The team at Audi Clearwater made the whole buying experience easy and painless. I highly recommend them! read more

I bought my first car from Audi Clearwater, and unfortunately the experience has been extremely disappointing. When we first walked into the dealership, none of the sales representatives approached us or seemed interested in helping. Eventually, Steve came over and asked what we needed, and I ended up purchasing my vehicle through him. One of my biggest issues is that Steve told me the car had features that it did not actually have. I specifically wanted ambient lighting, and that was a major reason I decided to purchase this particular vehicle. I relied on the information I was given by the salesperson, only to find out afterward that the car did not have the feature I was told it had. Throughout the process, I did not feel confident that Steve actually knew the vehicle or its features. The situation with my spare key has been even more frustrating. I was explicitly told that someone at Audi Clearwater had the spare key to the used vehicle I purchased and that I could simply come back and pick it up. I waited two or three weeks and drove back to the dealership, only to be told that they never had the key and that the previous owner still had it. I was then told they couldn't do anything or order another key until the previous owner responded. Four days later, Steve texted me saying they had finally gotten in contact with her. Another week went by with no resolution or proper update, and I had to call Audi myself again to find out what was happening. Now I'm being told they have to order me a new key anyway. This entire situation has been incredibly unprofessional. I should not have to repeatedly call and follow up over something that was represented as included with the vehicle when I purchased it. Between being given incorrect information about the car's features and the ongoing confusion surrounding the spare key, I've lost a lot of trust in how this sale was handled. The gentleman who helped me in finance was very nice, and I have no complaints about my experience with him. Unfortunately, I cannot say the same about my experience with Steve. Based on my experience, there needs to be significantly better communication, product knowledge, follow-through, and accountability from both the salesperson and management. read more

I just had a lovely experience at this Audi location, from the greater outside to the service advisor Garrett, who was highly knowledgeable and answered all my questions to help me understand. Everyone else I encountered in the waiting area was so welcoming. Thanks you all! read more

I got a flat on the highway & just so happened to pull off into their lot. They helped me change it within 5 minutes! Everyone was extremely helpful & friendly!! read more

Service department quoted $3685 to repair gear shifter assembly. Had car towed to another shop where a $45 replacement cable got the car up and running. Look out people. Get a second opinion before going forward for out of warranty work. read more

Over priced. Double dipped on two service visits to the tune of $2300. Then asked for an additional $1700 for new key fobs. AudiUSA told me they know the Q3 has system problems. They offered to comp the fix one time, car has less than 17000 miles. Dealership refused to honor the offer. read more

Notice the gouge in the upper left area of the tire, near the rim. I can't believe the level of incompetence. And they tried to disguise the screw-up with excess wax. read more

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Sleazy slimy dealership. Do not trust them. They will lie and smooth talk you while selling you a car with undisclosed issues. If you have to do deals with them do not trust a word they say. More details to come. They will sell you anything to make a buck. Avoid them at all costs and question everything. They will lie and then not answer calls. read more

Disappointed in Overinflated Repair Quote for Simple Fix I typically expect more from a reputable dealership like Audi Clearwater, but my recent experience left me thoroughly disappointed. While bringing our vehicle in for a recall related to the alternator, I asked them to take a look at the passenger-side wheel arch, which had come loose due to my own mistake while backing up. The response? A $1,000 quote to replace the entire wheel arch--because, according to them, the plastic fasteners are only available pre-attached to a new arch. They told my wife that a complete replacement was necessary and that nothing could be done otherwise. Thankfully, I held off. For $10 on Amazon, I bought a pack of plastic fasteners, popped them in myself, and in less than 30 seconds, the wheel arch was secure--good as new, and just as solid as the driver's side. I understand that dealerships have overhead, but quoting $1,000 for a simple fix that any car-savvy person could resolve in under a minute is inexcusable. It leaves me wondering how often customers are charged for unnecessary replacements simply because they aren't mechanically inclined. This felt less like professional service and more like a blatant attempt to upsell. Sadly, this experience has shaken my trust in Audi Clearwater. I expect better from a brand that markets itself on integrity and excellence. read more

