Veronica Zamora in service and Jonathan Top in sales. This is my 4th Audi at this dealership. I wouldn't even think of going to another Audi location. They really, really make my wife and I feel like family. They go out of their way to make us feel special, taking that extra time, no matter how busy they are, to see to any need we might have. I've been buying cars for 40 years, and have never experienced this level of service at ANY dealership. Thank you Audi Fort Worth. read more

Thank you for helping me get an amazing deal! I love my RS7 and Q8 I got from you and I will always buy here! read more

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daughter took car into service dept for excessive oil consumption. After several weeks and over $8000.00 they returned the car to her with the problem not corrected. the service manager was asked to either honor the service 12 month/12 thousand mile warranty and redo the work that was paid for but not fixed or give partial refund. the manager did not offer to help in any way. So, beware this is not a dealership to consider doing business with. read more

Bought my first Audi from here and it was wonderful. I love Baby (that's her name ) and appreciate even more that the process was seamless. When I started shopping I reached out via email and Angel was super responsive which is exactly what I was looking for. We went through the deal over the phone and in person. I had only seen the pics of the car online and she was exactly as he described and had all the features I was looking for. We traveled from downtown Dallas to purchase and Angel went out of his way to make sure everything was ready when we arrived. He helped me set up my Audi profiles and settings in the car to my liking. Would have taken me some time to find it. I'm so grateful to him and the team. Because of the distance I do servicing at Audi Dallas but I would recommend purchasing from Audi Fort Worth and can't wait to work with Angel again for my next vehicle. read more

I bought my first Audi 11/17/2023 from Jason Flores (214-995-1113). He went over the car and we took a test drive. The car is very advanced for me so it took a little more explaining then it normally would but Jason went over the items that I needed to know and the car is amazing. I would recommend this location and my salesman Jason Flores. read more

Audi Fort Worth - Car Dealers Near Me - Benbrook, Texas

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This is the 4th time Audi Fort Worth has completely let me down. I show up having an appointment for a loaner car (made 3 weeks earlier )at 7 am trying to get back to take my kids to school by 8 am. . Only to be told they didn't have a car for me. "They took four of our cars away from us yesterday". They did not call to tell me, just "are you going to wait or can we drop you off? ". "Oh by the way the internet price for your service is wrong". I said to which"nope im never coming back". They wouldn't honor the price just it was wrong and that's pretty consistent with this dealership. A second example is 9 months ago I brought in my Audi, my Air Conditioner was not working. I made an appointment (they gave me a loaner this time). When I checked in the attendant said ok I need to check your windshield. What why ? Because in order to change out the evaporator (if that's the issue) we have to remove the windshield and if it's Chipped or cracked at all then you'll have Pay for the windshield if it breaks. He looked at my windshield. There are no cracks. However he said there's one chip therefore I'd have to pay for the windshield repair if it breaks. You can imagine where the conversation went after that. " if you break my windshield then you're going to pay for a new one" I said to which he said "no we won't " I said, " yes you will. " Audi does not stand behind flawed design. Just look up class action lawsuits Q7. Another example my engine was malfunctioning so I brought it in with 500 miles to go in the Extended Warranty at 99,500 miles (I did that because previously I got stuck with your 100 miles over the warranty so they won't cover it, so I paid for the extended warranty for the next time ). Im so glad I did that because I needed a new engine, yes a new engine at 99,000 miles.!! Good thing I did that right? Except when the engine was brought forward, they were going to give me a refurbished model because my car was not worth the value of the new engine with an escape clause in the contract because I had too many miles for them to put a new engine, even though I was supposed to get genuine new Audi parts. ". If I wanted the new engine, I'd have to pay extra even though I' had already bought the Extended Warranty contract. " The total value of your car because of the high miles exceeds the purchase allowance so you only qualify for a refurbished one". I decided I wanted the new ones so I paid extra 4 thousand dollars to cover the difference." There seems to be a disconnect from the general manager to the service to corporate headquarters. I've been called several times before bringing my car in for an appointment from the sales department seeing if I wanted to get a new Audi because they were making deals. I've never called them back for obvious reasons I would never buy a car from this dealership. Go to Audi Grapevine if you're gonna buy an Audi. I appreciated working with Marc Moja. He is a straight shooter and will tell me straight up that this is a corporate decision or and extended warranty corporate (still Audi) decision. He worked with me through the whole process of getting a new engine explaining why everything was the way it was. If you're gonna use this dealership I strongly recommend him. My issues are many, but it seems like the issues have to do with Audi not standing behind their product and recognizing flawed designs. Certainly the customer is never right or important enough unless you're in the market to trade in and up. Good luck! read more

