Slightly Deceptive - I checked out one of their certified cars on line and as part of making an appointment to visit and test drive the car, they sent me a link to appraise my car for trading it in. I went to this site, which was limited in the ability to add optional accessories like lane assist, back up camera, etc. In the end my BMW appraised trade in value was between $32K - $37K. There was even a coupon code that was supposed to guarantee I get the full trade in value. This BMW is show room clean, but they only offered $30K. The manager tried to convince me that all the options on the car don't add to the value, just to the ability to sell it. I asked if that was the case, how come all the appraisal web site let you enter your options and also add a value to the car? In the end, he did offer to go up to $32K. The trade in on Edmunds, with all options is over $41K. read more

Incredibly inefficient and they tend to have the worst prices of audi dealerships in the area

We were working with Cal Angus in the showroom. He made us so comfortable and well informed that we were very close to making a purchase . Unfortunately my medical needs precluded our going ahead with the purchase. Ask for Cal , all our needs were met in the new car experience and we highly recommend his personal service. read more

Terrific! Great service!! Good coffee , nice smart people, easy to schedule appt, I can't say anything negative. Good for you Audi Natick it's hard to give great customer service and keep everything top notch but u did it!!!!!! read more

I recently purchased a 2016 Audi A5 Coupe at this dealership. My whole experience from start to driving away was one of pleasure. The showroom and cars are just beautiful and the sales people all very friendly, nice but yet professional. They made me feel as if I could ask them anything and after purchase do the same. My salesperson was Mike Pappano, very knowledgeable about the cars and helped me at every level. He showed me the workplace which could not have been cleaner and met some of the other managers, etc. Mike is a very personable young man and I felt extremely comfortable with him. I have never owned an Audi and from now on, this will by the car that I drive. It is a love affair with my new car. Sleek, safe, so comfy and all the bells and whistles for that model that I wanted. Now I know why almost every other car on the road is some model of Audi. The recent movie with Tom Hanks featured all Audi's and one was a gorgeous 2 door sport and it was in the dealership, Wow is all that can be said. I guess you know how I feel about my Audi and the whole positive experience with Audi Natick. Am happy to have gone there and will remain. read more

Audi Natick was great to deal with. Igor helped me as soon as I walked in the door, quickly arranged a test drive and ultimately saw the whole deal through. He spent a great deal of time getting the car registered in CT and delivered to me; a tremendous help. After the sale he continued to check in and provide support - all this made for a good experience. read more

I can not say enough good things about Audi of Natick. Grayson our sales rep was very professional and courteous. Martha was a pleasure to deal with for financing and got us the lowest rate. We went in knowing rates and she beat those ! And Seth the general manager was very personable and made us feel very welcomed. There was no pressure at any point during the process. And from past experiences buying a car is painful and grueling. This was not. Thank you we are very excited about our new toy. read more

Bought a used car from Mike Pappano. Very easy and quick deal. Extremely pleased with the transaction, attention and speed. Highly recommend this dealership and Mike. read more

We had been searching for a car for my son for some time and came across a used Audi at Bernardi of Natick that seemed to be a pretty good deal. We called and made an appointment to go take a look and test drive the car. We initially met with Charles (a manager) and Joe Crisafulli both extremely nice and professional. They gave us all the information on the car's history and a summary of service work that had been completed in the shop. Because this was a substantial investment for my son, we asked that the car be inspected by a local mechanic before we completed the P&S. Bernardi dropped the car off at the mechanic a couple of days later when it could be scheduled and picked it back up. The mechanic found a couple of items that would only have been spotted during a thorough inspection that would have cost my son around $750 to fix. Bernardi took care of both items without question. Bernardi has a no haggle pricing policy on their used cars and although this is quite different from the back and forth negotiations we are all accustomed to, it takes a lot of the stress of buying a car out of the picture. Also, in doing our own research on the car we knew the price was fair anyway. I also have to give a shout out to Mike Lemoine who is the salesman that took over for Joe when we returned and completed most of the transaction. He made sure the additional work on the car was completed before we picked it up and that the car was properly detailed, all the scuffs and scratches were buffed out and the car waxed. It was looking almost brand new when we picked it up. Mike went above and beyond with his service and also was nice enough to purchase all weather floor mats at his own expense for my son. With the no haggle pricing in place the salespeople aren't able to throw in any extras to "sweeten the deal", this understandably would undermine the no haggle policy. But, as a gift to my son Mike went down to the parts department and out of his own pocket bought the mats. This would never happen anywhere else. So, overall this was a great car buying experience and my son is thrilled with his new-used Audi. I would definitely recommend going into Bernard's Audi if you're in the market for a new or used car. See Mike L or Joe C in sales. read more

