0/5 - Salesperson (Enrique Guzman) 3/5 - Project coordinator (Thomas Nevin) 5/5 - Installation team 2/5 - Overall communication ----------------------------------------------------------------------------------------- TL;DR - Enrique Guzman (sales) promised incentives but did not deliver on these incentives until I reached out to corporate to complain 60+ days after panel installation. Enrique also misled us on PGE billing after installation (details below). Project team was helpful. Installation team was courteous and respectful. Overall comms were pretty messy. Our interaction with Ion Solar started in Nov'2022 with a D2D sales rep knocking on our door to pique our interest in solar. From there, we scheduled an appointment with their salesperson Enrique Guzman. Enrique showed up and presented us the "potential savings" of installing solar and how it will essentially pay for itself as it will offset our electric bill entirely. He also mentioned that we would be put on a 12-month billing cycle with PGE after installation. Neither of these points turned out to be true. I asked a good friend of mine if he would be interested in going in on solar together to see if we can get a better deal from Enrique. Enrique offered us each a $1,000 check and $300 Nike/HOKA gift cards to be sent upon installation if we signed up with him. We thought it was a good deal so we both signed up. Mind you, these incentives were verbal agreements; none of this was on paper. Fast forward to Jan'2023, panels are installed. My friend and I reached out to Enrique Guzman for the promised incentives and were both met with a short "yup on it". This went on for 30+ days. We would reach out to check on the progress of these incentives and Enrique would either send a "will these sent out ASAP" or straight up ghost us. Having been fed up, we reach out to Ion Solar corporate. Thomas Nevins hears our story and sends an email out to Enrique and cc'ing us both on it. Enrique Guzman responds to the email with a "yup on it". To our surprise, we received the $1,000 via Zelle a week later. However, the $300 Nike/HOKA gift cards were still nowhere to be found. At this point, we're 60+ days past installation and we were still missing the last half of our promised incentives. So I finally submitted my post-installation survey, giving them a score of 1/10. Enrique IMMEDIATELY responds by sending both my friend and I the promised $300 gift cards. Why did it have to take so long and so many different parties to get Enrique Guzman to fulfill his promise to us? Furthermore, why did he have to lie to us about the 12-month billing cycle? This was a complete bait-and-switch. Had we known that he was going to treat us like this after signing, we would NEVER have signed with Ion Solar. And to be honest, both my friend and I are struggling with buyer's remorse after this experience. We would NOT recommend Ion Solar. read more

Very rude and pushy, misleading door to door sales people. Ignore 'No Soliciting' sign and then insist they are not selling anything and still persist. I would never, ever, ever trust a company that clearly encourages their salespeople to explore these tactics. I feel sorry for anyone they bamboozle. read more

Terrible customer experience right out the gate. Had a consult only. Sales showed up ready for documents to sign and construction to begin. Tried to tell me wha my HOA did and did not allow when they do not know. Proceeded to guilt me about their "long drive" and to not call for further consult unless we are ready to go for sure due to their "long drive" read more

Their sales pitch was deceptive. Want to if their prefered bank would give you a loan etc. and hand you a contract for $50K to sign.

I will never purchase Solar from ION. Once the site survey was done, they dropped me like a hot potato. They proceeded to pull permits without my permission and before giving me a quote. I knew I needed a new roof, so it was imperative I get a quote up front. I called my sales person, my site survey person and customer service multiple times leaving messages to get an update after waiting 2 weeks post survey, but no one called back. They didn't text back or reply to my emails, either. I even told them they did not have my permission to pull permits with the city or PGE, yet they did. If this is how they treat a customer they are trying to sell them a $30k system, then how wwill they treat an existing customer. read more

Haha I didn't want solar, didn't want the pitch, told him NO 3 times. He walked off after saying, I get it, you hate solar. Don't trust their sales people. read more

We were told we would not see an electric bill after installation. They lied. Not only did they not install enough panels even for the summer, but it turns out the angle of sun on our panels is also not helpful. They lied. read more

