Do not buy anything here - especially used vehicles. I thought that an Audi dealership wouldn't be a cowboy operation but I was absolutely wrong. I traded a Volvo XC90 for a 2015 Q7 TDI. The deal was done online and over the phone as I am based further afield in Austin. Videos and pictures were shown of both vehicles with any known problems disclosed beforehand. They stated - 'Non smoker, no dings or scratches, interior perfect and everything working as it should etc etc'. I trusted them on their word (big mistake) and arranged for them to ship out the car and take mine. Once received it appeared to be ok (the money had already changed hands) but on further inspection the car is far from OK. Firstly it has been for sure a heavily smoked in vehicle (i had to buy an ozone machine to try to remove) and the smell was overwhelming. Secondly, the dash had a huge dent where it looks like either someone punched it or something was forced into it. Thirdly, the backs of the seats were completely detached - looks like some work had been done on the seats as we had airbag sensor light going off. Lastly, the car is overall a scruffy piece of crap - interior metal trim pieces have heavy scratches and dings, the exterior is untidy and has scratches and visible paint where someone has tried to remove heavy scratches. The salesperson even test drove the car, filled the tank and said it was perfect (only 25k miles!) - he would of for sure noticed these issues.. I kind of blame myself on this one as I really should have looked over the vehicle myself but it was Audi, right? They have a reputation and they wouldn't cheat you on a bad deal, right? Wrong!! I complained about the dash dent as this was the big noticeable thing and they were good enough to replace the whole dash here in Austin - that took over 2 months as the dash was shipped from Germany plus they messed up the door on a lift and had to replace it! Just got the car back and now the key fob sensor doesn't work and the steering wheel is not aligned correctly. They also managed to pull of a trim piece on the dash - it's going back to them again! Anyway, I think I may have a cursed vehicle! DO NOT BUY ANYTHING HERE! DO NOT TRUST THEM. Out... read more

I am going to start driving 45 minutes to another dealership when I live right down the road from this place. I have been taking my 2009 A5 there for service for several years now and every time it has been a complete nightmare. They say a normal service will take an hour and a half and I always end up not having a car for days. Sadly it is the only Audi dealership in Fort Worth...Someone please open another dealership or change this one around. DO NOT TAKE YOUR CAR TO THIS DEALERSHIP! (Going here for 3 years now and I am finally fed up with it, I am creating a yelp account just to warn other people of this one place.) read more

I don't really understand the 1 star reviews, but I can tell you this dealer has stepped it up. I bought a 2017 A7 from them and recently picked up a pre owned Q5. They have been on top of any issue I have ever had with my cars. My salesman, Jonathan is the best you can ask for. He is an extremely thorough and nice guy who is readily available. I highly recommend him, and I am picky. I've been to the other dealers in the DFW area, and I'm sticking with this one. read more

Absolutely horrible service! Employees are thieves! Took my 2010 s5 in for service and my valentine 1 radar was stolen! I had it hard wired to the visor, and someone clipped the wire and never saw it again! They also stole a pair of North Face gloves I had in the glove box! That's over $600 of property stolen just from a routine maintenance! Talked to my service representative and told me he would look into it, however later he said that nobody could have taken it. Obviously if my wire is clipped and I had it in my car when I took it in, who is to blame!? Will never do any business with them again! That car was almost $70k and this is what you do, and I don't even get a compensation for my stolen items?! Pathetic. Do yourself a favor and go to Dfw Audi off 183. So much of a difference from Ft Worth Audi! read more

Do not purchase a car from Audi Fort Worth!! We purchased a certified pre-owned 2018 Q5 several months ago. They did not give us our license plates citing a delay with their headquarters and the DMV. We are on our second set of temp tags that are about to expire. We also just brought our car in to get a faulty drivers side window fixed. We are wondering if there was non-disclosed work done on this car before we bought it. We found out that the previous GM of Audi used to own our car and now there is a problem with the title. We get a different story each time from people like Mike McLeod. We requested follow up from Mr. Pedro Palenzuela (GM) with no luck. This is a very frustrating situation because it feels like we are in a stolen car. Please really do your homework with this place! You need to know what you are getting into. read more