After shopping for cars every day this past week, I told my husband "I officially hated car shopping". I was so tired of all of the gimmicks and BS from every single car salesman. It felt like everyone was just playing games! We walked out of a few dealerships. Jace Ocampo was the first straight shooter we met this week. He was friendly, knowledgeable, and didn't have the over-the-top pressure tactics. He delivered the car to us next day all the way in Azle, and drove our trade-in back for us. He brought the excitement back to the car buying experience and we are so grateful. If you want the best car buying experience, definitely request him! read more

Audi Fort Worth - Car Dealers Near Me - Benbrook, Texas

I went to Audi today. Walked around for 15 min, we saw three salesman outside no one even attempted to ask if we needed help. I'm looking to purchase a new car. I just wanted to test drive one. So I guess I'll try another dealership. read more

After purchasing my Audi, (which I had driven from Houston for, an 8-hour trip). I discovered the car had broken ball joints at a separate Audi dealership. Upon my drive back to Houston, I immediately texted the sales guy, Antonio Top, to let him know there is a noise coming from the front end of the car. (Keep in mind - I've called, texted and emailed since, NO response) A MAJOR safety issue that should've never been overlooked since the car was "certified" through their dealership. The car has been in and out of the Audi shop, and will be making its way back in for electrical issues. The Audi dealership in Houston also let me know the windshield was an aftermarket and the sensors were never calibrated correctly as to why they were not operating properly. Another item that should have been caught upon initial CPO inspection. When I contacted the Used Car Director, Bobby Bphosavant, I was shocked by how rude and unprofessional the response was. When I brought up the repairs initially he stated - "go ahead and have the Audi dealership fix it and we will take care of it" When the bill was presented to be paid, Bobby dodged my phones calls as well as the Audi dealership where I am located. When I did get a hold of him he genuinely laughed over the phone. Instead of helping resolve the issue, I was left to pay $549 out of pocket for repairs that was never located through their certification process with ZERO accountability from the dealership. Bobby continued to argue with me over the phone, rather than taking accountability of a major safety issue their team overlooked, when I asked for his general manager to call me and his snarky response, was "oh don't you worry, he will". This could have easily been resolved in a more professional way on their end. This is not the level of service or integrity I expected from an Audi-branded business. BUYERS BEWARE and have another dealership check everything thoroughly before purchasing any vehicle through their dealership because you will not receive support after the sale. read more

I love Audi Fort Worth! I got a used Audi A4 2017 and it's had some issues to say the least from negligence of Carmax. Audi Fort Worth has fixed any issue I've encountered with ease and efficiency. James McDonald makes its super easy for my car to get looked out and is great about letting me know where we are in the process of repairs. Audi Fort Worth is great! Very friendly and knows what they are doing :) read more

Sold me an Audi RS7 with a blown differential. Mechanic lied what the issue was and let me drive me home. Ended up having to tow the car... overall just a bad experience from a main dealership. Had better service from 3rd party. Would not recommend and always get a pre purchase regardless if it's coming from the main dealership. read more

horrible experience I didn't even go on I called to schedule a service change the guy who picked up the phone was not knowledgeable at all and told me straight up no I'm not going to do that I highly recommend going to grapevine or dallas store this one is not good read more

I towed my wife's Audi Etron to Audi in Fort Worth for Electronic Malfunction issue. The advisor stated it not going to be done on the same day. I called back on the next day and asked for the status but the car wasn't inspected. The advisor said, they will take a look at it today and let me know the status but never call back with the status. I have to call again after several days ask for the status. Then later in the day, i received the status that they need to order the part from Germany. Also there was comment stated they will need to take a closer look to see if any other things under the car got damage and will update the status. Days later I have to call in to ask for an update when the car going to be fixed but the respond "I don't know, the part they order says no ETA". I am not sure they even try, if there a tracking and there will be an ETA. Because of the unknow status my wife had no car to go to work. She have to take a whole week off without paid. Then she have to get a ride to go to work on 2nd week the car being at the dealer. Then two weeks to be exact, I called in to get the status again but the answer still "I don't know". Then I asked about car loan and the advisor stated that he needs to talk to his manager and get back to me shortly. Before I hang up, I repeats a few times that " Please call be back at the end of the day so I can make transportation plan for my wife. But then, never call back. On the following day, I received the bill saying my car is fixed, unbelievable!. This is not the first time I send to this dealer. The service was okay just because it closer to my house. But this time is terrible. Look like they only care what they will charging you and make sure they get that money. I will not go back to this place. Please reconsider take your car to this deal ship Audi in Fort Worth. read more