I asked these people to take a look at what they did, since they clearly didn't install enough panels on my house. They told me that it was my responsibility to know how many panels I should need and that I should have said something during the design process. Nice! Won't take any responsibility for screwing up. Won't do anything to make it right. DO NOT USE THIS COMPANY, PERIOD! They will overcharge you and underproduce. read more

Initial contact person posed as PGE employee offering a free energy audit. Pushy salesman. I wasn't interested in solar & told sales rep that several times. He insisted on giving me the pitch. Company has a horrible reputation. read more

Worst customer service I've ever had. Follow-up and follow-through were dismal. Dropped the ball multiple times. My electricity provider was the one who called me to ask why I was cancelling my project. I wasn't but Ion had dropped the ball big time. read more

Sales reps lied to me, 73, retired. Told me I would be grandfathered out of upcoming power rate increases. Just called PGE. They told me that is not an option, never was. They are immersed in similar claims, read more

They harass you! I have been telling them no for a year. I've emailed and was supposedly added to a "No Knock" list yet they continue to violate my no solicitation sign. read more

ION Solar - Solar Installation Near Me - Wilsonville, Oregon

They provided a contract with a system we agreed upon and then came to the house and installed a completely different system- they are in breach of contract and are ignoring us. So we have 16 useless panels sitting on our roof. They refuse to get in touch so we are starting the process of filing with CCB official complaint to BBB and have an attorney identified- what a joke they are. RUN FROM THEM! read more

Please stop coming to my house trying to sell me solar panels. I've already told your sales people dozens of times that I do not want them, but they keep asking why and won't take no for an answer. Then they come by a couple of months later and I have to go through the whole song and dance again. Even if I DID want solar panels, I wouldn't get them from your company because of this! read more

Solicitors are apparently illiterate as they seem to be unable to read a simple sign that says "no solicitors". They continue to pester us, causing our dogs to bark and wake our sleeping baby, despite the fact that we've asked them MULTIPLE times not to return. No way would I ever do business with this company. read more

In Monday 16 December 2024 at 17:54 US/Pacific, Hadem Nazarri (sp?) *again* solicited at my door in violation on a "No Soliciting" sign. I didn't realize it was a repeat until I went to leave this review. I also spoke to an executive at the company and was told back in 2022 I'd be on their "No Solicit" list, as you see in reviews below the company responds and says they do. It's a bold-faced lie. Do not reward their aggressive and illegal marketing tactics! Original review below: On Thursday 25 August 2022 at 12:35 US/Pacific in NE Portland, Oregon, an Ion Solar representative who identified himself only as Jim and would not give further contact information ignored the clearly displayed "No Soliciting" sign displayed prominently on the property and proceeded to disrupt the household, with folks who work from home present and visibly working via the window, to make a sales pitch. When asked why he ignored the "No soliciting" sign, he said that he "thought the sign was cute" so he knocked (the sign has a cute image of a dog on it, but clearly reads "NO SOLICITING"). When I phoned the company, they said they never heard of "Jim", but that they do engage in door knocking practices for marketing. I asked to be sent a copy of their guidelines for employees who do this (specifically wanting to see if they are instructed to follow No Soliciting directives), and they refused. I encourage folks to avoid this company due to aggressive and inappropriate marketing tactics. read more

HUGE SCAM DO NOT USE ION SOLAR!! complete mess delayed me over a year. Multiple times taken off work. Damage to house. They send unlicensed electricians out that dont know how to wire properly or install. Had power issues after they were messing with electrical on a brand new house.After much wait, absolutely nothing. They have no idea if it will even work. Utah customer service is terrible. Use another reputable solar company. Dont waste your time or money. Would give no stars if it were possible. The only bright side is the tech from the local warehouse. Very knowledgeable and tried his best. Unfortunately the damage was done and it is more then likely going to have to be re done. read more

They will sell you an overpriced system. That will not cover your energy bill. You will have 2 payments solar and utilities. Don't believe them when they say the solar will completely eliminate the electric bill. In fact they will target new move in houses that don't have electric usage so they can deny any claims they made in your home !!! read more