Christopher Mulhair the internet specialist that works at Audi Ft Worth was condescending, sacarstic and gave false hopes. I had a confirmed appointment with him via phone and email on 11/1/2018 to test drive the 2015 Volvo S60 T5 Platitum Stock# 1346997 (priced online at 18k at that time) when I arrived the car wasn't even test drive ready. They had me wait over 30 minutes to know that and I drove over 30 miles. They said they just got the car but yet why would you confirm a test drive and hold the keys?! Then the nice car sales man, Ben apologized and wanted to see if we could talk numbers for when I come back for the test drive.. keep in mind the price online was 18k and they changed it to 19k this weekend after my departure. I gave my offer and Ben Garcia reaches out to Chris, then Chris comes and states there's nothing to negotiate and I am a smart shopper online to know he has the best price and 18k is the final price. He never provided a business card nor gave options to attempt to keep me as a customer and keep in mind the Carfax also shows a minor accident which depreciates the vehicle. He left just like that then the Sales manager Debbie said she will call me to bring the car to me for a test drive when it's ready and apologized that the car was not ready. Ben also apologized both Debbie and Ben never made me feel unheard or unvalued but Chris did I was just a number to him. What's interesting is that I still didn't even get a callback as promised. Horrible experience at this Audi. Poor customer service overall. read more

Beware of this dealership. I have experienced bad customer service in my life, but this is next level - and that too from a high end brand. I live in Austin and bought a Certified Pre-owned Audi 2016 S4 from Audi Ft. Worth in Oct last year. Paid more than $40K for it. It was supposed to have the famous Audi 300 point inspection for certification. They sold me the vehicle without certifying the vehicle fully! How did I find out? Since my purchase, I had only driven the vehicle approximately 5000 miles when I got a slow leak on one of my front tires. So I went to my local dealership in Austin to get it fixed and was told that the front tires were bald. I was shocked at how quickly this had happened. So obviously I wanted to know what the tread was when I bought the vehicle. I went back and checked my CPO documentation. Guess what? The Wheels section (6.4) was left blank! It was clear to me that they intentionally left out certifying the wheels because the tires were below acceptable tread level and they did not want to do the right / ethical / responsible thing by putting new tires on. When I called Audi Ft. Worth to discuss my concern with the service manager Veronica, she did not even want to listen to what my concern was. I was told tires are a wear and tear item (so basically "go away"). I was also told I had poor driving habits and / or poor alignment. While I know tires are a wear and tear item, I explained that this is not about wear and tear. This was about false certification (isn't this fraud?), not to mention a potential safety issue. Strangely enough the GM of the dealership (Pedro) was eavesdropping on the call (not sure why they use sneaky underhanded methods like that). He interrupted rudely (did not even bother identifying himself until I had to ask him who he was) and got combative. I persisted because I had a valid concern, so Pedro asked me to go to my local Audi dealership in Austin and get the root cause diagnosed. He said he would inform the service manager at Audi Austin that same day, explain the situation and get an appointment booked for me. But he did not do that. For the rest of the week, I called and left messages for both Pedro and Veronica asking when I could take my car in to get it diagnosed-no response from either of them - these are the GM and Service manager of this dealership!. Eventually I had to call my local dealership and booked the appointment myself. At that appointment, the Austin Audi technicians determined that there was nothing wrong with the alignment or the suspension and the wear was fairly even on the tires. I even provided proof of the incomplete CPO. The Austin Service manager reported their findings to Ft. Worth. Guess what?? These findings strengthen my case. Hardly a surprise but it's been 2 weeks since this and I still haven't heard a peep from Ft Worth. No resolution. I have called them, but they screen my calls. I have left messages but they won't even call me back. I guess the moment they realized that they were exposed wrongly passing certification on a vehicle, they went dark. I'm not done with this. I'm not going away. What irks me on top of their dishonesty is the way they have reacted to a customer concern. They have shown zero regard for the customer. They have shown zero business etiquette and professionalism. They have attempted to dodge all accountability and ownership of a problem that they created in the first place. These are the business leaders running this high end brand name dealership? With a high end brand you pay a premium because you want a great experience. Would you really want to drop a big chunk of money here? Think carefully. If you are willing to spend this kind of money, there are LOTS of other choices out there. Update August 7: Ric Moreno, who works for the company that owns this dealership responded to my review offering to discuss my issue and providing his email address. I have since sent him 2 emails but have not received any response. Seems like the standard reply template was sent just to look good on Yelp with no intention of addressing my concern. BEWARE!!! read more

