After brutally bad customer service at the grapevine location I was skeptical about another…read moreMercedes dealership experience. However, I found a gorgeous car and got a great deal. Thank you Beaux Benson and the team at park place Fort Worth!! Beaux was so laid back, I never felt pressured and he just wanted me to have fun driving it while showing me the cool features of car. Definitely LGBTQ friendly vs the other dealership. I'm glad to be back in the Benz family. PS if you're looking for a car come straight here and ask for Beaux. Please don't click any "special price of the day" links or submit your info on their website because their online rep will claim part of the sale.

I can't say anything about the new car purchase experience here, but the pre-owned staff are…read moreabsolutely on point. I worked primarily with Joe Sandoval and the sales director Corey, and couldn't have been more pleased with my dealership experience. I found the car I was interested in online, asked for some additional pictures, and within minutes, was on the phone with Joe as he asked which pictures I wanted. Pricing on the vehicle was reasonable; I wasn't "backroomed" into a finance office; no one tried to give me a hard sell on any add-ons; and no one tried to sneak any junk fees onto my invoice. Joe and Corey were professional from our first interaction through our last. Joe even picked me up from the airport early in the morning on a weekend so I could pick the vehicle up to drive home. If every car dealership were like this one, maybe people might actually look forward to going into the dealership rather than dreading it!

FAMILY TOYOTA of BURLESON My Lexus was recently totaled…read moreafter I incurred two "no fault" accidents within 3 weeks of one another both caused by non-insured drivers. According to one of my adjusters (as I was dealing with two separate claims), that sort of thing doesn't usually happen! I wasn't planning on buying a new car for a few years as I'd had such good experiences with my last two Lexus vehicles. But it all changed when that last accident totaled three cars due to someone driving under the influence. And so began my search for the perfect new (or potentially used) car. I went to so many dealerships and test drove everything I thought I might like. Volvos, Lexus, Subaru, Mazda, Mercedes, BMW and Toyota to name a few. I called dealerships. I searched online. I had so many tabs open on my phone & photos saved that it was beginning to overwhelm me. I was disappointed and lied to by more than one salesman to be sure until I visited FAMILY TOYOTA in Burleson. My salesman was Dominic Gomez and how he changed my perspective of a car salesman! He was honest & upfront with me and genuinely cared about my needs, budget and concerns. He heard me out and was patient to the point of even setting up my phone with the Toyota App. When I was ready to buy my new Toyota BZ, he didn't flinch when I said I needed to drive the Toyota Crown "just to be sure" since I love a luxury car. In the end, I went with the new 2026 BZ Limited BEV (battery electric vehicle) as I just love the smooth ride, platform and trim (not to mention the huge savings by not buying gasoline)! The store's General Manager is Dustin and he was most accommodating & helpful, too. I was so impressed with the no pressure sales and how clean & organized this dealership is as well. I really can't say enough having been through so much these last two months as I did extensive research & was really losing hope until I walked into FAMILY. I had other car salesmen from premier dealerships literally lie to my face about prices but this didn't happen here. I have converted to Toyota as I was treated with total respect and left feeling confident in my purchase. Ask for Dom and tell him his new favorite customer sent you. You won't be disappointed that's for sure.

This is the second time I've taken my car in for service and they forgot it. This time around it's…read morebeen over 5 hours for an oil change. I spoke with three people who couldn't find it, the fourth finally did and said they need 30 more minutes. So it was never started I'm guessing? None of the reps are on the same page, first I was told I couldn't make an appointment then another person booked one for us stating "30 minutes." What on earth is going on with your management? Apparently there is a recall that I was never notified of. Although they can't tell me what the recall was. Update: After speaking with Braxton I will give them one more try.

Bought a new/used Chevrolet Silverado from Lone Star for cash, have waited for two months and still…read morehave not received the title and now have filed a complaint with the authorities, every week for the last month I have been told it is coming and still nothing, do not buy from this dealer unless you want a big headache!!! a very unhappy customer

This dealership is extremely predatory. I'm going to be honest and bite the bullet as far as me not…read morethinking clearly due be being excited and walking off of a car dealership without any paperwork other than a buyers receipt. That being said this was my first auto loan and I walked in there with all honesty, as far as how much I had down. They offered me a 2020 Volkswagen Tiguan and I had expressed my situation to a young lady, Alyssa and the older Middle Eastern man Tariq Elfauri. I drove off the lot in that vehicle on August 28th, and on October 20 2025 it was repossessed from my job. I was told at the dealership that they were going to give me a month to make my car payment. They claimed and never got it, the date was repossessed I made an additional payment of 480 and they still refused to reinstate my loan. Tariq also HIT MY CREDIT REPORT WITH THE REPOSSESSED and I've heard from "Deontye" that he basically blacklisted me from getting another car with anyone else. The day that I was able to go to the dealership and get my things out of the car a man introduced himself as Deontye and claimed he was helping me get my car back.. it's now December 15 and that has not been the case. I'm obviously going to get a lawyer involved. Watch out. This entire thing was a whole scam. Im sure they are all in on it. I'm very embarrassed and upset but I wanted to share so no one else falls for this crap. I heard from Deontye there's 20 REPOSSESSION cars right now and some other lady came up there crying about her car being repo'ed. If you're already in a hard spot.. don't trust them. And I'm going to say it because it was told to ME that they prey on POC. Do not fucking get a car through them!!!