Potential customers of Audi Natick beware. While they work hard to reel you in as a customer, my experience once I became one went quickly downhill. I leased a 2015 Audi Q7 (lease ends Oct. '18). The car had numerous problems throughout the lease--squeaky brakes from the get-go; electronics issues; a recall by Audi; my windshield wiper literally flying off in busy traffic during rain; and more. These issues, for a typical customer, would have been sufficiently disturbing. However, Audi Natick's service department made it worse many times over by avoiding acceptance of responsibility, poor customer service, staff turnover, and in general...treating me like a number. As an Audi customer, I expected more. On a more day-to-day basis, I routinely was caught up in Audi Natick's "switchboard from hell"---continuous ringing, dropped calls, and no one from service picking up. Unfortunately, the problems went all the way to the top--to Seth Martin, GM. Very disappointed and frustrated. Potential customers: caveat emptor! read more

We bought a 2017 Q5 from this dealership. Wunna was amazing to deal with and made this a very pleasant and quick transaction. Michael was super too going over the vehicle details and other follow up questions. If you are in the market for an Audi vehicle, I would recommend Wunna for sales point of contact. He is a phenomenally great sales person. read more

My wife waited in the lobby for 10 minutes. Nobody came. Asked the receptionist, who grunted that she'd get somebody. Nobody came for another 10 minutes. She climbed in & out of a Q5 and a Q7 and walked out. read more

It was interesting reading Brian B's experience with Audi Natick. I essentially had the same experience. I am a car guy as well, and with an Audi A7 and a Porsche 911S, a loyal Porsche/Audi customer. I purchased a 2017 Q7 that they had in stock, price negotiated over the phone, all I had to do was complete the paperwork (car was to be delivered to NH by Audi). I came down two days later and it was a disappointment: the car was still in its shipping wrapping, and despite an appointment, had to wait over an hour to meet with the finance manager (who would have their customers drive a hour and a half to their office for an appointment and make them wait for over an hour?). The whole transaction was rushed and unfortunately in my haste, I agreed to thousands of dollars of additional add ons and coverages. I later came to my senses the next morning and requested that these coverages would be cancelled (prior to the delivery of the car). More on that later. My delivery experience was poor. The salesman delivered the car to me in NH, but he was was so behind and flustered that he was unable to make another delivery that the whole experience was rushed. Nice guy, but he was clearly irritated and just wanted to get out of there and it just made for a tense and negative experience. The car was for my wife and she literally left to have me handle things because it was just a bad vibe overall. The paperwork wasn't organized, we didn't go through the car, etc. Subsequent to the delivery, all of Audi Natick's followup was over completing Audi's survey with all 10's. This is apparently a big deal. I sent an email explaining that I couldn't give all 10's because my experience honestly didn't merit this. Why would Audi or any company want false feedback if it is serious about improving its service? No response to my email. Like Brian B, I received no information about my loan (still), or any of the additional services and coverages. I decided to cancel the $3,999 100,000 mile protection (the car already has 50,000 miles), and have yet to receive a refund two months later ("Audi is backed up sending checks"). I cancelled the tire and wheel protection, which miraculously required only an initial to obtain but now needs a special notarized form and a picture of my odometer to cancel. It makes me feel that someone is going to lose a commission here and they will do everything they can to make undoing this as difficult and as drawn out as possible. Through this whole process, Audi Natick has been unresponsive. When I was having these issues, I reached out to my original sales rep to put me in touch with a manager, but no response. I am not a typical Yelp person, but it was interested to read other's experiences and found that mine was similar. True, no one really loves car dealers or the process, but Audi should be a step up given the price point. Car is great, dealer service was lousy. read more