I had the best service experience. Kyle was fantastic and very knowledgable. I live in Dallas and was disappointed with the prices and the attitude of the Dallas and Plano Audi service departments. I encourage anybody and everyone to give FW Audi a try. You will not be disappointed and will be amazed at the level of service and the value they provide. I purchased my Audi A5 in Maplewood, MN and my car was also serviced there. When I moved to Texas I shopped around for prices on a 35,000 mile service and based a conversation with my former dealership I was expecting a price of roughly $270. Both Dallas Audi and Plano Audi quoted me prices above $560. I was floored!! Fort Worth quoted my $300 and actually billed me $273!!! Why was Dallas so high??? Not sure, but I know I will never call them again. read more

I purchased an automobile from out of state and the service by Zoran could not have been more spectacular. He went out of his way to make the buying experience as easy and pain free as possible. In multiple ways he went above and beyond the expectations. All the paperwork was handled from afar and I was able to pick the car up after hours which helped me out personally a great deal. I can't say enough positive things about Zoran. He the best car salesman I have ever come across and I would highly recommend that if your in the market for a car and are considering Audi Fort Worth that you try to work with Zoran. read more

Absolutely useless. Left my car here for a replacement catalytic converter- took them 6 weeks and no one would answer my calls or emails for updates. Finally was able to pick up the car - after $5k - and within 20 miles the check engine light came back on. Terrible service, shady tactics. Take your Audi somewhere - anywhere - else. read more

Today, I spoke with the new GM and my issues with the Audi Fort Worth service department were resolved immediately. Before today, I too have had VERY POOR experiences the Audi Fort Worth service department. The loaner car situation especially. It's been a nightmare these past couple years. Please note that I LOVE my 2015 Q3 but have previously dreaded going to get it serviced...or getting anything done to it actually. I am hopeful they can get things together and the new GM can make some differences in Audi Fort Worth's service department. read more

I went to this dealer to purchase. First of all I was practically ignored and left waiting around the entire time I was there. My "dealer" Anthony was trying to work two deals at the same time and I guess the other guys money was better than mine. Secondly his demeanor and attitude were horrible. He really made you fell like he thought he was above everyone and I should be thankful he allowed me to step foot on HIS dealership! He must use grey poupon. However, I could tell by his worn out Payless shoes that his car selling career hasn't been as good to him as his attitude might suggest. Now onto the actual deal where they tried to steal my trade offering $3,500 less than several other dealers in the same market and told me I was getting a huge discount but the discount was the list price on the Internet. Anyway, I wouldn't advise anyone to shop at this place! Unless of course you like dry angry people that look down at you and getting ripped off! Just my opinion of course. DR. Bassler read more

I went in to simply get my oil changed and was told it would take 25-30 minutes. I left 3 hours later. Staff is friendly but my god they are slow. Even when I purchased the car I remember waiting forever. Audi Fort Worth knows how to test patience that is for sure. read more

