I'm an auto-aftermarket business consultant - a lifelong car guy who has owned nearly 60 vehicles. I've spent a lifetime in and around automobile dealerships, so I've seen the good, the bad, and the ugly. Of all my vehicles, I've never owned an Acura, and last year I made a deal with Crown Acura's General Sales Manager Sophie Morris and her team for a 2025 RDX. Over the past year, I've had several opportunities to interact with this dealership and observe Acura General Manager Sophie Morris at work. What impresses me most is that she is constantly looking and listening for ways to make the dealership run smoother, more efficiently, and ultimately better for the customer. Sophie is proactive. She pays attention, recognizes problems and opportunities, and looks for ways to improve things rather than simply walking past them. That is what good management is all about. Acura of Clearwater is fortunate to have Sophie Morris in a leadership position. After nearly 60 vehicles and more dealership experiences than I can count, I don't give praise like this lightly. Sophie Morris has earned it. Mark / Clearwater, Florida read more

Great experience with the dealership and Tony the sales person. John made it easy in the finance department.

We had an outstanding experience working with Mike at Crown Acura! He was an excellent sales consultant...knowledgeable, patient, and genuinely focused on helping my daughter find the perfect car. He took the time to understand what she was looking for, answered all of our questions clearly, and made the entire process smooth and stress-free. Mike's professionalism and friendly approach really stood out. He never made us feel pressured and instead made sure we were comfortable and confident in our decision. Thanks to him, my daughter drove away in a car she absolutely loves. Highly recommend asking for Mike if you're visiting Crown Acura! read more

Mike Patton, at Crown Acura, has been fantastic to work with. Wonderful costumer service, friendly and patient with all of my questions and helping me find the right car at a good deal. John Luebke was also very helpful with the financing and getting things done quickly and smoothly. Thank you Mike and John. Appreciate the great service! read more

Started my car shopping journey at Crown Acura on 1/20/2024. Kai greeted me and was excellent from the start. I was looking for a 2021 black Acura RDX. He treated as not only a customer but a person. Kai remembered me even over a month later and facts about me. He was respectful and knowledgeable. He really sold me the car and any questions I had, he was able to answer, explain, and demonstrate. I came back several times before making the deal but Kai was always great and patient. Would highly recommend Kai and Crown Acura! read more

Crown Acura - Auto Repair Near Me - Clearwater, Florida

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Wonderful experience with Crown Acura! Great team. Mike Patton is great to work with.

**Outstanding Experience with Mike Patton - Best Car Buying Experience!** After over a year of searching for the right car, I can confidently say that working with Mike Patton at Crown Acura was the best car buying experience I've ever had. From the moment Mike reached out after my online inquiry, he was incredibly friendly and helpful. He provided all the information I needed without any pressure, and was extremely responsive to every concern I had. He went above and beyond by explaining remedies to my questions and even emailing me documentation for reference. His follow-up was timely without being pushy, which I really appreciated. When we finally came in to the dealership, Mike was very down to earth and let me lead the conversation about the colors, features, and qualities I wanted. He showed me all my financing options and truly let me drive the sale on my terms. The negotiation process was comfortable and pressure-free - Mike never pushed extras I didn't want and completely respected my financial limits. I brought my boyfriend along, and Mike was equally attentive to his questions and respected his input throughout the process. He built such great rapport with both of us that we felt completely comfortable with the entire process. Mike's professionalism and genuine approach even earned my boyfriend's future business when he needs a car. If you're looking for a no-pressure, customer-focused car buying experience, I highly recommend Mike Patton at Crown Acura read more

I have been a customer of Crown on the service side for about seven years. Over the years, they have always provided five star service going above and beyond what I would expect. This week, I got a chance to deal with them on the sales side. I bought a new 2025 Acura MDX from them dealing with my service rep, Chris Duncanson. This purchase went over several weeks as the 2025s are just coming out so it took some work to get in the exact model that I wanted with all of the options. Chris kept me informed during the entire process. Upon delivery, we had a very good conversation about additional options and services that I could elect at the time of purchase. Very informative without being pushy or trying to sell me on a certain package. He has also been extremely responsive since the day I picked it up with questions I had. Just a great buying experience. On the finance side, I dealt with Tim Lavoie. Tim was very helpful in helping me decide what sort of finance options were available. Being a finance person by background, I really appreciate his effort in understanding exactly what I was looking for and actually helping me with the lender to get the best rate and terms. I'm really happy I was able to get my new MDX through Crown. Looking forward to working with them in the years to come. read more