Jim is a great guy to do business with! Very friendly and helpful never up tight or rushed. A…read moretrue car guy!

I bought a preowned vehicle from AAB of Keller a few years ago. The guy was very helpful and made…read morethe process of buying very easy. The listing and description of the vehicle was super detailed and picturesque were listed as well.

Big thank you to Kacey at Honda of Fort Worth for making the purchase of my new truck so fast and…read moreeasy! I really appreciate all the help with getting my first vehicle.

Kacey was doing her good job. She is very patient to give me some options of choosing the right car.read more

Rafael was very friendly and professional. My husband knew what he wanted and Rafael took us right…read moreto that model. After a test drive he invited us into his office to discuss a purchase. He did not make my husband feel pressured. Just like that he had a sale and were ecstatic with our new Lexus SUV. Kudos to a very sincere and knowledgeable saleAmanda like Rafael! Best we have ever had. He is the epitome of the Sewell standards! Marcia and Woody Mathews

Hands down the best service I have received from a dealership. I recently bought my brother's Lexus…read morefrom him and now that I have a Lexus and been getting it serviced through Sewell I'm already looking for my next Lexus purchase through them. Amazing customer service and the communication is great while you're getting the service done. 5 starts to all those that helped me in my last experience (Danny and Payton)

A fantastic, family run establishment. Friendly staff and wonderful cars. Never seen an issue with…read morethe vehicles sold here. Stop by K1 Auto before looking anywhere else to save time...cause you're gonna leave with a car! 10/10 great business

I totally agree with Kathryn B. and wish I had taken heed to her advice. I purchased a 2016 Chevy…read moreCruze from this man in July for my teenage daughter and originally wrote a review about having to spend almost $4000 for a car in addition to $7000 I paid for the car. Only to be fed BS about me taking the car to Firestone and how they are only trying to gouge me out of money and to bring it back to him and he would take care of the issues. My wife wanted to give him the benefit and took the car back to him and spent 3 hours at his dealership while he "fixed" the issues. He begged me to remove the negative review because it was hurting his business, so I reluctantly did since the engine codes were no longer coming on for a few weeks. I took the car to the Chevy dealership down from his lot for an oil change and decided to have them do a full diagnostic only to find that EVERYTHING Firestone said the vehicle needed (except tires) is wrong with this vehicle and that K1's idea of "fixing" the issues was that of a shade tree mechanic with little to no actual certifications. So instead of being out of almost $11,000 total for a "cash car" I am only out of about $9,800. I would definitely look elsewhere or at least ask to have a full diagnostic done before doing business with K1. Taking advantage of honest people not wanting to or not having the ability to spend a lot of money is what I find is this guy's specialty. If I wanted to spend almost $10,000 on a vehicle, I could have gone to real car lot and had it financed.

I bought a car here a couple months ago for around 8k, plus the salesman, a gray haired man in…read moreshorts advised me that due to the mileage on the 2008 Toyota, to also buy this extended warranty he highly "recommended", which would give me another 50,000 mile coverage for the whole drive train. When I say recommended, I mean pushed on us. My son had the car for about 50 days when he was driving home on the freeway at night. The car completely lost power. As in, it just quit. On the freeway. In the fast lane. He had to fight it to get it out of the lane of traffic into the emergency lane and not wreck. We had it towed to our family mechanic (Caliber Auto Care) who had never dealt with the warranty company before. This is how it started, our mechanic put a camera into the engine and discovered a HOLE in the engine, which was absolutely dry of any oil. As in dry for so long there is no way it wasn't like that when we bought it, and this is what our mechanic said. No way it was my son's fault. This 2008 Toyota had had an ENGINE recall that was never fixed. Hertel sold us a car with an ENGINE RECALL and didn't say a word about it so that WE could address it. That year's model Toyota had a manufacturer defect that caused the rubber seals to allow all the oil to leak out and cause... A rod to break off and puncture the engine. It threw a rod. Now this warranty company immediately requested we pay for the mechanic to drop the oil pan ($600). So we did. They finally sent an adjuster, who asked us to authorize and pay for the bottom oil pan to be dropped. Our mechanic explained that we didn't need to do that for him to see the hole, with the camera. The mechanic said he would never need to drop the bottom oil pan and that it was apparently the warrant company's way of chipping away at the cost and push it off onto us. Now we called Hertel and told them what had happened. They sold us a complete LEMON, and on top of that talked us into buying an extended warranty from a company with shady tactics. We were never told by the salesman that there was a cap on repair costs, only that they would cover the whole drive train for another 50k miles. Now, Hertel has just left us hanging with what amounted to an $11k (warranty and TTL) paper weight. That could have gotten my son in a bad car wreck. Do not trust this dealership. Most certainly do not buy the extended warranty plan they are PUSHING on you. They prey on working people here.

Every car has been perfect Service great would recommend to…read moreall Craig is most accommodating

Big thanks to Cal for helping us on Saturday! Whole process was quick and easy !! No games,…read morestraight shooter! New to area so this was our first time to Moritz! Will be back for sure. Easiest car purchase I've ever done! Thanks Cal

Hello I just wanted to Thank Moritz and particularly Greg Dowler for going above and beyond in…read morehelping me find a great running car within the price range that I could afford. I asked and you came through the same day. Great service!!!