My wife and I decided to put solar panels on our house. Because, you know...we're green. So, I made an appointment for the Auric salesperson to come to my house Tuesday at 1pm to discuss.
Tuesday at 1:20pm, she hadn't arrived. So I called her cell phone. Voicemail. I left a message, reminding her of our appointment.
At 1:30pm, I said "Screw it!" and went to Target. At 1:45pm, she called me at Target.
It wasn't her fault, you see. Her scheduling software "malfunctioned" and double-booked her for the 1pm time slot. Sure.
Anyway, she said she could be at my house in ten minutes. I told her, "Make it 20."
To her credit, she arrived 90 minutes late on time this time.
To her credit, she had the read-out and analysis of my house, the costs, and the projected energy savings on her laptop. Quite impressive. She answered all my questions.
As we wrapped up, I said, "I need to discuss this with my wife. Can you send me a copy of that presentation?"
"Sure, but...I am booked until 9pm tonight, so I won't be able to send them until tomorrow." Sure.
That was six months ago. We never got the presentation, and we never heard from her again.
Menos mal. The energy savings equalled (but did not exceed) the cost of the panels. There was no upside for taking the risk of a strange company drilling holes in our roof in the name of conservation. And there was certainly no possibility that we would hand-over a $20K check to this particular salesperson.
I'd imagine is quite hard to lose a solar panel sale in the greater Portland area, but by golly...she earned that loss in spades. read more