Avoid this dealership like you would the plague! Years ago I was in the automotive business, first…read moreas a salesman, then parts dept manager. Bella Nissan is the most crooked operation I have encountered. I visited the dealership recently looking a new car listed on their website. When I said I was there to see the car, the salesman and his manager both burst out laughing and stated the car had been sold an hour earlier. Then they tried to steer me into a more expensive car I did not want. I told them I would only be interested in it if they made me an incredible deal. Well, the offer they made was incredible. They made an insulting offer on my trade, four thousand dollars below the cash offers I had from Carvana and a couple other dealerships. The offered price on their car included a $1,495 "dealer prep" charge and another $699 document prep charge. The price on the low miles used car was more than I could buy a 2026 new one from other dealers. This company has earned its exclusively one star ratings!

This a true but difficult rating for Bella Nissan in Pittsfield. I sensed a bad omen when Damian…read morepretended not to know about the Nissan lease sales ads plastered all over Bella's website. It was a horror story that Damian didn't honor the lease price for a 2025 Altima. The first car I was taken to, looked at, drove around the lot was very nice, not a Nissan Altima, but a dream car I was ready to sign a lease. However, bait and switch Damian kept asking for more cash. Sign this and sign that. I clearly overpaid. I don't care. I no longer have a 16 year old rusted out Rogue that my enemies would leave notes on, would loose parts underneath the body as I was driving it. I have a new 2025 Nissan Altima. My old car finally exorcised out of my possession. Yup, the 2010 Rogue stalled often as if it had a mind of it's own. It was near it's demise and I had spent enough on it for repairs and reached my limit. Ok, so the long wait time episodes was suppose to wear me down. Damian was not focused with my transaction. Foreboding doom as what will Damian lie about next? Fuzzy math on how much my trade in was worth to them. I do not care. I have a new car. I no longer have to deal with that evil money pit. I did most of the leg work , not Damian or the heavy set lady in the showroom corner office. What exactly is dealer prep and documents fees? Really disappointed on that. I did Damian's prep. I did the lady in the corner office document retrievel. The corner office lady more concerned with her lunch order. Italian Sub with Mayo! (yuk). I did the work, I got the car inspected, I returned the old plates, I obtained the DMV excise tax information. Damian lied about "waiting for my insurance company to send him blah,blah,blah..." After 4 days and seems like 666 minutes I verified that Damian did NOT contact my insurance company. It took me all of 45 MINUTES to get the forms and have them sent to Damian's manager. If I did not do Damian's job, I would still be waiting for my new car. The heavy set lady in the corner office said she has now to work with "stupid" title. Really? How rude. It's a horror story that stays with you. It's a showroom that doubles as some kid's nursery and playpen. There was zero prep. work done by Bella. Heck, even the clock wasn't adjusted and the windshield wash reservoir was bone dry. Good Riddance to the 2010 Rogue. I have a new car.

Staff very honest. And they do auto detailing of interiors! I was very grateful to find out about…read morethis place; I thought I was going to have to go to Northampton for that!!

Get your car detailed here. This guy is amazing. I dropped off the most horrible auto ever dragged…read moreinto a lot and he made it fabulous for the same price as other folks. I've had other Berkshire places do "a clean" for more with less result. Great experience - will do it more often to avoid the punishment feeling of the job next time.

They were very nice on the phone. Great with Saabs. I recommend them for anyone especially with…read moreSaabs very good experience! Ty for your expertise

As someone who is notoriously neglectful of his cars, I need and appreciate the help of a trusted…read moremechanic. My Saab, recently off warranty, has been serviced by two dealers who, while 'ok', were never worthy of my affection. Today, after visiting Performance Automotive, and having John look over my girl, I feel like she and I have found a trusted advisor. The setting is that of an old home on a side street in Pittsfield, MA, now completely turned into an office and garage. It's quirky and wonderful, like the Saab brand itself. I had heard of this place before, and of this famed 'master Saab mechanic', but today was my first chance to experience a devoted, experienced Saab professional. Saab-ulous!

Good used car dealership for those of us with no or bad credit and the owner is super helpful tells…read moreit like it is and how to get a lot of people financed and into a car

I have been a loyal customer of Berkshire Mazda for years and have given them thousands of dollars…read moreof my hard earned money to provide maintenance on my vehicles. The service department has gone severely downhill. I will no longer be a customer for service and will not buy my next Mazda there. I arrived to the dealership for an oil change on my CX-5 that is a year and a half old and has 35,000 miles for an 8:30am appointment. I was told by the individual checking me in that I was listed as a drop off and that It would be at least 3 hours before my car was ready. I said I was anticipating waiting at the dealership and was not able to get a ride. He told me there was no loaner vehicles available and so I said I would have to cancel the appointment then. He goes into an office and comes back out and suddenly there is a loaner car available to me. They also tell me that my car needs an alignment (of course). I told him that I was not sure if I would be able to bring the loaner vehicle back today due to my schedule and I would bring it back the following morning. He told me that would be okay. He then tells me to go inside to the counter and complete the loaner process with the woman working there. I fill out the forms and she pulls the car around front. I said I will try to bring the loaner car back today but it will likely be tomorrow morning. She says that is not going to work because there are customers that will need the vehicle tomorrow. Do they not communicate with each other? The other employee said it was fine to bring the car back the following morning! This was already going so well so I just decided I would change my schedule and come back to the dealership to get this process over with. It is worth noting I live 45 minutes from the dealer and it is not just a trip to the road. The representative that checked me in called me a couple hours later and told me my car needed numerous things, but importantly a battery. He said the battery failed their diagnostic testing. I was quoted $300 for a battery replacement. I declined as I thought that price was too high. I thought it was odd that my vehicle only a year and a half old with 35,000 miles needed a new battery. I did some research and it turns out battery replacement is covered under my 3 yr/36,000 mile warranty through Mazda. That is odd considering they wanted me to pay $300 dollars to have it replaced. Please use caution because it seems like they are not being faithful to the warranty that comes with the vehicle I leased there. I love my car and will likely be getting another CX-5 in the future but it certainly won't be from Berkshire Mazda. It seems they are up to the antics dealers are famous for. I will be following up with Mazda directly regarding this matter. ****Update**** After filing a complaint with Mazda corporate regarding Berkshire Mazda's actions Berkshire Mazda stated they recharged the battery and it may not need to be replaced. They also stated they wanted to do more testing of the battery. Only after I filed a complaint do they now say they recharged the battery and want to do additional testing. None of that was said to me when the service representative called and stated that my battery required immediate replacement for $311. They are attempting to manipulate the situation. To make things even better I had the battery tested elsewhere and they found no deficiency. Who would have thought a year and a half old battery was not defective?