I purchased a 2017 Audi A6 on Dec. 1, 2018 from Audi Fort Worth (AFW). On Jan. 10 I emailed the salesperson inquiring about the license plates. She stated she or someone else would contact me when they were in. During the sale both the salesperson and sales manager repeatedly stated a recall issue (airbag sensor) was repaired and the car was ready for sale. AFW also promised to provide and install a front license plate bracket when the license plates came in. On Jan. 23 I was notified by AFW they needed a current inspection to complete the vehicle registration. They waited seven weeks to inform me of the inspection issue, with one week remaining before the temporary tags expire. A current inspection should have been done prior to the sale, and AFW charged me an inspection fee on the bill of sale. I had to have the car inspected myself and send them the inspection report (AFW did reimburse the fee). However, when I contacted the salesperson about the AFW's delay in getting the license plates and the expired inspection, she replied it was not her job. On Jan. 24 I informed AFW the recall issue remained outstanding. When I told the salesperson by email a VIN search of both the Audi USA and NHTSA website indicated the recall was not repaired, the salesperson still insisted it was taken care of, despite documentation stating otherwise. On Jan. 30, the day the temp tags were to expire, I called on the status of the license plates and asked about the front license plate bracket. The salesperson claimed she didn't know what I was talking about, "forgetting" our previous discussions. She handed my call to a manger, Chris. Chris offered to send a loaner car to me and they would take care of the recall and the license plate bracket. I thought that was a reasonable resolution. He took my phone number and said he would call back with the arrangements. I didn't hear back from him. There are other Audi dealerships in the DFW area; avoid Audi Fort Worth! read more

Do not go to this dealership if you have any desire for reasonable good service. They do not return calls, despite repeated messages left with them. When you escalate your concerns to management their strategy is also to ignore messages and requests for a return call. I would strongly suggest using a different dealership altogether. read more

Top notch buying experience. Spent a few hours here on Saturday and left happy customers. Ryan Ziegler and Brooke Dobbs were both awesome and should receive more stars but I could only select 5!!! read more

Ignored for a while when we walked in. They were so slow! Many salesman walked by us without any acknowledgement. Finally got a saleswoman. She was overly bold. She mentioned that Audi got better MPG for 2018 even though it got faster. I said it's probably because of the Quattro ultra. Where it runs front wheel drive until you need all wheel drive. She went off sayin AUDI WOULD NEVER DO THAT. But they did... then when we found the car we were ready to purchase (Q5 prestige). It wasn't available even though she said it was. She drove us out to the storage garage. To "look for the Q5 because it might of came in early"...The entire time she was downplaying the prestige model saying the lesser models were essentially the same. That should of drawn red flags but we gave her the benefit of the doubt. Eventually we test drive a lesser Q5 which I don't recall. But we were impressed anyways. So when we got back to the dealership we were ready to negotiate except everything was horrible... starting with everyone in the finance area as well as her being unprepared... we received the wrong price sheet not once, not twice, BUT THREE TIMES. All three times they were GROSSLY overpriced... once I called it out she realized (or acted) surprised and went to get it "fixed" claiming there was a "glitch" in the system. Each time she went to the finance guy she spent a long time there each time. She came back the final time and we lost our desire for the Q5. But we tried to hear her out hoping for the best. But the numbers did not add up. Claimed that the December special was not possible. No actual price reductions (just a wrong price that over priced the Q5 and "discount" to just make it slightly more than MSRP!!!) she kept claiming she wouldn't make a "cent" from this deal. When we tried to negotiate she said there is not anything we can do. It's an Audi and December they sell so quickly and easily. When I was explaining to her how the numbers did not add up she began to enter bullshit mode real quick. Everything from that point was a lie. Blatant lie. From financing is cheaper than leasing, we can't get the December incentives that Audi offers online, not knowing the incentives to begin with, that it would be impossible to lower the price even $1 even though it was priced way higher than it should of been, and so much more. We walked out. Yes I know we were stupid but my girlfriend and I test drove several cars... and the Q5 was just above the rest. read more

This is a review for the service department - I bought my Audi Q5 in the Houston area and had been scared to take it in for service, since this is the first awesomely nice car I've owned. Kyle was very helpful and knowledgable and greeted me for my first Audi service. It was time for the 25,000 mile service and oil change so I made myself comfortable in the waiting area with the convenient & fast wifi. The service waiting area is clean and pleasant, with a nice television and snack area. The tables and chairs were comfortable and I also browsed through the Audi merchandise on display in the near proximity. When my car was ready, it had a fresh car wash and vacuuming - sweet. I'm glad there's an Audi dealership in Fort Worth, especially one that is convenient and provides service with a smile. read more

