If I could give this business a zero 0, I would certainly do so!!! My husband and I ran a few errands and we decided to just go home and enjoy a sandwich. My husband then said "hey, do you want to stop into Chipotle and get a bowl?" So, we did. What a mistake! First, we looked for somewhere to sit that looked clean, then noticed the soda machine had a handwritten sign "not working". We initially thought it was the entire machine, but there was ice everywhere and determined it was the ice machine that was not working. Ok, no big deal, these things happen. BUT then we headed to order our bowls.....this establishment was disgusting! I first noticed the counter area by the grill and it had pieces of meat laying all over (not cleaned up and wiped down). Then the actual "ingredient bar" that you select the items you would like was totally disgusting, food everywhere, nothing cleaned up or refilled with fresh ingredients. I immediately told my husband I wasn't eating here and he agreed. We walked out and went home and enjoyed a sandwich. In this day and age, spending money to go out to eat should be worth every penny you spend. We will never return. read more

Chipotle Mexican Grill - Chipotle in Hanover Pennsylvania - Mexican Near Me - Hanover, Pennsylvania

Would give 0 stars if I could. This place is constantly a mess. I try really hard not to come here, but I wanted qdoba and there isn't one around - so I had to settle for this since it's open today but they should have just closed. They told me they didn't have white rice, but had it at their to go station. Ordered a large queso, told me they were out of large cups so they would give me two HALF FILLED small cups, they also didn't have vinaigrette, & the customer service was trash. Spend your money somewhere else. Chipotle is the most greedy company there is, and this location proves it. read more

It's very rare that I write reviews, let alone bad ones but this was completely warranted. Do not, I repeat, do NOT order online at this restaurant. I've been going to chipotle for a few years now at a couple dozen different stores. Couple of issues here and there but nothing major. My online order at this location was the worst portions i've ever received! I've gotten smaller proportions before, but nothing like this. Again, i've never had an issue where I feel like I haven't received a lot of food, generally most chipotles do well, but this was the absolute worst by miles. Coming from someone who can't afford to eat out like this on the regular, do better. read more

never gets my order right after the first 2 times being perfect and don't order on line they make is as terrible as possible if your order online honestly disappointing read more

Lewis is the best in the crew that guy deserves a raise ASAP!! Very great service super nice

Last week my family decided to order Chipotle. Lately it seems that every time we order from here there's a problem. Yes, I agree it's better to order in person but they offer online and phone in. They all should offer a consistent experience. Every time I've tried to use the website there's an issue or I have to refresh several times. The last time we ordered by phone. Upon pickup..the barbacoa was like beef jerky. The fajita veggies were raw. I chatted with customer service online and received 4 free meals. We reordered today and things seemed better. The chips were stale unfortunately. Let's do better Hanover location! read more

The place was absolutely disgusting, messy, dirty, and unkept everywhere. The area that you add your ingredients covered in ingredients. The floor a mess. Even the people in line ahead of me asked to talk to the manager because of the attitude and cleanliness of the restaurant. All of the employees seemed to have no care at all. I know working especially at food places are not the best job but rule #1 at least put on a fake front. They were throwing food bins, rolling eyes, and giving attitude. I have only had this experience at this Chipotle. read more

Don't even waste your time here. I took one look at the portions they gave the person in front of me and walked right out. Absolutely pathetic. They charge ridiculous prices for measly servings complete rip-off. Save your money and go somewhere that actually gives you what you pay for. read more

If zero stars was an option I'd choose that. Decided to stop in for a bite to eat with my husband. Stood in line for almost 5 mins, with ONE person a head of us, of who which was an EMPLOYEE. Customer/employee was leaning over the glass, laughing who seemed to be intoxicated, while the employee serving him repeatedly put the wrong food into the bowl and would dump it out thinking they were being funny. The customer/employee then asked for steak, the server then proceeded to pick up a whole steak that hadn't been cut up yet, put it on top of the food already in the bowl, then put the steak back in the warming container. All while this was occurring no one was there to manage the behavior of these immature employees who were playing with food. I feel bad for any customer who may have come in after we walked away, knowing their food had been inappropriately mishandled. Very disappointing as I love this restaurant chain. We will never be back to this location. I'll drive to MD instead. 10/6/25 around 7:45pm. read more

Serving sizes were extremely small. Everything else is great but im not getting the equivalent to other chipotles.

