Ed and team are great and customer oriented. I was able to come back after doing a test during a…read morequick break. Negotiating was free of stress and multiple options available. Will definitely come back.

I made an appointment for them to service my vehicle and then they told me that I needed to leave…read moreit with them for 7 days before they can look at it? Excuse me? Why does it need to sit on your lot for 7 days? That's the most stupid crap I have ever heard of

2/3 rd of my experience here at McDavid was great! Picking…read moreout the car having the salesman, Carlos show me all the features and we did a test drive. Negotiation of the car was fair and just Lastly, I was told I needed to go to finance ( not sure why since I was paying cash for the vehicle), but figured I need to do something to get it tilted. Once in his office that's when things turned sour, the financial guy was pressuring me into buying extended warranty, almost made me feel like this vehicle was gonna break down as soon as I drove off the lot. He started out at $14k but before he finally realized I was not gonna buy it. He was already down to $9k. Finally, when he finally heard my no thanks, he no longer had anything to do with me, his friendliness was gone. I signed a few papers and afterwards he basically told me to see my way out way while he stayed sitting in his office.

Purchased my first Shelby here and would never buy another car here again. They treated me like…read moreJulia Robert's in Pretty Woman when she wanted to buy a new outfit. Pretentious is an understatement. The sales manager needs to learn how to treat people. I attempted to buy my second Shelby here and they told me they would do me a favor and only charge me $15k over sticker. I went to another Ford dealership and paid under sticker price.

My experience for buying my 2018 F150 was great. My salesman, Curtis, was great. The down side is…read morethat I bought a Ford F150. Since 30,000 miles my engine makes a very loud rattling sound every morning when I start it. Every morning it sounds like there isn't any oil in the engine. Grapevine Ford sold me an extended warranty. That is good news, since it looked like I would need it. I now have 62,000 miles and the start-up noise is twice as bad. The service department has a great team, but they are servicing Fords, so not good news. They can't repair the noise because the check engine light doesn't come on, so there are no emissions issues. Seriously, emissions light? What does that have to do with my engine sounding like it is falling apart every time I start it? I was told that the extended warranty company wouldn't cover it either, because the check engine light was not coming on. I finally went to a mechanic to ask what my engine issue was, and he said this a common problem with this Ford engine. The Cam Phasers are going out. Next, I had to find out what Cam Phasers even were! Again, I reached out to my service advisor at Grapevine Ford. What he told me really told me a lot about Ford Motor Company. He said that he and one of the dealer's mechanics had already had to replace the Cam Phasers on their vehicles. I asked him why he didn't tell me about this in the beginning? He then told me again that he couldn't fix the issue until the check engine light came on. I then went to my salesman, who instructed me to trade it in and let the next guy worry about it. Next, I called the extended warranty company, Mechanical Protection Plan, MPP, to try to get the issue covered under the warranty and was again told that if my check engine light doesn't come on, he doesn't have to do anything. There are no emissions problems. Simply amazing! Next, I tried to contact Ford directly. I left a voice message and after 2 days had not heard back from anyone. So then I decided that posting on 'X' might make a difference. I immediately received 2 responses. One, from a customer that had the same issue and he told me I was wasting my time trying to talk to Ford. He said they would talk to me and pass the information on. The other message was from Ford with a phone number to call. Had a great conversation with a nice lady, that basically said, "I understand your frustration, but there isn't anything I can do, I am just a social media person, but will pass the message on." Next, I was at the Texas State Fair. I spoke to the representatives there and a couple of the more seasoned people were aware of the engine problems. I was told they would look into it and get back to me. I really didn't expect anything, and didn't get disappointed. I wasn't at the fair for this reason, but it was interesting that they knew about the issue in this engine. With the pricing of the new F150's, trading is not an issue. Plus, I wouldn't pass this issue on to anyone else. Not sure what to do at this point.

CRITICAL WARNING: Late-Night Exhaustion Tactics, Document Discrepancies & Hostile Management…read more My household--consisting of a small business owner and a practicing physician--is posting this formal warning regarding the predatory closing protocols and severe administrative misconduct under Senior Partner Chaz Gilmore at Grapevine Ford Lincoln. On December 13th, we executed a vehicle purchase under conditions of extreme late-night fatigue at 11:00 PM. The finance department explicitly leveraged our physical exhaustion to execute a bait-and-switch on an advertised corporate promotion, unilaterally compressing a promised 90-day initial payment holiday down to a 45-day billing cycle within the rapid digital signature stack without transparency. To compound this, the dealership generated defective closing paperwork by printing a completely non-existent, compiled hybrid address line that merged a legacy historical street address from an entirely different town with our current city parameters--completely ignoring our valid Texas Driver's Licenses handed to them at the desk. This clerical failure caused immediate processing errors with the Texas Department of Motor Vehicles (TxDMV), keeping our official validation stickers in legal limbo and forcing my wife to physically return to the showroom months later to hunt down the missing state tags they failed to deliver. When confronted directly with these documented contractual and administrative blunders, Senior Partner Chaz Gilmore completely abandoned professional decorum, launching into an unhinged, emotional, verbal tirade on the phone. If these severe administrative discrepancies were a minor issue or a laughing matter, an executive with his stated decades of administration would have easily dismissed them. Instead, he completely blew up and acted outside of professional character because he knows his staff dropped the ball on legally binding documents, exposing a systematic failure in his administration. State regulatory oversight agencies most definitely need to look into the evening closing structures and contract data workflows utilized by this dealership group expeditiously. Look at every single line of your contract before signing at this location.

