Staff very honest. And they do auto detailing of interiors! I was very grateful to find out about…read morethis place; I thought I was going to have to go to Northampton for that!!

Get your car detailed here. This guy is amazing. I dropped off the most horrible auto ever dragged…read moreinto a lot and he made it fabulous for the same price as other folks. I've had other Berkshire places do "a clean" for more with less result. Great experience - will do it more often to avoid the punishment feeling of the job next time.

Literally.... What the ________????? First, I called to…read morehave my car looked at for a recurring issue. The guy says they cant figure it out if it doesn't have a check engine light on / code. I said my previous dealership figured it out and I had my paperwork. He says good because we cant do anything without a code. Uhhhhhh???? So yeah not going there for service.... Then, I went in today to ask questions about leasing a VW Passat. I asked the only sales rep that would talk to me if he could help and he said no he was BMW. When I walked over to the VW / Audi side three employees (I assume) were sitting at desks looking at their phones. Not one looked up or even greeted me. I have never had such an experience at a dealership. NEVER. I recently moved here and my old VW dealer was AMAZING. Amaaaaaazing!!!! Their customer service was outstanding. This was the most pathetic display of "customer service" I have ever seen. I really hope VW takes note. I will go elsewhere from now on. UPDATE: The owner read my review and personally called me to apologize for the lack of service. I told him that I will be going elsewhere for now but would be happy to return if service improves. Perhaps there is more to this. I will update to 3 stars for the concern. Thank you, Tom Flynn for reaching out.

took my Z there and was totally ripped off. They told me exactly what I told them but still…read morecharged me 180.00 to diagnose it. The report was totaly bogus as well, just a scam dealer tyring to rip off the customer In my opinion avoid it thre have to be better and honest dealers around. And how can you run a check for recalls that are dated on date of manufactor without the VIN number to do it? Guess whet they can!!!!!

My wife's 2026 Grand Highlander had a close encounter with a deer -- spoiler: the deer won. But…read moreCharles Harrigan, Rick Martin, and Joe Tracy at Haddad's Collision Center in Pittsfield, MA worked such magic that I couldn't tell anything had happened. Done on time, great communication, and shined up like new. If your car ever loses a argument with local wildlife, these are your people. Highly recommend! ​​​​​​​​​​​​​​​​

They did all the work- contacted the insurance company and handled all of the paperwork Prompt;…read morefriendly; professional service Car looks brand new Excellent work!

Just bought a beautiful 2014 Jeep and it was such a smooth process, Wayne was absolutely wonderful…read moreand easy to get in contact with!!! Highly recommend!

The car that I purchased from here was an absolute nightmare. it was an older car but the amount of…read moremoney I had to put into it, vs the price I paid was absolutely absurd. With all of the issues this car had should've gone 3k, I paid 6.5k and was still paying it off when it died about 3 years later.

Saw a vehicle I had been looking For many months show up on their website... I spoke to Zach and…read moretold him I wanted it, and asked for some information for my lender. Everything was handled properly with excellent communication. My lender was very picky and they handled it all with no problem. I gave them the deposit over the phone, and they took care of getting this beautiful used car ready for sale. We scheduled a meet up for the following week, and they drove the car to NH and met me at the town clerk so I could register it. Easy in every way possible. Thank you so Much Zach & team...! Love my used Golf Alltrack already.

Drove an hour and 10 minutes to get there for when they opened having a very specific used car that…read moreI was interested in. The salesperson Martina was great. She was very helpful and did not pressure me to buy the car. The problem was with her manager. I asked to take the car out for a second test drive and his answer was that the car was going to sell (multiple buyers interested) and he would not allow me to test drive it again. Was a long drive to get there but I drove to a different dealership and bought the same model from the second dealer. Not the way I would treat a customer who had driven a considerable distance to try to buy a car from me. I can't recommend Audi, BMW & Volkswagen of Pittsfield, after the way I was treated by the business manager.

They were very nice on the phone. Great with Saabs. I recommend them for anyone especially with…read moreSaabs very good experience! Ty for your expertise

If you have a Saab, this is the place to take it. My ten year old car (new in Saab terms) went in…read morefor its annual "physical". John and his team found little things that needed attention. These were items a general mechanic likely would not have found and, if they did, might not have the corrective parts. Not only did Performance have the parts, but they were reasonably priced both for the part and the labor to install it. An example was a windshield washer nozzle that was about $18 installed. I want my 2011 Saab to last a lot of years. With Performance Automotive it will.

I made the mistake of stepping out of my comfort zone to have my BMW M4 diagnosed and serviced at…read moreFlynn's. Five years ago, I was quoted almost $1,000 to change a $5 watch battery in my remote, and it is clear that things still haven't changed at the new location. I was recently quoted over $10,000 for parts and labor that I ended up purchasing and installing myself for $500. I have no special training or equipment, yet I was able to do the work they tried to overcharge me for. The service department at Flynn's was double-dipping on labor rates. For example, if you are working on the valve cover, you would replace the solenoids while you are already under the hood. Instead, Flynn's quoted this as if each item was a separate job with separate hourly rates, leading to an insanely overinflated price. To put it in perspective, I was quoted over $3,000 for the installation of a valve cover gasket, which is a $30 part. Since that gasket is only $30, I would have paid over $3,100 in labor alone for a part that I installed myself. The estimate didn't even include the actual valve cover. On an M4, it makes no sense to replace just the gasket and not the actual valve cover, especially after I explicitly told the tech my PCV was causing an obvious whine. Perhaps the most frustrating part is that I actually would have considered spending the $10,000 and giving them my loyalty had the customer service been good. However, receiving zero explanation as to why I needed these parts or what they even did--while simultaneously being asked for $10,000--left me with zero interest in spending my money at Flynn's. Due to the predatory pricing and lack of professional communication, I am never stepping foot there again. If you need your BMW serviced, I highly recommend any of the 15 independent shops in Berkshire County that will charge you a fair and honest rate. Or do it yourself like i did and save 9,600 dollars. I will be reporting this to the states attorney General and the better business bureau.

They could have returned my phone call. When I purchased my new car, I have question. So I called…read morebut never received a return call.

Best car buying experience yet. Scott was great to work with, and we got a better price than the…read moredealer we had been working with for years. Scott went out of his way to speed up the process. I could't believe we could drive away on the same day as we wrote the check!

I just recently made my second purchase through Berkshire Mazda. a 2023CX 30 Turbo with 17,000…read more after having the vehicle for 2 weeks, I got a close on the dash saying the driving light is out. called the dealer and made an appointment and in the mean time I heard a humming coming from the front end. so they look at the car, say they will pay for the wheel bearing but not the driving light and all the plastic splash guard that's missing because it was in the body shop 1 month ago, now I have only owned this car for 2 weeks. and nothing on the car fax about any accident. After getting caught in their lie, they agreed to pay for all damages. The service guy, and the mechanic were very professionAl it was VERY upset that they withheld the info about the accident. Now I'm bringing the car back again 2 days later because the humming noise is still there!!! I missed 6 hours of my hard earned personal al time to take care of this mess, and I do t feel Mr. Salvie really gives a shit!! Sales never reached back out to see how it was going....don't think I'll be buying from Berkshire Mazda again!!!!!!