Audi of Naples internet sales review: As soon as you give them your money they treat you like you don't exist. For a reference this is Thursday night -- As of Monday morning Audi of Naples received the signed documents and almost $46,000 for a 2020 s3. My car was supposed to be delivered first thing Tuesday *directly *from and *by Audi of Naples to Alachua by way of a single car flat bed truck (I confirmed this as a condition of the sale), but they never called or showed up. So I tried calling, texting, and emailing with no response! Wednesday (with no response from the day before) I began to hound them until after an hour of waiting for a call back, I called AGAIN and finally spoke to someone who had knowledge of my transaction. I was told "100% the car is coming today", they were just waiting on the delivery truck. A few hours later with no update I call back to see where the car is and I'm told that my car won't be delivered until Thursday, but he PROMISED that the car would definitely be here Thursday (today). This morning after they failed to call me with an update, I reach out to see when my car will be delivered, and am told that as of 9:30AM it was loaded onto the truck and I was given the drivers number. I assume he is headed straight here (4 hour drive). Yet it is now Thursday night and I have nothing to show for my $46,000 -- oh except a text from the driver around 7:00PM "hey guy I'm not going to make it tonight". Which to be fair to the driver, in that one text he offered more communication/updates than Audi of Naples did in the 4 days since receiving payment in full! (Information from the driver around 12:30 pm) The reason why my car is M.I.A. is because Audi of Naples contracts out the delivery service... and because Audi of Naples loaded my car onto a multi car semi with other cars being sent to -- Tampa, Orlando, Daytona, and then to me (which Audi of Naples failed to mention and is a direct violation of the verbal agreement). Keyword there is that I'm the last priority, because they already have my money, duh! So now it's Thursday night, I have no idea where my car is (because the driver turned his phone off after sending me the text), I don't know if it's safe or stolen, I have no idea when it's coming or if it is at all. All I know is it's been all over Florida today... well everywhere except my house! Do not be fooled by their no hassle salespeople and "delivery service", sure they are super quick to respond to calls/texts/emails and easy to work with BEFORE you pay them, but as soon as you hand over the money you cease to exist. This is by far the worst new car buying experience I have ever had! The inaction of Audi of Naples demonstrates extreme negligence toward their internet clients and would be shocking from any dealership, but from an Audi dealership it is abhorrent! read more

Jay Roden was honest and so helpful. We actually were trying to buy a used Cherokee that he had to hunt down and found out that they had sent it to auction. He kept us in the loop with phone calls and when it sold he began to call us with updates on other cars. Jay never pressured us and was considerate of the family budget we had set because we had shared how we were trying to help our son who had just begun college. We have always driven an SUV from Dodge and when he presented us with a VW Passat, our biggest concern was trunk space and leg room for our families needs. He spoke with manager and was able to arrange for us to "try-drive" it for a 12 hour period! What a smart and painless marketing tool. We bought it. Jay Roden and Ted Daly made us feel welcomed into the VW family and they walked us through the financial process with grace, had the car detailed, showed us the steps to take for follow up maintenance and stayed after hours to acquaint us with all the fancy features of our Passat. We are simple people who work hard for our money and these two made us feel great about getting an amazing price on a great car. Thanks for everything! So excited to drive that car and I would with confidence recommend Jay, Ted, and this Naples dealership with confidence as gratitude for how well they treated my family. Thank you from the Nash family. read more

This was my first experience with Audi Naples, and it could not have been better. I found my new vehicle (Q7 TDI) online, called to get more information and ended up talking to Tamas Nagy, who was very helpful and accommodating. After about an hour of talking and texting back and forth discussing the terms of their vehicle and the trade parameters for mine, I sent the necessary documentation and hit the road. We had a 3 hour drive from Clearwater and was due to arrive an hour before closing, but bad weather pushed the arrival time to 30 min before closing. When we got there, we were greeted in the parking lot by Tamas and others who got right to work assessing my vehicle and walking us through and test driving theirs...then right to Keith in finance, who had already contacted me while driving, so everything was in place prior to arrival. The vehicle was even better than expected and the overall experience was painless- as promised! We were in and out of the dealership in about 45 min, including the extra time Tamas spent after the purchase (and after closing time) to go through EVERYTHING I could want to know about the mechanics and technology available. I will certainly go to them for my next purchase. read more