This was my first time buying a car on my own and building my credit, and Claudia from Five Star…read moreFord in Carrollton made the whole experience so easy! She answered all my questions, never made me feel pressured, and took great care of me from start to finish. Even the finance part was way easier than I expected. I couldn't have asked for a better first car-buying experience. If you're looking for a vehicle, definitely ask for Claudia!

This was the best experience I have ever had buying a new vehicle. Our salesman,Matt,was awesome…read more He went above and beyond to get us a good deal. He even drove the truck to our house that evening. He did this on his own time. He did a couple of other things fir us that I won't list here. He's a really good guy. The overall experience was great. If I find myself in need of another vehicle I will definitely go back.

Damien was my advisor. He was great! Communications were excellent. Serviced the KDSS on my…read moreLandCruiser, and for a reasonable price.

If you lease from here they will bother you all the time about trading it in. Not the best car…read moredealership to go to. You can tell some of the staff is there to support you and take care of the guest needs, others are there just to push you and get a higher commission. Getting maintenance done to your car bought through them is always a 5 star experience, but this deal ship clearly has a lot to work on to improve the guest experience.

we had a very pleasant experience with getting the recalls fone on our Explore. Waldo was our…read moreservice advisor and he was very kind a professional, he kept us well informed at very step .

The service was and the attention to detail by the technicians outstanding appreciate the support…read moreand will be having any additional service needs completed by AutoNation.

First off I would like to thank John Smidt, the service manager, and secondly Amanda Mister, and…read morefinally Tommy in service. They absolutely went the extra mile for me today and I am extremely grateful for their efforts!! I used to go to another GM dealership in McKinney for service but not anymore! The never call or text you back. Always have to drop off the vehicle and may be days before you get it back. Not with McKinney GMC! Needed my Onstar app to be re-uploaded and McKinney GMC did it the same day whereas the other dealership told me it would be a week before they could get to it. Now that is service with a smile on my face!! Thanks McKinney GMC

I bought a used 2025 Corvette Z06 on March 7, 2026. The sale price was decent at $101,888.00. I…read moretraveled 4.5 hours from Tulsa to buy the car and had been pre-approved for financing. I wired the dealer $10k days before. I told my sales guy I needed to be home by 4:30 because I am in a band and was playing that evening. 1- I was stuck arguing about extended warranties and maintenance plans that I would never use and the car was under full factory bumper to bumper warranty. I usually only keep my cars for a year or maybe 2 tops. Over an hour debating with Gibert Martinez, the finance guy would not do a bare bones contract. I did plan on refinancing when I got home to get a 3.49% APR at my credit union. So, finally at around 12:30 said fine, I'll just cancel the warranty and maintenance when I get home. I HAD TO GO to be home in time. (I had to speed the whole way home and was still 1 hour late because we ran into 2 plus hours of bad weather.) 2- When I received my contract there was an additional paint and interior warranty for $1349.00 which btw was never applied. Sunday, I rinsed the car off and the water did not bead up at all. NO paint protection wax or silicone or ceramic coating was applied to my car. I took the car that week to a reputable detail shop and they did checks on the car. It showed no wax or any paint protection on the car was ever applied. ZAKTEK is a interior and exterior protection "warranty" that in non- refundable and also never applied. 3- The contract numbers do NOT add up. OKlahoma sales tax $4647.78, Ext. Warranty $2150.41 (although contract states $2205) Maintenance agreement $960.00, Doc fee $225, Government license fee $800 (?), Etag $10, dealer inventory tax $155.41, price of car (listed at $101,888) add all up equals $110,836.60, plus $10,000 down should be $100,836.60 financed. But the contract says $103,535.17 financed. That's a $2698.57 discrepancy. Remember point 2? the $1349 for the non applied ZAKTEK? guess what $1349 x 2 comes to? $2698. Not only did they charge me for the paint protection that was never applied but they charged me twice. but the $1349 was not listed on the financed break down but I do have the contract in my paper work.... This is a deceptive, crooked company. DO NOT BUY FROM THEM!! you have been warned. LOOK AT THEIR YELP RATING 2.2