The ABSOLUTE BEST pool service we have had since we put in our pool in 2012! Issac has been able to…read morequickly resolve any pool issue for us whether it's cleaning or service. He has even come to clean more than once in a week to fix an algae issue with no extra charge. Not one pool service in the six we have had over the years ever did that. We called him one day to problem solve an equipment failure and he was here within 3 hours, then got the part and had it back up and running the very next day. I feel like I have my own personal pool service- fantastic!

Great service to fix the pump leak, fast response to schedule a service, showed up on time per the…read moreplan, and replaced only the necessary parts. Quality job that fix he problem.

TLDR: DO NOT USE Caribbean Blue Pools for ANY sort of pool renovations.  The quality of work and…read moreprofessionalism is obsolete.  I had a 30k+ pool renovation that they made a nightmare, details below.  I could not regret more, choosing them to do my renovations.  There is no upside to using Caribbean Blue Pools, I urge anyone considering pool renovations to skip them.  They do not care about you as a customer and will take advantage. **Update** The leak that Ken "fixed" did not hold and I will have to rerip up my finished pool for the 3rd time.  Ken failed to property renovate the pool and pressure test the lines before starting the renovation (which is the industry standard for a non working pool).  I messaged him to work through this and he did not respond.  I had an outdated and not working pool in the house I recently moved into.  I know nothing about pools and reached out to Ken to do a full remodel (tile, plaster, lights, equipment, etc) everything to get a pool up and running.  Ken reassured me that he had 20 years of experience and that they were fully competent to get my pool up and running. I cut a check for 10k and they got going.  He installed the equipment and contracted the tile and plastering out to another company.  When they finished and went to fill the pool, all the problems started.  The pool would not hold water and my yard started flooding.   Ken requested the reaming 20k for a "job well done".  I let him know that my pool was not working and I was not comfortable paying the full amount.  He lost it on me and told me that he has done his job and demands to be paid in full.  I paid for the work and proceeded to watch my BRAND NEW pool drain and flood my backyard.  I had to hire a third party leak detector that informed me a have a pool leak under my brand new pool deck.  I reached out to Ken multiple times and he told me "This isn't my problem your pool never worked when we started on it". I called him to talk through the situation and knowing nothing about pools, felt extremely helpless.  He LITERALLY laughed at me (I have this recorded) saying this is why I have my contract about testing for leaks before we start our work (Ha,ha,ha).  You have 20 years experience Ken, if you're so proud of it, use it to inform your clients of work that needed to be done! He admitted knowing that there was an issue with the hot tub holding water but failed to rely the importance of this to me before starting.  He also did not pressure test the lines before starting the work.  This cost me having just completed my full renovation (deck included) to have the brand new deck ripped up along with the brand new tile of the hot tub. The issues only furthered from there.  The leak detector informed me that the equipment that Ken with 20+ years of pool experience installed, was done incorrectly.  (Video here: https://youtu.be/4rjEOiIEPjE)  He did not ground my pool equipment and even left the equipment unbolted to the concrete slab which would have broke my pipes.  Leaving pool equipment unbonded is illegal.  Ken just did not want to do the work, due to the ground wire being harder to find.  I would NEVER have known that my equipment wasn't even properly installed unless I had been told (Ken knew this and never mentioned it to me!). The leak detector had a tough time locating the leak and Ken demanded that he speak to the leak detector.  Ken suggested digging into the floor of the brand new hot tub to look for the leak.  Unfortunately, this wasnt were the leak was and Ken's suggestion ended up costing me an additional $400, which he charged me to fix!  Thank you! He then wrote up a quote to fix a new targeted leak of the pool.  This was finally finished and supposedly I have a working pool.  Shockingly, the pool is still not holding water and I have the leak detector come back out.  I come to find that I also have a bad drain, plug and multiport valve that need to be replaced for another $500.  This should have been caught during the entire equipment revamp.  Ken also charged me an additional $1,500 to fix a leak that he suspected was there before starting the work.  I am also still waiting and will have to pay to have my brand new deck fixed due to this company's negligence. Do not trust them with large jobs.  If you want someone to just dump chemicals in your pool and collect your money, feel free but leave the large work for another company.