A wonderful car buying experience. I knew exactly what I wanted and had considered other dealerships. After speaking to Internet Manager Michael Schutt I went into the dealership. I was greeted by a wonderful receptionist(Michael's mom) and escorted by Michael to met Jason Giardina. Jason is an amazing person and is very knowledgeable about his product. He also knows that listening to the customer's needs is what closes the deal. He is a great teacher and tutored me on how to use the controls after the test drive and again before delivery of my vehicle. He didn't try to oversell me. He just gave me what I wanted. I also got the opportunity to work with Jamie Schutt (It's a family affair)because Jason had a previous appointment. Jamie was amusing and effectively completed my paperwork so that I could speak to Mike P. the finance guy. Mike P. explained everything and made sure that he answered all of my questions. Overall, it was a great experience and I didn't feel like I was being taken advantage of because I was a woman. I will definitely recommend my friends on the west coast to Audi Naples. read more

I was looking for a certified pre-owned SQ5, and started my search on the internet. I contacted a few dealers, and found a car at Audi Naples, 150 miles from my home. From my first contact through the completion of the sale, every aspect of the dealership reflected CUSTOMER SERVICE! The three employees I has the most contact with, Michael Schutt, Tamas Nagy, and Mike Pierne, were completely professional and genuinely interested in making certain that the transaction was a success. Every step: from my first inquiry to the evauation of the new car, the trade value of my car, the price agreement, the financial details, to the 'how-to' session...was done at my pace. Every question answered, all details covered. The entire dealership appears to be focused on making sure that the customer experience matches the quality of the cars they sell. I was comfortable enough to drive 150 miles to buy a car that I had only seen in photos. It was absolutely worth the trip. read more

My wife and I had just moved to Florida in August and stopped at the Naples Audi Dealership for repairs on my 170,00. mile 2006 A6. While waiting for repairs we were introduced to Jamie Schutt and Audi sales specialist ..."just to take a look" at our request. We were so impressed with the Dealership and personnel that we left with a new A6 at a very reasonable price and a sense of having made new friends. Jamie was extremely helpful and very knowledgeable about his products. We looked at a couple of cars and left with the new A6 and a sense of having been treated professionally and fairly. Since purchase Jamie has helped us update our ability to fully appreciate/utilize the features that were new to us. Several telephone communications and even a personal visit to our home where we "went to school" with Jamie have us feeling even happier with our Audi of Naples decision. The Dealership and Jamie Schutt get an A+ at all levels. read more

Purchased a slightly used (2100mi) Audi Q7 TDI from Audi Naples last week. Needed a very specific feature: ability to remove passenger seat headrest and fully recline the seat. My wife is a decorated disabled vet and we drive monthly from South Fl to Connecticut for her medical treatment. Michael Schutt configured the seat, photographed it and quickly sent me the photos. I worked with Mike Pierne to trade in our Infiniti and purchase the Q7. Both were highly professional, low key but extremely well informed and willing to deal. Received the most thorough and practical briefing on this sophisticated vehicle and its equipment that I've had in many years of buying new vehicles. Can't say enough about the quality of these folks and the ease of making this purchase. Ralph Johnson read more

My experience leasing an Audi for my wife at Audi Naples was exceptional. I worked with Marty Ingesoulian and found the car I wanted very quickly. Marty is extremely knowledgeable and does not resort to high pressure sell tactics. When my wife visited the dealership a few days later, Marty had the car ready for her to test drive. It was beyond Immaculate. After her test drive, Marty very patiently explained the basics of the on board electronics and that we would meet with a technologist when we picked up the car for additional education. I would recommend Marty to a friend without reservation. Additionally, Keith in finance made that part of the leasing process understandable and quite pleasant. All in all, a five star experience. read more

I had an appointment February 19 at 1000. I immediately was greeted by a kind gentlemen explaining to me what the process would be. The gentlemen at the counter addressed me by name and told me they would be taking my car " to get looked at". I just had a few minor exterior areas that needed to be addressed. Tony Cardinale was extremely prompt in explaining to me what they could do for my car. They finished up quickly then Tony said they could take the car to the other location for a scratch touch up. I was shocked how quickly everything got completed. 2.5 hours and I was on my way. Very impressed with not only my service but the professionalism of everyone I encounter. Great experience Audi team. Thank you. Peggy Munson read more

I am beyond grateful for the consideration and care that was provided to me by the wonderful team at Audi Naples with the leasing of my new 2024 Q5. And I cannot thank Dorian Duran enough for his professionalism, time and kindness. Not only was he extremely knowledgeable regarding the Q5 and its functionality, he demonstrated patience and flexibility when I was having difficulties deciding which vehicle would be best for me and my budget. At the end of the day I took his advice and chose the car that made me happy and comfortable! Thank you Dorian for all of your help and for making this process a lot easier than I expected. I'll definitely be returning to Audi Naples (and Dorian) for any and all future vehicles!! read more