Unless you're going to the store to order your food and pick it up don't bother. I used their app to order dinner for my family after being on the road all day. Literally everything arrived wrong. Incorrect ingredients. Either missing or things we didn't order. Not the first time this has happened. Burritos were also pretty skimpy. Try calling the store they won't pick up the phone. Try using the app to correct it, good luck. I've never had problems with taste, service, correctness, etc at any other Chipotle location. For some reason the Hanover location just doesn't give a crap. read more

The worst customer service ever experienced, anywhere!! Ordered online. Order made wrong. Waited 20 minutes while they made other customer orders before they could be bothered to correct ours. Went to register and was yelled at, "they're making it now!" read more

I'll just let this brown slimy lettuce speak for itself. I was dining in and I reported it to an employee. I got "oh, sorry about that." and she walked away. Disgusting food! Disgusting personality! Disgusting service! read more

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if I could give a -1 I would! this place is filthy! i was here at 1:00 pm on a Monday. there was dirt and dried food on the floors, tables, and counters. I had never eaten at a Chipotle's and I will never eat at one again!! there was a young lady who I believe may have been the manager. she was changing lightbulbs and decided to change the one directly above where my friend and I were eating!! I mean literally right over our open food and drink containers! disgusting!! I said to my friend how filthy this place was and I said it loud enough for this young lady to hear. a few minutes later she sent a young man out to broom-sweep the floor. he swept a small area and left the dirt pile in the middle of the floor where we and other patrons were eating! the windows looked like they hadn't been cleaned in ages! This place should be closed down for a thorough cleaning and a health inspection!! I took pics! Awful experience! read more

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Fellas, just ate close-to-raw-rice in my bowl. Completely ruined the whole meal. No problems with staff- other than that one #SQUID working the cash register, or any other ingredients, yet if not for eating with my #BROS the experience would've been ruined. Luckily tales of the glory days - winning the NEWMAC championship #WHYNOTUS #DIRTY'06 (1GB, 3 CLEARS, 1, DRAWN PENALTY), and of course off the field in the basement #THEDUNGEON of the forever bumping Alpha Epsilon FRAT house. What I wouldn't give to go back to my pledge days when I was SIPPIN' ALE & WHIPPIN' TAIL, and Chipotle cooked their rice #BIDENSAMERICA. read more

Never ordering from this location again. Ordered double order of burrito bowl, so I would have extra for lunch tomorrow. So double meat, double portion. If what they delivered is double, that means single portion would be child's size. Also ordered the kids' size taco thing, because that seems to be the only order option that gets delivery to you without tacos being mush. The kids' option puts taco and toppings as separate items you put together yourself. Only: The toppings weren't in the box. Just the tacos. Since this order item is $7.50+, this was expensive mistake on the part of the store. Finally, I called the store to try to get credit. THEY WILL NOT ANSWER THE PHONE. Goes to automated service that says you can only place complaints in response to emailed receipt. Only I didn't get an emailed receipt. So how am I supposed to get credit for this partially unfulfilled order? They're now blackballed when I need meal delivered. See photo. At least I got the queso and guacamole I ordered. Just not the *meal*. Edited to add: Had to use the queso as part of burrito bowl, because horribly dry. Then, burrito bowl chicken had clearly sat out for too long, also dry. Hoping I don't get sick. Didn't receive half the order I paid for. And the half I did receive, half of that is going down Dispos-All. What a waste of money. If manager doesn't voluntarily refund a big chunk of money, I'll be filing a chargeback. read more

Chipotle Mexican Grill - Note Kids' plate that only has tacos, no filling. Note "double" portion in single-serving bowl. - Mexican Near Me - Hanover, Pennsylvania

I completely understand why the reviews at this are so low. My taco were sloppy put together. It looked like a bad train wreck. They were not close to being ate by hand. I was afraid to ask for anything because it would of made it more sloppy.The flavor of everything was ok. There are so many places that have Mexican options . For what I paid for t my meal this place would not be my first choice. Even service lacked happiness. read more

In the past this location was great. Now it's a Not To Go To location. Did an online order, picked it up, got home no toppings as ordered. Took the food back, had a paper sign on the door limited toppings available. Told the manager I want a refund and was questioned why ? Well obviously because the order was incomplete. And why were they accepting orders online if the orders would be wrong. The manager said I had to go online to get a refund as well! WTF ? The place was filthy, I saw a worker empty the trash and went right back to preparing people's food, with the same gloves he emptied the trash. They've had plenty of State Of Pa. food violations, look it up , it's public record. read more