Wow. I really wish I chose a different company for my solar panels. I feel stuck and extremely frustrated. It's an entire system of incompetence. I can't get frustrated at a single person on the phone because of course they didn't cause the issue. But no one fixes the issues. A really simple thing was that I had to formally ask at least 4x to have my husband's number removed from the account and to only call/text my number. I don't know how his number got on there but the loan is in my name and I'm the one that works from home. The first time I asked they said they couldn't remove numbers, only add them. Weird but okay. They said they could put a note to call mine. They didn't. They continually called my husband which caused major scheduling delays. I had to ask 3 more times before the number was actually removed. When I'm put on the phone with someone that's supposedly assigned to my account, they have no clue what is going on. The first city inspection failed because they used a 40 amp breaker. ION (after several weeks) "fixed" it by changing it to a 35 amp. Inspector came back and kindly showed me the notes he gave ION. It was very simple. 30 amp was what is required. I called ion back to see when they are fixing it but whoever needs to speak with me is conveniently out by 4pm MST and I was calling at 2:55 PST (3:55 MST). They'll "call me back". Which is a promise I've heard countless times that they haven't delivered on. I have to call them. I've had friends ask about solar panels and would love to get referral credit but absolutely won't recommend anyone to ION. Awful service. read more

These guys came to my house as a cold call. A young man showed up on a hover board (I'm not joking) and asked if I'd like a free consult for Solar for my house. I specifically said "only if there is no cost to me". The hoverboarder promised that through grants etc that there are no costs and it's just like having a normal electrical bill. A day or so later another guy came out to do a consolation. He pulled out an iPad and showed me their plan for the install. First red flag was that they wanted to put panels on the side of my roof that does not face the sun. Second red flag was that he would not hand me the iPad to read closely. The 3rd MAJOR red flag was that he was pressuring me to sign a contract for around $20,000(!!!!!) right then and there after a 5 minute presentation with the fun prospect of months of work (which seems extremely excessive. My neighbors had solar installed in 2 days) . I asked for this (poorly made) documentation to be sent to me so that I could look over it carefully. The guy was visibly frustrated said they would email it to me (I never gave them my email address as they cold called me in person). He rushed out the door and I never heard from them again. This place is clearly trying to make a quick buck off of people that won't question and are easily bullied into signing things. Stay away. read more

Energy advisor Christopher M. came by my house, and we had a great conversation regarding solar panels for my home. He answered all of my questions and was very helpful. He didn't make me feel pressured or pushed to get anything I didn't want. I highly recommend Christopher M. read more

They straight up swindled us. This is a really crooked business! I've even thought of contacting the police. We were looking at lots of different solar companies because my partner is really smart and cautious. He insists on doing his research. They told him to sign and he could cancel anytime before they started work. My partner found someone better and went to cancel. But what they said was a blatant lie, and they stole $3500 saying you couldn't cancel after signing, the opposite of what the rep told him. We have a disabled daughter with a lot of expenses. Solar would have paid for itself. Instead, we are now crunched this year financially because they stole this money from us. read more

Had Solar Panels inatalled by ION Solar and since they were installed am on my third failure of system for the same problem. They have very poor service for repair. They do not show up as promised if you can even get thru to some one that will schedule a person to come out and repair system. The last person to come out four days ago gave up on the repair and was told that an electrician needed to come out but no one showed up. So yesterday called and was finally able to get thru to schedule repair after four attemps to get thru. Well guess what another no show. I would advise anyone looking for solar panels to look for a different company read more

Total waste of 2 nights. Guy 1 comes to the door with the pitch and sets future appt. Guy2 misses said appointment and rescheduled for next night. The appointment was supposed to be 1hr. 2-1/2 hrs later he finally left. I asked him to send me a copy of the proposal as I wasn't going to make a decision like that quickly. I never heard back from him at all. STAY AWAY, FAR FAR AWAY. read more

