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    Audi Pittsfield

    1.0 (2 reviews)
    Closed 9:00 am - 7:00 pm

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    2 years ago

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    Brianna

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    4 years ago

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    Berkshire BMW

    Berkshire BMW

    1.0
    (5 reviews)

    They could have returned my phone call. When I purchased my new car, I have question. So I called…read morebut never received a return call.

    I made the mistake of stepping out of my comfort zone to have my BMW M4 diagnosed and serviced at…read moreFlynn's. Five years ago, I was quoted almost $1,000 to change a $5 watch battery in my remote, and it is clear that things still haven't changed at the new location. I was recently quoted over $10,000 for parts and labor that I ended up purchasing and installing myself for $500. I have no special training or equipment, yet I was able to do the work they tried to overcharge me for. The service department at Flynn's was double-dipping on labor rates. For example, if you are working on the valve cover, you would replace the solenoids while you are already under the hood. Instead, Flynn's quoted this as if each item was a separate job with separate hourly rates, leading to an insanely overinflated price. To put it in perspective, I was quoted over $3,000 for the installation of a valve cover gasket, which is a $30 part. Since that gasket is only $30, I would have paid over $3,100 in labor alone for a part that I installed myself. The estimate didn't even include the actual valve cover. On an M4, it makes no sense to replace just the gasket and not the actual valve cover, especially after I explicitly told the tech my PCV was causing an obvious whine. Perhaps the most frustrating part is that I actually would have considered spending the $10,000 and giving them my loyalty had the customer service been good. However, receiving zero explanation as to why I needed these parts or what they even did--while simultaneously being asked for $10,000--left me with zero interest in spending my money at Flynn's. Due to the predatory pricing and lack of professional communication, I am never stepping foot there again. If you need your BMW serviced, I highly recommend any of the 15 independent shops in Berkshire County that will charge you a fair and honest rate. Or do it yourself like i did and save 9,600 dollars. I will be reporting this to the states attorney General and the better business bureau.

    Berkshire Mazda

    Berkshire Mazda

    2.8
    (8 reviews)

    Best car buying experience yet. Scott was great to work with, and we got a better price than the…read moredealer we had been working with for years. Scott went out of his way to speed up the process. I could't believe we could drive away on the same day as we wrote the check!

    I have been a loyal customer of Berkshire Mazda for years and have given them thousands of dollars…read moreof my hard earned money to provide maintenance on my vehicles. The service department has gone severely downhill. I will no longer be a customer for service and will not buy my next Mazda there. I arrived to the dealership for an oil change on my CX-5 that is a year and a half old and has 35,000 miles for an 8:30am appointment. I was told by the individual checking me in that I was listed as a drop off and that It would be at least 3 hours before my car was ready. I said I was anticipating waiting at the dealership and was not able to get a ride. He told me there was no loaner vehicles available and so I said I would have to cancel the appointment then. He goes into an office and comes back out and suddenly there is a loaner car available to me. They also tell me that my car needs an alignment (of course). I told him that I was not sure if I would be able to bring the loaner vehicle back today due to my schedule and I would bring it back the following morning. He told me that would be okay. He then tells me to go inside to the counter and complete the loaner process with the woman working there. I fill out the forms and she pulls the car around front. I said I will try to bring the loaner car back today but it will likely be tomorrow morning. She says that is not going to work because there are customers that will need the vehicle tomorrow. Do they not communicate with each other? The other employee said it was fine to bring the car back the following morning! This was already going so well so I just decided I would change my schedule and come back to the dealership to get this process over with. It is worth noting I live 45 minutes from the dealer and it is not just a trip to the road. The representative that checked me in called me a couple hours later and told me my car needed numerous things, but importantly a battery. He said the battery failed their diagnostic testing. I was quoted $300 for a battery replacement. I declined as I thought that price was too high. I thought it was odd that my vehicle only a year and a half old with 35,000 miles needed a new battery. I did some research and it turns out battery replacement is covered under my 3 yr/36,000 mile warranty through Mazda. That is odd considering they wanted me to pay $300 dollars to have it replaced. Please use caution because it seems like they are not being faithful to the warranty that comes with the vehicle I leased there. I love my car and will likely be getting another CX-5 in the future but it certainly won't be from Berkshire Mazda. It seems they are up to the antics dealers are famous for. I will be following up with Mazda directly regarding this matter. ****Update**** After filing a complaint with Mazda corporate regarding Berkshire Mazda's actions Berkshire Mazda stated they recharged the battery and it may not need to be replaced. They also stated they wanted to do more testing of the battery. Only after I filed a complaint do they now say they recharged the battery and want to do additional testing. None of that was said to me when the service representative called and stated that my battery required immediate replacement for $311. They are attempting to manipulate the situation. To make things even better I had the battery tested elsewhere and they found no deficiency. Who would have thought a year and a half old battery was not defective?

    Audi Pittsfield - car_dealers - Updated August 2026

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