EXTREMELY SHADY!!!! STAY AWAY!!!!! At this location, it doesn't matter if you have an appointment or not, they usually keep the car for 2 days and they never let you know about it. You figure it out once it's 6pm and nobody text you, nobody called you to give you an update. And why they should? Deal with that or just don't go there! My most recent visit, was a nightmare. I dropped my car just for oil change. Of course, I took back it by the end of the next day, just to figure out that they charged me for the oil change+labor, but they never did the job! Once I left the location, the oil change intication came up again but the service department was already closed. Their excuse? "Ohhh, the oil machines probably were not calibrated". And I guess I was the very first one who complained, right??? So I had to drop it again next day. The manager, Veronica, was nice and she did the oil change and refund me as well. But that was the only nice part!!! The very same day, I noticed that when I choose the air in the cabin to go down to feet, is not working (coincidence?!). So next day, I dropped again the car for the oil change and see what's going on with the air in the cabin. Veronica called me later to let me know that an actuator is not working and need to be replaced. Price? Around $1200. Today I replace the actuator in another garage that handle European cars, for $365.37 (check pics). They also send me an email, for suggested service for replacing all break pads and break rotors Price? Front pads and rotors $748.75. Rear pads pads and rotors $1151.55. Today I replace all pads and rotors for $940 at the same European car garage (check pics). And the most SHADY part of the story....after I left, I've noticed that the had disconnected my dash cam, but they forgot the connected. I checked the footage and I saw my car inside the service department the first day, but the second time, the person who disconnected it, came from the side of the car, making sure there is no footage recorded. I called and let Veronica know about it, but does really maters??? I initially decide not to leave a bad review for the whole situation, just because Veronica was nice. After finding out that their prices are from the "outer space", I decide to let everyone know that Audi at Fort Worth, they're the most shady car dealership I ever visited!!! Good value? STAY AWAY! Responsive? Yeah....the next day!! Reliable? STAY AWAY x100!!! PS: during the whole situation, of course I was calling there to ask about the process of the service. I had one of the call operators that she hang up the phone on me cause I asked her her name. Veronica's excuse was that they're short in staff, which I understand, but I don't understand the need of a rude employee that doesn't do the basic job, than having one less employee! read more

Audi Fort Worth - Audi's prices - Car Dealers Near Me - Benbrook, Texas

Update: Manager took several weeks of inconsistent follow-up to let me know they would cover half of the cost of repairs. Manager, Alex, said he presented the claim as a "safety issue" and Audi isn't willing to cover the full cost. The seats need airbags replaced and new trim pieces installed. Quoted my cost of $900, even though they previously stated the repairs would cost around $1,400. Apparently, if they are paying "half", the cost goes up $500. When asked why the price is more now than initially estimated, I didn't get a straight answer. I have since received two quotes for repairs in the $350-$500 range for OEM replacement. I can't stress enough to purchase from dealerships that will do the right thing and appreciate your business. This dealer simply just doesn't care about keeping your business. read more

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This review is exactly 1 month after the time we visited as I like to be sure I feel the same way after they have earned my business. We had been shopping around for a couple of months for a 2nd vehicle. We visited Nissan, Honda, Mercedes, and ended up leaving all of them unimpressed as the process was exhausting. On a total whim, I contacted Bill at Audi of Fort Worth and be crushed it. Bill thoroughly helped us through the process and we left trading our first car for a Brand New Q7 AND A3. Seamless, easy, and he showed us what made the most sense for our situation. Incredible experience and these guys are determined to help. read more

Audi Fort Worth - Traded in our amazing Honda Pilot for an absolutely fantastic driving machine. - Car Dealers Near Me - Benbrook, Texas

