DO NOT COME TO THIS AUTOZONE UNLESS DIEGO IS WORKING! I just had the most absolutely horrific experience dealing with store manager "Maria" (which was a name that was given to me by an employee when the "store manager" would not disclose her name). Diego is absolutely amazing, he replaced my cars battery and my key fob battery and reassured me I could come back at anytime for further assistance. All I needed today was a key fob battery and the terminals checked on my new car battery, since the key fob has been very inconsistent. After being flat out told by a while female employee with light brown hair and green eyes "we don't do that" she then said she would get the store manger and I quite literally begged her to. How do you work at an autozone and you don't and won't check the terminals on my car to make sure the battery is installed correctly? Then here comes Maria, who YELLS at me from the farthest register from the front that "you will have to wait until the line is done because I have deliveries to prepare." I then proceeded to wait in the store for 25 minutes, asking chatgbt and fellow customers. THAT is how my issue was resolved, a kind, wonderful fellow customer who overheard my conversation and told me that it was a "really simple and easy process" he even escorted me to my car and DID IT FOR ME! He does not work for the company but went ABOVE and beyond to resolve MY issue while the store manager threw a TANTRUM over how busy her store is- I'm not sure if she knows this, but a busy store actually BENEFITS you as a store manager. MARIA, I BEG YOU, PLEASE SEEK A NEW JOB AND TAKE EVERYONE EXCEPT DIEGO WITH YOU! I have no idea how the YOUNGEST employee in the store has the most knowledge and BEST customer service, I will never return to this autozone again, I have never seen a grown woman behave in that manner and I would greatly appreciate if someone could order a wellness evaluation for her, I have never been screamed at from across a store, so if YOU don't want to be screamed at from across the store, DO NOT COME HERE!! Sam Timmons has a shop on University that will do EVERYTHING autozone SHOULD be doing and more and better yet, HE WON'T YELL AT YOU! Please RECONSIDER if you are needing any vehicle assistance or products, or at least do yourself a favor and make sure DIEGO is working. read more

Terrific customer service! Spoke to Mike on the phone before coming in and even though I live further and other AutoZones are closer, I chose this location based on reviews. So glad I did! Natalie helped me when I arrived and she was very kind and tested battery, alternator, etc. and everything checked out fine. I was happy to not shell out a ton of money and waited in line just to tell Mike how grateful I was for the great customer service. We coincidentally have the same kind of car a few years apart so he gave me some tips to address a couple of my issues. This was meant to be! Highly recommend this AutoZone!! read more

Johnny was outstanding! Great Service, Great Attitude and helped me get what I needed in record time! Thanks Johnny! read more

had to go in because my battery light was on. JO was an excellent help at the Hulen store. I asked some questions regarding the battery and he had the answers quick without hesitatio. if anyone ever needs anything ask for JP. I recommend this place over other parts stores read more

Autozone - Auto Parts & Supplies Near Me - Fort Worth, Texas

Went in looking for some help with my broken taillights, and Quincy (or better known as "Q") went above and beyond to help me... everything from finding the source of the issue, to helping select the parts needed - hell he even provided me with some duct tape from his own personal vehicle. If you find yourself this AutoZone location, make sure you ask for Q. He's the man - thank you Q!! read more

My husband went here the other day due to our car choking while trying to start it. Luckily it was as easy as replacing the battery ( it got a ton of corrosion) and the gentleman who helped him was so kind. He said the manager was really great too but didn't catch his name! read more

Mr. Mike F is amazing! Had a wonderful presence like a dad/grandad that is willing to help and talk about how the kids (in my case it's dogs) are. I loved chatting with him while he was helping me replace my battery and it was the most pleasant time i could have had getting help with my battery! Thank you so much for being you :) read more

The address is 8636 Hulan and restore I want to shout out a big thank you to the employee Drew He saved me in the intense cold I was trying to install my windshield wipers And could do it My hands were frozen He saved me . A big giant Thank you Drew. Blessings to you. Charlene Oliver read more

I don't often write reviews but I had to write because I was so impressed with Johnny, one of the managers at the Hulen location. I do not know anything about cars and I needed help with my windshield wipers. Johnny was so pleasant, knowledgeable and quick to fix my wipers. It's rare to find the quality of customer service today. So I wanted to take the time to acknowledge what a great job he did. Thank you Johnny, keep up great work. read more

The young Employee Denisse M had me completely impressed with her professionalism and customer service! she went out her way & did not give up until she helped me figure out the problem with my truck although it was hot outside & i was already exhausted from not knowing the problem Denisse Solved my problem! She gained a new customer. read more

Super staff, nice, knowledgeable, will help above and beyond the call of duty, and ANDREW was incredbily helpful! He wasn't satisfied until everything was perfection! Andrew deserves a raise; he's a rare employee who values the customer and has pride in his work and service. he's the kind of employee that will keep customers returning and recommending. read more

Just stopped in for a head light & fuel injector cleaner. I was greeted right away & asked if I needed help. They gave me advice on what fuel injector to buy & got my bulbs for me. Autozone very fails to have great employees. read more

Quincy is a boss man! Helped me with her car. Chris was guys are great here always helpful read more

They couldn't figure out that part I needed and so of course didn't have it in stock. But they employee was able to help me by making suggestions and I was able to get other parts to fix the problem. read more

I took my car in for a new battery. Frank greeted me with exceptional customer service. He listened to my needs and was very patient. I appreciate his trustworthiness and his kindness. I will always recommend this place and definitely recommend Frank. read more

Pretty apathetical. Stopped by to pick up some DEF. Was charged 12.99 instead of 11.99. Went back to see about getting it corrected and couldn't get anyone to help. Finally was helped and it seemed like a big deal to get it corrected. Will be going to Walmart for the future visits. Just a dollar but it's the principle. read more

Calvin M, is an example of what what customer care is supposed to be. I went in to get a starter that I knew was still under a warranty. Unfortunately it was years ago when I had bought it and couldn't remember which of my last few numbers the warranty was in. Calvin went through several numbers and helped me without ever getting discouraged or doubting me. He was extremely helpful and very patient! This is exactly how customers should be treated! read more

Henry did a great job checking my battery and installing a new one. He listened to what I had to say and didn't try to push me to do anything I didn't want to do. I was done in less than an hour! I will be coming back for more of my automobile needs. read more

I think its bs that you go and purchase a part from this place they tell you they'll have it the next day and end up telling you the dont have the part that they would have it within a week. You try to get your money back and they give you a gift card that you can only us at Autozone and no other place. Its my money and i feel I should be able to spend anywhere i want. It has happened twice now. They leave you with no other option. read more

I've unfortunately had car issues three times in the last year and this location has been so great each and every time. Most recently, I was trying to fix a brake light malfunction and was messing with it in my car, when an employee peeked his head out the door of the shop and asked if I needed help. Above and beyond. read more