I agree with all the folks below--AWFUL service!! They are downright dishonest. I brought in for a diagnosis; the service person Penny told me it was something not covered by warranty, an expensive repair. I decided to try and repair it elsewhere and she said they would not release the car until I paid several hundred dollars in 'diagnostic fees"! note that this is illegal in MA unless y ou specifically post this somewhere or tell the client--this never happened. I contacted the state consumer office who attempted to help me while they held my car and even contacted Audi national--but their general manager ( I believe this is the same Anthony) lied and said that Penny had indeed told me there would be diagnostic charges. Outright lied! this place is unethical. i ended up splitting the cost with them but I would never return. I ronically i get 'service reminder' calls every few mos!! The best revenge is letting other people know on the web--there is good audi service elsewhere--Clair in Westwood, Wagner in Boylston, etc read more

I have never written a review for any business, but the service we received after taking possession of a new Audi Q5 was beyond terrible. We had outstanding service after purchasing a BMW and Acura in the past, but several people suggested we check Audi when we were looking for a new car. We were in Natick and decided to stop in to start our search. We liked the look of the Q5, took a test drive, negotiated a trade, and felt like we had found exactly what we were looking for...after taking possession of the car, there was some miscommunication, and we had questions. We have gone out of our way to get resolution, and have had no response. We should not be the ones chasing a business for answers, and we should feel appreciated. This is the exact opposite of how we feel after purchasing at Audi Natick. We don't make a new car purchase often, and it should be exciting, but after our visit to Audi Natick it brought nothing but disappointment and frustration. I will never purchase, or recommend for anyone to purchase, at this location. read more

My feelings about Bernardi Audi of Natick are definitely ambivalent. The salesman, Daniel, was a charmer and very enthusiastic and knowledgeable about his product. But the manager completely blew his handling of my Infiniti trade in. Kelly's Blue Book suggested my Infiniti was worth $10,000, and I was prepared to sell it privately for close to that amount. When I told Bernardi I hoped to use my Infiniti as a trade in for part of the deal, the manager told me (without even inspecting my car) that he would give me $1,000 tops for it. I was shocked, and told him I could and would get more for it elsewhere. Days later he apologized said he had made a mistaken offer, and made me a second offer, closer to my original price, which I accepted because I didn't want to deal with the hassle of a private sale. The business manager made a big error on the contract, in our favor, which Daniel had to retract, to his embarrassment and our frustration and irritation. The cost of the car kept mounting. Part of the luxury package involved winter tires which are smaller than the summer tires, requiring a complete set of 4 wheels at an additional cost of almost $10,000. Of course I bought into the package because I live in New England and didn't want to endanger myself driving around icy roads with summer tires. Daniel told me they would store my wheels at Bernardi as a courtesy, which I accepted happily, because I'm just an inch over 5' tall and weigh less than 110 lbs, and the thought of lugging my wheels back and forth by myself seemed overwhelming. When I brought the Audi in to have the summer tires changed over to winter tires, the service manager told me there was a charge of almost $300 to store them! I was slightly outraged. My friend told me she buys only Lexus because her dealer washes her car for her any time she wants, as a courtesy, AND provides coffee and Continental breakfast. Little gestures like that count a great deal when you enter a long-term contract relationship, especially when you pay through the nose and give an arm and a leg for the privilege. I had been lead to believe that the package came with free courtesy storage, which doesn't seem to be much to ask for, after purchasing a luxury car which pretty much DEMANDS two complete set of wheels in order to be road worthy and safe. When I demurred over being charged to store the tires, telling the service manager I hadn't been informed about the extra charge, he generously waived the charge. I'm about to go back into Bernardi to have my winter tires changed over to summer tires. I hope there are no more unpleasant surprises, but after reading the inordinate number of negative comments on this board about how Bernardi handles their clients, I'm definitely going to be wary. The final thing which turned me off completely is Daniel told me repeatedly that I would receive an invitation to review my experience with Bernardi, and that even if I gave him top marks for his work, if I gave any other portion of my experience with Bernardi anything less than a 10 for excellence, Daniel would suffer personally. As I've described, I have no issue with Daniel, but there were definitely other areas of my dealings with Bernardi that were less than stellar, and left me feeling sour. Now I was being manipulated at the very least, actually blackmailed at worst. Needless to say, with that kind of sword hanging over my head, the review was never completed. read more