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I purchased my Audi on March 11th of 2023, on September of the same year, I took my car to Audi dealership, I purchased the car from, to possibly trade it in on another car, the car had 1,500 miles on it. They sent a corrupt, thief, Ivan Martinez to review the car, and make me an offer, they offered me 14,000 dollars less than I owed on it, 35,000 dollars. I sold the same Audi today to another car dealership for $40,000 dollars, with 2,702.2 miles on it. I would drive hundreds of miles to a different dealership if I were you. I feel this is a very deceitful, uncouth, bunch of traveling carnies, beware, do not trust these people, do not buy from this dealership, you will regret it!!!!!!!!!! read more

Amazing customer service - incredible deals! My fiancé and I drove 4 hours to Fort Worth to work with the Sales Manager, Bill, and the salesman Anthony (lovingly known as A-Train). They went over the top with ensuring we had the best car buying experience possible; welcoming, attentive and thorough, we couldn't have asked for more. In fact, we were so impressed that we drove back again two days later and purchased a second Audi from them! Thank you to Bill, A-Train and the entire Fort Worth team for making our experience unforgettable! read more

Audi Fort Worth - Car Dealers Near Me - Benbrook, Texas

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This was my second time buying a car from Bill Whitlock the Sales Manager. Each experience has been great! They're very quick to answer all my questions and ensure you're making the best decision. read more

Audi Fort Worth - New car - Car Dealers Near Me - Benbrook, Texas

I would give them a minus 5 if I could. You have to keep all eyes and ears open during closing I am 85 and they worked me and my wife all day. Then, during closing they got us. I did not catch the fact that they worked me on sales tax with our trade in. They have a sales manager there that talks very fast and works the figures every day. And, he does not care about the customer. I believe there moto is get as much as you can out of the customer. No matter what it takes!! STAY AWAY!! read more

We worked with Angel and his team to purchase an SQ5 - we could not find the one we wanted in San Antonio and Audi Fort Worth had one we liked. We did not trade anything in, so I cannot comment on that aspect, but I do know that the next time we consider buying an Audi, we will absolutely call these guys! The entire process could not have been more seamless. They really know how to set expectations high and then deliver what they promised. I will admit, I do not enjoy the car buying experience. It is always too much money, takes too much time and there is always an upsell at the last minute to contend with. The price was fair, there was no wasted time and I surprisingly was not pressured to try to buy something I did not need from the F&I group. My plan was to fly into Love Field, take an Uber to the dealership and then drive 5 hours back to San Antonio. So, from the start, I had a long day planned. Angel welcomed me to the dealership and had the car completely ready to drive off. I was pleased that he respected my time by having it all done ahead of time. He coordinated with his team very well and they were all ready to go at each step. I appreciate the attention to detail and clean execution from the whole group. Nice way to do business! You have a very satisfied customer! read more

I've owned 2 Audi Q8s over the course of 4 years. I've tried multiple times to use the service department here as it should save time vs driving to the Grapevine dealership. I have had 1 successful visit in which I waited for my oil to be changed. (They will offer transportation up to 15 miles, but who wants to be without a car all day for minor service?). It is evident from the moment you call to schedule an appointment for minor/basic service that they do not value clients time nor have any modicum of courtesy or customer service mentality. Don't even waste your time trying to call and schedule. read more

Bought a vehicle from this dealership and they pushed a very expensive warranty plan onto me for thousands of dollars. When I bought the warranty that they made it sound like a needed, I took my newly purchased car to an auto shop for an inspection. The auto shop showed me multiple pictures of the things wrong with the vehicle, mainly being all of the brakes. The front and rear brake calipers had shavings all over them and I figured this dealership would fix their mistake of selling me a vehicle with NO BRAKES!!! But of course, the warranty plan covers every single component in the brake system besides the brake pads and rotors... Very bad dealership to deal with and their warranty is terrible. Do not recommend ever buying anything from this dealership. read more

Angel was my sales associate and he was very attentive knowledgeable on the car and very respectful. I like the way he treated the car like if it was his own. Help my wife an assist her with all her needs and definitely coming back to buy another vehicle probably will be Q8 read more

worst financing. Guy was extremely rude & unprofessional. I wish I remembered his name. He was working Saturday.