Chipotle Mexican Grill - Personnel drinks on food prep area, Violation - Mexican Near Me - Hanover, Pennsylvania

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Worst Chipotle I've ever been to. The place is NOT CLEAN at ALL. The counters have food scraps all over them and they don't bother to wipe it down before making your food. Halfway into my burrito I found this hard brown ball of who knows what. I feel like throwing up read more

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foods good but the manager becky or whatever is is to the company is weird... she's rude, would not want to eat in that place if she's around. i've seen her disrespect her employees first hand when ordering my burrito. chipotle could find so much better for management. not to bruise her ego or anything but she needs to see a specialist to get her act together in my opinion. read more

this is the worst Chipotle! I have given this business so many chances. no more. Especially if you order online they will screw you on your order. it's always wrong . They also don't tell you when they are out of stuff like queso or guacamole that cost extra and they sure as hell won't refund you . they will knowingly allow you to order something they don't have and take they money only for you to get home and realize they screwed you! a lot of bad practices going on here . read more

Worst Chipotle ever! If this was my first experience with Chipotle I would not go back. Paid WAY too much for a skimpy bowl that was practically all rice. They charged extra for guacamole which was NOT in it, got large chips and queso and the chips are not fresh. They are stale day old chips. This is not acceptable and I'm at work so kind of stuck with this disaster of a lunch. Oh and also the steak is dry and burnt! read more

I order online either on the site or through doordash and the last 4 times i have they havent got any of my bowls right. Always missing something. Tonight they ran out of rice and told us we had to wait an hour and to come back which was fine but then picked our food up AND HAD NO RICE. Or guac that i paid extra for on 2 bowls & queso. This happens way too often and i will not be coming back! read more

VERY POOR SERVICE, the rice is undercooked and hard which made my food unenjoyable. As the workers continued to make people food they began to play with people food and make shapes out of the burritos. The top of the counter they make people food on was disgusting, nobody thought to whip down anything. The works are very disrespectful and they proceed to make my food wrong. They put what they want in the bowls. If you decide to go here I advise you to watch them make your food. read more

They messed up my order and they won't answer the phone to refund me or make it right. Ridiculous. I've called like 5 times and keep getting their voicemail that ain't actually a voicemail and asks for a remote access code. So get it together Chipotle. read more

We went on a Saturday around lunchtime. Looks like we had just arrived when the rush was dying down. The food was hot and fresh and really good. I got a sofritas bowl and my husband got a barbacoa burrito. Only reason I'm not giving five stars is because customer service was lacking. The two behind the counter seemed like they hated their job as much I do. read more

Chipotle Mexican Grill - Brown rice, black beans, sofritas, hot salsa, sour cream, cheese, lettuce. - Mexican Near Me - Hanover, Pennsylvania

They are always late and our food always comes all messed up and thrown together. Chipotle online was no help and we waited an extra 45 min from the 45 min wait that it anticipated. Go to Blessings Restaurant instead! It's homemade authentic Mexican food! read more

First time eating here. The food was really good I did an online order so I just had to pick up my food the app was easy to use great service though there. Just not five stars because they forgot my napkins and utensils :( but otherwise amazing. read more

It was mine and my hubby's first time here, and the service was incredible! They seemed to really care about making sure we had a pleasant experience and would want to come back. We definitely will. I got a carnitas burrito that was huge and really fresh tasting. My husband loved his chicken burrito too. 10/10 would definitely recommend. read more

Chipotle Mexican Grill - Mexican Near Me - Hanover, Pennsylvania

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This Chipotle needs to be shut down...AGAIN. The food, service, and cleanliness of this place is down right the worst! There is no way they are meeting the health inspection requirements. I could see trash all over the floor in the kitchen, workers were preparing food and cutting chicken over an open trash can with dirty gloves. The employees appeared sweaty, unbathed and gross. Quite frankly, I lost my appetite knowing one of them prepared my food. There is no system in place for online orders. Items are almost always missing or wrong. Sometimes the orders are on a pickup shelf, other times they are behind the register. Never are the orders ready at their scheduled pickup time. Some employees are just walking around the restaurant when customers clearly are waiting to be helped. No one addresses a customer when approaching the register to pickup the online order, instead employees just pace back and forth. I assume because they have no social skills. It is definitely a different world these days. Do yourself and your wallet a favor and stay as far away from this restaurant as you can. Other Chipotle restaurants I've visited seem to operate similarly. My true star rating is a "0" read more

