After getting estimates from a few different body shops, I ended up going with Nova Body Shop and…read moreI'm really glad I did. From the very beginning, they treated me like a person instead of just another insurance claim or dumb girl walking into a car shop. One thing that immediately stood out was that they actually asked me, "How perfect do you want this to look?" That might sound like a small question, but it wasn't. They took the time to explain my options instead of automatically pushing the most expensive repair possible, which I really appreciated. I have a 2015 and so it doesn't need to look fresh off the lot. Their estimate also came in **significantly** lower than another shop I visited, but at no point did it feel like they were cutting corners. The repair quality was excellent, and my Mazda looks fantastic again. What really earned this review, though, was the top notch customer service. When they noticed my Mazda emblem had cracked, they replaced it for me. During the conversation I jokingly mentioned making it pink... and they actually custom did it. It's such a fun little personal touch that makes me smile every time I walk up to my car. Most body shops fix your vehicle and send you on your way. Nova managed to fix my car and make the experience pain free and memorable. Nobody wants to spend $$$ on body work, but if you have to, it's nice knowing you're working with people who are honest, communicate well, and genuinely care about their customers. Hopefully I won't need another body shop anytime soon... but if I do, Nova will absolutely be my first call.

Are you kidding me! I wanted to make sure I went to three places to get a quote first place said…read more$17003rd Pl. said $1300 and then this that i'm gonna go to I wanted to make sure try three places. I'm so glad I went! When I pulled in, he told me to pull in front of the garage and his older man comes out and just starts working on my car! I didn't even send them any photos or anything! They fixed it for free! Zero dollars! Who does that! I tried to give them a good tip and they wouldn't even accept it. These are the people that deserve it most! They just genuinely wanted to help. They will have all of my business and all my family's business moving forward! Plus, besides losing all that money I don't have to worry about sending in my car for over a week! Took them about seven minutes! I'm wildly grateful! They made my week!

This is the best bodyshop I have ever found, SERIOUSLY best service ever. They are the most…read morefriendly, hardworking group. I told my mom to bring her car here in the future (from Dallas). They fixed everything on my car for the BEST price and returned a NEW car to me! I've never had a better experience. I will post after pics

I would never recommend Alfredo Collision to anyone…read more I brought my vehicle to this shop after a collision that affected the rear passenger-side wheel. The repair required replacing certain parts related to the suspension and wheel area. Unfortunately, my experience with this place was extremely frustrating from beginning to end. From the start, the woman working there who identifies herself as the Accounting Manager was rude, unprofessional, and very unhelpful. She behaved as if she owned the business, yet showed very little competence or willingness to resolve issues. I even asked to speak with the owner, Alfredo, and was given incorrect information about who the owner actually was. The biggest problem is that my vehicle was returned to me in worse condition than before the repair. After picking it up, the car started making loud noises that it never had before. This makes me seriously question the quality of the work performed. It also explains why they never wanted to provide any warranty for their labor. In addition, the shop kept my vehicle longer than expected and still attempted to charge $50 per day in late fees, which I find completely unreasonable considering the delays and the condition in which my car was returned. At this point, I plan to have my vehicle independently inspected to verify the quality of the work performed. If the inspection confirms my concerns, I will take the appropriate legal action. It is very disappointing to see a business treat customers this way. I honestly believe the owner may not be aware of how poorly this place is being managed and how much damage this type of behavior is doing to the reputation of the shop. I strongly recommend that anyone considering this place look elsewhere for repairs.

They are honest and do good work I've never had a problem with this business and I've been there a…read morefew times

I chose Luxury Auto Body Works expecting professional communication and transparency…read more Unfortunately, the experience was the opposite. I repeatedly had to chase basic status updates. Pickup dates were communicated and missed without proactive notice, and I was often told updates were "sent" when nothing was received. My email address was misspelled, which I had to catch and correct myself after not receiving updates or photos. Front desk staff did not proactively notify me when the vehicle was ready for pickup. When asked why no call was made, I was told they were "too busy" and that it "depends on the day." This response showed a lack of customer priority and accountability. The most concerning issue was conflicting information about diagnosis and BMW involvement. At one point, I was told there was no confirmed BMW appointment, and later received a message stating the vehicle was fully programmed and calibrated without dealership involvement. These inconsistencies made it difficult to trust the information provided and left me without a clear timeline. Additionally, the repair was not properly closed in the Carwise system after pickup, which prevented me from leaving a Carwise review and they don't want me leave a review on Carwise with my experience so here I am writing my review Based on this experience, I question how consistently customer experiences are reflected in Carwise reviews. If you use this shop, document everything and expect to follow up repeatedly. I cannot recommend this facility if you value proactive communication, accountability, or transparency.

Fantastic! My daughter severely scratched and dented one panel of the side of her car and Certified…read moreAuto Body was fairly priced, super professional, upfront, and kept me updated through the whole process. Highly recommend!

I begin this journey almost 6 months ago. I am not a spring chicken, but feel like one. I went…read morefor an oil change at my favorite Subaru dealership in Georgetown and walked out with a brand new bright red 2024 Crosstrek. As you get old, you get bold! I had the beauty exactly two weeks, with paper plates still intact. Driving to work on our glorious I35, I was rear ended by a company truck, thank the stars above had insurance. I wanted to puke. I attempted to contact a few body shops suggested by Subaru and they wanted nothing to do with the insurance the company truck carried. I began yelping collision shops. Several 5 star reviews appeared at Certified Auto Body. I took the plunge. They were 5 minutes from my house on Dessau road. Matthew was beyond amazing. We discussed the damage and I made my decision. That was March 29th. Matthew took me to get my rental and the journey. There were so many kinks in the process. The car was a 2024 and Subaru changed the tail lights. None were available and no ETA. I called weekly and god bless Kelly for putting up with me. I gather for several months Subaru HQ led us down the rabbit hole. Long story short short, I contacted Paul, the former service manager at Georgetown Subaru, and lo and behold with his help, Matthew was able to secure the tail light system and the final repairs began. I picked up the car yesterday, September 28th. Matthew told me it would look brand new, I prayed his idea and my idea of brand new were the same. OMG, I forgot what the car looked like in 6 months, but this car looked like it had just come off the showroom floor. I wanted to jump for joy and cry at the same time. Trust, excellence and caring for your customer, is hard to come by. Matthew, Kelly, and Certified Auto Body possess all these qualities and let's add patience as well. From minor to major damage, you will never do better than here. Fair, honest, with amazing results, this is your place!

They answered all my questions throughout the process, had great prices and exceptional customer…read moreservice. The front desk women is amazing. Super friendly and even personally texted me photos of my trailer because I wasn't from the area to come and see it. Took my idea and did exactly what I asked for. Thank you guys!!

Rammed my Sienna into a deposit slip dispenser at my banks drive thru and needed it fixed. I found…read moreManuel's ad on CL and I am glad I did, Manual was caring and showed me what was needed to be done for repair and how long it would take. The job he performed was excellent. Highly recommend

GOOOOD! went to this shop down the road for a crash through insurance claims and very happy, they…read moremade the process very easy and my car looks brand new! thanks master repair body shop team!

I brought my vehicle in after bumping into a pole and its like it never happened. They were very…read morecommunicative about what needed to be done to repair the door handle and talked with my insurance to get payment worked out. Overall very happy with my car and would definitely use them again