Rene was beyond awesome. Thank you for your exceptional customer service and we will always continue to buy cars from you. You're an asset to every dealership who has the pleasure to have you on board. Thank you for helping us make this an easy and great experience. Yesenia Georgion read more

This is the 4th Audi that I have purchased from Audi Fort Worth, and I continue to be impressed with the professionalism, the knowledge and the service that they provide. Zoran Gutic and Alex Jager are excellent! read more

I have a 2008 Audi A8L, I have been taking it to this dealership since I bought it for service. No problems the first couple of times, so this time when a check engine light came on I took it up to the dealership on Tuesday 12/12/17 and asked them to look up the code and to schedule a loaner. They said the code was a slight misfire and should be fine to drive until Thursday 12/15/17, when they have a loaner available. I came back up on 12/15 and dropped off my car and got the loaner, they said they were going to get the misfire fixed and also look at my leaking moon roof. I did not hear anything from them the rest of the year. I started calling them around 1/3/18 and was told my service advisor (Kirks) was unavailable and that I could leave a message and he would get back to me, so I left a message. A couple of days went by and no call back, so I called again, and the same thing. My service advisor was unavailable, and they gave me the option to leave a message, I did. I called multiple times and left multiple messages and still no response back from Audi. Finally around the middle of January I had to go up to Audi in person to get an answer, my service advisor told me that on 1/1/18 they went from a paper system to a digital system in the service department and that my file was lost and not put in the digital system. Due to that they were going to cover the deductible for my extended warranty (for the misfire) and also repair my leaking moon roof at no cost to me. That was great, he told me they were going to changing out some items and figure out exactly what is causing the misfire and these items have a lead time due to them coming from Germany, so it would take a little longer. On 1/25 I get a call from my service advisor saying that he needed final authorization from the extended warranty company to replace injectors and that they are almost done. 02/15 (2 months later) I get a call from my service advisor saying that they car is ready to go and that I can come get it. After work I drive over to the dealership unload everything from the loaner back into my car, sit down in the seat and realize that none of the radio/dash console is working. I did not even get to the leave the dealership parking lot. I go talk to my service advisor, as he sees me through the glass doors. He takes a look at it, says he wants to go talk to this shop foreman to ask about it, comes back a couple of minutes later and tells me to take the loaner again and they will figure out what is going on with my car now. I start calling Audi the next week, multiple times, and keep getting the same "sorry Kirks is busy, do you want to leave a message?" from the receptionist. I left three messages for my service advisor. When I called back on Monday 3/5 the receptionist said that they were going to leave a message for the Service Manager (Veronica) to call me back since my service advisor was not returning my calls. Still no call by Thursday 3/8 so I call back and ask for either Kirks or Veronica, my service advisor was out for the day and was told the service manager was on lunch (at 1:19pm) and that she would call me back as soon as she got back. By 4:45pm I still had no call back, so I drove up to Audi and asked to speak with her in person. She told me that they have reached out to the extended warranty and they won't cover replacing the whole radio, and that I can either take the car or I can buy a new radio. I told her that the radio was working perfectly fine when I dropped it off and I don't see how I should be held financially responsible for something that broke in their possession. She told me that the car wasn't even running when it was towed in and that they had no clue whether it was working or not when it came in. I reminder her that I drove the car in there and dropped it off, it was working perfect when I dropped it off almost three months earlier. Now she is saying I need to buy a new radio, but that they will kindly install it for free. I will update when this gets resolved, but I can't believe that a dealership would treat their customers like this. I just want my car back and in working order. read more