Worst I've ever dealt with. Scary combination of slimy management, poor service, and lack of expertise. I've bought many higher end cars over the years, this was by far my worst experience. read more

Dropped vehicle off for service and was told the dealership also purchases them. Spoke with Cameron in sales and was told he would inspect the vehicle and get back with me. I was never contacted back.When the car was ready for pickup, I asked again about a price to sell. For a second time I was referred to Cameron and never heard another word. Extremely poor service read more

They lied about warranty, no call backs, car report lies and the list goes on and on!

Awful. They took a month to repair my car because of the service advisor I was working with lied and pushed it off until he was fired and then I got another service advisor and job was completed in a couple of days. Got the car back and it was covered in smears and scratches because they didn't use the plastic or padding to protect the paint. For it to be fixed it had to go back to them because they didn't want to pay the invoice of a place of my choosing to get it fixed. They replaced the purge valves and were supposed to fix a rattle and didn't. Never going back here again.. read more

Audi Clearwater - Car Dealers Near Me - Clearwater, Florida

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I hate the car buying process. I spent months with multiple dealers receiving the runaround, bait, and switch tactics. I had so many bad experiences I started to procrastinate and give up hope. I found Audi Clearwater and Chloe Edwards and all anxiety was relieved. She communicated in my preferred method of text. Chloe went above and beyond to show me vehicle remotely, as I was a hour away, and apprehensive to make trip without reassurance and confidence. She did a fantastic job of anticipating my needs and reading the room. Everyone in their beautiful and comfortable showroom was very customer service driven and welcoming. Chloe introduced us to Ryan Wolfe for financing, and he surpassed all my expectations as well. He was extremely engaging, and also read the room very well to anticipate my needs. He offered extra warranty features in a manner I trusted and respected with zero pressure. Chloe accurately predicted the length of the closing process, as well as offered to rework her schedule after I said I had time restraints, and after I threw her some curveballs. I would recommend Audi Clearwater 1000%. They made the process extremely easy. The car I purchased was priced extremely fairly, and dealer fees were minimal compared to others, especially when you consider their willingness to stand behind their product with their warranty on every vehicle, and their customer service. read more

I love my new car ! I returned to Audi Clearwater for the second time... This time my experience was even better Amy Sizemore was very knowledgeable and made my purchase go very smooth. I got the car I wanted and Amy worked with me to get it into my budget. Great experience recommend Amy and the team at Audi Clearwater very highly. Dr Rob read more

Overall a bad experience. Took car in for maintenance- which I later found out was to include cleaning of my moonroof drains, per my maintenance plan and my manual. Couple months later, my drains clog and spill over to ruin my comfort control module and a bunch of wiring. cost over $8000 to repair! Luckily my insurance covered it but service manager denied not cleaning the drains until I told him that his own service agent told me they weren't (because, he said, the dealership deems it too expensive!). So then they literally took Months to finish the work and when I respectfully suggested I should not have to pay the $50 or $100 deductible, he got pissed, and in front of his service team, he said fine, but that I should NEVER come back! I gladly agreed of course, because how could I ever trust them again! I strongly recommend you do NOT go there for service, or a new car! In 59 years, I have never been treated this way. read more

Be careful what you buy They will sneak in additional charges for accessories and extended warranties. Read the contrary very carefully I will go someplace else read more

Very happy with Andre,Brianna,and my car Audi, However , Big Al, Ali Jaffer was rude , appeared bored and annoyed with our questions. After several requests to come to our car(in the service line) , he remained seated at his desk. We requested help connecting to Apple CarPlay navigation. Ali repeatedly asked for my password. He did not provide any help. Rising from his seat he finally asked who we purchased the car from. Andre did indeed come with us to the car and resolved the issue. Linda Summers read more

I purchased my new 2023 Audi S5 with the expert assistance of Derek Cicala. Derek's knowledge and experience made the entire process seamless and enjoyable. Not only would I use Derek as a sales consultant again and again, but I wholeheartedly recommend him without reservation. read more