Mike Patton was a pleasure to work with. I came in so unsure and my vehicle had been totaled. He worked with me to get me into a new car within my budget. He was extremely patient throughout the whole process and so easy to work with. I haven't had the best experiences with dealers and he definitely helped ease me into this process. 10/10 recommend seeing him you won't be disappointed. The whole transaction felt like I was doing this with a friend. If you get a vehicle anywhere definitely come to Crown Acura and see Mike! read more

Worked with Mike Patton on a new car. He was detailed, quick to reply and overall great to work with! 10/10 experience with Mike at Crown Acura. read more

unfortunately Sophie Morris lied to my wife and I about damage to the car we purchased. After one month the bumper began to crack from a poor repair job. when asked about damage she initially denied knowledge about the damage but the next day my wife called and was able to get the truth. in fact the had repaired the car in-house. Sophie said she didn't have to tell the truth because the damage was under a $$ amount and had no legal obligation to disclose damage under that amount. Profit over customer satisfaction we even offered to split the cost to replace bumper and she refused! Very sad to see the leadership leads with no integrity or moral compass just another lost soul selling cars! read more

Worst place ever. Totally incompetent. Tried to set up a recall, totally botched it. Wanted to keep car for 2-3 days for a 2 hour fix. Could never get anyone to speak with other than operator. Left messages, no return calls. Avoid this place like the plaque. Zero star rating is more appropriate. read more

Tony O'Donnell from Crown Acura was an excellent salesman. He greeted us with a smile and a handshake! He was friendly and respectful and made the entire experience pleasant. Tony took his time and helped us test drive the two different RDX models we were interested in. As luck would have it, we just happened to see a low mileage CPO model that was exactly what we wanted. Tony helped us work a deal where we received a very fair trade for our old car. I would recommend Tony to any of our friends who are interested in joining the Acura family! read more

Had an agreed to used vehicle purchase deal with Crown Acura. Over a holiday weekend they chose to sell the vehicle to someone else. No integrity. They certainly don't care about their customers or their own reputation. I very rarely write online reviews, but this place definitely displaces the behaviors that Used Car Dealers are known for exhibiting. Update: May 24th was the Saturday of Memorial Day weekend. Somebody from your dealership, that I had never heard of, sent a text with a link to submit a deposit, but that link didn't open. May 26th was Memorial Day. Not standard working days. I completed everything requested early the next business day May 27th. Additionally, today is May 30th snd your dealership still hasn't returned the deposit I did pay. You and your dealership acted in and continue to act unethically. read more

You down with the Crown? If not, you should be. I scheduled an oil change on the 2020 RDX (not purchased at this dealership) and the way the staff took on COVID precautions were great!! Everyone was wearing a mask, they sectioned off offices with plexiglass and would wipe down pens before and after each use. The waiting areas had seats labeled not to sit there to provide safe distancing. I was welcomed warmly and was shown the 2 waiting areas along with their WiFi passcode while I waited for the oil change to be done. The only knock was for an oil change and a exterior wash, it was just under an hour and 1/2. So plan accordingly if you get this type of service done. I'd recommend this wonderful dealership in CW. read more

Crown Acura - Showroom Pic - Auto Repair Near Me - Clearwater, Florida

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I had one of the best experiences out of any dealership I've been to. Bill and Chris were fantastic and got me exactly what I asked for. There was no haggling or back and forth negotiations- deal was cut and dry. I was able to see the car I wanted, do the paperwork, and drive away in my new car in under two hours. I would highly recommend this dealership! read more

Why does a standard oil change and accompanying point check with the promised car wash always take about 3 hours out of my work day? I was hoping for a better first experience with routine service from Crown. It all started off well when I showed up, chatted with the nice lady who greeted me, and then met with Bart. He said it would take about 1.5 for an oil change with the car wash. He said he would text or call with any additional items that might be needed or to update me. My ride and I left to get breakfast close by. One hour and 15 minutes later, I had not heard anything, so I called him and got his voicemail, leaving an inquiry message. Then, we arrived back at the dealership shortly thereafter, and I caught him in his office. He said he needed to talk to me about two filters needing replacement, so no problem with me there. I asked him how long he expected that to take and he went and checked. Bart returned and said it would be about 30 minutes. I then told me ride to go ahead and leave me there. It was one hour and 20 minutes before I finally got out of there. Bart did stop by at one point and say that the car was going through the wash, but 40 minutes later, I finally inquired about the whereabouts of my car. Bart was nowhere to be seen, someone finally pulled my car up to the door, but then it took an additional 15 minutes before the asst. service manager was finally able to check me out. The employees here are a very friendly group of people with what seems like good intentions, but again, why should it take almost 3 hours when I'm told 1.5 hours? Can processes be reviewed to reduce customer wait time? read more