I have both purchased and leased vehicles from Audi Naples for many years now. The experience always leaves you comfortable and truly welcome without any pressure or upselling. Jeff Sawick and Brian Massoll of Audi Naples are truly a class act. The dealership embodies integrity and gives nothing short of personalized service, from top to bottom. Jeff, the sales specialist, is very knowledgeable, polite and professional. He made the process of leasing my recent vehicle enjoyable. I will definitely continue to use him for my next lease and/or purchase, whether it is for my business or personal use, and will most certainly refer him and the Audi Naples experience to my employees, friends and family. Thank you. read more

I had a great experience at Audi Naples - I went in just to look at possible options and came out with my first A5 convertible purchase ever and a lot had to do with the sales people there. We worked with Jamie Schutt and he was great! I am one of those people that take a while to make up my mind and he was extremely patient with me. First, the test drive was awesome,, then he took the time to slowly explain everything about the car so that I knew how all of the dials and buttons worked - and seriously, he didn't rush through it - it was great! He also has a terrific sense of humor which was much appreciated - it made the whole experience a real pleasure. Thank you Jamie - I'm having a blast!! Mo D. read more

I have purchased five cars from this dealer, now I am being cheated by them. I traded the last car that I purchased from them, and consequently I was entitled to my prepaid maintenance fees and and my GAP insurance fees. I spoke to the Finance Director and filed for my refund. It has been well over two months and they owe me over $2500, and they refuse to send it to me or inform me when I will get it. I am having to sue them in Small Claims Court, Naples Florida to get my money back that they owe me. They refuse to cooperate and give me my money that I borrowed to pay them. I will never purchase a vehicle again. I am going to Audi in Ft. Myers where I am treated like a king. read more

I love getting a new car, but generally hate the car buying experience. I called Jamie Schutt about their last remaining 2014 A5 Cabriolet and he worked very efficiently to get me a fair deal on a fabulous car. We had a long ride to Naples from the Tampa area and were met with a promise to get us out quickly and back on the road. Everyone was friendly and helpful at Audi Naples, they have a true mission of superior service, and Jamie was no exception. He even had the car we drove down in cleaned, and then took some pics before I left so I could email those waiting to see my new car. I highly recommend this dealership and Jamie in particular! read more

Naples Audi makes car buying a pleasure. I love the thought of having a new car but dread the process of purchasing.... until now. John Holman and Roger Alfonso made my Audi A 3 purchase painless, easy and pleasurable. It was the most positive car buying experience I've ever had in over 30 years!!! All my questions were answered in detail and John and Roger (the entire Audi of Naples team) are consummate professionals. I've recommended all my friends, even a few that live out of state, to purchase at Audi of Naples with John and Roger...fair pricing, great inventory and excellent service! Definitely a 5-star dealership! read more

My wife decided to trade her vehicle for a new SUV and Audi became her vehicle of choice, especially where I drive an Audi. We visited Audi of Naples for a road test and had the fortunate experience to meet with Jamie Schutt. He friendly manner and professionalism was outstanding. One week later we returned to arrange the lease. Our negotiations required only a few minutes to arrive at an equitable financial arrangement. The experience was most pleasant. Jamie will be referred without hesitation. I urge all those considering an Audi to visit the Naples dealership and connect with Jamie Schutt. read more

First time buyer here. Was impressed by Tamas Nagy and his knowledge of the inventory on hand. I told him what I was looking for and he led me right to the perfect car, a loaded down Audi A3 convertible. He also knows his product like no other salesman I have ever met. This is my 71st car in 50 yrs. and 31st since moving to Naples in 1994 so I tend to get annoyed with sale people that don't know their product as well as I do. Tamas knows his Audi's very well and I hope he has a long and prosperous at Audi of Naples. Go there and ask for him. You won't be dissapointed! read more

This is my fourth Audi, from the same dealership. I could have gone to any other dealership in the area to stay with the brand, as I have become an Audi loyalist, but I continue to return to Audi of Naples, aside from an outstanding Sales Mgr, Troy Head, who has over the years become a friend, the service department is the best I have ever experienced. I live in Miami and return to Naples for the purchases and service of my Audi's, I hope that whomever reads this review will know that speaks volumes about this dealership and the Team that makes it so Great. read more

I recently purchased an Audi Q3. This is the way car buying should be! I was a long time Lexus owner, and was hesitant to switch brands. So, I went back countless times to test drive the Q3. My salesman, Jeff Sawick, was patient and extremely knowledgeable. He made the process painless. As an older woman not well versed in using high tech features, Jeff calmly taught me to use the many Q3 features. I would recommend him without reservation to my friends. He definitely made me feel welcome to the Audi family. read more