Audi Clearwater - Audi S5 - Car Dealers Near Me - Clearwater, Florida

Mr. Jacovides, Thanks for your response. By the way, after your diagnosis, I drove the Q3 for three weeks with no issue until we sold it. After I left your shop very frustrated, I had my car serviced by a reputable St. Pete Import dealer (it took a couple of weeks to get an appointment and service.) This firm serviced my vehicle, and the problems were ameliorated for $1500. We decided to see what the car would be worth on a trade in the Blue Book web site before driving it home. I was very clear of the many pluses of the 2018 Q3, as well as that it had a minor scratch, and the aforementioned engine issues. Imagine my surprise when I had a half dozen offers for our car from competitor dealers in the Tampa area. $10,000 was the first one, and the one we took. Mind you, these were not trade-ins, but CASH offers. Compared to the $500 you offered, you can understand my insult. I am not one to hold grudges, just felt compelled to post about my experience, just as we did about the positive experience at your competitor who bought the Q3. We loved our Audi, until we didn't. The brand has lost a customer, not so much because of the engine problem, but because of the way your dealership handled it. Regards. read more

All we can say is AMAZING. Our journey started with an email to GM , David and it rolled to Mgr Larry who assigned our needs to Tate, ( Sales associate )WOW!! Tate was prepared for our arrival from the moment we walked through the door. He had a vehicle we described ( To Larry) night before with all records, specifics and took us for the test drive. We fell in love with this Q5 plus. The entire process was seamless and we were out of there ( with car) in less than 3 hours from the time we came through the door. Chris Grow the business manager was personable, throughout the closing and very informative and honest on our questions. IF you want an honest, exceptional experience go to Audi in Clearwater ! Thank you David, Larry, Tate & Chris. read more

Audi Clearwater - Our new Q5 plus March 09, 2024 - Car Dealers Near Me - Clearwater, Florida

Very disappointed in the service department (process) at this dealership. Purchasing my car was easy, it was a 1-time event, but continuing to get service here is a nightmare. To begin, the dealership is so large (Crown), that your call is routed to a call center someplace. I always have to explain myself multiple times as the call is routed. The service department is just "Swamped" 24/7, and therefore it is "Weeks Out" to get anything done. They usually do not have a loaner either. I cannot complain about any 1 individual because they are usually pleasant, but getting service is a mess. I will buy another Audi next year but will avoid this dealership at all costs. I will switch brands before I go back to Clearwater. read more

My original poor review about this dealership was on CarGurus a few weeks ago and was that the window sticker on a $200k Audi R8 they sent me did not match the options it said it had. Pics and videos did not have a carbon fiber rear diffuser but window sticker stated it did. Something very shady. Buyer beware!!!! Then I receive an email from their GM, David Jacovides, asking me to take down the poor review. I replied back to his email the same day, 2/20/23 with more detailed information about my conversations with his Sales Team as his information had been obviously skewed by his Sales Team. He never replied back. Now I receive an email weeks later after that specific car had finally sold, that he replied, not to my email directly to him (in response to his), but to my poor review and he doubled down by lying. He stated that they had tried to reach out to me to discuss but were not successful. Absolutely false. He just did not like what I had to say to him in my reply, which was 100% factual. Below is my actual email. This GM is so unprofessional, and a liar and I will make sure Audi of America knows it when I reach out to them next, since they already are inquiring about my recent purchase of a $200k R8 from a good Audi dealership with a professional GM here in NY. I am a Senior Director of Operations and an educated consumer, and know this is not how this situation should have been handled. Shame on David Jacovides. email: David, There should be no confusion at all. Let me enlighten you on the details of my conversations with both of your managers. Your team only made me aware of no carbon fiber on rear diffuser because I made them aware. This inconsistency between the window sticker and reality is certainly concerning, especially on a $200k car. And one if not both tried to convince me in the beginning that it did, but it was the light or angle of picture that made it look like it wasn't carbon fiber. Also, one manager even sent me a pic with arrows pointing to what he thought was the rear diffuser, but in fact was actually the black rear end grille of car. This inconsistency is concerning for several reasons; 1) It shows a $7200 option that is really does not have in full, inflating MSRP and therefore inflating resale value. 2) could suggest car had the option but was in an unreported accident and carbon fiber was not replaced, but instead less expensive fix was completed. This of course assumes window sticker is correct. 3) window sticker being inaccurate should have been caught by dealership selling car after thorough inspection of $200k vehicle and not by customer trying to buy it. To then have experienced sales managers first try and convince me otherwise that it was carbon fiber and just angle or light of picture. Then to have an additional manager point to what he thought was a rear diffuser but wasn't. Just a bad customer experience. And I am an educated consumer. Not to mention, I had sent you an email on Feb 12th about this as well, replying to an email you had sent me on the 11th, checking on your team and you failed to even reply back (professional courtesy). I don't find that very professional. So no, at this time I don't find the need to adjust, edit or remove the review. And the fact that you sent me your email below to dispute my experience just confirms my opinion on the entire experience. Not sure what feedback you are receiving from your management team, but if you would like to discuss further, my cell # is xxx-xxx-xxxx. Thank you. read more

