1/17/2026: Called the Autozone store in Benbrook to make sure they would take my 2 containers of…read moreused oil (8 quarts). They said sure. I stopped in a few minutes later and they refused. They told me to take it up the road to O'Reilly's. I'll be taking ALL my auto parts business O'Reilly's from now on. I had no problem with O'Reilly's taking my used oil. j1

If you want to be talked to like you are stupid , or you like bad service, rudeness, arrogance &…read morepure attitude.. oh well this is this place to go . After years of the "manager" and his constant attitude. I have have absolutely enough. After tonight I have LIT his @ss up like a Roman candle Tomorrow I call corporate and inform them of this . I suggested to his district manager tonight they listen to auto &watch him on camera. And a few secret shoppers to have more info . Bc it's not just me . Y'all have been warned.. Go down to OReily by tractor supply.. same street 2 blocks away same side of the street..

Veronica Zamora in service and Jonathan Top in sales. This is my 4th Audi at this dealership. I…read morewouldn't even think of going to another Audi location. They really, really make my wife and I feel like family. They go out of their way to make us feel special, taking that extra time, no matter how busy they are, to see to any need we might have. I've been buying cars for 40 years, and have never experienced this level of service at ANY dealership. Thank you Audi Fort Worth.

Thank you for helping me get an amazing deal! I love my RS7 and Q8 I got from you and I will always…read morebuy here!

I called to make sure they had a Cabin filter and Engine Air Filter in stock. The Gentleman said,…read morehe did and would have it ready. However, when I got there. I walked in, there was a bit of a wait. While, I was waiting someone else asked me, if I needed help. That was nice. One of my parts were not in stock. He looked all over for the item, even asked for help. It was finally found. The price he quoted was incorrect but he adjusted it to the correct price. He apologized for not having it ready. He said, he got busy. I totally understand. Well, I got what I wanted for Fifteen dollars less than the dealership price. I had to wait a little bit but it was well worth the investment. Praise the Lord!

My battery died and I went to autozone for a new battery and ended up getting a new battery at no…read morecost and the associate even put the new battery in for me. Next time I'll need to buy a battery, I don't mind having to pay next time, but this time was a true savings. A big thank you! This was the Lancaster store on Challenger Way.

I purchased a alternator online for In store pick up for my sister who lives 60 miles away. She…read moreshows up with confirmation number and they ask for MY identification before they give it to her. WTH? Really, it's already paid for online. The on duty manager refuses to give it to her and she calls me. In short, I explain I'm assisting my sister from a far. He wants me to come show him my information from 60 miles away. Seriously, instead of arguing... I tell him to refund my money and we'll buy somewhere else. He quickly changed his tune, gave her the part. However, he refused to take the core and refund my $35 dollars. What a jerk! With that being said... I had to take the core to a different location to get my core deposit back. Please enjoy your single star rating! I will NEVER return... Auto Zone has earned a new Customer.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

DO NOT COME TO THIS AUTOZONE UNLESS DIEGO IS WORKING! I just had the most absolutely horrific…read moreexperience dealing with store manager "Maria" (which was a name that was given to me by an employee when the "store manager" would not disclose her name). Diego is absolutely amazing, he replaced my cars battery and my key fob battery and reassured me I could come back at anytime for further assistance. All I needed today was a key fob battery and the terminals checked on my new car battery, since the key fob has been very inconsistent. After being flat out told by a while female employee with light brown hair and green eyes "we don't do that" she then said she would get the store manger and I quite literally begged her to. How do you work at an autozone and you don't and won't check the terminals on my car to make sure the battery is installed correctly? Then here comes Maria, who YELLS at me from the farthest register from the front that "you will have to wait until the line is done because I have deliveries to prepare." I then proceeded to wait in the store for 25 minutes, asking chatgbt and fellow customers. THAT is how my issue was resolved, a kind, wonderful fellow customer who overheard my conversation and told me that it was a "really simple and easy process" he even escorted me to my car and DID IT FOR ME! He does not work for the company but went ABOVE and beyond to resolve MY issue while the store manager threw a TANTRUM over how busy her store is- I'm not sure if she knows this, but a busy store actually BENEFITS you as a store manager. MARIA, I BEG YOU, PLEASE SEEK A NEW JOB AND TAKE EVERYONE EXCEPT DIEGO WITH YOU! I have no idea how the YOUNGEST employee in the store has the most knowledge and BEST customer service, I will never return to this autozone again, I have never seen a grown woman behave in that manner and I would greatly appreciate if someone could order a wellness evaluation for her, I have never been screamed at from across a store, so if YOU don't want to be screamed at from across the store, DO NOT COME HERE!! Sam Timmons has a shop on University that will do EVERYTHING autozone SHOULD be doing and more and better yet, HE WON'T YELL AT YOU! Please RECONSIDER if you are needing any vehicle assistance or products, or at least do yourself a favor and make sure DIEGO is working.