I called last week to schedule service. I needed a loaner because I live almost an hour away from the dealership. I was promised LAST WEEK that I would have a loaner IF the service work would take more than 90 minutes. I arrived 20 minutes prior to my 11:00 AM appointment. I was immediately told that they had no loaners EVEN THOUGH I was promised one IF the service would take longer than 90 minutes. Luckily my wife was in Fort Worth that day also running errands in another vehicle of ours. So I called her and left with her to run errands and grab lunch. I rec'd a call 2+ hours AFTER I had dropped off my car only to be told that the part they needed to fix my car was not at their dealership and that it would arrive the next day. No problem. Right? I will have my whole fe drop my off late in the day and grab that promised loaner and come back the next day to get my car. Simple. NOPE. they still had no loaners available. So I asked if I could wait until the end of the day (which was getting close)and grab one as it was returned. NOPE. because all of those cars were promised to someone else tomorrow. So basically they would inconvenience me today and tomorrow at the risk of NOT inconveniencing someone else. They offered to let me take my car home UNFIXED and then maybe.......hopefully next week they would call me and bring a loaner to my house.......an hour away and then take my car back to Fort Worth for service. Then they will allegedly return my car to me. Meanwhile, my car remains UNFIXED while I wait. These guys are a joke. And after owning a vehicle purchased from their dealership for almost 6 years???? I can tell you that over 80% of the tine I have requested a loaner.......I ALWAYS get the runaround. Sadly, their remorse was not heartfelt. And we have taken our Audi to them 100% of the time it has required service. My suggestion is to buy your Audi in Dallas? Or steer clear of Audi altogether. I bet a Dr. Pepper and a Baby Ruth that I do NOT get a call back from them next week. Ultimately I will be forced to follow up with them and Lord knows the odds of a loaner being available are slim to none. I LOATH giving negative reviews by the way. But this one HAD to be done. Oh, and if I could give a 1/2 star rating? Update on my situation: Audi reached out to me via a phone call within 24 hours of me posting this review and set an appointment to bring me a loaner to my house today (Tuesday the 6th) at 9:30 AM. I also rec'd an e-mail confirmation. But no shocker.........it is now 10:40 and I just called the dealership and they have not even left yet to head my way. I asked the service technician why they were not here time as promised and he had no answer. And once again, no apology for their snafu. Now looking like they will arrive at Noon (2 1/2 later than promised) assuming they even arrive at all. And I sent you a private e-mail Mr. Bezanson with my full contact info. I DEFINITELY would like a phone call from the dealership manager. This is ridiculous. read more

Poor service! We've moved from Ohio and since that time can't find a nice Audi place here in Texas... I will never bring my car for service here!!!! read more

I purchased my A8L over the the internet sight on unseen so I really needed a reliable contact there to communicate with me regarding the vehicles condition. DJ was the person I connected with and she does an outstanding job. Very personal and timely with her responses to my questions. Her knowledge of the Audi product is immediately evident and I felt I could trust her from the start. If you are in market to buy ask for her when you call or visit. read more

I am going to have to say, we had our car towed to and worked on for the first time at this Audi location. In my/our opinion, I would either find a different automotive repair facility that works on Audi or a different Audi in either Fort Worth or outlying city. Compared to many other Audi dealer service departments, this one comes in hovering around the bottom. It's just my opinion but management really needs to get some qualified more experienced service advisers. I don't have anything against younger employees at all. I actually oversee about 400 younger employees. But the current employees at this location don't have enough slides in their slide tray to be working with customers in what is to be considered a luxury automobile service department. On top of that, the customer service was fair at best. Yes, they did do their job. But, I would say they were comfortable at the minimum and not above that. To be fair, maybe they just haven't learned the difference between minimum, good and great customer service yet. I hope this helps anyone doing their research. read more

OK,. here goes. I owned an Audi Q7 for almost six years, 76,000 miles. Picked it up from the dealership in Irving because the dealership Ft Worth hadn't opened yet. It was brand new.......almost zero miles.....this is imp't as the story goes on. Things were great. The car drives like a dream. The Ft Worth dealership is built. The first service manager was inept at best. He didn't last long. Then Kyle Jackson became the service mananger...........always upselling, but things were still fine because the car was fine. Then it hit 50,000 miles, the warranty had expired and the thing started to fall apart. The battery is UNDER the driver's seat if you're looking for it and after a $1200 battery replacement plus the tow charge I was back in business although I was stuck in Kansas City for five days even after paying $75 for an overnight delivery of the part........not kept in stock.........the honeymoon is over. Then Kyle Jackson told me I needed new brakes........then when I took it for new brakes he told me I still had quite a bit of time but I decided to go ahead because I knew I needed to be on the road frequently over the next few months. It needed an inspection sticker but he couldn't give it to me because the rear brake lights weren't working properly.........had had them repaired about six months earlier. He told me REPEATEDLY that my car must have been rear ended because there was paint residue powder in the area where they were working on the lights. I assured him my car had never been out of my possession and had never been wrecked.........unless it was wrecked BEFORE I took possession of it. I asked him not to say that again because that had not happened.....I had not wrecked it. Then I asked him to turn the service light off because I had just had the oil and all the other fluids changed at a reputable local Quick Lube (not sure of the name). He said they couldn't turn the light off without replacing the fluids themselves. Rip off. The in May my AC suddenly quit working. They wanted $2500 to fix it. Another dealer had it repaired for $700. I paid Audi $150 for the diagnosis. This next part is telling. The last two times I was there I got a form letter talking about their concern for my satisfaction and saying that I would soon be getting a survey. Survey never came. Suspicious? I think so. I now own a Lexus. read more