We've done a lot of business with Caribbean Blue Pools and are always completely satisfied with the…read moreservice, work and prices. They are fair and do wonderful work. We recently resurfaced our pool & updated the tile and couldn't be happier with the results! Ken is very responsive & great to work with, especially when planning such a big job. Definitely recommend using them as your go-to pool company, whether you are looking for basic maintenance & cleaning or a complete update. Great job, thank you!!

Started out fine - per previous review, things started to slip after a while. While at first we…read morewere treated as valued customers, as time went on we were treated as an annoyance. We're pretty easy going and probably let things slide for too long. At the end, things were disorganized and the pool service really suffered. Engaged a far more professional company and the difference is like night and day.

Jesse and his team have been doing weekly cleaning and periodic maintenance to our pool for the…read morepast 8 years. I've had no major issues with his service and his technicians have always acted in a professional manner. I've had to call him several times with some sort of pool related emergency and he has always responded back in a timely manner and showed up to fix the problems accordingly. Especially, after the ice storm back in 2021 where our pool took a beating due to the electricity being out for a week. He and one of his technicians showed up as soon as we got electricity back and triaged the problems and gave us a fair quote to fix them. Now, there have been some growing pains as the company has grown over the years, but I won't ding them on that too harshly. All in all, I have enjoyed Southern Pool & Spa.

Cory with Splashtex has won over every pool owner on our street. The company is honest and…read moredependable. We've been with them for two years and have been nothing but pleased. When there is a problem with our pool, he's only a phone call away and quick to respond. I've recommended to so many so I had to share with Yelpers!

We've been using Splashtex for a long while now. I can say with confidence that these guys are the…read morebest in the business. Exceptional communication, consistency, and first class service. Our pool has never looked better or operated smoother. We have already recommended them to everyone we know with a pool. This company is the real deal!

Called to inquire about pump repair. After getting the runaround I went elsewhere. I got the…read moredistinct impression they did not want (maybe need) my business.

Quick response time, quality service, and fair price. WP&S checks all this boxes, I've had two…read morepumps replace in 4 years and already know who to call when the 3rd goes out.

Beware. Does not do quality work. Tries to sell more work than what is needed. Not happy with…read morehis work at all. He seemed knowledgable but was quick to point out that prior people did poor work and things needed to be changed. Very unhappy with his work. Used caulking to connect the piping. This is not how it was connected before.

This guy is great, knowledgeable and has a very professional demeanor. His prices are reasonable…read moreand his service impeccable. I would recommend him highly

This company is one of the most honest companies I have ever encountered. I contacted them to…read moreinquiry about reverse osmosis and the technician (Charlie) came to inspect the pool. He was very knowledgeable and gave us great advice. You can definitely tell he loves his job. Do not hesitate and contact this company for all your pool needs.

Don't use this dishonest pool co. I used them for a very short time and in that period they caused…read moremy pool to resemble a "swamp." They forgot about servicing the pool!! Then they had the nerve to want to charge me to getting it back into shape!! They also went inside my home without permission, leaving the doors wide open causing bugs and filth to enter as they needed to connect to my electricity. I ended up cleaning the mess. Their customer service is very rude as well- I actually looked up the name of the woman who is in customer service and she had started a GoFundMe for some sort of vacation she wanted. I figured she wasn't getting paid much or.... Bottom line, weirdos and awful service.

This guy took a lot of my time and then gave excuses about why they didn't have a bid ready and…read morekept saying it was almost ready and then sent a basic and short email saying they could not do the job. This guy presents well but can't even give me the courtesy of explaining why. After I sent several follow up emails asking for an explanation, he sent another short email and then never responded again. I thought he was our guy but something is wrong when an owner of a business won't respond to an almost complete contract. Something is wrong here.

Outstanding service. Had issue with my Pentair controller dying just ahead of a deep cold snap…read more Happened Friday night. Pool company and pool cleaning company both closed for the weekend. Called 911 Pool Care on Saturday and got Chris, the owner. He was on another job but went out of his way to answer my questions, understand the issue, and talk me through a way to bypass the panel and get the pumps running. I am a capable handyman and comfortable with electrical wiring so I was able to follow his directions. I do not think any other company like this exists out there. 911 Pool Care is now on my speed dial.