Took my 10 month old Dodge Challenger R/T Plus in for its first service; we were met by a rep while…read moreI was waiting in a line for service outside. I was then met by the service rep with whom I made the appointment immediately. Abigail was friendly, professional and proficient. I received a text 45 minutes later from the mechanic with a picture of my engine bay, stating that they checked out my car and no recommendations were being made. Abigail let me know by text that my car was ready and asked me if I wanted a wash, I said yes! My car was ready, very clean and ready to go. She honored an oil change coupon on their website. I've owned 7 BMWs and can't think of service Thst was better than this. Some of the reviews may have been spotty, but my experience was great. I'll be back!

worst dealership experience I have ever had. I bought my jeep from them less than a year ago, and…read moresince then my car has failed to start on multiple occasions and makes a horrible banging noise. I originally called to schedule a service app and was told i could use a loaner vehicle while they diagnosed what was wrong with my car. Now my jeep wont start AGAIN and wont even jump, so I have to have it towed to the dealership. When I called back I was told to contact Chrysler for the tow and rental Instead. MIND YOU i purchased all the warranty my car is un 15,000 miles. The problem is that Chryslers rental reimbursement requires me to pay for the rental upfront and wait to be reimbursed. I do not have hundreds of dollars available to pay for five days of rental out of pocket, especially purchasing this piece of shit vehicle less than a year ago and repeatedly dealing with mechanical problems. I'm extremely disappointed with both the vehicle and the service I've received I should not be left without transportation because a vehicle I purchased less than a year ago repeatedly wont start. I would absolutely not recommend purchasing a jeep or relying on this dealership to make things right when something goes wrong. there only defense was they didn't make the vehicle.

2/3 rd of my experience here at McDavid was great! Picking…read moreout the car having the salesman, Carlos show me all the features and we did a test drive. Negotiation of the car was fair and just Lastly, I was told I needed to go to finance ( not sure why since I was paying cash for the vehicle), but figured I need to do something to get it tilted. Once in his office that's when things turned sour, the financial guy was pressuring me into buying extended warranty, almost made me feel like this vehicle was gonna break down as soon as I drove off the lot. He started out at $14k but before he finally realized I was not gonna buy it. He was already down to $9k. Finally, when he finally heard my no thanks, he no longer had anything to do with me, his friendliness was gone. I signed a few papers and afterwards he basically told me to see my way out way while he stayed sitting in his office.

Just wanted FTW Mc David to recognize Ashley Smith service advisor She's done great job with my…read morevehicle service. Get me updated with All info in the new program that the company and Service is using on the website. just wanted to know thank you again and your team job well done. you customer Chris gatica

My experience for buying my 2018 F150 was great. My salesman, Curtis, was great. The down side is…read morethat I bought a Ford F150. Since 30,000 miles my engine makes a very loud rattling sound every morning when I start it. Every morning it sounds like there isn't any oil in the engine. Grapevine Ford sold me an extended warranty. That is good news, since it looked like I would need it. I now have 62,000 miles and the start-up noise is twice as bad. The service department has a great team, but they are servicing Fords, so not good news. They can't repair the noise because the check engine light doesn't come on, so there are no emissions issues. Seriously, emissions light? What does that have to do with my engine sounding like it is falling apart every time I start it? I was told that the extended warranty company wouldn't cover it either, because the check engine light was not coming on. I finally went to a mechanic to ask what my engine issue was, and he said this a common problem with this Ford engine. The Cam Phasers are going out. Next, I had to find out what Cam Phasers even were! Again, I reached out to my service advisor at Grapevine Ford. What he told me really told me a lot about Ford Motor Company. He said that he and one of the dealer's mechanics had already had to replace the Cam Phasers on their vehicles. I asked him why he didn't tell me about this in the beginning? He then told me again that he couldn't fix the issue until the check engine light came on. I then went to my salesman, who instructed me to trade it in and let the next guy worry about it. Next, I called the extended warranty company, Mechanical Protection Plan, MPP, to try to get the issue covered under the warranty and was again told that if my check engine light doesn't come on, he doesn't have to do anything. There are no emissions problems. Simply amazing! Next, I tried to contact Ford directly. I left a voice message and after 2 days had not heard back from anyone. So then I decided that posting on 'X' might make a difference. I immediately received 2 responses. One, from a customer that had the same issue and he told me I was wasting my time trying to talk to Ford. He said they would talk to me and pass the information on. The other message was from Ford with a phone number to call. Had a great conversation with a nice lady, that basically said, "I understand your frustration, but there isn't anything I can do, I am just a social media person, but will pass the message on." Next, I was at the Texas State Fair. I spoke to the representatives there and a couple of the more seasoned people were aware of the engine problems. I was told they would look into it and get back to me. I really didn't expect anything, and didn't get disappointed. I wasn't at the fair for this reason, but it was interesting that they knew about the issue in this engine. With the pricing of the new F150's, trading is not an issue. Plus, I wouldn't pass this issue on to anyone else. Not sure what to do at this point.