If there was a rating over 5 stars, this place would exceed all expectations. From my initial contact w/Angel Guerrero, the experience was amazing. I could not have asked for a far more professional, knowledgeable, customer friendly and transparent salesman. He listened to my needs and with his Finance team they were able to meet and exceed my expectations. Go see Angel and he will put you in what you want or need. You won't be disappointed by him or his team. read more

The purchasing experience is great. But beware as soon as you need basic service on your car, the customer experience leaves much to be desired. In an attempt to get a recall and glitchy Wi-Fi serviced on my 2021 q5, I haven't been able to get a call back to get an appointment scheduled. They openly and gladly advertise loaner cars as available on the website but when it comes down to actually needing one (because most people have jobs and can't wait at the dealership for 6 hours for a recall service), you can't get anything scheduled until at least a month out. The reason why that is, I've been told, is due to supply chain issues. As someone who works in supply chain management I can confidently report that as of right now in 2023 there's been ample time to course correct on this disruption and that it mostly affects new cars/imports. Yesterday I was trying to reschedule my service after the ice storm we recently had and the service manager Veronica advised me that she'd work to move some things around and call me back before the end of day. She never called me back. In my experience prior to this, Kirks was working with me to get a loaner car set up and I had to call him back 3x to which he said he'd follow up with me and never did. Finally in that instance, I escalated my concern to Veronica the service manager and she said he'd been out sick for 3 days which didn't at all align with the timeline in which I had spoken to him. If following up with people multiple times after they say they will call you back/follow up with you doesn't bother you, then maybe this is a good fit. From where I'm sitting this brand is in desperate need of stepping up their game in order to uphold the luxury experience they attempt to advertise. This place has made me feel like more of an inconvenience than anything and I really dread going here to get any service done. Furthermore having no regard or respect for my time is just downright insulting.. read more

I took my car in for service and they had immediate availability, which is pretty rare these days. They let me know what repairs were necessary and gave me an estimate. The repairs took longer than anticipated, but that was due in part to shipping of the ordered parts being delayed. The work was done well, but the communication was not quite what I was hoping for, hence 4 stars instead of 5. Overall, I would recommend. read more

Another frustrating service visit. Brought car in to check a squeal near right rear wheel, get an inspection and inside/outside full detail and fix the clock that has never kept correct time. Customers are to respond to a text from their advisor if they need anything; I texted to find out if I needed new rear brakes and again later in the day to see I was still picking up my car that afternoon and returning the loaner as discussed upon drop off that morning but no reply. Texted again in the am and throughout the next day with no replies. Finally had to call the service manager and ask if Tyler the advisor was working that day as he provided ZERO responses or updates. He was working but said he hadn't received any of my texts. Expressed no care or concern that this occurred. Why send a text asking me to communicate with you in this fashion if you can't or won't use that method? Detailed car came back with large water spots and blobs of sap or wax left on the windshield. Tyler tried to tell me it was like that before (if so wasn't the detail supposed to take care of it?) and I let him know car is garage kept and we have no trees on property. The inside of the back window was left greasy from the leather conditioner used on the seats but Tyler told me it was my car's window tinted peeling off and did nothing about it. I had to clean that and the visor mirrors, rearview mirror and the inside of the passenger side windshield myself upon returning home. The window tint is just fine of course. The clock hasn't kept time since we purchased the car. Our warranty is almost up so really pressing this being rectified even though I've asked for it to be fixed multiple times. Tyler just reset it and considered it fixed even though I indicated to him the minute you restart the car the time will revert to the incorrect time again. Did he bother to check that the time issue was fixed by looking after restarting the car? Well, OF COURSE HE DIDN'T. Still not fixed, so guess who will be spending her premium gas and wasting her time and mileage to take the car back in for service again next week? *sigh* The inspection was done, so there's that... Unfortunately this location is about 15 minutes from my home and the next closest is about 40 minutes away so I'm stuck putting up with this. Believe me, it's like this every time I come here. At least one thing not done at all and the others done half a**ed. If I had to describe Audi Fort Worth's service department in three words it would be irritating, frustrating and careless. Always makes me wonder if they are as lacking in the back when working on my car as they are in the office. Yikes!!! read more