Horrible experience, so far. Took forever to get installed. Multiple teams started and stopped before it finally got done. The only reason it got done was my loan preapproval was about to expire. Everything got installed and still took 3 months to get stickers for the boxes and Aep approval. After all of that mess, 9 months later I have a brown spot in my ceiling in a bedroom, called Ion to come out. They sent an inspection team in about 2 weeks after the call and photos were sent. They go to attic and come down and said the roof looked improperly installed. They showed me photos of black mold growing on the plywood in areas, I let them know I bought the house less than 3 years ago with a full inspection. After showing them reports they agreed to climb on the roof and look. After about 10 mins all 3 team members said it was a Ion Solar issue the panels were installed the "old way" directly under the singles. This wasn't the total issue, the real issue was they did not seal anything. So I have 19 solar panels shoveled under the shingle and no sealant anywhere and the rain has been going into my attic. 24 Hours later no response or anything from Ion Solar. I have never sued anyone or wanted to. but a lawyer maybe needed soon. read more

Can I give this business minus stars?! I just had ANOTHER interaction with a sales person from this business. I've asked them to take us off their list and they keep coming back to our home. This time the little twerp said he was from "light solar"after I asked him several times and having to think really hard. He said he'd have to get my name and email address to take me off his list to which I said no and then began filming me and saying I shouldn't report him because he's just out of HS. I told him I've worked sales and know the tactics and he needs to find a different job. This is not ok and I'm reporting it to the BBB. read more

They are a HORRIBLE company who will do anything to make a sale. They will lie straight to your face. First thing that should deter anyone is the fact I can't get my reviews to post anywhere! Last summer they came and gave us a quote for solar panels. We told them we didn't really want to get solars yet because we knew we were coming up on needing a new roof. They told us to not worry about it, when the time comes for a new roof they will lift and replace the panels for free the first time. On top of the fact they will inspect our roof. Inspection and everything ran smooth. We were told we had a solid 5 years left of life on the roof. We proceeded with the panels. Fast forward to now. Our roof does not have the proper ventilation and we NEED to replace the roof. I call Ion to let them know and they told me they will send a quote out on lifting and replacing. I informed them what we were told and they asked if we had it in writing. I told them know, we were told this. They told me that I was misinformed and there is a fee, but since I was misinformed they will "discount it". It is going to cost $9,000 to lift and replace the damn things! That's supposedly the discounted rate. The panels aren't even a year old and that's 1/3 of the original cost! I then also come to find out they verbally tell people this frequently! STAY AWAY!!! read more

Ion is a shady company. I regretfully purchased a system from Ion and it was not working properly. But at the sign of the install agreement (so before installation is complete) you absolve them from any liability for system performance or monitoring. read more

A young man came to my door offering a free consult. Since I have been thinking about solar panels for awhile, I said yes. Guy shows up the next day and we spend a couple of hours going over everything from what's involved, how much energy would be produced, what it would save me, relationship with the power company, possible structure updates that might be needed to my older house, cost of engineering evaluation and what it would cost me. I told him I am interested and would like a copy of the proposal to look over and sleep on it. He said he would email it to me. Never heard from him again. Turns out this is the way they operate. They want you to sign now and don't think about it. I would stay away from this company, or at least ask for time to think it over. read more

They placed panels under a 40-foot maple tree and then told us tough luck. You signed a contract. We now owe for our panels and for electricity. Find a reputable company. They just want your money. read more

Scam. They came to my door and seemed nice enough and I stupidly gave them my number for a solar estimate. Did some research. Said no thank you. They must have sold my number to some spambot because I get five calls a day from different locations for Ion solar. Slam the door on their face like I should have, read more

