Ed and team are great and customer oriented. I was able to come back after doing a test during a…read morequick break. Negotiating was free of stress and multiple options available. Will definitely come back.

Came in for parts and guy was pretty rude... no worries I'll go to another dealership! Fastest way…read moreto lose a customer for life.

I had a great experience visiting David McDavid Ford. I was browsing on CarGurus when I found the…read morecar I wanted. I sent in a request and they immediately reached out inquiring about my submission. Karl Brown reached out via text & email to confirm and quickly sent over the documents where I filled out online. He was very responsive + professional and answered all my questions. I arrived at the dealership, test drove the car and I was out of there within an hour. I highly recommend asking for him if visiting!

This dealership is a joke. I was totally screwed over on sales when I bought my brand new truck…read more Sold to me for way more than what it was worth with a faulty after market tire. I let it go and dealt with it on my own. Service department has been awful! I have left both my Fords in service to have oil changed for them not to be changed and paid for. I then had almost 8% oil life left after a month of my visit and had to take it to another mechanic to find out it had never been changed at all and black. I have also been sold two different batteries from the parts department for a 1.5 year old truck that I have had to replace. I would avoid this dealership at all cost!

My experience for buying my 2018 F150 was great. My salesman, Curtis, was great. The down side is…read morethat I bought a Ford F150. Since 30,000 miles my engine makes a very loud rattling sound every morning when I start it. Every morning it sounds like there isn't any oil in the engine. Grapevine Ford sold me an extended warranty. That is good news, since it looked like I would need it. I now have 62,000 miles and the start-up noise is twice as bad. The service department has a great team, but they are servicing Fords, so not good news. They can't repair the noise because the check engine light doesn't come on, so there are no emissions issues. Seriously, emissions light? What does that have to do with my engine sounding like it is falling apart every time I start it? I was told that the extended warranty company wouldn't cover it either, because the check engine light was not coming on. I finally went to a mechanic to ask what my engine issue was, and he said this a common problem with this Ford engine. The Cam Phasers are going out. Next, I had to find out what Cam Phasers even were! Again, I reached out to my service advisor at Grapevine Ford. What he told me really told me a lot about Ford Motor Company. He said that he and one of the dealer's mechanics had already had to replace the Cam Phasers on their vehicles. I asked him why he didn't tell me about this in the beginning? He then told me again that he couldn't fix the issue until the check engine light came on. I then went to my salesman, who instructed me to trade it in and let the next guy worry about it. Next, I called the extended warranty company, Mechanical Protection Plan, MPP, to try to get the issue covered under the warranty and was again told that if my check engine light doesn't come on, he doesn't have to do anything. There are no emissions problems. Simply amazing! Next, I tried to contact Ford directly. I left a voice message and after 2 days had not heard back from anyone. So then I decided that posting on 'X' might make a difference. I immediately received 2 responses. One, from a customer that had the same issue and he told me I was wasting my time trying to talk to Ford. He said they would talk to me and pass the information on. The other message was from Ford with a phone number to call. Had a great conversation with a nice lady, that basically said, "I understand your frustration, but there isn't anything I can do, I am just a social media person, but will pass the message on." Next, I was at the Texas State Fair. I spoke to the representatives there and a couple of the more seasoned people were aware of the engine problems. I was told they would look into it and get back to me. I really didn't expect anything, and didn't get disappointed. I wasn't at the fair for this reason, but it was interesting that they knew about the issue in this engine. With the pricing of the new F150's, trading is not an issue. Plus, I wouldn't pass this issue on to anyone else. Not sure what to do at this point.

CRITICAL WARNING: Late-Night Exhaustion Tactics, Document Discrepancies & Hostile Management…read more My household--consisting of a small business owner and a practicing physician--is posting this formal warning regarding the predatory closing protocols and severe administrative misconduct under Senior Partner Chaz Gilmore at Grapevine Ford Lincoln. On December 13th, we executed a vehicle purchase under conditions of extreme late-night fatigue at 11:00 PM. The finance department explicitly leveraged our physical exhaustion to execute a bait-and-switch on an advertised corporate promotion, unilaterally compressing a promised 90-day initial payment holiday down to a 45-day billing cycle within the rapid digital signature stack without transparency. To compound this, the dealership generated defective closing paperwork by printing a completely non-existent, compiled hybrid address line that merged a legacy historical street address from an entirely different town with our current city parameters--completely ignoring our valid Texas Driver's Licenses handed to them at the desk. This clerical failure caused immediate processing errors with the Texas Department of Motor Vehicles (TxDMV), keeping our official validation stickers in legal limbo and forcing my wife to physically return to the showroom months later to hunt down the missing state tags they failed to deliver. When confronted directly with these documented contractual and administrative blunders, Senior Partner Chaz Gilmore completely abandoned professional decorum, launching into an unhinged, emotional, verbal tirade on the phone. If these severe administrative discrepancies were a minor issue or a laughing matter, an executive with his stated decades of administration would have easily dismissed them. Instead, he completely blew up and acted outside of professional character because he knows his staff dropped the ball on legally binding documents, exposing a systematic failure in his administration. State regulatory oversight agencies most definitely need to look into the evening closing structures and contract data workflows utilized by this dealership group expeditiously. Look at every single line of your contract before signing at this location.