Arash is very helpful , help us closing the deal to buy a Nissan Altima. Come and ask for him read more

Crown Acura - Auto Repair Near Me - Clearwater, Florida

Entry is a little confusing. In terms of where to go for service, both in parking as well as entry /checking in. But once i was all checked in, the people let me know what was going on and showed me where to wait. They supply drinks (coffee/tea/water) and snacks while you wait. Cute idea! There's a few different options to sit and wait. Overall, it was a pretty basic experience. Nothing fabulous, nothing terrible. I just moved across the street so this will become my new dealership where i take my car for service, and probably get my next ride since I lease. Located right off 19 and easy to get to! Worth checking out. read more

We purchased a new 2021 Acura ILX from Crown Acura on Saturday, May 22, 2021. We had the pleasure of working out a deal with Dustin (Sales Rep). He understood our concerns, settled on a good deal and made the process painless. One of our concerns was limited time we had to be at the dealership and overall cost as the dealership is a hour away from where live. Dustin and the Finance Rep made the entire process as easy as 1, 2, 3 and we were done in an hour and fifteen minutes. The team at Crown Acura definitely made the one hour trip well worth the ride. We would highly recommend the dealership to anyone who is looking to purchase a vehicle. read more

Crown Acura - Auto Repair Near Me - Clearwater, Florida

One star is too many. I'm not even going to get into the details of the nightmare leading up to my car being delivered, the photos below speak for themselves. This dealership communicated to us multiple times that this was a flawless car and that we would be so happy with it. After the MONTH it took to get through the process of even buying the car, which was way too long especially with great credit, the car was delivered to me like this. The previous owner obviously had a dog that destroyed and chewed up the back, and some of the front seats, and there was dog hair everywhere! The car smelled awful and was clearly NEVER detailed. THE DEALERSHIP DID NOT TELL US and kept this obvious damage a secret until it arrived in NJ. Even if it is a used car, the dishonesty is unacceptable. The car was sent back immediately and my excellent credit was affected. Again, there's no need to get into more detail with my negative experience with this dealer. Just know that, collectively, they're shady and do business like this. read more

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Mike Patton went above and beyond assisting me with my Acura Integra. He made the process seamless without any pressure at all. He took the time to answer all my questions and got me behind the wheel of an excellent machine. Come see for yourself what true professionalism looks like drop in and see Mike! read more

I would give LESS than one star if possible. BEWARE of the service department and manager JOHN SHAW!!! My 24 year old son was taken advantage of and taken for $9,000! In January, my son went in with his 2007 Acura MDX because he was hearing a banging noise. To preface, he had already been to this service department in the past for new tires, new exhaust system and more totaling $3,000+! With the recent diagnosis he was told that everything that would be done(new catalytic converter, transmission, shocks and struts). Would prolong the life of the car even though it was already at 200,000 miles!!!! My son chose to trust John instead of sending me the estimate and/or getting a second opinion. Flash forward 2 months later, he is still hearing a noise and when he was getting ready to merge onto the highway(with me ex husband and other son who were visiting), they heard a horrible noise and the bottom of the car fell out. IF THEY HAD BEEN ON THE Highway GOING 60 miles an hour they would be dead!!! When the tow truck and police arrived, they determined that the ball joints had become unattached. My son was told that this should not have been missed in the repairs and that proper diagnosis had not been done and they sent out an unsafe vehicle after a $9,000 bill! My husband tried to talk to service and he has also filed a claim with corporate Acura but John Shaw has not taken one iota of responsibility for his dishonesty and shoddy repairs. They would not give my son one dime back and tried to charge him for the un-drivable car that was sitting in their lot while my son is figuring out what to do and driving his company's mini van. This is a crime. Encouraging a 24 year old to put almost $13,000 into a 17 year old car with 200,000 miles!! My son trusted his word more than my advice, which is unfortunate, but he is walking away with no car and no money which is incomprehensible!! read more

Absolutely horrible experience with the service department I bought rdx 2021, dealer certified, extended warranty just 4 months ago. The roof leaked during recent rain in Tampa. They refused to cover that under service contract or the warranty. Gave an exorbitant estimate of more than $1600. Will never deal with this place again. read more

Acura / Honda glory days are behind them with massive recalls . All wheel drive issues with bad differentials , engine main bearings and crankshaft failures. The 3.5 V 6 under a major recall , major steering problems with defective tie rod ends , fuel pumps that can fail and be a fire hazard. Do your homework before you spead fifty sixty thousand dollars for a factory manufactured lemon . Look it up on UTube it's common knowledge, buyer beware ! read more

What my Honda ridgeline everyone was great. I'll take my truck there for oil changes and anything that needs.