CRITICAL WARNING: Late-Night Exhaustion Tactics, Document Discrepancies & Hostile Management…read more My household--consisting of a small business owner and a practicing physician--is posting this formal warning regarding the predatory closing protocols and severe administrative misconduct under Senior Partner Chaz Gilmore at Grapevine Ford Lincoln. On December 13th, we executed a vehicle purchase under conditions of extreme late-night fatigue at 11:00 PM. The finance department explicitly leveraged our physical exhaustion to execute a bait-and-switch on an advertised corporate promotion, unilaterally compressing a promised 90-day initial payment holiday down to a 45-day billing cycle within the rapid digital signature stack without transparency. To compound this, the dealership generated defective closing paperwork by printing a completely non-existent, compiled hybrid address line that merged a legacy historical street address from an entirely different town with our current city parameters--completely ignoring our valid Texas Driver's Licenses handed to them at the desk. This clerical failure caused immediate processing errors with the Texas Department of Motor Vehicles (TxDMV), keeping our official validation stickers in legal limbo and forcing my wife to physically return to the showroom months later to hunt down the missing state tags they failed to deliver. When confronted directly with these documented contractual and administrative blunders, Senior Partner Chaz Gilmore completely abandoned professional decorum, launching into an unhinged, emotional, verbal tirade on the phone. If these severe administrative discrepancies were a minor issue or a laughing matter, an executive with his stated decades of administration would have easily dismissed them. Instead, he completely blew up and acted outside of professional character because he knows his staff dropped the ball on legally binding documents, exposing a systematic failure in his administration. State regulatory oversight agencies most definitely need to look into the evening closing structures and contract data workflows utilized by this dealership group expeditiously. Look at every single line of your contract before signing at this location.

This was the best experience I have ever had buying a new vehicle. Our salesman,Matt,was awesome…read more He went above and beyond to get us a good deal. He even drove the truck to our house that evening. He did this on his own time. He did a couple of other things fir us that I won't list here. He's a really good guy. The overall experience was great. If I find myself in need of another vehicle I will definitely go back.

horrible to nonexistent customer service. Right off the bat you are treated like you are a problem…read moreand they are not there to assist you in any way . the parts department told me to give them the part numbers and description or they would not even look up the part. I asked if they could help identify a PIECE OF EXTERIOR TRIM ! his reply was go to a paint and body shop and get an estimate then bring it back to me and Ill see if we have it. Geeeeeezzzzz Louezzzzz!

Damien was my advisor. He was great! Communications were excellent. Serviced the KDSS on my…read moreLandCruiser, and for a reasonable price.

If you lease from here they will bother you all the time about trading it in. Not the best car…read moredealership to go to. You can tell some of the staff is there to support you and take care of the guest needs, others are there just to push you and get a higher commission. Getting maintenance done to your car bought through them is always a 5 star experience, but this deal ship clearly has a lot to work on to improve the guest experience.

The air conditioning on my Ford stopped working. When I brought it in for repair,…read more my technician, Wally, did a preliminary inspection and then told me that the team would need to run diagnostic tests to determine the cause of the problem. He kept me informed every step of the way, including pictures and videos. My car was ready when he said it would be and at the price I was quoted. I would definitely use their services again.

Gage was very helpful today! Great customer service !! He was very informative every step of the wayread more

First off I would like to thank John Smidt, the service manager, and secondly Amanda Mister, and…read morefinally Tommy in service. They absolutely went the extra mile for me today and I am extremely grateful for their efforts!! I used to go to another GM dealership in McKinney for service but not anymore! The never call or text you back. Always have to drop off the vehicle and may be days before you get it back. Not with McKinney GMC! Needed my Onstar app to be re-uploaded and McKinney GMC did it the same day whereas the other dealership told me it would be a week before they could get to it. Now that is service with a smile on my face!! Thanks McKinney GMC

I bought a used 2025 Corvette Z06 on March 7, 2026. The sale price was decent at $101,888.00. I…read moretraveled 4.5 hours from Tulsa to buy the car and had been pre-approved for financing. I wired the dealer $10k days before. I told my sales guy I needed to be home by 4:30 because I am in a band and was playing that evening. 1- I was stuck arguing about extended warranties and maintenance plans that I would never use and the car was under full factory bumper to bumper warranty. I usually only keep my cars for a year or maybe 2 tops. Over an hour debating with Gibert Martinez, the finance guy would not do a bare bones contract. I did plan on refinancing when I got home to get a 3.49% APR at my credit union. So, finally at around 12:30 said fine, I'll just cancel the warranty and maintenance when I get home. I HAD TO GO to be home in time. (I had to speed the whole way home and was still 1 hour late because we ran into 2 plus hours of bad weather.) 2- When I received my contract there was an additional paint and interior warranty for $1349.00 which btw was never applied. Sunday, I rinsed the car off and the water did not bead up at all. NO paint protection wax or silicone or ceramic coating was applied to my car. I took the car that week to a reputable detail shop and they did checks on the car. It showed no wax or any paint protection on the car was ever applied. ZAKTEK is a interior and exterior protection "warranty" that in non- refundable and also never applied. 3- The contract numbers do NOT add up. OKlahoma sales tax $4647.78, Ext. Warranty $2150.41 (although contract states $2205) Maintenance agreement $960.00, Doc fee $225, Government license fee $800 (?), Etag $10, dealer inventory tax $155.41, price of car (listed at $101,888) add all up equals $110,836.60, plus $10,000 down should be $100,836.60 financed. But the contract says $103,535.17 financed. That's a $2698.57 discrepancy. Remember point 2? the $1349 for the non applied ZAKTEK? guess what $1349 x 2 comes to? $2698. Not only did they charge me for the paint protection that was never applied but they charged me twice. but the $1349 was not listed on the financed break down but I do have the contract in my paper work.... This is a deceptive, crooked company. DO NOT BUY FROM THEM!! you have been warned. LOOK AT THEIR YELP RATING 2.2