally back-washing but not vacuuming or determining root cause issues. Today was the final straw after the fourth need to externally source and pay an external pool provider -- yet another event requiring an ad hoc service call, and yet another exorbitant charge ($800) from a repair service to fix what should have been caught and handled during routine maintenance. Looking back, I could have paid the right person a higher rate from the start and avoided all of this -- the headaches, the repeat repairs, and the thousands of dollars wasted trying to save a few bucks. Lesson learned. Bottom line: If you have a pool, don't cut corners on maintenance. Freedom Pools may seem affordable, but the lack of thorough service will cost you far more in the long run.

I stopped into Leslie's Pool Supplies looking for a replacement part for my Whirlpool hot tub and…read morehonestly had no idea where to even begin. The gentleman at the front desk told me they don't carry Whirlpool parts, but instead of stopping there, he went above and beyond. He took the time to get on the computer and helped me search for the exact piece I needed, and even found a few places where I could buy it online. He absolutely didn't have to do all that, but he did--and I was thrilled! Because of his kindness and willingness to help, I saved myself hours of running around trying to track this part down. I'm so grateful I ran into such a helpful and genuinely kind person. Excellent customer service like this deserves recognition. Highly recommend!

I worked with Oscar, Chris, Steve and the Leslie's team for recent replacement of my Pool Filter…read moreand Polaris. They were very helpful throughout the process and everything turned out great!