My review is specific to the service department, which has unfortunately done something that has left me with a loss of confidence in them that only time can repair. Have had no notable issues with service over the past four years, however, that was also while the car was under warranty and then a one year extended warranty. Now, out of warranty, our car went in for what ended up being an unrepairable rock chip crack in the front window. Via phone, I was asked if I'd want to have the windshield repaired via insurance, I said yes and that I'd handle it. It was then that the advisor said they'd recommend a preferred installer for the work, gave me the name, "Mark", not a specific company, and a phone number. Hmm okay, but then they were very specific to make 100% sure I let Mark know that so and so from Crown Audi referred me, because then I'd get a preferred price instead of retail, but curiously the name was not that of my service advisor. So I call Mark; he answers the phone not with a company name, but 'Hello, auto glass'.... well there's warning sign #2. I say hello, I'm calling to get a price quote on a glass replacement. Does he ask what the make/model of the car is, or even my name for that matter? No, he asks who referred me. Warning sign #3. I say Crown Audi Clearwater. He then wants to know the specific person, or more importantly, what name they told me to give him; yes, he actually said who is your advisor and did he say who was referring you. Well guess what, my advisor actually did tell me a different name to use as the referral; I assumed it was because he had to ask perhaps a manager what glass shop they refer to, but at this point I'm kind of wondering if it's really to make for some murky written record of who kickback referral fees are going to where aliases are used. Anyway, I gave up all the requested information, then was actually able to give my name and make/model, and got a price, for both Audi OEM glass and aftermarket glass. Also, remember, I was getting the "special" price for having been referred by Audi Clearwater. Well, turns out that special means ridiculously inflated; was quoted $1200. Safelite, who is nothing more than a referral to local shops (like FTD is for flowers), was $1050. Then I found Rite Touch Glass who could do Audi glass for $750 all in, or aftermarket for $450 all in. I found the aftermarket glass online for $300, Audi OEM for about $600, so this tells me the dealer's recommendation was marking things up at least $600, while Rite Touch marks it up at least $150. I went with Rite Touch, and received exemplary service. The point of writing all this out? Well, all signs in this experience point to some kind of kick back scheme between this guy Mark and one or more people in the service department at the dealer, which results in their recommending something that is priced dramatically higher than I should have to pay. There's simply no other reason a dealer would refer a customer to some person who answers in a shady way, not giving the real company name, is more concerned with who referred me than what I actually need done, and the suggestions from both sides that I'm going to get some preferred rate, when it's really 4x higher markup on the labor than what I could otherwise find. Once something like this occurs, it has of course left me in a situation where how do I trust that the service department is operating with my best interests in mind? How do I know the supplier of some part that they'd service in-house hasn't offered a referral bonus for 'recommending' some proactive maintenance that involves replacing that part? How do I know any consumables being put in the vehicle are actually what's best practice vs what nets the service dept greater profit or a referral bonus? Basically this mess is now going to result in me wasting my personal time questioning, and researching, any guidance this dealer offers on what my vehicle may need, at all regular and irregular service intervals. My time is valuable, so wasting it greatly annoys me, and that's what will now be the result as there's no closer Audi dealer for me. Like I said, have had no specific issues with service that this dealer has performed, but now that I'm out of extended warranty and paying for all future needs, I'm going to have to pay close attention for a while before the trust will be rebuilt. read more

