Took my son there for lunch recently. We each got soup and had a choice of 2 pretzels or 2 crackers to go with it. I chose both and we split them. When I opened the little pack of saltines, they were stale. I handed back the second pack and asked to exchange the 2 cent pack of stale crackers for more pretzel sticks and was told I couldn't do that because we had opened one pack. She would only trade if both packs were unopened. Really? Would it have broken the bank? We said nothing more and left quietly. We will never go back. read more