Terrific customer service! Spoke to Mike on the phone before coming in and even though I live…read morefurther and other AutoZones are closer, I chose this location based on reviews. So glad I did! Natalie helped me when I arrived and she was very kind and tested battery, alternator, etc. and everything checked out fine. I was happy to not shell out a ton of money and waited in line just to tell Mike how grateful I was for the great customer service. We coincidentally have the same kind of car a few years apart so he gave me some tips to address a couple of my issues. This was meant to be! Highly recommend this AutoZone!!

Great place I have been bringing all of my vehicles for the past 2 years here never had a problem…read morealways great customer service and don't mind answering any questions you may have

Awesome service. Love the staff and the solid work that they do. 100% recommend this place.read more

Don't pay to much for Lexus/Toyota repairs. Great place to go if you need low-cost repairs on your…read moreLexus or Toyota. This place was started by the Pratt Brothers, who were wonderful. I took my car to them for years. They did sell to a new owner. I had a close relationship with them. I could call anytime. While I don't have as much of a personal relationship with the new management, they have been great the times I've taken mine or my family's car to them.

So with the state of the world the way it is right now, I was on a wait list, but they were able to…read moreget me in sooner than I originally thought an honored a coupon for some $$ off! That was amazing. And the whole time I waited they kept me updated as I moved up the list. Once I showed up a gentleman came out did a super thorough inspection of the full truck. If only the dealership could be this good when you go in for service. Lol. But they did the bedliner, they called me when they had a concern with the power tailgate and the gap from bed to tailgate, everything was rectified, they even sent me photos after it was sprayed! The product looks great I had the truck back within a few hours of initial drop off. Awesome location, awesome staff! Super happy!

The staff were super friendly and helpful. My appointment needed to be rescheduled because of…read moreinclement weather, but they were very accommodating. They called me before my rescheduled appointment and let me know that someone had cancelled their appointment. They got me in for my truck liner and I couldn't be happier with the finished product.

Yet another defrauded customer. I paid $1650 for a special parts order in May. Dennis said he put…read morein the order with the manufacturer. Time passed and Dennis told me he confirmed the order had shipped, but there was a delay in transit. In July Dennis said he had the parts in hand, but they may have been damaged in transit. He said he would send them to a NDT lab for testing. In September I contacted the manufacturer myself. They said the order was ready to ship, but Dennis had never paid for it. I paid the manufacturer directly and the parts arrived 4 days later. Dennis flat out lied about the shipping, damage and testing. He is nearly impossible to reach. I have made numerous attempts to get Dennis to refund the $1650 I paid in May. He now alternately claims his accounts have been compromised and that he has been out of town traveling, as reasons why he can't give me the money back. After months of giving Dennis chances to do the right thing, I am left with no other option than to pursue him for Consumer Fraud.

Avoid this place like the PLAGUE! Started the project on my Challenger I dedicated to my wife who…read morehad passed away. Part of the project had been done and on the promise of completion in a few weeks I paid in full(stupid me). After that it was excuse after excuse and Mr. Dickerson being unable to remain at his shop more than 3 days at a time, this went on for more than 6 months. I took my car back partially complete when the fuel lines blew off the rails and spewed gas all on the engine, praise God it was morning in my driveway pluse found my air intake was not bolted in and the bolts were gone! Needless to say I never took the car back, RPM still owes me over $3000 dollars parts and labor on my Challenger, $400 for a tuner and the tune for my Magnum. I had to find a REAL Performance shop and spend considerably more money to finish my Challenger and RPM REFUSED to refund my money to my credit card. I am begging everyone to steer clear of this CON MAN AND THIEF!!! It was so bad I cant even give one star because this con claimed to be a friend which makes his actions much worse.

Do not shop at any of these stores. I bought a lawnmower battery from the store in Hulen. The…read morebattery was dead when I went to put it on my trickle charger as my lawn mower had not been delivered. I took the battery back to the Hulen store and was told I couldn't return the battery because it was dead. I was told to bring it to this store. The store manager told me the same thing and then called me a liar and told me I used the battery and that they tested the battery before they sold it to me. Which they did not do in front of me when it was sold to me. So I was sold a faulty battery, told I was a liar and now i'm out $80 of which I at least got store credit but they still robbed me of $80. Wait the 3 extra days and buy it on Amazon or spend the extra $20 at another place that honors their return policy. Worst customer service i've ever seen.

Bought a $ 200 X2 lithium battery and X2 Pro charger , after a few months it stopped working . Took…read moreit to location they checked it out they said it was all good . Took it home, connected it and immediately the battery showed dead when I connected it. I called the Location Tristen answered and said I would have to go through the testing and charging process again. I told him I would like to talk to store manager because what he is telling me doesn't make sense as I understand parasitic draw but don't think it could happen in 10 seconds and that the battery would not charge last time or this time with the X2 power charger . When I asked for store manager or district manager info Tristen hung up on me . I tried to call back and Tristen wouldn't answer the phone . Later in the day I called back and said did " I called earlier did mean to hang up on me . " Tristen's reply " absolutely the Manager will be here Monday-Friday " then hung up on me . If you get a battery and don't ever have an issue this might be an ok place to buy . But if you have an issue and want them to stand by the warranty you are out of luck and will have to call corporate or go to another location because Tristen doesn't care one bit of you are a customer .