Audi is an outstanding car and the dealership is somewhat fine, however, getting your car serviced is difficult. It requires serveral phone calls and it is impossible to talk with a service person, which means that they may call you back at the end of the work day, if you are lucky. One would expect more from a high end dealership. It was so difficult that I stopped going there for service about 3 years ago. Just today, I had a battery issue, and decided to give this service department another try. I needed to get my car jumped and drive it to the dealership but wanted to discuss this with a service advisor relative to best time to put this together, with a reasonable wait period. It did not happen. You have to talk with them under their terms.....end of day, if at all. In the meantime, I was able to get the service needed elsewhere on a timely basis. read more

What a strange experience at this dealership! I recently stopped by to see the new showroom models and wandered around for quite some time before a gentleman finally appeared, took one look at me, then send out a salesperson named Samantha. Before giving me any information, she required me to give her my price range, which I told her would depend upon how much I liked the particular car. I asked about the new EVs and was told that she could not give me any information until I gave her my driver's license. Keep in mind, I was not test driving, just asking for details on the car. I was ready to buy and could have easily afforded any car at their dealership, having just sold my Tesla. I have been in sales most of my adult life, and let me tell you - when I train agents, my #1 lesson is about not judging people on their appearance. One of my first clients was a disheveled looking older man who rode up on a motorcycle. No one wanted to attend to him, but I greeted him and spent quite a long time showing him several luxury properties. It was then that I learned he was a Dallas billionaire who owned a huge sports franchise at the time. He eventually purchased several properties from me. So, Samantha, kindly drop your condescending attitude and treat all potential customers with respect. Audi lost a customer that day, and Mercedes gained one. read more

Where have all the good honest dealers gone. It is a shame that dealers are gouging people at every turn. "Market Value Adjustment" aka dealer markup, this term drives me nuts. Just tell everyone if you want to join the club you must pay the premium. Now that I know where this dealer stands I will simply work with other dealers/brands that don't take advantage of people. I figured I would share so that you know ahead of time what you are getting into. read more

Everything you hate about servicing your car has been reinforced from my experience with the Audi Clearwater Dealership. Let me start out by saying I rarely used servicing at a dealership unless absolutely necessary. I find that you can do about 80% of work with independent shops that work on your prized Audi, excluding warranty repairs. I needed a simple oil change for my Q5, the shop I usually go to was backed up for 3 weeks. So I decided to give the dealership a call hoping to get right away. Called in and was told $100 for an oil change and set up appt to drop off the car. Last-minute, my wife had to do this and take the car in. She calls me up and says the dealership wants to do a brake flush, change out radiator fluids, alignment, and some $800 service to see how much oil I was burning. I told her to decline the service department. Keep in mind that a typical $100 change, now is about $2000 worth of upsells. That just infuriates me that they want to provide all these recommendations for a standard oil change. I go to pick up the car, and then my estimated $100 change is now $198. Did I ask why? They told me because its 6 cylinders. I have been paying to have oil changes done for the life of the car, and never had an independent shop tell me that because you have more cylinders on a car, it's going to be 100% more than your estimate. You are draining the oil and replacing a filter. What does this have to do with cylinders? Have other shops been doing this all wrong? I can understand more oil, but because you have a bigger horsepower with more cylinders... we are going to charge you more. Annoying to say the least. Anyways, I expected to pay a premium for dealership servicing but to pay double what you were quoted but the biggest annoyance is to sell me (my wife) a bunch of things unrelated up-sells to my standard oil change. I still don't know what a brake service and radiator flush as have to do with oil servicing. Maybe I missed this in an engineering school. I contacted the service manager- Todd to get his side of the story and awaiting his reply to explain why the cylinders of a vehicle have to do with additional costs and why are trying to upsell unneeded service recommendations. As I said, it's everything you hate in bringing your car to dealership service. I will stick to my independent shops going forward from this point on. read more