I am in Oregon and had recently signed up with ION Solar. I had met with two other Solar companies after ION and decided to go with ION ONLY because I was promised to received an incentive that will reimbursed me with on my energy bill until next summer. Since it was getting to winter in Oregon lacks sunlight during winter. That was a big mistake! Grant from ION Solar was the sales man in Oregon, he claims he does San Diego, CA to Oregon so be aware. Don't believe in their lies about any incentives unless you are prepared to haggard them down consistently, no one has time for that!!! I am sure if they do this to me, I am not the only one which is why I want to leave these review here to make consumers aware!!!! Don't believe them if they tell you that you will ONLY see a $20-$40 in your energy bill after you install Solar!!! Do your own math and DD. Lies after lies to hook you in. I am $50K in the hole, I am still paying for my energy bill plus my loan with the solar. I am paying double to what I use to pay now. Hopefully, in the summer I can see some relief in Oregon. Also, not to mentioned they messed up my dry wall at my breaker box during install and had to send a tech out to patch it up. However, the tech came out totally unprepared, didn't have paint, I just bought the home so there were some paint left behind and was able to give their tech the paint to use. Do your DD. There are many other solar companies to choose from read more

The Salesman lies about everything. There is not ROI for these panels they could not sell them if they told the truth. After the payment on the loan it cost more than the original bill. They replace a 400 amp panel, with a 200 amp panel, and deleted 3 50 amp breakers. The panels are only 1.5 in off the roof Manufacture Here is the assignment, What behavior or behaviors would you assign to the Stories below. From the lists, above? Try to apply as many policy violations as are applicable. And at what level of administration should the complaints go too? Be Objective Be, Be Objective, yea team. Be short on your complaint, Unacceptable behavior, note the policy violation, note the policy number, and the required penalty for violation. Submit the complaint to the relevant level of authority. (Hint) If you submit it to the perp it will get thrown away. I had one of my kids write up a complaint and submitted it to the principal, and then I went into her office and asked her to produce it but she couldn't. in 7 in. the water skips over the gutters and into the subfloor. The Power drop is mounted into the siding with small screws that are pulling out of the siding. The pole is sagging already and the panel is pulling off the wall. There are more defects in workmanship, and contracts, but my overall warning is do not use ION Solar. read more

Everything went smoothly. The electrician who worked on my service panel and the fellow who came afterwards to fill in a section of the wall next to the panel were on time, courteous, and did flawless work. read more

I had a sales representative visit my house, and told I would be receiving a "Free Estimate" for Solar on my residential home. I was talked into signing an agreement to get the process started on the "free estimate" on 6/27/2023. It wasn't until 7/13 did a tech come to survey the home to determine the requirements and design of the project. On 7/14 I received a text msg stating the application to the electric company was being submitted, which I immediately responded to the same day, that I did not want to move forward with the project, because the solar design on the loan would be approx. $180 per month, whereas the house I had just purchased and still adjusting to, the electric bills were coming in under $100 per month. I also spoke with my rep on the phone stating I did not want to move forward with the project, to which he assured me we were done the process. Fast forward to Sept 15th, I received an email from ION asking for my electric bill records, to which I said I had canceled this request, but was then told I would be responsible for a $1500 cancellation fee. Why have I not heard from anyone with IONSOLAR for 2 months, thinking the account was closed, and now being told I am responsible for, " All of that costs money and Ion is just getting repaid for the work we've done to this point." I feel I was more than upfront, honest and responsive to all correspondence in this matter, however being mislead and scammed in this transaction. Because I signed an agreement in 6/27, I am being told that I needed to cancel by 6/30 to avoid any cancellation fee's. How would anyone be able to make an informed decision in three days, when they did not receive the estimated design and/or cost until one or two weeks later. Then express the desire to terminate, and be reassured, only to be harassed 2 months later. In efforts to try an resolve by email, they said offered to settle for $500 to which I also refused to accept. read more

Evidently we don't even rate a sales call. I'm giving Ion a one star. We made an appointment. Got a confirmation text of the time. Canceled another appointment to be at home and waited. Twenty minutes late, we texted. They responded that someone knocked on the door and nobody answered but they could be back out later. Not the way to start off a relationship. We have a Ring camera - nobody came to our door. Glad to find out early on. We're out! read more