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    Audi Pittsfield

    1.0 (2 reviews)
    Closed 9:00 am - 7:00 pm

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    2 years ago

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    Brianna

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    4 years ago

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    Flynn Volkswagen Audi BMW - Perfection!

    Flynn Volkswagen Audi BMW

    (27 reviews)

    Literally.... What the ________????? First, I called to…read morehave my car looked at for a recurring issue. The guy says they cant figure it out if it doesn't have a check engine light on / code. I said my previous dealership figured it out and I had my paperwork. He says good because we cant do anything without a code. Uhhhhhh???? So yeah not going there for service.... Then, I went in today to ask questions about leasing a VW Passat. I asked the only sales rep that would talk to me if he could help and he said no he was BMW. When I walked over to the VW / Audi side three employees (I assume) were sitting at desks looking at their phones. Not one looked up or even greeted me. I have never had such an experience at a dealership. NEVER. I recently moved here and my old VW dealer was AMAZING. Amaaaaaazing!!!! Their customer service was outstanding. This was the most pathetic display of "customer service" I have ever seen. I really hope VW takes note. I will go elsewhere from now on. UPDATE: The owner read my review and personally called me to apologize for the lack of service. I told him that I will be going elsewhere for now but would be happy to return if service improves. Perhaps there is more to this. I will update to 3 stars for the concern. Thank you, Tom Flynn for reaching out.

    took my Z there and was totally ripped off. They told me exactly what I told them but still…read morecharged me 180.00 to diagnose it. The report was totaly bogus as well, just a scam dealer tyring to rip off the customer In my opinion avoid it thre have to be better and honest dealers around. And how can you run a check for recalls that are dated on date of manufactor without the VIN number to do it? Guess whet they can!!!!!

    Berkshire BMW

    Berkshire BMW

    (5 reviews)

    I made the mistake of stepping out of my comfort zone to have my BMW M4 diagnosed and serviced at…read moreFlynn's. Five years ago, I was quoted almost $1,000 to change a $5 watch battery in my remote, and it is clear that things still haven't changed at the new location. I was recently quoted over $10,000 for parts and labor that I ended up purchasing and installing myself for $500. I have no special training or equipment, yet I was able to do the work they tried to overcharge me for. The service department at Flynn's was double-dipping on labor rates. For example, if you are working on the valve cover, you would replace the solenoids while you are already under the hood. Instead, Flynn's quoted this as if each item was a separate job with separate hourly rates, leading to an insanely overinflated price. To put it in perspective, I was quoted over $3,000 for the installation of a valve cover gasket, which is a $30 part. Since that gasket is only $30, I would have paid over $3,100 in labor alone for a part that I installed myself. The estimate didn't even include the actual valve cover. On an M4, it makes no sense to replace just the gasket and not the actual valve cover, especially after I explicitly told the tech my PCV was causing an obvious whine. Perhaps the most frustrating part is that I actually would have considered spending the $10,000 and giving them my loyalty had the customer service been good. However, receiving zero explanation as to why I needed these parts or what they even did--while simultaneously being asked for $10,000--left me with zero interest in spending my money at Flynn's. Due to the predatory pricing and lack of professional communication, I am never stepping foot there again. If you need your BMW serviced, I highly recommend any of the 15 independent shops in Berkshire County that will charge you a fair and honest rate. Or do it yourself like i did and save 9,600 dollars. I will be reporting this to the states attorney General and the better business bureau.

    They could have returned my phone call. When I purchased my new car, I have question. So I called…read morebut never received a return call.

    Audi Pittsfield - car_dealers - Updated May 2026

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