They constantly order the wrong parts. Customer service is a joke. Now I'm without a car for another week unless they screw up again which is common for them because the parts department can't do their job correctly as usual. Who at Audi is gonna drive me around and pay me for lost wages??? read more

Have owned Audi's for a long time, called Audi Clearwater to get help while in town for a flat tire/alignment. They said come by and they could fit us in. -Arrived 15 minutes later to be greeted by a rude service rep. Said she was booked and wouldn't help for at least a week. -Not the help anyone would expect from Audi read more

Got my oil changed and paintless dent repairs done here. Everything came out great. Car looks brand new. Fady was very helpful.

Bad service! We love Audi cars for almost 10years, we currently own 2 Audi cars, last month one of my car have been told has oil leaking issue, so I spend $2100.00 to fix that issue, but when I have my car back for week, the oil light turns on again, I drove back to dealer, they said my car has oil consumption and Audi is not going to fix that for me, I need to spend another $6000.00 to fix oil consumption. That sounds ridiculous. I spend $2100.00 for nothing. I don't think I will go back to Audi again read more

When going to this dealership for in service ALWAYS take a before picture and check your car before leaving! I have a before picture of my car for specific reasons like this. Took my Audi A4 for in service and they placed a very large scratch on my steering wheel. Immediately when seeing this I called the in service line and turned around to show them the damage. Their response to me was "nothing we can do about it". Absolutely unacceptable and they are so unprofessional! I should have known this place was a red flag when they told me they don't have my appointment down.. when we received a confirmed appointment date/ time prior to appointment date. Jack was no help and didn't even have common sense to bring out his manager to discuss something that his employees have caused! I'd add a 0 star if I could. I'm discussed you would think a high end company would place covers on steering wheels and floor covers.. jacks excuse was "we didn't even work on your car". Well who took my car inside and outside of the garage?? Casper?! read more

Talking about my last review , I DID HAVE AN APPOINTMENT THAT MORNING FOR MY SHAKING CAR YOU ALL ARE JUST LIARS ! I have another complaint. If I could give them 0 I would ! I have had to replace all 4 tires 2x on my q3 . Also when I was trying to trade in my lease I asked to lower my payments and I did not want a brand new car , they said okay then got a text with a brand new Audi q5 on with numbers higher then my current lease . They said there were specials , I said I did NOT WANT A NEW CAR! I wanted to purchase a new used car or my current car or something less expensive than a q5. I have been with vw credit for over 10 years and I get approved because I have never missed a payment once and VILIUS tried to argue with me about it . He also told me I couldn't get a buy out quote because I wanted to go to Mercedes and had to go to go to vw, Porsche or Audi , then told me later in the conversation that I needed to go for a cheaper car like Kia or Hyundai . What dealership tries to push someone into another brand of car . I'm tired of these judgy car dealership people thinking they can disrespect women and customers when they didn't listen to what I needed in the beginning. They only care about making money and they don't know how to handle customers properly . They need to be retrained by someone who is from New York or something because they are selfish and treat women so bad. This dealership is a bunch of stuck up low life people who try to lie about customers and don't have the proper skills to deal with a 4"11 105 lb girl who just has a strong attitude to not allow people to push her around. I own a business and maybe their just mad they work at at a dealership idk what it is but I work my butt off and then to be treated like shit because they can't handle someone like me. Please if your a strong female do not go here ! They won't respect you . But maybe if you went in with a bikini top on they would help you . They are sexist. read more