Best car buying experience yet. Scott was great to work with, and we got a better price than the…read moredealer we had been working with for years. Scott went out of his way to speed up the process. I could't believe we could drive away on the same day as we wrote the check!

Over the years we have been summering in Pittsfield and Lenox, I have had Haddad Toyota service my…read moreLexus and my Tesla. A few years ago I brought in my wife's Lexus. I was having problems with one tire which kept losing pressure. After an hour of examining everything in my tires, the technician brought my car back to me. I asked what the charges would be. They said there was no charge because they didn't do anything. I never imagined I'd hear "no charge" from a car dealer. It was like having a car dealer in my family. Today John and Clara took care of me, replacing a tire on my Tesla. Their patience, sense of humor, and competence were exceptional.

Haddad Toyota is inconsistent in tracking and prioritizing required maintenance. They recommend…read moreexpensive repairs that are not necessary. Haddad Toyota's service prices are higher than those of other local auto service providers. For years, I was willing to pay that premium because I believed my vehicle was being maintained according to Toyota's recommended maintenance schedule. Recently, I compared my maintenance records from Haddad Toyota with Toyota's recommended maintenance intervals. I found that several important maintenance services had not been recommended or performed. These maintenance oversights ultimately contributed to damage and reduced the lifespan of my vehicle. Repairs have been another concern. While Haddad Toyota is good at identifying imperfections (things that /can/ be fixed), they were not helpful in helping me identify which issues needed to be addressed (things that /should/ be fixed). Eventually, I found myself seeking a second opinion after every visit to Haddad Toyota. Nearly every time, the repairs prescribed by Haddad Toyota's multi-point inspection were determined to be unnecessary. That became both expensive and inconvenient, and undermined my trust in Haddad Toyota. Ultimately, I stopped having my vehicle serviced at Haddad Toyota. It was easier and more effective to track Toyota's recommended maintenance schedule myself. Instead, I rely on independent local mechanics who offer lower prices and better judgment about which repairs actually need to be performed.

took my Z there and was totally ripped off. They told me exactly what I told them but still…read morecharged me 180.00 to diagnose it. The report was totaly bogus as well, just a scam dealer tyring to rip off the customer In my opinion avoid it thre have to be better and honest dealers around. And how can you run a check for recalls that are dated on date of manufactor without the VIN number to do it? Guess whet they can!!!!!

Really impressed with Tony G and Flynn Audi yesterday. Had to get a last minute recall done on my…read moredaughters Audi, and Tony squeezed it in on a tight schedule. Not only that, but the car was washed and vacuumed for her when she picked it up. Great service for a first time customer! Thank you!!

We have purchased 2 Subarus here in a 6 week period ( first one was totaled in an accident). Both…read moreexperiences were very good. We dealt with Evan both times in securing our car loan and both times went seamlessly. He is very personable and professional. Joe Rodger's was a salesperson for the second car ( unfortunately, I forgot the name for the first car) and it was actually fun. He even was good with our dog, Coco. Not planning on any future cars but would definitely go back to Haddad Subaru! Side note: Earlier this year we bought a car at Coggins in Pittsfield. It was 4 months of run around to get a title after paying cash for the vehicle. Like night and day with Haddad. Coggins didn't even do the inspection - told us there was a place down the road we could go to get one.

I just bought a new Crosstrek Limited Hybrid and was very pleased with the process. Despite a lot…read moreof research into many different makes and models, I still had a lot of questions. Carter Robert, the sales rep who met me at the door, answered all of them. He was knowledgeable, patient (VERY patient), considerate and pleasant. He listened to my wants and needs and offered suggestions for helping me fulfill them. It was an excellent start to what I hope will be a long and happy relationship with Haddad Subaru.

Our second time to this dealership. This time because of a scraping noise behind our passenger…read moreside, right front wheel kind of was expecting the worst. The service technician rode with me in the car for a short time and immediately diagnosed the problem. The car was in and out in 10 minutes, turns out it was kind of a simple problem. I admire their honesty and integrity, and wouldn't hesitate to purchase a vehicle in the future.

Last dealership sold me a fake warranty and stole my deposit. Now they sold the last shady…read moredealership to a new owner only to employ the same staff and keep the same name however my dealership warranty is different! LOL this dealership is a scam.