Simply called to set up an appointment for my oil change and Dianna (I believe) transferred my call before I could finish my sentence. After being transferred to a line in which no one answered, I called back. I politely told her I just spoke with her and again she automatically transferred my call before I could even finish my sentence!! Horrible customer service!! Being cut off and hung up on isn't what I expected from Audi. read more

I had an appointment to have my vehicle looked at at 11 yesterday, and when I drove 40 minutes to the dealership I was told my loaner car was not ready and they would have to bring one out to me. Well, a courtesy call would have saved me the trip there and back but none the less... I have yet to get a car or an estimate on time and it's the next day. Almost 24 hours after my original appointment. This is not the first time I've had poor service from the dealership, I even have the admin of the owners email and I've emailed her the situation have not heard back. I did call the service manager for the service department, Veronica and she left me a message late yesterday saying that she would be available early in the morning. I've called her twice now and have yet to hear back. Customer service is not a priority and there is a true lack of organization with calling and communicating with customers. I don't recommend buying from this dealership, I want to get rid of my car just not to work with these people anymore. Awful service. read more

I would not recommend Fort Worth Audi service ever! I leased my Audi Q5 and this is the 3rd time the service department has messed up my service appointment and managers do not return phone calls. This place is a joke, I can't wait for my lease to end because I will never step foot back in that place. If you want to purchase one go Dallas Audi not Fort Worth Audi. read more

Kyle Jackson went out of his way to find my wife a loan vehicle when we had an unexpected problem with our car. We didn't have an appointment set up and had to have the vehicle towed to the dealership. The service and sale are remarkable and we have purchased three (3) Audi vehicles from Audi Fort Worth. We won't buy anywhere else! read more

Forget the car aspect. It's an Audi. You should know what you're getting before you walk in. The service here is great. Audi Fort Worth sets the standard. I've owned many different Audis and used every dealer in the Dfw area. If you are reading this and considering a car, go see DJ. She is by far the best salesperson. read more

Does this dealership even want to sell cars? I walked into the showroom with my daughter, and we were completely ignored. We asked someone about a particular car, and were told to go look outside in the back parking lot to see if one was there. We just walked back to my car and drove away. We tried once more, this time with my husband, thinking we might be shown more assistance when with a man, since some dealerships are, unfortunately, like that. Well, Audi is an equal opportunity lack of service provider. We were ignored again. We went down the street to Autobahn where we bought our daughter a BMW. It is our fifth BMW purchased there, and there is no comparison to this dealership. Looks like we will stay a BMW family based on the total lack of service provided here. From reading the other poor reviews of this dealership, it's a smart choice. read more

Incredible service & hospitality. We bought a 2015 Q7 and just had our 15k service. We live in Midland, and the staff bent over backwards to accommodate us. Service Staff member Tie was incredibly sweet and helpful in setting us up with a loaner vehicle and going over everything we were worried about. If only they'd open a dealership/service center in Midland! Every town could use a place with such service. It definitely has upped our expectations of what to expect from over service centers and sales staffs! read more

Extremely impressed with the staff at Audi Fort Worth! Sales staff was very accommodating and helped me find the car I wanted! Will be returning to service my vehicle here! read more