A few days ago I take my 2022 Audi Q8 with 28k miles in PERFECT condition into Audi of Clearwater. Carl says they'll buy it for $51k, because he'll have to change the tires and fix an extra small piece of the wrap. I tell him to let me talk to my husband and I'll let him know. A few days later, I call up there and say, I'd like to accept that offer; before I waste my hour drive there, time, gas, etc. is everything still a go? They tell me, yes. I get there, Carl says he has to "reappraise my car and reconsider." It's only been a couple days, nothings changed. I drove it straight home and straight back, but ok. He comes back and says "there's water where your spare tire is. Something must be leaking." Ummmm... what? You didn't mention that when you appraised it a few days ago, or I wouldn't have wasted each others time, which is why I called. However, it's a year old with just over 20k miles on it, clearly whatever is going on, it's under warranty." He says, "no it's been raining a lot lately." Huh? Cars are made for the rain??? What am I missing, if you over appraised it, and changed your mind, just say it. Don't make up this RIDICULOUS excuse, like I'm an idiot. He's says, "no no! Leave it here, I'll have my guys take a look at it tomorrow. Make sure there's nothing mechanically wrong, which I'm sure there's not. The car is dry everywhere and not throwing any codes." Okkkkkkk. This is the weirdest thing I've ever heard, and now you're back pedaling. So, whatever, I've already wasted half of my day, so I leave it there. I get a call today, which is the following day, for him to tell me, they won't buy it??? This is the most unprofessional Mickey Mouse operation waste of everyone's time I've ever dealt this. THIS IS WHY I ALWAYS GO TO AUDI TAMPA! Will NEVER waste my time with Audi Clearwater again. Carl was HORRIBLE! My whole car that is basically brand new, is "leaking" yet completely dry with zero wet spots, yet wouldn't be under warranty because it's been raining a lot lately." Like cars aren't built to get wet. Comical honestly. He totally felt when he quickly appraised it the first time, it was too high and he back pedaled. Wasted everyone's time. read more

BEWARE when you have them diagnose an issue, they said $250.00 to diagnose but if it goes past the allowed time around an hour you will be charged an additional 250 and so on until they find the issue , This is the biggest scam no wonder they call them stealerships will never buy an Audi what a piece of garbage only 100,000 miles and so many things are wrong with this car. read more

My review is on Yelp. Ali, was dismissive, rude and of no help. Kirstie answered my complaint as a misunderstanding. No Kirsten you did not understand my complaint. It's simple, Ali 's behavior was unacceptable. The suggestion that he or we had a misunderstanding is not what occurred. I understood him perfectly. He would not come outside to work with me to enable navigation. Please accept my description of Ali's behavior,do not minimize this as just a misunderstanding read more

The only other time I had actually taken my Audi to Audi to get repairs done was in Denver and it was a horrible experience. My car was severely malfunctioning a few days ago and I was hesitant to send it to Audi again. However, I'm new to the area so figured that was my best option for something quick. To my surprise and delight, I have had the best experience. Fady is the representative working with me and he has been communicating constantly, working hard to get make sure I'm not overpaying, and making sure my car is getting repaired in a timely manner. Additionally, he made sure I was in a rental car same day which is unheard of. I truly couldn't ask for a better and less "scary" experience considering my car needed some large repairs. THANK YOU FADY!!!! read more

Trying to trade in A3 convertible for Q5. Sales manager says can't give regular trade in due to a recall on passenger airbag issue with no fix. Seems like it is Audi's issue, not mine. Have owned 3 Audis and have not received a recall notice on this issue that apparently was recalled March 30th. Sounds fishy. This is really for Audi corporate, not Clearwater. Clearwater gets a 4 star. read more

I had a great experience with the service department. They got me in quick to take a look at my car and the service I got was TOP TIER! Shout out to Fady A. for really taking care of me and reassuring me that everything would be okay because I was an anxious mess about my car being in the shop. They made sure I was in a rental while they took care of my car and I'm so incredibly grateful. They're the definition of EXCELLENT customer service! read more