What an AMAZING car buying experience I had at Audi Fort Worth. First of all, I had been wanting a luxury SUV for the longest time to be my future mom/family car. I shopped around for months looking at Lexus, BMW, Infinity, Audi, Cadillac, etc. What really narrowed my search was I was on a fixed price point and I didn't want to deal with Sonic Automotive because of repeated awful experiences with them. Too many times they messed with my wallet and went behind my back to do shady things so they could get their deal. Audi Fort Worth did not. They understood my situation and listening to my concerns. Alex, who is the GM, worked with me and my husband and truly went above and beyond. Not to mention, I drove all the way from Houston to Fort Worth just to pick up my car. They now have a customer for life and I will be buying all of my vehicles from them for now on. Thank you again Alex for getting me into the vehicle of my dreams!! read more

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Alex the GM at this location was very helpful in helping me decide on a car. He was very patient and let me custom order the vehicle with all the specs I wanted. Second car I have purchased from him. He kept me in touch during the whole process which was great. Ralph was also very helpful when the car was delivered to me and made sure I understood all the features of the new car. This is place to buy your Audi from! read more

I'm with you Dimitri At least you received service from the manager. I left after purchase because of the sub par service, and I decide who I spend my "little" money with. I went to another AudI dealership and the service has been great until I solicited their assistance with my issue of concern. Months and text later, I have been cancelled, ignored but, I will get to someone with authority, for the Brand. After writing my review, I received a similiar response, from the owner, said he wanted to make things right, and asked me to contact by email. it has been several weeks and no response, as of yet. I have patronized and spend money for a luxury brand, paying luxury fees to keep it all Audi, without luxury brand service, Doing right by your customers should never be too high of an expectation. read more

So happy with our experience here. Ivan and Marc were awesome. We were able to get the exact vehicle we were looking for and the process was effortless. We highly recommend. read more

Sold my vehicle back on Labor Day 2021. I asked about canceling my service contract at that time. I was told that I needed to contact audi financial. I contacted Audi financial the following day. I was told by them that it had to be canceled at the dealership. I have emailed and called the dealership multiple times never to get a return call. Currently I am on hold (3rd week trying to resolve this) for 20 mins. I have purchased 2 Audi's in the past with a good experience but this is ridiculous. read more

They inspected my car and missed a leaking water pump. After Audi service looked at it and gave it a clean bill of health, I found the leak and low coolant level just an hour later. The dealer doesn't do a good inspection, just checks off the sheet and moves on. If I was a person who didn't double check everything, I could have been left stranded on the highway with an over heated car plus the damage that could cause. You know the dealer would have claimed ignorance. read more

We have tried to contact you several times but your voicemail is full. Now we have had more issues with the vehicle so maybe my wife's messages she has left with your dealership will make its way to your desk! read more

I had a great experience buying my new Audi etron from Angel. Very professional and knowledgeable. Whole process from choosing a car to driving away was very easy and quick. Definitely will recommend these guys to anyone who wants to buy a new car. read more

Came in for an issue with my anti-theft. They ran a bunch of tests, had my car for well over a week to diagnose the issue. Once they figured out what was wrong, they tried to see if the extended warrant I have would cover it. They tried to go to bat for me, but then they just stopped returning my messages and calls. Even got the service manager involved, and now she won't even return my calls or messages. It takes just a few minutes to call and update a customer, but they just took my money and dropped me like a hot potato. read more

I ended up with an oil leak and needing to return to the dealer. They were able to prioritize and fix my car within 24 hours and kept clear communication on timelines. Thank you, Jose, for taking care of me! read more

I have only brought my car to the Fort Worth location. I scheduled an appointment for maintenance, but in my last maintenance, I had a couple services done from both the 35k and 45k. This would be in the system. I have written Tie Johnson 2 times (2 weeks ago), as well as the GM Pedro Palenzuela and no one will write me back. Before going in, I would like to know an estimate of the costs for my next service. I wrote the customer service department and a manager wrote that it would be $202, but I do not think that is accurate. I am surprised by their disregard of professional customer service and simply showing their lack of care in my concern. We are needing a larger family car later this year and this definitely turned me off from wanting to continue giving them my business. At first I thought it was the attitude of only the service advisor, but when the GM of the store also does not respond, then I realize that he has set the tone for a severe lack of customer service from employees. This is so disappointing because they are very close to my home. Now I will have to drive to Grapevine to experience better customer service. I really wanted to give them a chance and thought maybe they missed my email, but since o First wrote two weeks ago, I now realize it is on purpose that they will not respond to me. read more