The reason we drove 68 miles one way to do business was 100% due to the Car Pro Show recommendation…read moreof Five Star Ford Carrollton. The buying experience started with Rocky Wall a little over a year ago. After I described exactly what I wanted, Mr. Wall did his due diligence and found 'our' truck on a freight car in Mesquite. Great buying experience. Fast forward to Jan, 2026, our truck developed a problem and would not leave our garage under its own power. I called the dealer and talked with Mr. Trey Russell, Mr. Garrett Tidman, and Mr. Will Miller. They, each one, reassured me that I would be taken care of! What an understatement! That team sent a wrecker, picked up my truck, fixed it, and returned my truck to me! I have never encountered customer service like Five Star Carrollton provided. First rate employees taking care of the customers! They earned my business! I will stay loyal to Five Star as they stayed loyal to me. Doug Plume

This has been the worst new vehicle purchase I have experienced, with 5 recalls in the first 10K…read moremiles. I was left stranded in Frisco after they said the recall wasnt that important, and shouldn't effect me. To make things worse, the service department argued with me every time about getting the loaner vehicle that was part of my warranty agreement. The vehicle had low washer fluid and even breakfast trash after being at their service department for a few days. Guess breakfast was on me.​

Outstanding Experience - Truly Felt Like Family…read more We came into Lone Star Toyota of Lewisville today to surprise my wife, Grace, with a new car for her birthday--and the experience exceeded every expectation. We picked out a 2025 Toyota Grand Highlander Platinum in Storm Gray, and from the moment we arrived, our salesperson Gabriela Garcia set the tone. She was warm, professional, and genuinely welcoming--the perfect balance you hope for in a sales consultant. She took the time to really qualify us, understand our family's needs, and make sure we were choosing the right vehicle, not just a vehicle. The exact Grand Highlander with the trim package we wanted wasn't on the lot, but that didn't slow things down at all. Gabriela immediately worked to locate the exact vehicle we wanted at another location and personally coordinated getting it brought in so we could take care of everything today. That kind of effort speaks volumes. While waiting, we met Dave, the sales manager, who made the entire process feel easy and stress-free. No pressure, no games--just clear communication and genuine hospitality. Then came financing with Jonathan Ortiz, and I can honestly say this was the smoothest financing experience I've had in 25 years of buying cars. Jonathan walked us through everything clearly, efficiently, and with zero stress. What really surprised me was that while wrapping up the Grand Highlander purchase, I spotted a 2025 Toyota 4Runner Trailhunter that absolutely spoke to me. On a bit of a whim, I asked Jonathan if it would be possible to trade in my Civic and purchase the 4Runner as well--and before we knew it, we were driving home with two new vehicles. At no point did anyone feel pushy. We felt taken care of, respected, and honestly treated like family throughout the entire experience. I couldn't recommend Lone Star Toyota of Lewisville more highly. If you're local and looking for a dealership that values people over pressure, this is the place to go.

This is why I detest going to Lone Star Toyota in Lewisville for service…read more I had a recall on my 2012 Tacoma -- all they needed to do was place a sticker on the center post with the correct tire pressure. I made an appointment, arrived a little early, and they took my truck in right away. I planned to wait. How long could something that simple take? An hour and a half later, I went to check on it. It was finished, but no one had bothered to notify me. When I asked why it had taken so long to apply one small sticker, I was told, "We had to do an inspection." I took my keys and left -- never to return.

I had to come in for a recall notice today. I was grateful for an appointment and a quiet place to…read morework while I waited. Jamie was able to communicate clearly with me and made me feel comfortable.

Service was completed on time and was right the first time. Service advisor was polite and…read moreefficient

Farrell Marcel was a great salesman. He was kind and respectful. Even checked on me later that…read moreafternoon to ensure I made it home safely (long drive.) I would use him again and reccomend him to friends and family.

Nobody is budging on vehicle prices these days especially if they're a highly desirable model…read more While most lots inventory has improved,these guys need more used vehicles. Great truck but outrageous price....I passed