I'm not normally one to write bad reviews, but I felt I had to say something. My brother both ordered sofrita burrito bowls as we are both vegetarian. We ended up picking out multiple significant chunks of beef from our food. I understand cross contamination happens occasionally but this was particularly egregious. Other than that, the staff were friendly enough. Be careful if you try to order a vegetarian option from this location! read more

Chipotle Mexican Grill - Chunks of beef from sofritas bowl - Mexican Near Me - Hanover, Pennsylvania

Every time I go there they are out of something that I want on my salad. One time it was lettuce! So after standing in line for 20 minutes and it's now my turn I am rushed through and told no veggies and they just put some on the grill and said it would only be 2 minutes. I'm not stupid to think it's only going to take 2 minutes to cook veggies. After that conversation I now realize I was pushed to the end and bypassed the beans etc. This is the worst Chipotle ever when it comes to customer satisfaction. I said the last time I would never go there again and I just now paid the price for giving it another try. This is the last time I will ever eat at Hanover Chipotle!! read more

We went in yesterday evening at around 6 pm. The food in the case was dried out and looked unappetizing. Rice and other toppings were spilled around the individual bins and nothing was clean or fresh. We left without purchasing our meal. read more

This place never has anything available. I have been here countless times and this will be my last trip. I came in and they were out of sour cream, quest, pinto beans, GUAC, and steak. I came in around peak lunch time and will never go back. I've given numerous tries to this location but it gets worse and worse. read more

Don't even get me started with this place. First of all, they are understaffed which creates major problems for them. The line was long which is understandable as it is a busy hour (5:30). The woman at the cashier seemed frazzled and confused. We ordered multiple bags of chips even though they had none left. She told us they would be ready soon. Twenty five minutes later we go back up and they had just started making them, telling us that it'll be 10 more minutes. This is unacceptable as we wasted time to not get any chips. In the end we received a refund, but they should have told us from the beginning. Leaving us with sides of queso and guac with no chips. read more

Sunday 1/17/2021 at 6 pm. Were do I start. I have never been at a Chipotles that I felt like I was unwelcome. My wife is a vegetarian so she ask for peppers and onions and got like 3 of each vegetable in her bowl just as well as cauliflower rice. The ladies behind the counter seemed to not want to be there or even want to help. They were extremely rude and cranky. I believe that my number one complaint is that the second server had gloves on which is good but before serving my food into the bowl she put her finger into her the corner of her eye and then served my food without change a glove or missing a beat. She finished and then cleaned up dirty pans and the counter and taking them to the kitchen returning without change a glove started the serve the next customer. The floors were covered with food and no one was attempting to clean anything up at all. The restaurant was extremely filthy and the food was cold. The sad thing was that the best part of the meal was the prepackage nacho chips and queso. I would not suggest going to this location at all. I will travel to another one further away because of the serve and food quality. My suggestion is to get staff who want to work and improve the food quality and quantity. I am not looking for free food from this review just want the restaurant to improve so I can feel comfortable to go in and purchase food again. Until then I will take my need for chipotles to Shrewsberry or York. Thank you. read more

Waited an hour for food. Only 3 people working for 10 person shift. (not their fault), they were working hard). But the employees and customers suffer, if you can get enough workers, don't open. read more

if i could give zero stars i honestly would. every single time i order from here my order is NEVER right. today was the last straw because it honestly seems like the workers do not care at all about their job or the costumers. i know i'm not the only one thinks this place is absolutely terrible. the maryland one is so much better just unfortunately much further as well read more

Chipotle Mexican Grill - you can read the label. "extra lettuce" instead i get no lettuce and the corn salsa which i never asked for - Mexican Near Me - Hanover, Pennsylvania

Tonight was a complete disaster in this place.,. Order was wrong 2x., (was warned by another customer. Hers was not discovered till she got home) and the drink machine was mostly empty, the employee was so annoyed to have to get it up !! Last time asses., to many places are open read more

If I could give ZERO stars, I would! Whoever manages the store should be ashamed. Mobile ordering is always way behind (waiting for an hour!!!) and now they've completely shut down in person ordering?!?! Shut that place down - service is a joke! read more