I found a car there that i was was very excited to go and look at. It was a used car, not brand new, but I expected it to be in good condition. There were stains on the seats, broken knob on the radio, a huge tear in the back seat, among other issues. I was told, before driving the hour from my house to look at it, that it was in "excellent condition" because they are a "very high end dealer". The next complaint that I have is that I had an appointment for a test drive at 1:00. We had to wait for 2 hours after we arrived because there weren't enough dealer plates available for us to be able to take it out so we had to wait for someone to come back. Another issue was that I had received an email a few days before letting me know that the price had dropped. When we were signing paperwork, the price was even more than our original quote, let alone the lowered peice. Also, the email that I received was completely gone from my account and I never deleted it. After all of this, and 3 hours of us of there, we were told that the finance person was backed up so we either had to come back at 5:45, or sometime tomorrow. We decided not to drive the hour home, so we went and waited at the mall down the street. We got a call at 5:00 (after waiting at the mall since 3:30) saying that they were sorry to inform us that they couldn't finance us. This was AFTER we had filled out the application once and been told that they would be able to work with us. We were then told to go down the street to DCU and try to get a loan there. DCU closed at 5, so after wasting the entire day, we had to drive all the way home, without the car we planned on buying. read more

WORST CAR BUYING EXPERIENCE EVER. Wish I read the Yelp reviews before going to Audi Natick. Test drove a car and decided to purchase it. FIRST, The offer on our trade-in was significantly less than I researched - the sales manager told me he just "enters the VIN and that's what comes up". Bull****. I took his word for it (mistake) and put a deposit on the car. When I went home and used the exact same references he used it was worth well over one thousand dollars more. THEN, they "couldn't get in contact" with the manager at the dealership that had the car I wanted (in this day of cell phones and instant email?) Six days later they finally had the car. The salesman admitted the dealer was holding it because he had a customer interested in it. Why couldn't they just tell me that in the first place? THEN, the overconfident twentysomething business representative with too much cleavage to be taken seriously told me since my wife's name was on the loan document, she had to be present to sign everything also unless my bank agreed it was ok. I called the bank - it was ok. Except Audi Natick wanted the bank to put it in writing!!! The customer service representative on the phone understandably didn't have the authority to do that. I sat there at the dealership and re-applied for my loan on the phone - while the salesman and business representative kept reminding me I could finance through Audi. I told them at least three times I had my own bank. THEN they wouldn't accept my bank's EFT voucher until the money was actually in their account. I told them I have used this bank for the last six car purchases I've made and Audi Natick was the ONLY dealership that would not release the car on the bank's notice of approval. THEN, the salesman called and said the money was not in their account. They had the same 800 number and confirmation number that I had - do you think they might have called to see what the delay was? No. They asked me to call! The money had been sent by my bank days earlier - the delay was on Audi Natick's bank. HORRIBLE customer service. I have been purchasing new cars for over 30 years. This was the WORST experience ever: Dishonest, condescending, lazy, etc. etc. There are plenty of other Audi dealers in the area. I would give them zero stars if I could. read more

I'll never go back here and I recommend you don't even try. What a shame that I drove home angry in my brand spank'n new $60k Audi. It should be a joyous experience, but not after dealing with these friendly but incompetent people. My biggest gripe is that they had absolutely no respect for my time. I walked in there knowing exactly what car I wanted out of their inventory (my 7th Audi) and had an appointment but I was there for 2.5 hours on my first visit dealing with a bumbling sales guy and what seemed to be a clueless organization. I made the deal anyway and made an appointment for two days later to close the deal and pickup the car. This should have taken maybe 30 minutes but the gal that does the closing didn't even speak to me for an hour and 15 minutes. In total I was there about one and 3/4s hours for them to take my money and give me the car. Ridiculous! Over 4 hours spent for a very easy transaction. Also, although I signed a contract on the first visit the car cost an additional $100.39 at the closing. What? The gal was so clueless, and I was so frustrated, I just paid it. read more