I came in for a routine service on my 2013 TL that I purchased here at Crown 3 years ago. With no pressure from any salesman on the floor, it was a pleasure to have the kindness of Chris Duncanson to assist me when I decided to buy a 2017 TLX off of the showroom floor. Thanks Chris for no pressure and professionalism. read more

This is a very nice dealership with an excellent staff. I have been communicating with Arash who has been nothing but pleasant and understanding throughout the entire process. The dealership is very straight forward with their pricing and they certainly do their best to work with you. Arash is an individual who treats you like a person and not as a number. Arash is very polite and he listens to everything you have to say and goes above and beyond to make you happy. I can certainly see myself coming back to this dealership in the future. read more

I had a great experience at Crown Acura. Kai my sales person was excellent. Jay the finance manager was a pleasure and if wouldn't say that about most finance managers. I recommend them! read more

I want to thank Crown Acura & Logan Lane. They have over the years provided professionalism, courteous, & timely help with me. From Oil changes to tire repairs to more serious work, They have always provided top notch service. Thanks again Crown Acura & Logan Lane Gerry Holman read more

The Crown Service Department is amazing. I just bought my new MDX from Crown, and I was waiting for my door edge guards and body side moulding to arrive. I met John and we instantly became friends! He tracked them down, and within a day they were all installed! The hand car wash was icing on the cake, too, as I have a ceramic coating on my paint, and brush washes are now out! Finally, the Cappucino machine in the waiting area is a life saver, and that keeps us coming back, too!! Thank you John Shaw, as YOU will be my "Goto Service Advisor" forever and ever! Gonna soon get rid of my older Toyota Sienna, and go for a 2nd MDX or RDX! read more

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Always a pleasure to deal with John Shaw in the service department. He is always friendly and personable. John calls as promised to keep you up-to-date with your car's progress. This past time he even had my car ready before expected. I definitely recommend seeing John in Acura's service department! read more

I was so disappointed last time when I came for service to Acura Crown. First time I came to charge the oil in my car. They did inspection and told me I need to fix some things in my car one of them was front sway bar and give me price $303 with part. last week whe I came they told me about $750 with my parts because they didn't have them in the stuck. And I was thinking to buy a car through them but now it's a big question. read more

I can't say enough good things about this dealership. The whole process from start to finish was amazing. The communication was top notch and everyone was extremely nice, knowledgeable, and professional! Other dealerships need to take notes from this one! Top notch and cannot recommend them enough! If you are worried you are going to get the typical dealership b.s. don't be.....these guys were great! I'd leave 10 stars but it only allows 5! read more

Been there twice for service and it's been frustrating both times. Will avoid in the future. Good service, hard to work wi Fast forward about a year. Got recall notice stating a 15 minute software update needed. Sucked it up and called for appt. Was told a service advisor needed to call to set up. Has now been 3 days and no call and no appt. Apparently I'm on a list for my previous honest review. Appointment for Tampa dealer was easy and they will be my go to shop for future needs. read more

Evan Lantry, Ashlee Proefke, Chris Eaton, and Darren Hutchinson are all rockstars. Evan was able to find the perfect car for me (a 2023 Integra) while being ZERO pressure and providing unending knkwledge about the product line., Ashlee made it affordable, Sophie made it happen, and Darren is the glue that held the whole thing together! Thank you all and shout our to Logan Lane for being the best service advisor Acura has ever seen ! read more

Crown Acura - Jealous yet? If I can afford it, you can too! - Auto Repair Near Me - Clearwater, Florida

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took my 2020 rdx in for rust on the door hinges still under full warranty as the original buyer and was told to contact Acura consumer relations. ac relations said it's under warranty and didn't understand crown's position. read more

Crown Acura - Auto Repair Near Me - Clearwater, Florida

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Mike Patton was amazing made the experience simple and non stressful! Everyone there was professional, and beyond exceptional. I would highly highly recommend this dealership if you don't wanna go in and be haggle and stressed to buy a car. read more

My entire purchasing experience at Crown Acura was great - friendly, knowledgeable people, smooth processing. Chris D introduced me to JD who was terrific helping me find the right car and work through the trade-in process. Jay R over in Finance made that process as painless as possible. Great team all around! read more

John S in the service department once again delivered superior service. He is honestly the best! Thanks so much John!!!